Having Trouble - Monster SMART ILLUMINESSENCE ORB Quick Start Manual

BATTERY/CHARGING
The Orb has a built-in rechargeable battery that can be charged
using the included micro USB to USB Type-A cable and any 5v
USB power source (not included)
USB cover
micro USB
LED
indicator
When the battery is low, the LED indicator will glow RED
(when the USB cover is closed, the LED will shine through)
While charging, the LED will glow GREEN.
When charging is complete, the LED will turn OFF.
NOTE: Under normal operation, the Orb can provide over 6hrs of light.
White colors, high brightness settings, and frequent Wi-Fi controlled
adjustments can reduce the total battery run time.

HAVING TROUBLE?

Don't return this product to the retailer, we're here to help.
Please call for customer support: 866-246-2008
Q: Why is my device failing to connect to my Wi-Fi network?
A1: Make sure your phone or tablet is successfully connected to
the 2.4GHz Wi-Fi network that your device will be placed on.
A2: You may first need to enable and allow location services on your
phone or tablet to find nearby devices.
A3: If your Wi-Fi network is a mixed 2.4GHz/5GHz network, try using
AP pairing mode for better results.
A4: If you still have issues with your mixed network, you may need to
access your router settings and/or call your Internet Service
Provider to create a separate 2.4GHz network.
A5: You may need to fully charge your Orb before pairing.
For other frequently asked questions please visit our
website at www.monsterilluminessence.com
7