Alcorn Mcbride V-Com VC12X User Manual

12-zone intelligent intercom station

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V-Com VC12X

12-ZONE INTELLIGENT INTERCOM STATION

User's Guide

August 18, 2020

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Page 1 V-Com VC12X 12-ZONE INTELLIGENT INTERCOM STATION User’s Guide August 18, 2020...
Page 2: Table Of Contents
TABLE OF CONTENTS TABLE OF CONTENTS ....................... 2 WELCOME! ............................ 4 PRODUCT FEATURES ......................... 5 TECHNICAL SUPPORT ....................... 5 GETTING STARTED - VC12X ....................6 ............................6 ARDWARE NSTALLATION ................... 6 INKING A NEW OM AND YS CORE TOGETHER .............................. 6 AUDIO CONFIGURATION HARDWARE INFORMATION ....................
Page 3 LOCATING A V-COM ON A NETWORK ................35 ACCESSORIES ..........................36 RM-VC12 ..................................36 RM-VP4VC12 ................................36 HANDSET-VC ................................37 SPECIFICATIONS ......................... 2 ..................................2 ONTROL ..................................... 2 UDIO ..................................2 HYSICAL August 18, 2020...
Page 4: Welcome
AES67 network audio and the Q-Sys™ ecosystem of DSP cores and software. The V-Com VC12X is a twelve-button station that comes with a push-to-talk handset, handset hook, sonalert ringer, receiver volume knob, and twelve IP65 rated buttons /w integrated indicators. The station is just the right size for a standard 8”...
Page 5: Product Features
PRODUCT FEATURES The V-Com VC12X offers a wide range of features including: • 12 Illuminated Ring Zone Buttons • Dante & AES67 Network Audio • Seamless Q-Sys Integration • Audio, Control, and Power over Ethernet • SFP Ethernet Support •...
Page 6: Getting Started - Vc12X
GETTING STARTED - VC12X Alright, time to roll up your sleeves and get to work! This section will guide you through basic concepts that will help you get on your way with V-Com. Each V-Com station communicates with a Q-Sys Core via network connection using a plugin. To install this plugin, you need to download the file from our website (https://alcorn.com/products/vc12x/) and copy and paste the component to your design.
Page 7: Hardware Information
HARDWARE INFORMATION HARDWARE OVERVIEW Ring Zone Buttons Handset Hook Button Labels PTT Handset Handset Connector Ringer Receiver Volume Ethernet (SFP) Ethernet (RJ45) DC Power August 18, 2020...
Page 8: Zone Status Leds
ZONE STATUS LEDS LED State Description Blinking Station Ringing Ring Zone Available No Ring Zone Assigned All Chasing (1, 2, 3, ...) Link Active All Blinking (Slow) No Sync – No Q-Sys Core Detected All Blinking (Rapid) Firmware Update Mode NOTE: These indicators can be overridden using the Breakaway feature of the V-Com plugin.
Page 9 DIP SWITCH 1: LINK MODE RUNTIME – LINK: OFF => ON => OFF: Activate/deactivate Link. Toggle once to activate, toggle again to deactivate. Link will also exit on successful completion or will auto-exit after 60 seconds (default). Link can be used in conjunction with Q-Sys to assign station ID, static IP/Port and Q-Sys feedback information to the V-Com.
Page 10 DIP SWITCH 3: FACTORY TEST MODE POWER UP – FACTORY TEST MODE: ON: Used for Factory Testing purposes only. OFF: Default state of the switch for normal operation. NOTE: Firmware Update DIP Switch 2 must be OFF! NOTE: Factory Test Mode is mainly used for troubleshooting. It is NOT a requirement to program the V-Com as all the parameters can be programmed while operating in the normal mode.
Page 11: Connectors
CONNECTORS POWER INPUT An external power input is provided if you decide not to use the Power-Over-Ethernet (POE) feature. The Power connector pinout is shown circled in red below. The power input accepts 5VDC to 37VDC at 1A Max. DC Power August 18, 2020...
Page 12 HANDSET The handset connector pinout is shown below. Pin numbers are also printed on the PCB. This connector is designed specifically to terminate a panel-mount male 4-pin XLR connector that connects to our V-Com Handset (HANDSET-VC). The following 4-pin XLR harness comes with the V-Com VC16K and is wired like so: Phoenix Connector Signal 4-Pin Female XLR...
Page 13 VOLUME The Volume connector pinout is shown below. Pin numbers are also printed on the bottom of the PCB. The volume control is not used for intercom applications. The included volume knob harness should be wired to the phoenix connector like so: Phoenix Connector Wire Color Code BLACK...
Page 14 ETHERNET (RJ45) A standard RJ-45 Ethernet Jack is used for the network connection and Power Over Ethernet (PoE) power. ETHERNET (SFP) A small form factor pluggable (SFP) transceiver connector is available to provide support for a fiber-optic alternative to the RJ45 port. Both Single-Mode and Multi-Mode modules are compatible. Make sure that the same SFP module model is used on both ends of the fiber optic connection to ensure compatibility.
Page 15: Network Architecture
NETWORK ARCHITECTURE V-Com is part of a system consisting of a Q-Sys Core, network hardware, and the V-Com stations themselves. A single network connection handles both control and audio transport this connection can either be via CAT5e Ethernet cables or Single-Mode/Multi-Mode Fiber Ethernet cables if the length exceeds 300 ft. When using CAT5e, power can be provided directly over the Ethernet connection via PoE.
Page 16 DANTE NETWORK ARCHITECTURE This is the recommended method where Dante Audio and Control are using the same network switch. Q-Lan and Dante require a different QoS configuration while the AUX Network of the Q-Sys core acts as a generic ethernet port.
Page 17: Q-Sys Configuration And Plugins
Q-SYS CONFIGURATION AND PLUGINS V-Com communicates with a Q-Sys system to enable ring zones, configure party lines, etc. This is accomplished using both the V-Com Intercom Matrix plugin along with the V-Com Intercom Station plugin. The V-Com Intercom Station plugin is used to configure all of the properties of a specific station, which are then transferred to the physical station when it is “Linked”...
Page 18: Intercom Matrix Properties
INTERCOM MATRIX PLUGIN PROPERTIES • Party Lines: The user can select how many party lines the system will have. • Stations: The number of stations that the system will have. • PL Isolation: Defines if the Party Line audio will be only heard on to the selected Party Line by the station or if you will be able to hear any station no matter on what Party Line the station is currently on.
Page 19: Inter Com Matrix Overview
INTERCOM MATRIX PLUGIN INTERFACE August 18, 2020...
Page 20 Party Line selection: Drop-down menu shows available Party Lines. The number of available Party Lines is set in design mode under the Intercom Matrix properties. Party Line Name: User defined name for the party line. Ring Zones: Shows any Ring Zones created for the selected Party Line. Add: Use to create new Ring Zones.
Page 21: Intercom Station Properties
INTERCOM STATION PLUGIN PROPERTIES • Model: The user can select the proper model number of each station. • Station Name: User defined name of each station. Allowed Characters: numbers, letters, and dashes. Do not leave blank spaces. • Intercom Matrix Input: The input number to the Intercom Matrix Router. •...
Page 22: Intercom Station User Interface
INTERCOM STATION PLUGIN INTERFACE Here’s how the main intercom plugin user interface looks: August 18, 2020...
Page 23 Title Bar: Basic plugin information. Station type. Firmware: Station firmware version. Plugin: Plugin version Link: Use this button to associate a physical station with the plugin component (refer to “Linking a Station” section on the next page). ID: Pressing the Button will make the indicators of the V-Com station blink momentarily Status Bar: A graphic representation of an active VC12X hardware.
Page 24 15. Intercom Status Bar: Indicates whether the station is idle or currently in use. 16. Side Tone: Set the audible level of the station’s microphone sent back to itself 17. Handset Status: On when the handset is off hook, off when the handset is on hook 18.
Page 25 25. Button Function: None: No function assigned to the button. Party Line Select: Select from the drop-down menu which Party Line you what to be on when the station’s button is pressed. Party Lines are configured through the Intercom Matrix Plugin.
Page 26: Linking Station To Q-Sys
LINKING STATION TO Q-SYS Your Q-Sys design must contain the several elements in order for the V-Com system to work; one V-Com Station plugin for each physical station, a V-Com Intercom Matrix plugin, and your audio receiver(s) and transmitter(s). Each V-Com station can transmit and receive a single digital audio signal via Dante and AES67 stream. Once your design is ready to be tested simply “Save to Core and Run”.
Page 27: Network Audio Configuration
NETWORK AUDIO CONFIGURATION Audinate’s Dante Controller will allow you to see all your Dante devices within the network and enable the use of AES67 audio stream. Q-Sys control and AES67 can travel through the same physical cable; however, if Dante audio stream is preferred a separate Dante I/O card must be installed in your Q-Sys Core system.
Page 28: Aes67 Audio Routing
AES67 AUDIO ROUTING Your design should contain an AES67 receiver and an AES67 Transmitter in order to run digital audio from the V- Com through your design and back to the station. An AES67 Receiver per station should be previously added into the inventory tab by selecting the + sign and choosing an AES67 Receiver under the Streaming I/O sub menu.
Page 29 AES67 RECEIVER In the AES67 Receiver you will need to fill the following settings 1. Enable: used to turn the receiver on or off. 2. Stream Name: This list will auto populate from the stations in your network that are sending an AES67 Stream.
Page 30 AES67 TRANSMITTER In the AES67 transmitter you will need to fill the following settings 1. Enable: used to turn the Transmitter on or off. 2. Transmitter Name: This setting is done on the properties tab for the component. We recommend using a name that can be easily related to the station that it belongs to.
Page 31 ROUTING AUDIO FROM THE Q-SYS CORE TO THE STATION Now that you have audio going into the core and leaving the core, you just now need to patch it to the station. Open Dante controller Patch the audio from the AES67 Transmitter to the Dante receiver in the station. Repeat steps 1 &...
Page 32: Firmware Update
FIRMWARE UPDATE All attempts have been made to retain backwards compatibility. Firmware Update is not a risk-free process, although all precautions have been taken to avoid catastrophic failures. The update should only be performed if needed. To obtain the latest firmware, please visit our website at www.alcorn.com. FIRMWARE UPDATE PROCEDURE Enter Firmware Update Mode by selecting V-Com product in AMI Terminal and clicking “Enter Firmware Update Mode”...
Page 33: Troubleshooting Guide / Faq
TROUBLESHOOTING GUIDE / FAQ Have you tried turning it off and on again? If you have a question not answered by this manual, take a look at our Knowledge Base at alcorn.com. We’re always updating it with new answers and useful information! If your question isn’t answered there, please email us at support@alcorn.com Q: I CAN’T ROUTE AUDIO One of the most common issue with routing audio is switch/router/firewall blocking/filtering out multicast traffic...
Page 34 Q: HOW DO I RECOVER MY V-COM UNIT FROM A FIRMWARE FAILURE? A: You can enter Failsafe Recovery Mode. This mode should only be entered when the V-Com is on a test bench and is not wired into the rest of the network. To enter Failsafe Recovery Mode, set the Dip Switch #2 to ON (down), power cycle the unit, wait 10 seconds and return Dip Switch #2 to OFF (up) position.
Page 35: Locating A V-Com On A Network
LOCATING A V-COM ON A NETWORK The V-Com hardware contains 1 physical Ethernet connection but 2 interfaces (V-Com control and Dante audio). They are isolated. This means there are 2 MAC addresses assigned to each “physical” V-Com unit hence 2 IPs. Furthermore, on any given network there are most likely multiple V-Com units.
Page 36: Accessories
ACCESSORIES Please contact sales@alcorn.com for pricing and availability. RM-VC12 This is an 8U rack mount kit that allows you to mount both a V-Page VP4X and a V-COM VP12X side-by-side into a standard 19” equipment rack. RM-VP4VC12 This is an 8U rack mount kit that allows you to mount both a V-Page VP4X and a V-COM VP12X side-by-side into a standard 19”...
Page 37: Handset-Vc
HANDSET-VC The V-Com VC16K comes with a push-to-talk handset that’s pre-terminated with a 4-pin XLR connector to mate with the panel-mount connector of the station. We offer the HANDSET-VC as a replacement item in case the original is lost or damaged. August 18, 2020...
Page 38: Specifications
SPECIFICATIONS CONTROL Controls 12 Pushbuttons /w Integration Green LEDs Receiver Volume Knob Config Switches Link Firmware Update/Factory Defaults Network Connectors Female RJ45 Protocols UDP, TCP, HTTP, Dante, AES67 AUDIO Handset Connector Female 4-Pin XLR THD+N <0.07% Signal-to-Noise Ratio >85dB Input Impedance >30Mohm Frequency Response 20Hz-20kHz +/-1%...

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