Troubleshooting - Pleo 12006 Companion Manual

Troubleshooting

How do I care for my Pleo?
Please heed all cautionary statements contained in this manual,
including all electrical warnings and handling instructions. To clean
Pleo, use only a damp cloth and wipe carefully. Do not use soap or
any other cleaning agents. And please, do not attempt to make any
repairs yourself! You will automatically void the Warranty included
in this package.
Why is my Pleo slow and sluggish?
Just like a real life puppy, Pleo needs his rest. When his battery is
running low or in extremely hot temperatures, Pleo may slow down,
seem tired or sleepy, or even shut down. Please keep Pleo indoors
or in moderate climates between 32°F to 95°F.
Why is my Pleo not turning "ON"?
1. Make sure the battery has been charged for four hours.
2. Double check that Pleo has been switched "ON"
(see page 19 "Charging Pleo").
3. Is Pleo sleeping? Gently nudge or tap Pleo to wake him up.
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4. Much like a cell phone battery, the Pleo battery may need to
be replaced over time. Log onto
information on purchasing a replacement rechargeable battery
pack. Please note: Pleo contains a special replaceable battery
pack. Do not use any other battery pack not explicitly designated
for Pleo, as it may not operate correctly and may cause damage.
How can I fi nd out whether my Pleo has mechanical or
software failures?
Log online to www.pleoworld.com
or contact customer support.
My Pleo is being too loud. How do I reduce the volume or turn the
sound off?
Press the Pleo Button once to "Mute", press twice for low volume,
and press three times for loud volume. (See page 26 for Pleo Button
under "Interacting with your Pleo".) Please note, complex gears and
motors inside of Pleo may cause a moderate level of noise any time
Pleo is in motion.
www.pleoworld.com for more
to download software updates
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