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Please read this quick guide carefully before installation and keep it in a safe place.
Please refer to the complete user manual on the supplied CD for information on all system functionality.
Quick User Guide
Designed in Australia by RhinoCo Technology
9 Hannabus Place McGraths Hill NSW 2756 Australia
www.easypbxphones.com
sales@easypbxphones.com
techsupport@easypbxphones.com
MADE IN TAIWAN
N517
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Table of Contents
Summary of Contents for EasyPBX EPDH008
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Page 2: Table Of Contents
Contents Introduction..............................2 Purpose ......................................2 Safety Information ..................................2 Warranty ....................................2 Overview ..............................3 EasyPBX Kit ....................................3 EasyPBX EPDH008 8 Line Key Telephone ...........................4 Installation..............................5 Package contents ..................................5 Important Notes..................................5 Line Hunt / Rotary Groups................................5 Simple four step installation ..............................6 Step 1 – Mount the EasyPBX Digital Hub ..........................6 Step 2 – Connect your incoming telephone lines........................6 Step 3 – Connect the EasyPBX key telephones ........................6 Step 4 – Power on your EasyPBX............................6 Basic Functions ............................7 Making Calls ....................................7 Make an outgoing call (handset)............................7 Make an outgoing call (hands‐free) ............................7... -
Page 3: Introduction
Introduction Purpose EasyPBX Phone System Thank you for purchasing an . The purpose of this document is to provide you with a guide to getting the system up and running quickly. Full instructions for installing, configuring and operating the system can be found on the supplied CD. Safety Information When using your EasyPBX Phone System please adhere to the following safety points. • Read and follow all instructions carefully. • Follow all warnings and instructions on the product. • Unplug the product from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. • Do not use this product near water. • Do not place this product on an unstable cart, stand or table. • Do not allow anything to rest on the power cords. Do not place this product in a location where the cords can be stepped on or where someone can trip over them. • Do not use this product near an area where there is a potential of gas leaks or near any explosive fumes. • Do not place this product near or over a radiator or any other heat source. • Use ONLY the power cord supplied with the system. • Do not overload the wall outlet or power cord where the power cord is installed. This can result in fire or electric shock. • This equipment is to be opened by ONLY a qualified serviceperson. There are no user serviceable parts inside. Opening this equipment may expose you to dangerous voltage and other risks. Incorrect re‐assembly of this equipment may result in electric shock. •... -
Page 4: Overview
Overview EasyPBX Kit ‐ 3 ‐ ... -
Page 5: Easypbx Epdh008 8 Line Key Telephone
EasyPBX EPDH008 8 Line Key Telephone ‐ 4 ‐ ... -
Page 6: Installation
Installation Package contents • 1 x EasyPBX Digital Hub • 4 x EasyPBX 8 Line Handsets • 6 x RJ‐11 Phone Lead (1.5 metre) • 2 x RJ‐11 Phone Lead (10 metre) • 1 x RJ‐11 Phone Lead (20 metre) • 1 x RJ‐11 Phone Lead (30 metre) • 1 x Manual CD Important Notes It is a requirement for a standard DIY EasyPBX installation that you have one or more incoming telephone line(s) with either modular or 606 sockets. These should be fitted by your telecommunications provider or an ACMA licensed technician. Line Hunt / Rotary Groups To allow your EasyPBX system to correctly handle incoming calls on multiple lines, please ensure that your telecommunications provider has enabled Line Hunt on each of your incoming lines. Line Hunt, sometimes referred to as line rotation or rotary lines, automatically directs calls bound for a busy line to the next free line. Without this feature, callers will encounter a busy signal if the line associated with the number dialled is already in use. Line Hunt Disabled Each line functions as an independent normal line. If any given line is in use, outside callers will receive a busy tone when they try to dial in on that number. For this example, if a caller were to dial in on line 1 (02 9999 1111), this would tie up the line and its associated number – any new callers would receive a busy tone on that line and be forced to dial each of your numbers until they found one not in use. This can cause obvious problems and is not recommended for use in the business environment. Line Hunt Enabled Each of your lines becomes part of a single hunt group – As in the above example, each will function as normal standalone line when called directly. However with line hunt enabled, one line is designated as your main line and its number is carried over to the hunt group. This is the number you would then advertise to your customers. In this example, when the main number (02 9999 1111) is dialled, the hunt group will first attempt to ring the first line (02 9999 1111). If this line is already in use, the hunt group will forward the call to the second line (02 9999 1112). If this line is also already in use, the hunt group will forward the call to the third line (02 9999 1113) and so on. Only if all four lines are in ... -
Page 7: Simple Four Step Installation
Simple four step installation Step 1 – Mount the EasyPBX Digital Hub You should choose a location close to your telephone line sockets and a power outlet. Also consider where you wish to place the telephones, taking into account the length of the phone leads provided. If you wish to wall mount your EasyPBX system, three button head screws will be required. The EasyPBX system hooks over the top of these screws. Please see the included template for mounting positions. Step 2 – Connect your incoming telephone lines Plug the incoming telephone lines from your telephone wall sockets into the EasyPBX main unit using the supplied 1.5m cables. Standard EasyPBX units support up to 6 incoming lines, these should be connected into ports T1 to T6. Ports T7 and T8 are not connected and should not be used. 606 style plug & socket If the phone sockets in your premises are of the older 606 type (see illustration) please use the included 606 to modular adapters. Step 3 – Connect the EasyPBX key telephones Locate the supplied phones and their handsets. Connect the handset to the phone using the coiled handset lead provided. Gently push the straight part of the lead between the retention tabs on the bottom of the phone. Connect the handsets to the digital hub using the included 10m, 20m and 30m telephone leads. These should be plugged into ports L0 to L3. Additional handsets should be connected from ports L4 onwards. ... -
Page 8: Basic Functions
Basic Functions Making Calls Make an outgoing call (handset) Lift the handset Select a line OR press 0 to auto select OR Dial the number using the phone keypad When done, Replace the handset to end the call Make an outgoing call (hands‐free) Select a line OR press 0 to auto select OR Dial the number using the phone keypad When done, press the [SPKR] key to end the call Make an intercom call (handset) Lift the handset Dial the extension of the person you wish to speak to When done, replace the handset to end the call Make an intercom call (hands‐free) Dial the extension of the person you wish to speak to using the phone keypad. When done, press the [SPKR] key to end the call Note: Extension numbers range from 20‐35 and correspond to the extension port in use (20=L0, 21=L1 etc). Extension numbers will also be displayed on the phone LCD (see “Phone Overview” for more information) ‐ 7 ‐ ... -
Page 9: Saving A Speed Dial Number
Saving a speed dial number Speed dialling can be used to reduce the time require to call frequently used telephone numbers. Each speed dial number must be entered into the machine calling. Press the # key twice. Set SPD No. > The LCD screen will display this message. Enter a number between 00 and 89 using the keypad. This is the location of the speed dial. Enter the number you wish to store as a speed dial. Press the SPKR key to save the speed dial number. Making a call using speed dial Select an outbound line (1‐6), or skip for automatic line selection. Press the SPD key. Enter the two‐digit speed dial location – The number to be dialled will be displayed on the LCD before beginning to dial. Receiving Calls Using the telephone handset: To receive a call using the handset, simply pick up the same way you would when using a normal telephone. To select from multiple incoming calls, press the corresponding line button before lifting the handset. Using speakerphone: To receive a call using the phones inbuilt speaker and microphone, press the [SPKR] when there is an incoming call; the line will be automatically selected. To select from multiple incoming calls, press the corresponding line button. Global Call Pickup Global call pickup is used to answer a ringing phone at an unattended desk. This is generally used when an intercom call is ringing on an unattended station. To activate global call pickup, simply lift your phone handset and press the [G‐UP] button while another station is ringing – this will automatically transfer and answer the call. ... -
Page 10: Call Features
To retrieve the call, press the corresponding line button as indicated by flashing the green light. To prevent callers being forgotten, after one minute on hold the call will be returned to the phone that last handled it. The LCD will display the line number followed by “Callback”. LCD Example: TRK 01 CallBack Basic Programming Options This feature can be disabled or have its time increased. Please refer to the section of this guide for more information. Transferring a call The call transfer feature allows you to pass calls between phones connected to the EasyPBX system, without having to place them on hold. To transfer a call: While a call is in progress, press the [TRAN] button, you will be presented with the transfer tone and the person on the line will hear the background music. Dial the station number of the person to which the call should be transferred. • To perform a blind transfer, simply hang up the phone handset, the line light will flash yellow until the call has been answered. If the call recipient does not answer during this period, the call may be retrieved by pressing the line key. • To perform an attended transfer, stay on the line. The station you are transferring the call to will now ... -
Page 11: Fast Call Switching
Three way calling Three‐way calling allows you to invite a third person into your call, either another local phone connected to the PBX, or any other number through a telephone line. Basic Programming Options Please note that three‐way calling must first be enabled, see for more information. fast call switching When three way calling is enabled, the feature will behave as a three way call. To start a three way call: While on a call, press [TRAN] – You will be presented with the transfer tones and the other party is played music. To invite a local station, dial the station number and wait for the user to pick up. To invite a remote telephone number, pick up a line by pressing any unused line key, dial the participant’s number and wait until they answer. Once the third participant has successfully connected, press the [TRAN] key once more to begin the three‐way call. Pressing the [TRAN] key during the conversation will toggle between the three way call and each participant. Paging Call paging allows the EasyPBX to function as a PA system. One phone acts as the microphone while the rest become speakers. This can be useful for informing employees of calls when they cannot be located. What ever is said into the handset will be played out of the speakers of all the other phones connected to the system. Note: An external amplifier can be fitted to the EasyPBX system to allow for overhead paging. For information regarding this feature please contact your local EasyPBX dealer. Starting a page: To start a page, simply press the [PAGE] button twice. To stop paging, simply hang up the phone. ‐ 10 ‐ ... -
Page 12: Basic Configuration
Basic Configuration Setting the Time and Date Depending on time zone, you may need to alter the PBX time and date. Please note that this is a global setting, you need only set it on one phone. Press [*] [*] [*] [5] YR-MM-DY-W-HR-MM The LCD will display this message Using the telephone keypad, set the time using the format outlined below. Once complete, the phone will emit Press [#] to cancel if required Time and Date Format: Year Month Day Weekday Hour Minute (00‐99) (01‐12) (01‐31) (1‐7) (00‐23) (00‐59) Example ‐ To enter the date and time of “Sunday March 9 2008 6:30pm” press: [0][8] [0][3] [0][9] [7] [1][8] [3][0] Setting a time based alarm The phone system can be set to function as an alarm clock. Local, global, one off and recurring alarms can be set ‐ Please see ... -
Page 13: Changing The Volume Level
Changing the volume level The handset volume can be altered either by using the volume keys during a particular event, or through the volume selection menu. Nine separate volumes can be set: 1. Background music: Sets the background music on your particular phone (Dial [*] [1] [4] [8] to activate) 2. Trunk Handset: Volume of outside handset calls 3. Trunk Hands free: Volume of outside hands free calls 4. Handset: Volume of internal handset intercom calls 5. Hands free: Volume of internal hands free intercom calls 6. Alarm Ringing: Volume of timed alarm 7. Ringing: Ringing volume for incoming calls 8. Paging: Volume of internal paging 9. Key Tone: Volume of phone keypad tones Entering the volume selection menu Press [*][1][5][4] 1:Backmusic The LCD will display this message Volume=50 Select which volume option to change using the [*] and [#] buttons Set the desired volume level between 0 and 63 decibels. Note: Keypad tones are limited to 0 and 15 To save and exit press [HOLD] followed by [SPKR] OR ... -
Page 14: Basic Programming Options
If during any of the following programming options you make a mistake and do not wish to save your changes, simply press [SPKR]. This will exit programming and return you to the phone standby screen. Please refer to the Advanced Manual on the included CD for all setup options. Programming Mode Before you can change many of the following settings you must first enter programming mode. To enter Programming mode: Without lifting the handset, press [*][*][*][4] Keyin Password: The LCD will display this message Enter the EasyPBX default programming password [2][6][5][6] Note: See advanced manual if you wish to change this password. The LCD will display this message ** PGM Ver 2.10 ** Welcome EPDH Set You are now in programming mode. To exit this mode without changing any settings, press [SPKR]. Switch between internal and external music on hold Use this programming option to switch between your EasyPBX’s internal hold music and the external hold music input. ... -
Page 15: Paging Tones
Paging tones This option is used to set what tones are played both before and after Page announcement. Two different tones can be set, the Prelude tone, which comes before the page announcement and the Coda tone, which comes after the page announcement. Both of these tones can be customized, please see the Advanced Programming Manual on the included CD for more information. (Reference: Kind=1, Item=3‐4, Default=0) Configure Prelude (lead in) After entering programming mode: Press [1][HOLD] System ITEM:_ The LCD will display this message Press [3][HOLD] System ITEM:3 The LCD will display this message Prelude Tone:0 Press: • [0] to disable the prelude paging tone OR • [1] to enable the prelude paging tone Press [HOLD] to confirm the change Press [SPKR] to exit Configure Coda (lead out) After entering programming mode: Press [1][HOLD] System ITEM:_ The LCD will display this message ... -
Page 16: Callback From Hold
Callback from hold After a call has spent more than a set amount of time on hold, the caller will be forwarded back to the phone that last handled the call. This timeout is designed to prevent callers being forgotten on hold and the time before callback occurs can be changed to suit your needs. Configure time until Callback After entering programming mode: Press [1] [HOLD] System ITEM:_ The LCD will display this message Press [2] [1] [HOLD] System ITEM:21 The LCD will display this message Hold Time:0060 Enter the desired time before callback in seconds between [0][0][0][1] and [9][9][9][9] To disable callback from hold completely, enter [0][0][0][0] Press [HOLD] to confirm the change Press [SPKR] to exit Phone Extension Names Each extension can be set up with a custom name. This name is displayed on the phone LCD and is also used when calling internal extensions. Please note that these names are stored on the main PBX unit, replacing a phone will not alter the extension name. Altering an extension name Without lifting the handset, press [*][*][*][6] NUM:20 The LCD will display the internal number and current ... -
Page 17: Three-Way Calling
Character Table Character / Key Combinations A Q g w B R h x C S I y D T j z E U k 0 ... -
Page 18: Returning To Factory Default Settings
Returning to Factory Default Settings If after programming you find that your EasyPBX is not functioning in the manner expected, or you are unable to correct a programming issue, you may wish to factory default the system. Taking this step will erase all PBX and telephone programming data with the exception of current date and time. Please be certain that this is what you want to happen before continuing. Switch off the red power switch on the front of EasyPBX system and wait at least 5 seconds before switching it back on. The PBX will now restart, wait until the telephones attached JAN.01 WED 00:00 show the normal standby screen. John Without lifting the handset, enter [*] [*] [*] [4] using the phone keypad Keyin Password: The LCD will display the following: Enter [*] [*] [3] [7] [2] [1] [2] [8] [6] [3] [2] [1] using the phone keypad. Are you Sure ? The LCD will display a final confirmation. If you still wish to go ahead with the factory reset, press [#] ... - Page 19 Notes ...
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