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Sony FMP-X5 Help Manual

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Help Guide
4K Media Player
FMP-X5
Use this Help Guide when you have any questions on how to use the 4K Media Player.
Preparations and Connections
Enjoying 4K Video Content
Configuring Settings (Settings/Customer Support menus)
Parts and Controls
Announcements
Troubleshooting
4-541-609-11(1)
Copyright 2014 Sony Corporation

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Summary of Contents for Sony FMP-X5

  • Page 1 FMP-X5 Use this Help Guide when you have any questions on how to use the 4K Media Player. Preparations and Connections Enjoying 4K Video Content Configuring Settings (Settings/Customer Support menus) Parts and Controls Announcements Troubleshooting 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 2: Table Of Contents

    Table Of Contents Help Guide FMP-X5 ......................... Preparations and Connections ....................... About 4K Media Player ......................Features of the 4K Media Player ..................Home menu ........................Preparations ..........................Procedure to start using the 4K Media Player ..............Supplied accessories ......................
  • Page 3 Outputting audio signals according to the connected HDMI device (Audio output) ..........................Setting whether to mix down multi-channel audio signals (Downmix) ......Synchronizing audio with video output (A/V SYNC) ............Setting the HDMI OUT jack for output of audio signals (Audio from HDMI OUT) ..........................
  • Page 4 The power does not turn on....................Picture ............................ There is no picture......................The Initial Setup screen does not appear................. Netflix content is not in 4K image quality................Sound ............................. There is no sound......................Sound output is interrupted....................

  • Page 5: Preparations And Connections

    Help Guide 4K Media Player FMP-X5 Preparations and Connections About 4K Media Player Preparations Connecting devices Connecting the 4K Media Player to the internet 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 6 Help Guide 4K Media Player FMP-X5 Enjoying 4K Video Content Netflix 4K camcorder Using the USB flash drives 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 7 Help Guide 4K Media Player FMP-X5 Configuring Settings (Settings/Customer Support menus) Picture settings Sound settings Network settings General settings HDMI settings Initial settings Resetting all settings Customer support 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 8 Help Guide 4K Media Player FMP-X5 Parts and Controls Main unit Indicators Remote control Screen 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 9 Help Guide 4K Media Player FMP-X5 Announcements Trademarks 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 10 Help Guide 4K Media Player FMP-X5 Troubleshooting Power Picture Sound Internet Connections Remote control If the problem is not solved 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 11: Features Of The 4K Media Player

    Help Guide 4K Media Player FMP-X5 About 4K Media Player Features of the 4K Media Player Introduces the features of the 4K Media Player. Home menu Describes the items displayed on the Home menu. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 12: Preparations

    Help Guide 4K Media Player FMP-X5 Preparations Procedure to start using the 4K Media Player Explains the basic process for setting up the 4K Media Player and enjoying 4K video content after you purchase the 4K Media Player. Supplied accessories Provides a list of the accessories included with the 4K Media Player.

  • Page 13: Turning On The 4K Media Player

    [Required] Explains the initial setup process. The 4K Media Player automatically enters initial setup mode (Initial Setup) when it is turned on for the first time. You can set up the 4K Media Player easily by following the on-screen instructions. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 14: Connecting Devices

    [Optional] Explains how to connect a 4K camcorder to the 4K Media Player via the front USB port of the 4K Media Player using a USB cable (not supplied). By connecting a 4K camcorder to the 4K Media Player, you can play video content recorded by the camcorder. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 15: Connecting The 4K Media Player To The Internet

    FMP-X5 Connecting the 4K Media Player to the internet Configuring the internet connection [Required] Explains the required network environment and how to connect the 4K Media Player to the internet via a wired LAN connection. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 16: Netflix

    Help Guide 4K Media Player FMP-X5 Netflix Enjoying 4K video content on Netflix Explains how to watch 4K video content streamed via Netflix. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 17: 4K Camcorder

    Playable video file formats Explains the video file formats that can be played on the 4K Media Player. Enjoying 4K video content on a 4K camcorder Explains how to watch 4K video content on the 4K camcorder. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 18: Using The Usb Flash Drives

    Explains the video file formats that can be played on the 4K Media Player. Enjoying 4K video content on a USB flash drive Explains how to watch non-copyrighted 4K video content on the USB flash drive. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 19: Picture Settings

    Help Guide 4K Media Player FMP-X5 Picture settings Producing film-like images (24p output) Explains how to produce images with film-like quality by outputting signals of 24 frames per second. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 20: Sound Settings

    Explains how to configure the setting to output audio signals to either the HDMI OUT 1 (for AUDIO VIDEO) or the HDMI OUT 2 (for AUDIO) jack. Change this setting if you use an audio system. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 21: Network Settings

    Configuring the network (Network Setup) Explains how to set up the internet and local network connections of the 4K Media Player. Refresh the internet content list (Refresh Internet Content) Explains how to refresh the internet content list. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 22: General Settings

    Selecting the language to be displayed on the screen (Language) Explains how to configure the language to be displayed on the screen. Saving power (Eco) Explains how to configure the setting to reduce the power consumption. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 23: Hdmi Settings

    Turning off the 4K Media Player simultaneously when turning off the TV (Device Auto Power Off) Explains how to configure the setting to turn off the 4K Media Player simultaneously when turning off the connected TV. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 24: Initial Settings

    [Required] Explains the initial setup process. The 4K Media Player automatically enters initial setup mode (Initial Setup) when it is turned on for the first time. You can set up the 4K Media Player easily by following the on-screen instructions. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 25: Resetting All Settings

    Help Guide 4K Media Player FMP-X5 Resetting all settings Resetting the 4K Media Player (Reset All Settings) Explains how to reset the all settings of the 4K Media Player to the factory defaults. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 26: Customer Support

    Explains how to configure the settings to download software via the internet automatically while the 4K Media Player is in standby mode. Software Update Explains how to update the software of the 4K Media Player. Software License Information Explains how to display and check the Software License Information. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 27: Main Unit

    Front panel Provides names and descriptions of each part on the front panel of the 4K Media Player. Rear panel Provides names and descriptions of each part on the rear panel of the 4K Media Player. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 28: Indicators

    Help Guide 4K Media Player FMP-X5 Indicators Indicators Provides detailed descriptions of the LED indicators on the front panel of the 4K Media Player. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 29: Remote Control

    Help Guide 4K Media Player FMP-X5 Remote control Remote control Provides names and descriptions of each part on the remote control supplied with the 4K Media Player. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 30: Screen

    Help Guide 4K Media Player FMP-X5 Screen Home menu Describes the items displayed on the Home menu. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 31: Trademarks

    Help Guide 4K Media Player FMP-X5 Trademarks Trademarks Provides a list of trademarks/registered trademarks. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 32: Power

    Help Guide 4K Media Player FMP-X5 Power The power does not turn on. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 33: Picture

    Help Guide 4K Media Player FMP-X5 Picture There is no picture. The Initial Setup screen does not appear. Netflix content is not in 4K image quality. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 34: Sound

    Help Guide 4K Media Player FMP-X5 Sound There is no sound. Sound output is interrupted. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 35: Internet

    Help Guide 4K Media Player FMP-X5 Internet The 4K Media Player cannot connect to the internet/network. Update fails before completion. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 36: Connections

    A message appears, indicating that your TV's HDMI port is not compatible. The 4K Media Player does not detect the USB device connected to the 4K Media Player. There is no picture or sound when the 4K Media Player is connected to an AV receiver. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 37: Remote Control

    Help Guide 4K Media Player FMP-X5 Remote control The 4K Media Player does not respond to any button. 4-541-609-11(1) Copyright 2014 Sony Corporation...

  • Page 38: If The Problem Is Not Solved

    Explains how to reset the all settings of the 4K Media Player to the factory defaults. Customer support websites Provides the URLs of the customer support websites for the latest information on the 4K Media Player. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 39 (USB) port on the front of the 4K Media Player and enjoy video content stored on the connected device. Enjoying 4K video content on a 4K camcorder Enjoying 4K video content on a USB flash drive 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 40 Select this to look up and watch content on Netflix. 5. Video Player Select this to watch content on a 4K camcorder or a USB flash drive connected to the (USB) port on the front. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 41 Performing the initial setup (Initial Setup) Configure the network settings when using the 4K Media Player for the first time. Enjoying 4K video content on Netflix If you do not have an account for Netflix, create an account. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 42 Help Guide 4K Media Player FMP-X5 Supplied accessories AC adapter (1) AC power cord (mains lead) (4) Remote control with CR2032 battery (1) Startup Guide (1) Reference Guide (1) On supplied AC power cords (mains leads) Your 4K Media Player is supplied with AC power cords (mains leads) with four different types of plugs.
  • Page 43 For customers in other European countries Make sure you find these marks between the pins. Make sure the pins are stepped. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 44 Checking the series name of your BRAVIA TV Use either of the methods below to find out the series name of your BRAVIA TV. On the packaging of your BRAVIA TV: On your BRAVIA TV: : Series name * Example 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 45 Help Guide 4K Media Player FMP-X5 Connecting a TV Connect your TV to the 4K Media Player using the High Speed HDMI cable (not supplied) as illustrated below. The jack used for connection on the TV varies depending on the series name of your TV. To find out the series name of your TV, see “Checking the series name of your BRAVIA...
  • Page 46 : HDMI OUT 1 (for AUDIO VIDEO) jack of the 4K Media Player : High Speed HDMI cable (not supplied) : HDMI IN 4 jack of the TV Related Topic Checking the series name of your BRAVIA TV 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 47 Connect an AV receiver with an HDMI input jack to the 4K Media Player using a High Speed HDMI cable (not supplied) as illustrated below. : HDMI OUT 2 (for AUDIO) jack of the 4K Media Player : High Speed HDMI cable (not supplied) : HDMI IN jack of the AV receiver 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 48 Help Guide 4K Media Player FMP-X5 Configuring the internet connection Check the network environment requirements and then connect the 4K Media Player to the internet via a wired LAN connection. Required network environment LAN (100) port: 100BASE-T (The network speed may differ depending on the network environment.) LAN cable: We recommend using a LAN cable that is Cat5 or higher.
  • Page 49 Performing the initial setup (Initial Setup) Configuring the network (Network Setup) 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 50 You can play non-copyrighted content on a USB flash drive connected to the (USB) port. (USB) port of the 4K Media Player : USB flash drive Related Topic Enjoying 4K video content on a USB flash drive 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 51 (USB) port on the front of the 4K Media Player using the USB cable (not supplied) as illustrated below. (USB) port of the 4K Media Player : USB cable (not supplied) : 4K camcorder Related Topic Enjoying 4K video content on a 4K camcorder 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 52 Help Guide 4K Media Player FMP-X5 Preparing the remote control Prepare the remote control as shown below. 1. Remove the insulation film from the remote control. Related Topic Replacing the battery of the remote control 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 53 You can also turn on the 4K Media Player by pressing (on/standby) on the 4K Media Player. The Initial Setup screen appears on the TV screen after a short while when you turn on the 4K Media Player for the first time. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 54 If you are informed that a new software update is available during the initial settings process, update the software of the 4K Media Player by following the instructions on the screen. Related Topic Configuring the network (Network Setup) Setting the HDMI OUT jack for output of audio signals (Audio from HDMI OUT) 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 55 2. Select [Netflix]. 3. Follow the on-screen instructions. To return to previous screens, press RETURN repeatedly until the desired screen is displayed. Related Topic Checking the series name of your BRAVIA TV Playable video file formats 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 56 Frame rate: 24p, 25p, 30p, 50p (*1), 60p (*1), 100p (*2), 120p (*2) up to 1920 x 1080 up to 1280 x 720 Related Topic Enjoying 4K video content on a 4K camcorder Enjoying 4K video content on a USB flash drive 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 57 The Home menu appears. 2. Select [Video Player]. 3. Select the content you want to play in the content list screen. Playback starts. Related Topic Playable video file formats Checking the series name of your BRAVIA TV 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 58 1. Press HOME. The Home menu appears. 2. Select [Video Player]. 3. Select the content you want to play in the content list screen. Playback starts. Related Topic Playable video file formats Connecting a USB flash drive 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 59 When [24p output] is set to [Off] (factory default setting), video signals are output as they are. Press to select an item you want, then press to confirm. 1. Select (Settings) – [Picture] from the Home menu. 2. Select [24p output]. 3. Select [Auto] or [Off] . 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 60 When [Audio DRC] is set to [Off], no compression is used and a more dynamic sound is produced. Press to select an item you want, then press to confirm. 1. Select (Settings) – [Sound] from the Home menu. 2. Select [Audio DRC]. 3. Select [On] or [Off]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 61 When [Audio output] is set to [PCM], PCM signals are output from the HDMI OUT jack. Press to select an item you want, then press to confirm. 1. Select (Settings) – [Sound] from the Home menu. 2. Select [Audio output]. 3. Select [Auto] or [PCM]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 62 Dolby Surround. Press to select an item you want, then press to confirm. 1. Select (Settings) – [Sound] from the Home menu. 2. Select [Downmix]. 3. Select [Stereo] or [Surround]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 63 0 ms (factory default setting): The time gap between the audio output and visual display is not adjusted. 10 ms – 300 ms: You can adjust the delay from 10 ms to 300 ms in 10 ms intervals. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 64 Press to select an item you want, then press to confirm. 1. Select (Settings) – [Sound] from the Home menu. 2. Select [Audio from HDMI OUT]. 3. Select [HDMI OUT 1] or [HDMI OUT 2]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 65 If you want to configure specific settings such as [Proxy Server], select the setting item to be configured manually. Press to select an item you want, then press to confirm. 1. Select (Settings) - [Network] from the Home menu. 2. Select [Network Setup]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 66 Refresh the internet content list (Refresh Internet Content) You can refresh the internet content list. Press to select an item you want, then press to confirm. 1. Select (Settings) - [Network] from the Home menu. 2. Select [Refresh Internet Content]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 67 Although the language to be displayed is selected on the Initial Setup screen, you can also change the language later by following the procedure below. Press to select an item you want, then press to confirm. 1. Select (Settings) – [General Setup] from the Home menu. 2. Select [Language]. 3. Select the language you want. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 68 4K Media Player for a specified period of time. Press to select an item you want, then press to confirm. 1. Select (Settings) – [General Setup] from the Home menu. 2. Select [Eco]. 3. Set [Auto Standby] to [On] or [Off]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 69 When [Control for HDMI] is set to [On] (factory default setting), you can control the 4K Media Player via an HDMI- connected TV. Press to select an item you want, then press to confirm. 1. Select (Settings) – [HDMI Settings] from the Home menu. 2. Select [Control for HDMI]. 3. Select [On] or [Off]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 70 TV. Press to select an item you want, then press to confirm. 1. Select (Settings) – [HDMI Settings] from the Home menu. 2. Select [Device Auto Power Off]. 3. Select [On] or [Off]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 71 The RESET button on the front panel is used to restart the 4K Media Player. You cannot reset all settings of the 4K Media Player to the factory defaults by pressing this button. Related Topic Performing the initial setup (Initial Setup) 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 72 1. Select (Help) – [Customer Support] from the Home menu. 2. Select [System Information]. You can check the information for [Software Version] and [Device ID]. 3. When you have confirmed the current system information, press RETURN. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 73 You can also check the internet connection by selecting [Check Connection]. The setting items during setup differ depending on the network environment and connection type. 3. When you have confirmed the current system information, press RETURN. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 74 1. Select (Help) – [Customer Support] from the Home menu. 2. Select [Automatic Software Download]. 3. Select [On] or [Off]. If you have set this function to [Off], download the latest version of the software manually. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 75 (Help) – [Customer Support] from the Home menu. 2. Select [Software Update]. A confirmation message about starting an update appears. If no software has been downloaded, the 4K Media Player will start searching for an update via the internet (if connected). 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 76 You can display and check the Software License Information. Press to select an item you want, then press to confirm. 1. Select (Help) – [Customer Support] from the Home menu. 2. Select [Software License Information]. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 77 Restart the 4K Media Player by pressing this button with a thin, sharp object such as the point of a pen. (USB) port Connect a 4K camcorder or a USB flash drive. You can only play non-copyrighted content via this port. Related Topic Indicators 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 78 3. EXTRA HDD (USB) port This function is not available in some countries/regions. 4. LAN (100) port Connect a LAN cable to use a wired LAN connection. 5. DC IN jack Connect the supplied AC adapter. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 79 Help Guide 4K Media Player FMP-X5 Indicators 1. Power indicator Blinking: Starting up Lit: Power on Light off: Power off 2. HDD indicator Blinking or lit in orange: Updating the software Blinking in red: System error 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 80 Help Guide 4K Media Player FMP-X5 Remote control (on/standby) Turns on the 4K Media Player or sets it to standby mode. 2. TV VOL +/- Adjusts the volume level of the TV. 3. DISPLAY Displays the playback and web browsing information on the screen.
  • Page 81 Switches the input of the TV. 10. NETFLIX Accesses the Netflix service. 11. OPTIONS A menu containing options that can be selected appears on the screen. Related Topic Replacing the battery of the remote control 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 82 Netflix is available in certain countries. Streaming membership required. More information at www.netflix.com. Other system and product names are generally trademarks or registered trademarks of the manufacturers. ™ and ® marks are not indicated in this document. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 83 Make sure the AC adapter is connected securely to the DC IN jack on the rear of the 4K Media Player. Make sure the AC power cord (mains lead) is connected securely to the AC outlet. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 84 Help Guide 4K Media Player FMP-X5 There is no picture. Re-connect all connecting cables securely. Make sure none of the connecting cables are damaged. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 85 Switch the input of the TV to the input to which the 4K Media Player is connected. Make sure that the 4K Media Player is connected to the correct HDMI IN jack of the TV. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 86 As Netflix is a streaming service, content from Netflix may be played at lower image quality depending on the network environment. Contact your telecommunications carrier for details on improving transmission speed for better image quality. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 87 The AV receiver input may automatically switch input from the TV. Manually set the AV receiver to output audio signals input from the 4K Media Player. Make sure that the TV and the AV receiver are not muted. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 88 ARC (Audio Return Channel) function, sound output may be interrupted depending on the combination of devices. In this case, connect the AV receiver to the HDMI OUT 2 (for AUDIO) jack of the 4K Media Player to output audio signals. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 89 FMP-X5 The 4K Media Player cannot connect to the internet/network. Make sure that the router is turned on. Check the LAN cable connection and the network settings. Make sure the router is DHCP server compatible. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 90 Help Guide 4K Media Player FMP-X5 Update fails before completion. Check that the LAN cable is connected to the 4K Media Player. The server may be down. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 91 FMP-X5 A message appears, indicating that your TV's HDMI port is not compatible. Make sure that the 4K Media Player is connected to the HDMI input jack shown below according to the Sony BRAVIA® TV you are using. BRAVIA X9005 or X900 series, or 4K projectors (VPL-VW1100ES/VPL-VW500ES): HDMI IN 2 jack Other BRAVIA series: HDMI IN 4 jack For details, see the following websites.
  • Page 92 Make sure the USB device or cable is not damaged. Make sure the USB device is turned on. If the USB device is connected via a USB hub, connect the USB device directly to the 4K Media Player instead. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 93 There is no picture or sound when the 4K Media Player is connected to an AV receiver. Refer to “Connecting an AV receiver” and check that the 4K Media Player is properly connected to the AV receiver. Refer to the operating instructions supplied with the AV receiver. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 94 Help Guide 4K Media Player FMP-X5 The 4K Media Player does not respond to any button. Open the front cover and press the RESET button. 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 95 4K Media Player FMP-X5 Customer support websites Refer to the following websites for the latest information on the 4K Media Player. For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/ For customers in Europe: http://www.sony-europe.com/support/ 4-541-609-11(1) Copyright 2014 Sony Corporation...
  • Page 96 1. Pull out the battery compartment by pressing the button with a thin, sharp object such as the point of a pen. 2. Replace the old battery with a new one. Insert the new battery with the + side facing up. : CR2032 manufactured by Sony 3. Close the battery compartment. CAUTION Be sure to insert the battery correctly.

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