Troubleshooting; Technical Support - VTech Hand-Held Video Game User Manual

TROUBLESHOOTING

Problem
No LCD display
but can hear
sound
LCD display but
with no sound
No LCD or sound
but TV indicator
light is ON
TV indicator ON
but no picture
on TV
TV or LCD display
turns ON and
OFF immediately

TECHNICAL SUPPORT

If you have a problem that cannot be solved by using this manual,
we encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
Possible Reason Solution
After some Press any key and the LCD should display
time, the LCD again.
will turn off
Volume is Adjust the volume control.
turned down
The Headphone Unplug headphones from the headphone
is connected jack.
Cable is plugged Unplug the AV cable from the AV output
into AV jack jack.
Incorrect TV Make sure that the yellow plug of the
connection AV cable is connected to the Video IN
terminal (Usually yellow) of the TV.
Incorrect TV Make sure that the TV is set to "Video"
mode selected mode. Some TVs have several video
inputs – please make sure you selected the
video input that matches the video port
connected to the V.SMILE POCKET™ unit.
Battery power Replace battery.
low
8