Huawei NET10 Service Manual page 14

TERMS AND CONDITIONS OF SERVICE
You must purchase a monthly service plan in order to activate your Service. Before you can use your
Service, you must register and activate the Equipment. You may activate your Equipment by visiting the
NET10 Wireless Home Phone website found at www.net10homephone.com or by calling our Customer
Care Center at 800-299-7280 from another phone. During the activation process, you will have an
opportunity to register your account. If you elect not to do so, you may not be able to obtain copies of
your call detail records except upon service of a valid Subpoena or a Court order.
You must accept the NET10 phone number assigned to your NET10 phone at the time of activation,
unless you choose to transfer (also known as "port") your existing telephone number to a NET10
phone. In certain instances, you may not be able to transfer (port) your existing phone number from
another carrier to NET10. Please note that You have no ownership rights to any telephone number,
IP address or any other identifier associated with your Service and You acknowledge and agree that
we may change any such number, IP address or other identifier associated with your Service at any
time without prior notice to You. If you do not refill your service by your Service End Date, your phone
number may be lost. Once you have been assigned a phone number you cannot change it or your
Service plan until your Service End Date (as described below) without losing any unused Service
balance. If you change your assigned phone number or Service plan prior to your Service End Date,
you will lose any unused Service balance.
Your NET10 Wireless Home Phone can only be activated where NET10 Service is available offered and
supported by NET10 Wireless. The wireless telecommunications networks used to transmit calls for
the Service is owned and operated by licensed commercial mobile radio service providers ("Carriers"),
not NET10. Your Equipment can only be used through NET10, and cannot be activated with any other
wireless service. Your Equipment will only operate with a NET10 Wireless Home Phone Plan.
If you notify us that your phone is lost or stolen, your account will be deactivated and any unused
Service balance will be lost and will not be transferred. Certain features may not be available throughout
the entire network or their functionality may be limited. All plan rates, features, functionality and other
product specifications are subject to change without notice or obligation.
2. NET10 WIRELESS HOME PHONE SERVICE PLANS AND SERVICE CARDS:
NET10 Wireless Home Phone offers two monthly plans: Unlimited Nationwide Calling (includes local
and nationwide long distance calling) and Unlimited International Calling (includes local and long
distance nationwide calling and international calling to certain select destinations). Please note that
unlimited service plans do not track "per minute" usage for nationwide calls. The Plans are subject to
certain limitations as set forth in these terms and conditions below.
Data service is not available with NET10 Wireless Home Phone. NET10 Wireless Home Phone is not
compatible with home security systems, fax machines, DVR services, credit card machines, medical
alert services or High Speed or DSL Internet services.
TERMS AND CONDITIONS OF SERVICE
The Service cannot be used to place certain types of calls such as collect calls, operator assisted calls
and dial around calls. The Service is not available to place 500, 700, 900 or 976 calls and may not be
available for certain other calls.
The terms of the plans are subject to change without notice. Service is provided at NET10's discretion.
LIMITATION OF LIABILITY: IN NO EVENT SHALL NET10, ITS EMPLOYEES OR LICENSORS OR
AFFILIATES BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, SALES OR DATA; ANY COSTS
OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; PROPERTY DAMAGE, PERSONAL
INJURY, INTERRUPTION OF BUSINESS, OR LOSS OF BUSINESS INFORMATION; OR FOR ANY
OTHER SPECIAL, DIRECT, INDIRECT, INCIDENTAL, ECONOMIC, COVER, PUNITIVE, SPECIAL OR
CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT,
TORT, NEGLIGENCE, OR OTHER THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY
TO USE NET10 SERVICE, VOICE MAIL, CALLING 911 DURING AN EMERGENCY, FAILURE OF HOME
SECURITY SYSTEM, UNAVAILABILITY OF INTERNET SERVICE OR FOR ANY OTHER REASON, EVEN
IF NET10, OR THEIR RESPECTIVE LICENSORS OR AFFILIATES ARE ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. WITH RESPECT TO JURISDICTIONS THAT MAY NOT ALLOW THE EXCLUSION OF
LIABILITY, BUT MAY ALLOW LIABILITY TO BE LIMITED IN SOME CASES, NET10, ITS EMPLOYEES,
LICENSORS AND AFFILIATES' LIABILITY SHALL BE LIMITED TO U.S. $50.
3. REFILLING YOUR SERVICE:
Your NET10 Wireless Home Phone will only operate when your Service is active and you have a
positive Service balance in your account (Services include minutes and Service days). Minutes and
Service have no cash value and do not accumulate. With each refill you will lose any unused Service
balances (including any remaining days and minutes) and your Service Balances will reset with
the refill amount of the new Service Plan or Service Card added. NET10 Services are non-refundable.
No refunds or discounts will be given for unused Service balances (i) when you refill your Service;
(ii) that expire by your Service End Date; (iii) on your Equipment if it is lost or stolen; or (iv) for
Services purchased that are not compatible or supported by your Equipment. Any unused Service
Balance(s) that exist at the time you refill your Service or at your Service End date will not carry over
or accumulate.
You may refill your Service as follows:
(a) NET10 Auto-Refill: You may enroll by registering your credit or accepted debit card (with Visa or MC
logo) or Wal-Mart MoneyCard at www.net10homephone.com and you will receive a recurring charge to
your credit or accepted debit card or your Wal-Mart MoneyCard on your Service End Date each month
which will automatically refill your Service with the Plan you select. If you have any Service Plans or
Cards in Reserve, those cards will be applied first before an Auto-Refill purchase is processed. Once
you have used all Service Plans or Service Cards in your Reserve, the Auto-Refill purchases will resume.