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Comtrol RocketPort User Manual

Universal pci, multiport serial cards
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Summary of Contents for Comtrol RocketPort

  • Page 1 User Guide...
  • Page 2 Copyright © 2011. Comtrol Corporation. All Rights Reserved. Comtrol Corporation makes no representations or warranties with regard to the contents of this document or to the suitability of the Comtrol product for any particular purpose. Specifications subject to change without notice.

  • Page 3: Table Of Contents

    Table of Contents Overview...........................5 Product Overview............................5 Supported Models............................5 Before Installing the RocketPort Universal PCI ................... 6 Locating the Latest Drivers and Documentation .................. 6 Card and Interface Installation ..................7 Installing the Card ............................7 Attaching a Quadcable or Octacable Interface ..................7 Attaching a Panel Interface Box ........................
  • Page 4 Bootable CD .............................. 22 Running the Bootable Diagnostic CD ...................... 22 Testing a Port or Ports ........................22 Stress Testing the RocketPort Universal PCI .................. 23 Exiting the Diagnostic ........................23 If the Diagnostic Fails ........................23 Troubleshooting Windows Systems......................23 Comtrol Utility............................

  • Page 5: Overview

    Overview Product Overview The RocketPort Universal PCI series multiport serial card fits into the PCI slot of a personal computer, and uses a 36 MHz processor that is specifically designed to process asynchronous serial communications. It supports 3.3 and 5.0 volt PCI bus architecture and is compatible with 32- and 64-bit PCI slots.

  • Page 6: Before Installing The Rocketport Universal Pci

    Optionally, you can use the links in the following subsection. You may want to record the model and serial number of the RocketPort Universal PCI before installing the card in the event you need to call technical support.

  • Page 7: Card And Interface Installation

    Card and Interface Installation Installing the Card Use the following procedure to install a RocketPort Universal PCI card. 1. If this is a Windows installation, copy the latest driver to your system before installing the RocketPort Universal PCI. See Locating the Latest Drivers and...

  • Page 8: Attaching A Panel Interface Box

    1. Make sure that the host system is powered off before connecting the cable 2. Attach the male end of the RocketPort Universal PCI cable to the card and the female end to the connector labeled Host on the interface box.

  • Page 9: Installing A Rackmount Interface Box

    Rackmount interface boxes are sturdy enough to allow you to stack several units on a shelf, or you can mount it directly into a rack. Do not connect the cable to the RocketPort Universal PCI card or interface box when the computer is powered on.
  • Page 10 Page 21 for port testing procedures for your operating system. Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices. 10 - Card and Interface Installation RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 11: Connecting Serial Devices

    How you build a cable depends on which device your are connecting to (DTE or DCE). For example, you need a null-modem cable to connect the COM ports (COM1 or COM2) on the computer or the RocketPort Universal PCI ports to printers, terminals, bar code readers or DNC equipment. If you are connecting a DTE device to a DCE device you need a straight-through modem cable.

  • Page 12: Db9 Signals

    Customer DTE DB25 Signal Pins Pins Pins Signal Note: You can also attach a null-modem adapter to one end of a straight-through cable to create a null-modem cable. 12 - Connecting Serial Devices RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 13: Rs-422 Null-Modem Cable

    Note: Ring Indicator (RI) is only supported on Quad/Octacable cards. DB9 Loopback Plugs RocketPort Universal PCI are shipped with a a single loopback plug. You can use loopback plugs with application software (for example, Test Terminal) to test serial ports.

  • Page 14: Db25 Serial Cables And Loopback Plugs

    Quad/Octacables do not support RS-422 mode. RS-422 is only available if you purchased an RS-422 interface box or RS-232/422 interface box. RI is only supported on Quad/Octacable adapters. 14 - Connecting Serial Devices RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 15: Db25 Null-Modem Cables

    COM2 of one PC to a modem. RocketPort DCE Serial Device DB25 DB25 Pins Pins Signal Pins Signal * Ring Indicator (RI) is only available on Quad/Octacables. RocketPort Universal PCI User Guide: 2000284 Rev. G Connecting Serial Devices - 15...

  • Page 16: Db25 Loopback Plugs

    Pin 1 Loopback Plug connection, wire the following pins together. • Pins 15 to 19 Pin 25 Pin 14 • Pins 17 to 25 RS-422 Only (Back View) 16 - Connecting Serial Devices RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 17: Rj45 Serial Cables And Loopback Plugs (4J)

    Note: RJ45 pinouts are not standardized. Each peripheral manufacturer uses different pinouts. Refer to the document for the peripheral device to determine the pinouts for the signals above. RocketPort Universal PCI User Guide: 2000284 Rev. G Connecting Serial Devices - 17...

  • Page 18: Rj45 Straight-Through Cables

    To build an RJ45 loopback plug, wire the following pins together: • Pins 4 to 5 • Pins 1 to 8 • Pins 2 to 6 to 7 18 - Connecting Serial Devices RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 19: Rj11 Serial Cables And Loopback Plugs (8J)

    RJ11 Loopback Plugs on Page 20 The RocketPort Universal PCI has eight standard RJ11 modular connectors, located on the controller board mounting bracket. The ports are numbered 0 through 7, with Port 7 being the connector closest to the bus.

  • Page 20: Rj11 Straight-Through Cable (Rs-232)

    (for example, Test Terminal) to test serial ports. To build an RJ11 loopback plug, wire these pins together: • Pins 3 to 4 • Pins 1 to 5 to 6 20 - Connecting Serial Devices RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 21: Troubleshooting

    Determine resolutions to conflicts during installation • Perform a stress test on all RocketPort Universal PCI ports in the system The diagnostic requires a loopback plug to test a port or ports. A single loopback plug is shipped with the RocketPort Universal PCI. You can build additional loopback plugs or move the loopback plug to the port you want to test.

  • Page 22: Bootable Cd

    • Stress Testing the RocketPort Universal PCI Testing a Port or 8. Enter 1 to 4 and press Enter to test a port or ports on a specific RocketPort Ports Universal PCI or on multiple adapters. 9. Press Enter to test ALL ports on the RocketPort Universal PCI or enter the port number of a port that you want to test.

  • Page 23: Stress Testing The Rocketport Universal Pci

    The stress test uses a default configuration to simultaneously stream data to all ports of the RocketPort Universal PCI cards in a system until you stop the test. The following options are available: •...

  • Page 24: Comtrol Utility

    Troubleshooting Comtrol Utility The Comtrol Utility is available on the Software and Documentation CD or you download (Page 6) the latest version. The file is a self-extracting zip file that automatically starts the installation procedure. It is not necessary to reboot the PC after installation.
  • Page 25 Troubleshooting 4. Click Install. 5. Click Finish. 6. Go to Using PortMon to Test the Driver Installation on Page 26. RocketPort Universal PCI User Guide: 2000284 Rev. G Troubleshooting - 25...

  • Page 26: Using Portmon To Test The Driver Installation

    Page 24 to install PortMon. 1. From the Start menu, select Programs > Comtrol > Utilities > Port Monitor (PMon2). 2. Click Add Ports using the icon or Tools > Add Ports, click Driver, ROCKETPORT, and click Ok. 26 - Troubleshooting...
  • Page 27 Troubleshooting 3. If the RocketPort Universal PCI is communicating with the device driver for Windows, Port Monitor should display CLOSED status. If a port is open for an application, it displays as OPEN, and displays Actual Throughput, TxTotal and RxTotal statistics.
  • Page 28 Change the Polling Interval field to a value other than zero (0) 8. Leave Port Monitor open so that you can review events when using Test Terminal to test a port or ports. 28 - Troubleshooting RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 29: Using Test Terminal To Test A Port

    RS-232 for which this test is designed. The following procedure shows how to use Test Terminal to send and receive test data to the serial ports and run a loopback test. If necessary, install the Comtrol Utility package using Comtrol Utility on Page 24.
  • Page 30 Receive Test Data to stop the scrolling data. 7. Close Test Terminal. If this test successfully completed, then the port is operational as expected. Note: Do NOT forget to restart the communications application. 30 - Troubleshooting RocketPort Universal PCI User Guide: 2000284 Rev. G...

  • Page 31: Troubleshooting Linux Systems

    You can use the following subsections to test the serial ports. lcom(1) Comtrol has available lcom(1), which is a multiport serial I/O test program. You can use lcom in test mode to send test data to any serial port. lcom is available on the Software and Documentation CD or you can download latest version.

  • Page 32: Technical Support

    Troubleshooting Technical Support Comtrol has a staff of support technicians available to help you. You should review Before Calling Technical Support on Page 21 before calling Technical Support. If you call for Technical Support, please have the following information available: •...

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