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Verizon Care Smart User Manual

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User guide
Care Smart

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Summary of Contents for Verizon Care Smart

  • Page 1 User guide Care Smart...

  • Page 2: Table Of Contents

    Pairing Your Care Smart Watch to the Care Smart App ................10 Setting Up Your Care Smart Account ....12 Adding a Device to Your Care Smart Account ..15 Adding Contacts ............21 The Care Smart App ..........26 Dashboard................26 The Care Smart Control Panel ..........
  • Page 3 Managing Care Smart Watch Settings ......51 Make Care Smart Watch Alarm Ring ....... 53 Reset Your Care Smart Watch ........... 54 Setting Up a PIN for Security ..........56 Care Smart Help ..............57 Using Care Smart Watch ......... 58 Wearing Care Smart Watch ..........

  • Page 4: What You'll Find In The Box

    What You’ll Find in the Box Make sure the following components are included in the Care Smart Watch box: • Care Smart Watch • Charging Cord • Charging Adapter • Replacement Wristband • Quick Reference Guide • Product Safety & Warranty Brochure •...

  • Page 5: Care Smart Overview

    Care Smart Overview Front Wristband Microphone Speaker Touch screen Back button Power button...

  • Page 6: Back

    Back Charging contacts NOTE: Devices, software and apps are constantly evolving. The images, icons and features mentioned in this document are for reference only.

  • Page 7: Charging Your Care Smart Watch

    Charging Your Care Smart Watch Before you start, charge your watch completely. 1. Line up the gold pins on the charging cord with the gold contacts on the back of the watch. The watch and charging cord are magnetized and should connect without effort.
  • Page 8 The charging status will be displayed on the screen. WARNING: Use only approved chargers with your device. Incompatible chargers or tampering with the charging contacts could damage your device and void the warranty.

  • Page 9: Turning Your Care Smart Watch On And Off

    Turning Your Care Smart Watch On and Off Turning your watch on • Press and hold the Power button until the screen lights up. Turning your watch off • Press and hold the Power button until you see “Do you want to turn off?” on the screen. Then...

  • Page 10: Pairing Your Care Smart Watch To The Care Smart App

    1. Your Care Smart watch should start activating automatically the first time you turn it on. 2. On the permission request screen, tap allow the Care Smart app to share your location. 3. When the watch instructs you to download the Care Smart app, download and install the app on the smartphone from the Google Play Store™...
  • Page 11 4. Once you download the app, tap on the bottom of the watch screen to continue. 5. When your watch has been activated successfully, it will announce and show the mobile number. 6. Follow the instructions in the app and on your watch to pair your watch by scanning the QR code with your phone’s camera or by entering the mobile number into the app.

  • Page 12: Setting Up Your Care Smart Account

    The Care Smart app lets you set up, call, message, find and control the Care Smart watch. To add an account: 1. From your Care Smart app, tap Create account. NOTE: If you already have a Care Smart account, just tap Sign in.
  • Page 13 2. On the permission request screen, tap Allow to allow the Care Smart app to make and manage phone calls on your watch. 3. Enter your personal information in each field. Then tap Create account.
  • Page 14 4. Sign in to your Care Smart account. • If you have a Google account, we recommend using it to create your Care Smart account. Just tap Sign in with Google and follow the instructions. • If you don’t have a Google account, tap Your email address and enter your information as instructed.

  • Page 15: Adding A Device To Your Care Smart Account

    Adding a Device to Your Care Smart Account To add a device: 1. Tap Add a device.
  • Page 16 2. On the permission request screen, tap Allow to allow the Care Smart app to take photos and record videos. 3. Enter the watch name and tap + to select an image for the device. Then tap Next.
  • Page 17 4. Make sure the Care Smart watch you want to add is fully charged and activated. When you’re ready, tap Get started.
  • Page 18 5. Choose how you want to pair the Care Smart watch with the Care Smart app. • Select Scan QR code to automatically pair the watch by using QR code.
  • Page 19 To obtain the phone number on the Care SmartWatch, see “Viewing Care Smart watch information”. 6. During the pairing process, when the permission request screen appears, tap Allow to allow the Care Smart app to access your mobile phone contacts.
  • Page 20 7. Tap Add contact to add the Care Smart watch phone number to your mobile phone contacts. 8. Once the Care Smart watch has successfully paired with the Care Smart, a “Pairing success” message will appear on the screen. Then tap Continue to start configuring the watch functions.

  • Page 21: Adding Contacts

    Adding Contacts Administrators can use the Care Smart app to register up to 9 additional phone numbers as Administrators, Trusted Contacts, Care Smart Watch Contacts, or Contacts.* All contacts can call the Care Smart watch from their registered phone number and receive calls from it. Care Smart Contacts can text the Care Smart watch from their Care Smart devices.
  • Page 22 To view the contacts on the watch, swipe left from the main screen. NOTE: • *You will be notified on your Care Smart app when you have reached the maximum number of contacts. • “Care Smart Watch Contact” only appears when 2 watches...
  • Page 23 Adding Contacts Your Care Smart watch will support up to 9 contacts in addition to Administrator 1. To add contacts: 1. From your Care Smart app, tap Contacts. 2. Tap Add a new contact. 3. Tap to add a contact from your phone or...
  • Page 24 4. Select the Permission Level you want to assign to the contact and tap Save. NOTE: • The new contact will also appear in the Care Smart watch Contact list. If you set the Permission Level to Administrator or •...
  • Page 25 4. Tap Delete to confirm deletion. NOTE: You can also delete a contact from Contacts > Edit. • • Deleting Administrator 1 will cause the Care Smart watch to reset. All contacts will be deleted and must be added again by a new Administrator 1.

  • Page 26: The Care Smart App

    Administrators and Trusted Contacts can use the Care Smart app to locate and communicate with the Care Smart watch and all their Care Smart devices. Administrators can also use the app to manage the Care Smart device contacts as well as Care Smart watch settings.
  • Page 27 Call Chat Notifications Map view Reminders Step counter Battery Call log status Control panel Dashboard Contacts Devices More...

  • Page 28: The Care Smart Control Panel

    At the bottom of the Dashboard, you’ll find the Control Panel. Use the Control Panel to navigate to different parts of the Care Smart app. • Tap Dashboard to return to the Dashboard. • Tap Devices to manage the user’s full profile.
  • Page 29 • Tap More to see other options. From here, you can: • Go to the Manage Devices screen to manage all your Care Smart devices. • Manage your Account Profile and Security PIN • Add an device • Read FAQs...
  • Page 30 • Read the Terms & Privacy information • See the Care Smart About screen...

  • Page 31: Adding Another Watch

    Adding Another Watch The Care Smart app lets you manage all your Care Smart devices in one place. To add a Care Smart watch for another user, do the following. 1. From an Adminstrator’s Care Smart Dashboard, tap More > Add a device.

  • Page 32: Calling Your Care Smart Watch From Care Smart App

    Calling Your Care Smart Watch from Care Smart App From the Care Smart app Dashboard, swipe left or right to find the user you want to call. Then tap to call the Care Smart watch.

  • Page 33: Messaging

    Messaging Sending and receiving messages from the Care Smart watch Users can use the Care Smart watch to exchange text messages with Administrators and Trusted Contacts (using Care Smart app), and Care Smart Contacts (using their Care Smart devices). at the top right corner of the Dashboard.
  • Page 34 • Tap Edit quick messages to change any of the 20 preset messages the user can send. • Tap Delete messages history to delete the conversation. When a confirmation message appears, tap Delete to confirm the deletion. NOTE: Care Smart watch can only send ONE emoji per message.

  • Page 35: Checking Your Care Smart Watch's Location

    Checking Your Care Smart Watch’s Location Tap Dashboard and swipe to select the user you want to locate. Tap the map and then tap locate your Care Smart watch. NOTE: Users will receive a reminder every month to allow location access permission.
  • Page 36 • Tap (the first letter of the user’s first name) and select Name location or View in maps to the address where your Care Smart watch is currently located. • Tap any area of the map to zoom in on that...

  • Page 37: Setting Alerts And Location Checks

    Setting Alerts and Location Checks Administrators and Trusted Contacts can use the Care Smart app to set Alerts and Location Checks to keep track of your Care Smart’s location. To start, tap Devices in the Control Panel and swipe to the user’s profile.
  • Page 38 2. Enter the location name and tap Save.
  • Page 39 Using alerts to show when the Care Smart watch is at a place you have set You can choose between 2 kinds of alerts. • Location-based alerts notify you when the Care Smart watch moves into or out of a specific area.
  • Page 40 2. Select the method you want to use to track the Care Smart.
  • Page 41 2. Drag the user’s location pin to a desired spot on the map. Then drag the circle around the location pin to your desired size. You will receive an alert any time your Care Smart watch crosses the circle. 3. Give this location a name and tap Next.
  • Page 42 4. Set the time range and the day for notification. Then tap Save.
  • Page 43 Time-based 1. Tap Time-based. 2. Select when you want to be notified. • Tap Specific Time to set the time and the day. Then tap Save.
  • Page 44 • Select Time Range to select a start time and end time to get alerted of your Care Smart watch location. Then select the day(s) for the alert and tap Next.
  • Page 45 Care Smart watch using a different method. • When the Care Smart watch is located in a place where GPS or Wi-Fi isn’t available (or if the Care Smart watch is turned off), the Care Smart app won’t be able to show location information.

  • Page 46: Viewing Notifications

    Viewing Notifications To see notifications about Care Smart watch activity, go to the user’s Dashboard and tap view all notifications. NOTE: You can filter the nofications by tapping...

  • Page 47: Using The Step Counter

    Using the Step Counter On the Dashboard, you can turn the pedometer function on and off and set a step goal for the user. Turning on the step counter On the Dashboard, swipe to select a user. In the Steps card, tap Set step goal. Then slide the Active switch to the right to turn it on.
  • Page 48 Setting a step goal Once the step counter is on, you can set a goal (number of steps), request a daily notification, and add a message for reaching the goal. Then tap Save to save the settings. The daily steps goal will appear on the Dashboard and in the user’s profile.

  • Page 49: Managing The User's Reminder List

    Managing the User’s Reminder List You can create a reminder list to remind the user of important tasks. 1. From the user’s Dashboard, tap Set reminders in the Reminders card. Then tap Add a reminder.
  • Page 50 2. Enter the task name, set the date (if any), set the time, and how often you want it to be done (Recurrence). 3. To play the alarm after completing the task, slide the switch to the right to turn it on. Then tap Save.

  • Page 51: Managing Care Smart Watch Settings

    Managing Care Smart Watch Settings You can manage your Care Smart watch’s settings from the Care Smart app. From the Control Panel, tap More > Manage devices and select the Care Smart watch. From here, you can see information on battery life and the watch model number, phone number, and software version.
  • Page 52 NOTE: If you delete the device, it will be reset and all of your information will be lost.

  • Page 53: Make Care Smart Watch Alarm Ring

    Make Care Smart Watch Alarm Ring If you can’t find your Care Smart watch, you can use the Care Smart app to make the alarm ring. From the user’s profile, tap Find Care Smart watch. The app will automatically find and ring the user’s watch.

  • Page 54: Reset Your Care Smart Watch

    Reset Your Care Smart Watch 1. From the Control Panel, tap More > Manage devices and select the Care Smart watch. 2. Tap Delete device > Continue to reset your Care Smart watch to its factory settings.
  • Page 55 NOTE: You can also reset your Care Smart watch to its factory settings by placing it on the charging cord, and then press the button 4 times. When the confirmation message appears on the screen, tap to reset your watch.

  • Page 56: Setting Up A Pin For Security

    NOTE: To change the PIN, tap More > Manage security PIN > Change security PIN. If you enter your PIN incorrectly 5 times, the Care Smart app will be reset. To continue using the Care Smart app after it is reset, you will need to log back into your account.

  • Page 57: Care Smart Help

    Care Smart Help Care Smart Help includes information about using the app. FAQs Tap FAQs to find answers to the most frequently asked questions about Care Smart devices. Share Feedback Tap Share feedback to email Care Smart Support directly from your smartphone.

  • Page 58: Using Care Smart Watch

    Using Care Smart Watch Wearing Care Smart Watch The Care Smart watch should fit snugly, but not too tightly, around the wearer’s wrist. 1. Push the 2 side buttons to open a fold-over clasp ( 2. Release the post on the underside of the clasp from the hole on the wristband ( 3.
  • Page 59 4. Wrap the wristband around the wearer’s wrist making sure that the buttons are at the bottom of the screen. 5. Fold the top portion of the clasp and hook the post into the hole ( ). Then snap it down to fasten the clasp ( NOTE: •...

  • Page 60: Home Screen

    Home Screen Your Care Smart watch has a touch screen. Just swipe left or right to switch pages: • Watch Face • Contacts • Gadgets • Settings...
  • Page 61 NOTE: You can also access the Quick menu by swiping down from the Watch screen. From here you can: • Adjust the volume • Change the Ringtone • Change the watch face • Send Care Smart watch’s location...

  • Page 62: Making And Receiving Calls

    2. Tap to make a call. To end the call, tap NOTE: Your Care Smart watch can only make and receive calls from phone numbers on the wearer’s Contact List. These numbers may be for mobile phones, landlines, and other Care Smart devices. You can manage the Contact List...
  • Page 63 Receiving a call When someone calls the Care Smart watch, it will ring and the caller name will be shown on the screen. • To answer the call, tap • To reject the call, tap • To end the call, tap...

  • Page 64: Sending And Receiving Messages

    Then: • To choose from a list of pre-written messages, tap • To choose an emoji, tap • To create a voice message, tap NOTE: Care Smart watch can only send one emoji per message.
  • Page 65 Home screen. To reply, tap NOTE: Your Care Smart watch can only receive messages from contacts with the Care Smart app or from other Care Smart devices if the sender is a Trusted Contact. It can’t receive messages from non-Care Smart devices.
  • Page 66 Sending Current Location Information The user can send their current location to the Care Smart app by swiping down from the Watch screen and tapping Administrators and Trusted Contacts will receive a message displaying the Care Smart watch location. NOTE: The access location reminder will appear every month.

  • Page 67: Configuring Care Smart Watch Settings

    Configuring Care Smart Watch Settings Changing the watch face Swipe to the left from the Watch screen until you see the Settings screen. to go to the Themes screen. Then select the desired theme and tap to confirm the selection.
  • Page 68 Adjusting the volume Swipe to the left from the Watch screen until you see the Settings screen. to go to the Volume screen. Then drag the slider to adjust the volume level. NOTE: To turn off the sound temporarily, tap .
  • Page 69 Configuring the screen timeout Swipe to the left from the Watch screen until you see the Settings screen. to go to the Screen Timeout screen. Then select the length of time you want the screen to display before it times out, and tap to confirm the selection.
  • Page 70 Viewing Care Smart watch information Swipe to the left from the Watch screen until you see the Settings screen. to go to the About screen. It displays your Care Smart watch’s model number, mobile number, IMEI, ICCID, software version, and the total lifetime calls.

  • Page 71: Other Features

    Other Features Viewing the step count Swipe to the left from the Watch screen until you see the Gadgets screen. to go to the Steps screen. The number of steps and the set goal will be shown on the screen. Using the timer 1.
  • Page 72 3. Tap to start the timer. 4. When the timer is running, tap to pause the timer. When the timer is paused, you can tap resume the timer.
  • Page 73 Using the stopwatch function 1. Swipe to the left from the Watch screen until you see the Gadgets screen. Then tap to go to the Stopwatch screen. 2. Tap to start the stopwatch. 3. When the stopwatch is running, tap to pause the stopwatch.
  • Page 74 Viewing the reminder list Swipe to the left from the Watch screen until you see the Gadgets screen. to go to the Reminders screen. The incomplete task(s) will be shown on the screen. A reminder will pop up on the screen to let you know a scheduled event is about to start.

  • Page 75: Health And Safety Information

    Health and Safety Information This section outlines the safety precautions associated with using the device. Important Safety Precautions Please read the safety and operation instructions before using your device or any accessories that came with it. Retain these instructions for future use. •...
  • Page 76 • Do not dispose of your device in a fire as this might cause an explosion resulting in serious injury, death, and property loss. • Federal Aviation Administration (FAA) and Federal Communications Commission (FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on your device before boarding an aircraft.

  • Page 77: Additional Safety Guidelines

    Additional Safety Guidelines About Charging • Use only the charger supplied with your device. Use of another type of charger will result in malfunction and/or danger. • Do not use the charger in a high moisture environment. Never touch the charger when your hands or feet are wet. •...

  • Page 78: Caring For Your Device

    • Important instructions (for service personnel only) Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. • The battery must be recycled or disposed of properly. • Use the battery only in the specified equipment. Caring for Your Device Taking good care of your device will ensure trouble-free operation and reduce the risk of damage to your device:...
  • Page 79 • Do not use paper towels to clean the screen. • Never attempt to disassemble, repair or make any modifications to your device. Disassembly, modification or any attempt at repair could cause damage to your device and even bodily injury or property damage and will void any warranty.

  • Page 80: Federal Communication Commission Interference Statement

    Federal Communication Commission Interference Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 81: Rf Exposure Information (Sar)

    FCC Caution Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operations in the 5.
  • Page 82 is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the poser required to reach the network.
  • Page 83 §15.21 Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment. §15.105 (b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

  • Page 84: Weee

    WEEE This device must not be disposed of as normal household waste, in accordance with the EU directive for waste electrical and electronic equipment (WEEE - 2002/96/EC). Instead, it should be disposed of by returning it to the point of sale, or to a municipal recycling collection point.

  • Page 85: Warranty Information

    Warranty Information Warranty Period The manufacturer warrants this device is free from defects in material and workmanship under normal use and service for twelve (12) months commencing upon the date of purchase by the first consumer purchaser. If proof of purchase cannot be provided, the manufacture date as recorded by manufacturer based upon the serial number will be deemed to be the start of Warranty Period.

  • Page 86: Disclaimer Of Warranties; Exclusion Of Liability

    During the warranty period, manufacturer will, at its sole option, (using new or refurbished replacement parts), repair any defective devices. Repaired devices will be warranted for a period equal to the remainder of the original Limited Warranty on the original device or for NINETY (90) days, whichever is longer.
  • Page 87 You must then contact your carrier to restore the device to the carrier-authorized settings. Contact Verizon Customer Service at 800-922-0204...

  • Page 88: Ieee 1725 Battery Safety Statement

    IEEE 1725 Battery Safety Statement • Do not disassemble or open, crush, bend or deform, puncture or shred. • Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard. •...
  • Page 89 • The Wearable product, including power supply should not be left in the rain or subjected to exposure to water. If cleaning is necessary do not immerse in water; wipe clean ith damp cloth. • The Wearable product, including power supply should not be dropped, crushed (stepped on) or otherwise abused.
  • Page 90 © 2020 Verizon Wireless. All Rights Reserved.

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