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Missing or Damaged Items
It is the responsibility of you, the customer, to inspect orders once
received. If you find items to be missing or damaged, you must notify
Customer Service within 10 days of receipt. Missing or Damage claims
reported after 10 days, will not be approved for replacement.
For Damaged items, please email us at
customerservice@berkeyfilters.com with the following:
1. Subject Line: Damaged Item(s)
2. Detailed message documenting the damaged, lack of detail may
delay the processing of your claim if we need additional
information.
3. Photo(s) of the item(s) that clearly shows all damage.
4. If applicable, a photo of damage to the shipping box.
Approved claims for missing or damaged items will be processed within
24-48 business hours of receipt.
Berkey Filters will cover all shipping when returning damaged items or
shipping replacements.
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