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Summary of Contents for Firetide HotPort 5020
- Page 1 HotPort Firetide Installation Guide HotPort 5020 Edge Nodes Published March 2014 (Revised 2016)
- Page 3 ©2016 Firetide, Inc. All rights reserved. Firetide, the Firetide logo, Reliable connectivity anywhere, HotPort and HotPoint are all trademarks of Firetide, Inc. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.
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Page 4: Purpose
This section lists the audience, purpose, summary of information, and conventions used in this document. It also includes how to contact customer service. Audience This document is intended for certified professionals who install Firetide wireless solutions. Purpose This document has the information and procedures necessary to install and do basic configuration and tests with Firetide 5020 edge nodes. -
Page 5: Contacting Customer Support
The next table lists the contact information for customer support. Worldwide customer support Days/Hours Contact Americas Monday to Friday http://www.firetide.com/requestsupport 7:00 am to 5:30 pm 1 (877) FIRETIDE, extension 2 PST (Pacific +1 (408) 399-7771, extension 2 standard time) +1 (408) 355-7271 Africa Monday to Friday http://www.firetide.com/requestsupport... -
Page 6: Table Of Contents
Materials that are not included..........8 Required tools that are not included ........8 Certification requirement ............9 Doing tests on a HotPort 5020 edge node ......9 Doing link performance tests ..........11 Power Consumption table ............. 12 Outdoor node installation .............. 14... - Page 7 Making sure the site is ready for installation ......14 Safe installation practices ............ 15 Preparing a node for outdoor installation ......16 Installing a node and antenna assembly ....... 18 Opening the mount bracket ..........19 Attaching the node to a wall ..........20 Attaching a node to a vertical pole ........
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Page 9: Hotport 5020 Edge Nodes
• HotPort 5020-E node HotPort 5020-E node The HotPort 5020-E node has one radio to extend the edge of a mesh network with a single 25 Mbps data link. The next image shows three HotPort 7020 mesh nodes with one HotPort 5020-E node. -
Page 10: Edge Node Compatibility
Edge nodes work in network environments: • With or without security enabled. The link performs up to 25 Mbps in either environment. Note. HotPort 5020 edge nodes do not connect to mobile nodes and are not supported in mobility applications. -
Page 11: Product Comparison
HotPort 5020 edge nodes Product comparison The next table shows the HotPort 5020 edge node and HotPort 7020 mesh node feature support and capabilities. Feature HotPort 5020-E edge node HotPort 7020 mesh node Network topology Purpose-specific uses by model: Flexible platform that supports: support •5020-E extends the mesh in point-to-... - Page 12 HotPort 5020 edge nodes...
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Page 13: Before You Permanently Install
2. Remove the contents. 3. Check the contents for damage. If a part is missing or damaged, call your Firetide reseller. 4. If the contents are good and correct, keep the box for future use. Box contents for a HotPort 5020-E node The HotPort 5020-E node box contains these items: •... -
Page 14: Parts Of An Edge Node
• Warranty card Parts of an edge node The next picture shows the HotPort 5020-E node. The LEDs are visible at the top of the node when it is oriented correctly for installation on a pole. Radio 1 and Radio 2 LED... -
Page 15: Ground Screw
The panel that has the Firetide logo has these LEDs: • Radio 1 and Radio 2, which indicate radio status. HotPort 5020-E nodes have one radio, which is always Radio 1. The Radio 1 LED comes on. The Radio 2 LED is always dark. -
Page 16: Test Before You Install
• Train installation personnel Materials that are not included These items are required but are not included with a HotPort 5020 edge node: • 50 Ohm terminators: If you do not intend to use an antenna connector, you must cover it with a 50 Ohm terminator. Terminators are not included in the box. -
Page 17: Certification Requirement
Doing tests on a HotPort 5020 edge node For efficiency, you can set up several nodes at one time. Before you begin, if you want to add a new HotPort 5020 to an existing 7010/ 7020 mesh network, save a copy of the 7010/ 7020 mesh configuration and apply the file on the edge node. - Page 18 The system initializes. 5. Go to Mesh > Add Mesh > login with the default user name and password. The default user name is admin; and the default password is firetide. 6. Make sure that the node is visible in HotView Pro.
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Page 19: Doing Link Performance Tests
If this is a new mesh or you have a HotPort 7010/7020 with which to test, do the next procedure. Doing link performance tests HotPort 5020 edge nodes do not connect to each other, but they can join with HotPort 7010/7020 mesh nodes in a test environment. To measure link throughput performance: 1. -
Page 20: Power Consumption Table
Before you permanently install Note: If you are not able to get the mesh to send and receive data traffic indoors, see “Troubleshooting” on page 13. 8. After you finish the tests, remove the staging antennas. Caution! Do not use staging antennas outdoors. The staging antennas are rated for indoor use only. - Page 21 Before you permanently install...
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Page 22: Outdoor Node Installation
5. Install the node and antennas assembly and other devices, such as cameras or access points to a permanent location. Tools required For HotPort 5020 edge nodes, you need to have: • #2 Phillips screwdriver • Small adjustable wrench • Wire cutters to cut tie wraps around cables •... -
Page 23: Safe Installation Practices
•No serviceable parts inside. •Refer to qualified service personnel. Safe installation practices Best practice: Install HotPort 5020 edge nodes on poles that are far enough away from power lines. The horizontal distance from a tower, pole or antenna to the nearest power line should be at least twice the total length of the pole/antenna combination. -
Page 24: Preparing A Node For Outdoor Installation
To prepare a node for outdoor installation: 1. Make sure that you have antennas rated for outdoor use. For information about antennas and how to select them, see the Firetide Antenna and Accessory Guide. Note: Install the antenna and any other wireless devices higher than the HotPort node or access point. - Page 25 Hooks on mount plate Node Put the HotPort 5020 edge node in a safe place while you attach the bracket to a pole or wall. 3. To a pole that you can install at a permanent outdoor site, attach these...
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Page 26: Installing A Node And Antenna Assembly
Caution. Do not use port 2 or port 3 of a HotPort 7020 mesh node to power a HotPort 5020 node. A HotPort 5020 node needs PoE+ or 802.3at, and the ports of a HotPort 7020 mesh node are PoE 802.3af compliant only. -
Page 27: Opening The Mount Bracket
Outdoor node installation Caution! The PoE injector is not for outdoor use. Do not expose the PoE injector to rain or direct sun. 8. Ping the IP address of the edge node to make sure the node works. Opening the mount bracket A HotPort edge node comes with an assembled two-piece mount bracket. -
Page 28: Attaching The Node To A Wall
Rail Hooks Chassis 3. Put the HotPort 5020 in a safe place while you attach the bracket to a pole or wall. 4. Attach the mount bracket to a pole or wall. The next procedures list the steps to attach the bracket and node to different surfaces. -
Page 29: Attaching A Node To A Vertical Pole
Outdoor node installation Best practice: Use a spray to prevent corrosion on the bracket and mount hardware. Attaching a node to a vertical pole Required materials: • Mount bracket • Mount kit • Node with one bracket piece with hooks Recommended tool: hex wrench (included in mount kit) or small adjustable wrench To attach the node to a vertical pole:... - Page 30 Outdoor node installation 6. Use lock washers and nuts to secure the bracket to the U-bolts. Rails 7. Hang the node with the hooks over the rail of the bracket.
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Page 31: Attaching A Node To A Horizontal Pole
Outdoor node installation The installation is correct if the node does not easily move from side to side, and the connectors are oriented to the ground. Note: If you need to, add other straps or a sling to increase durability of the attachment to the pole. -
Page 32: Attaching Straps
Outdoor node installation Hooks Hooks 4. With the Phillips screwdriver tighten the four captive screws to secure the node to the bracket. The installation is correct if the node does not easily move from side to side, and the connectors are oriented to the ground. Note: If you need to, add other straps or a sling to increase durability of the attachment to the pole. -
Page 33: Weatherizing The Connectors
Best practice: Use a spray to prevent corrosion on the bracket and mount hardware. Weatherizing the connectors The HotPort 5020-M node comes with a field-installable weatherized Ethernet connector. Correct weatherproofing includes: • Sealing all antenna connectors and antenna connector terminators •... -
Page 34: Troubleshooting
Hooks Troubleshooting If a HotPort 5020 edge node does not operate correctly, try these suggestions. If you recorded the performance of your network when you set it up, you have a benchmark against which you can compare future performance. With benchmark information, you might be able to identify problem areas faster than if you try to diagnose a new problem. -
Page 35: After Multiple Reboots A Node Is Missing
Troubleshooting Caution! You cannot use a HotPort 7020 power cable (15V) to give power to a HotPort 5020 edge node, which requires 12V. The higher current from the 15V cable can damage the components of the HotPort 5020 edge node. -
Page 36: Performance Not As Expected
Caution! When a HotPort 5020 edge node is reset, configuration information is erased. You can reset a HotPort 5020 edge node with the reset button. The reset button is behind the pressure relief valve on the bottom panel of the node. -
Page 37: Scheduling Firmware Upgrades And Activation
Troubleshooting Scheduling firmware upgrades and activation By default, the system uses the configuration in cache for multiple upgrades. Best practice: Upgrade the image two times because you want the backup image and primary images to be the same. If a backup image is older than the primary image, the node might not support the same features. - Page 38 Troubleshooting 2. Click New Scheduler. Select Upgrade. Select the time: Later. Use the calendar to a future date and time. Click the tab to select a device type (HotPort Nodes for a mesh network, HotPoint Nodes for access points, or FMC for mobility controllers), and then select the mesh or device by ID or name.
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Page 39: Setting The Country Code On A New Edge Node
7. Login with the correct user name and password. The default user name is hv_admin; and the default password is firetide. The system initializes. 8. Go to Mesh > Add Mesh > login with the default user name and password. - Page 40 Troubleshooting 9. Set the country code for the node to change the device from a low-power, low range setting to a correct full-power operational mode. Caution: Make sure you configure the device for the correct country. If you do not configure the country correctly, the device might operate in a manner that is not legal or create problems with other wireless devices.
- Page 41 Troubleshooting...
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Page 42: Weatherproof Procedures
Cable connections become loose over time due to vibration. Loose connections let moisture contact and erode the interface to a connector. To avoid performance problems due to moisture damage, Firetide recommends that you use butyl mastic and electrical tape or silicone tape to make all outdoor connections weatherproof. -
Page 43: Tools And Materials To Weatherproof Connections
Weatherproof procedures Tools and materials to weatherproof connections To make a weatherproof connection you need the following tools and materials: • Pliers • Utility knife • Vinyl electrical tape Note: Vinyl electrical tape between the cable assembly and the mastic tape makes future changes easier than mastic tape put directly on the cable. - Page 44 3. Attach the cable connector to the antenna connector, and then use pliers to tighten the connection. 4. With a laptop running HotView Pro, make sure that the Firetide device works. 5. Wrap a layer of electrical tape (sticky side out) over the connector from the end to approximately 2.5 cm (1 inch) of cable.
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Page 45: Making A Weatherproof Cable To Node Connection
Weatherproof procedures 7. Wrap a layer of electrical tape (smooth side out, sticky side in) over the mastic tape. 8. Wrap a second layer of electrical tape over the first layer of electrical tape. The antenna connector is ready for installation in an outdoor environment. Making a weatherproof cable to node connection You need to make weatherproof two connections: •... - Page 46 Weatherproof procedures Mastic tape 2. Remove the sun shield because you must put tape around all of the connector. 3. Ensure that the cable and connectors are clean. Clean off oil, water, grease, and dirt before you continue. 4. Wrap a layer of electrical tape (sticky side out) over the arrestor to node connector and wrap approximately 2.5 cm (1 inch) of cable.
- Page 47 Weatherproof procedures Note: To make a strong watertight connection, keep a high level of tension in the butyl mastic when you stretch it over the cable and connector. 6. Tightly wrap a layer of mastic tape over the electrical tape. Make a 40% overlap on each turn.
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