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162x nanosec revB.fm Page 19 Friday, August 17, 2001 5:51 PM
Customer Service
Technical Support
Information and advice about the operation of any
New Focus product is available from our applications
engineers. For quickest response, ask for "Technical
Support" and know the model and serial numbers for
your product.
Support is also available by fax and email:
We typically respond to faxes and email within one
business day.
Service
In the event that your photodetector malfunctions or
becomes damaged, please contact New Focus for a
return authorization number and instructions on
shipping the unit back for evaluation and repair.
Nanosecond Photodetectors
Hours: 8:00–5:00 PST, Monday through Friday
(excluding holidays).
Toll Free: 1-866-NUFOCUS (1-866-683-6287)
(from the USA & Canada only)
Phone: (408) 284-6808
Fax: (408) 980-8883
Email: techsupport@newfocus.com
Customer Service • 19
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