Table of Contents
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Table of Contents
Troubleshooting
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Related Manuals for ARH COMBO Series
Summary of Contents for ARH COMBO Series
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Page 2: Table Of Contents
Passport Reader Install Guide v. 2.1.6 or later Document version: 2019-12-04 Table of Contents PRODUCT OVERVIEW ................................ 5 COMBO SERIES: ..............................5 1.1.1. DESKTOP DEVICES ..........................5 1.1.2. KIOSK DEVICES: ............................ 7 PRMC E-PASSPORT READER DEVICE ......................8 AFS 510 FINGERPRINT SCANNER DEVICE ....................8 PACKAGE CONTENTS............................ - Page 3 3.6. UNINSTALLATION ............................26 3.7. DEVICE ENTRIES IN /DEV DIRECTORY ....................27 3.8. TROUBLESHOOTING – KNOWN BUG(S) ..................27 TROUBLESHOOTING ................................ 28 CONTACT INFORMATION ............................. 29 Page 3/29 Passport Reader Install Guide...
- Page 4 Declaration of RoHS Compliance for Electrical and Electronic Products: ARH Inc. ("the Company") hereby declares that the Passport Readers placed on the European Community market by the Company after 1st July 2006 are compliant with EC Directive 2002/95/EC on the Restrict of Certain Hazardous Substances in Electrical and Electronic Equipment (commonly known as the EU RoHS Directive.)
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Page 5: Product Overview
PRODUCT OVERVIEW The devices listed here are base models which are available in various configuration setups. COMBO SERIES: Desktop devices 1.1.1. 1. Combo Smart ePassport Reader device Page 5/29 Passport Reader Install Guide... - Page 6 2. Combo Scan Page 6/29 Passport Reader Install Guide...
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Page 7: Kiosk Devices
Kiosk devices: 1.1.2. 1. Combo Smart Kiosk ePassport Reader device 2. Combo Scan Kiosk device Page 7/29 Passport Reader Install Guide... -
Page 8: Prmc E-Passport Reader Device
PRMC E-PASSPORT READER DEVICE AFS 510 FINGERPRINT SCANNER DEVICE Page 8/29 Passport Reader Install Guide... -
Page 9: Package Contents
PACKAGE CONTENTS Passport Reader Device • Power Supply (if applicable, please see the table below) • USB 2.0 Hi-speed cable • Glass cleaning wipe (1 pc) • COMBO COMBO SMART COMBO SMART, AFS 510 * DEVICE SCAN,KIOSK USB ** KIOSK SMART, PRMC SCAN SUN-1200500 Switching GM-050200 Switching... -
Page 10: System Requirements
SYSTEM REQUIREMENTS Recommended minimum system requirements: Intel Pentium 2 GHz CPU or higher (or equivalent x86 compatible CPU), • 1 GB RAM or more (depending on application), • 32 or 64-bit Microsoft Windows7/8.1/10/Vista operating system or Linux operating system • (kernel version 3.2), Integrated USB 2.0 port (on motherboard). -
Page 11: Hardware Installation
HARDWARE INSTALLATION Please follow the steps below to connect your PR device to the PC. 1. Connect the PR device to one of the USB 2.0 or 3.0 ports of your PC with the supplied USB cable. 2. Connect the power supply * to the device. Only applicable to the devices shipped with a power supply. - Page 12 When you connect the power supply to the device, keep in mind to fit the small bump (1.) into the matching socket (2.). After connecting the power supply to the device, please screw on the plug to avoid accidental unplugging. Page 12/29 Passport Reader Install Guide...
- Page 13 To unplug the device (Combo Smart), firmly grasp the plug, not the cord, and pull it to disconnect as shown below: Step 1 Step 2 It is highly recommended to not pull the cord according to the image below, in order to not tear the cable: Do not operate the unit if it has a damaged cord or plug.
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Page 14: Software Installation
The Passport Reader software package is available for download from our technical support website. Please register at atssregistration.arh.hu and submit a ticket for any ARH software requests. The Passport Reader Software Package includes the following: Drivers for Passport Reader devices and AFS510 Fingerprint Scanner devices. •... -
Page 15: Installation On Windows Operating Systems
INSTALLATION ON WINDOWS OPERATING SYSTEMS Administrator rights are needed for installation. Upon installation of the 32-bit version to a 64-bit PC, the 64-bit device drivers are installed automatically. For 32-bit application development on 64-bit PCs, install the 32-bit version of the Passport Reader software as well. Before installing the Passport Reader software, all previous versions of the software have to •... - Page 16 Next, locate the downloaded software package and run pr-2.1.x-x86.msi (in case of 32-bit • operating systems) or pr-2.1.x-x64.msi (in case of 64-bit operating systems). These files are located within the win folder of the Passport Reader package. The installation starts with the following window: •...
- Page 17 Custom Setup In the Custom Setup window, select the modules you wish to install on the PC. • Installing the Device Drivers and the Passport Reader module are necessary for device • operation, installation of all other modules is optional. SDK and Documentation are available in the SDK folder of the PR Software package.
- Page 18 PCSC Settings Please select the Autostart option only if you intend to use your document reader device via the PC/SC interface. This setting can also be modified after the installation is finished. For more information please see the PC/SC section. Page 18/29 Passport Reader Install Guide...
- Page 19 In order to use the OCR functionality of your document reader device, please also install the procr-2.0.x.xx.msi package located in the win folder of the Passport Reader install package, after current installation is finished. Clicking on [Install] will begin installation. •...
- Page 20 Click [Finish] to complete the installation. • Page 20/29 Passport Reader Install Guide...
- Page 21 After the installation has finished, open the Device Manager. If the installation was successful,a • group named ARH Devices together with one of the following devices should be listed: - Passport Reader CSHR device (Combo Smart) - Passport Reader CSLR device (Combo Scan, Kiosk Scan)
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Page 22: Pc/Sc Driver
2.1. PC/SC DRIVER The PC/SC driver is part of the Passport Reader installer package. The icon of the PC/SC driver can be found in the toolbar. By double clicking on it, the PC/SC Control window appears. The default status is either READY or STARTED (if PC/SC Autostart is enabled). -
Page 23: Software Installation On Linux Operating System
SOFTWARE INSTALLATION ON LINUX OPERATING SYSTEM 3.1. BEFORE YOU INSTALL THE PACKAGES The system was built under Ubuntu 16.04 and has been tested on: - Ubuntu 16.04 LTS - Ubuntu 18.04 LTS Please read the license agreement before installing the packages. For the installation you need "GNU Make"... -
Page 24: The Installation Procedure
3.3. THE INSTALLATION PROCEDURE 1. Unpack and copy all files into your system: - use _install.sh [32|64|all] Optional parameters enforce the installation of the binaries. Dependencies: Please install the following libraries with your distribution package manager or manually (these libraries are apart from services): - SDL (A library for portable low-level access to a video framebuffer, audio output, mouse, and keyboard) - SDL ttf (A library that enables using TrueType fonts in your SDL applications) - Page 25 This module enables the automatic installation of the driver modules upon connecting the reader to the PC. As a result, there is no need to start the driver manually. If this feature is not needed, then remove the 98-arh.rules from the /etc/udev/rules.d directory.
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Page 26: After Installation
The engine comes in a .tar.gz file. Type the following command to start installation: tar xvfz engine.tar.gz -C / 3.6. UNINSTALLATION If you want to uninstall the ARH files simply type: - rm -Rf /usr/include/gx /usr/lib32/gx /usr/lib64/gx /var/gx /usr/src/gx rm -Rf /usr/share/gx /usr/share/doc/gx rm -f /usr/lib32/libgx* /usr/lib64/libgx* - Alternatively you can also use _unistall.sh. -
Page 27: Device Entries In /Dev Directory
3.7. DEVICE ENTRIES IN /DEV DIRECTORY Similar entries can be found in /dev if you connect the device and load the desired driver. This entry point will be created by udev in the new 2.6.x kernel series. crw-rw----1 root root 189, 2 2009-11-26 15:49 usbdev1.3 crw-rw----1 root root... -
Page 28: Troubleshooting
TROUBLESHOOTING ISSUE CAUSE SOLUTION There is a "!" next to the Update the drivers. Passport Reader {XXX} The driver of the controller(s) If automatic refreshing fails, device in the Device is not installed properly. full uninstall the software and reinstall it. manager. -
Page 29: Contact Information
Web: www.adaptiverecognition.com ARH Technical Support System (ATSS) is designed to provide you the fastest and most proficient assistance, so you can quickly get back to business. Information regarding hardware, software, manuals and FAQ are easily accessible for customers who previously registered to enter the dedicated ATSS site. Besides offering assistance, the site is also designed to provide maximum protection while managing your business information and technical solutions utilized.
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