Alcatel Consumer Cellular 101 Quick Start Manual page 20

• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged
or scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and
the network is not overloaded or unavailable
• Check your subscription status with your operator
(credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in airplane mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator
(credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in airplane mode
The caller's name/number does not appear when
a call is received
• Check that you have subscribed to this service with
your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
18