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Table of Contents
Summary of Contents for Metasound Webcaster
- Page 1 plastic_wc.book Page i Wednesday, February 2, 2000 10:32 AM ASTER...
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Page 2: Important Safety Instructions
Copyright © 2000 MetaSound Systems, Inc. All Rights Reserved ©2000 MetaSound Systems Inc. No part of this publication may be reproduced, transcribed, stored in a retrieval system, or translated into any language in any form, by any means, without the written consent of MetaSound Systems, Inc. -
Page 3: Table Of Contents
Installing your WebCaster ........ - Page 4 plastic_wcTOC.fm Page iv Wednesday, February 2, 2000 11:14 AM Table of Contents...
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Page 5: Welcome
MetaSound’s mission is to revolutionize the way companies market to their targeted, captive, in-queue audi- ence. The WebCaster is part of MetaSound’s in-queue audio services that offer a highly reliable, scalable solution for communicating compelling messages to captive audiences. -
Page 6: Installing Your Webcaster
Page 2 Wednesday, February 2, 2000 11:31 AM NSTALLING YOUR ASTER 1. U NPACK THE ANNOUNCER Before installing the WebCaster, please read the “Important safety instructions” on page ii and ensure you received the following: WebCaster User's Manual Quick Install Guide and... -
Page 7: Mount The Webcaster
Hold (MOH) port, power source, and the telephone line. You can mount the WebCaster in two directions. If you choose the bottom mount, cords hang from right side of the WebCaster. If you choose the side mount, the cords hang straight down. -
Page 8: Connect To An Analog Line
OTHER TELEPHONE DEVICE 1. Connect the analog line to tel. in on the WebCaster. You might need to install an RJ-11 jack if one is not already available. As an optional step, you can use the supplied telephone line cord to connect the tel. out jack on the Web- Caster to the input of any analog device. -
Page 9: Connect To Power
1. Verify the power switch is in the off position. 2. Plug the power supply tip into the WebCaster; plug the other end into a wall outlet. 3. Turn the power switch on. WebCaster attempts to connect to the MetaSound Internet server and complete the download process. -
Page 10: Connect The Music On-Hold Port
8Ω 2. Find the appropriate 600Ω Ω Ω Ω (Ohm) οr 8Ω Ω Ω Ω output on the WebCaster and plug in the other end of the RCA cable. Most telephone systems use 600Ω. Please check your telephone system’s Product Manual for details. -
Page 11: Verify Volume Levels
Do not use cellular telephones to test for volume. 2. Ensure that both Voice Messages and music are at comfortable levels. For further details on volume adjust- ment, see “Adjusting volume levels” on page 10. Installing your WebCaster... -
Page 12: Using The Webcaster
Creating User Recorded Messages Because the WebCaster automatically downloads production files according to your pre-determined schedule, it is maintenance free. You can however, tailor your professionally recorded production with your own personalized User Recorded Message (URM). - Page 13 Page 9 Wednesday, February 2, 2000 11:39 AM ECORDING A 1. Plug the handset into the port labeled URM on the WebCaster. 2. Turn up the speaker volume temporarily and listen for the end of a Voice Message. You want to start your recording at this point so that you have a clean transition for those callers who are presently on hold.
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Page 14: Adjusting Volume Levels
WebCaster. Use this volume control to determine whether a production is playing. Changing this volume level has no impact on what the client hears while on hold. -
Page 15: Connecting External Music Sources (Optional)
Page 11 Wednesday, February 2, 2000 11:39 AM Connecting external music sources (optional) An option to using the music stored in the WebCaster is to use music from an external source. IMPORTANT! If you plan to use external music, you need to be aware of United States Copyright Law and the penalties for violation of that law. -
Page 16: Troubleshooting
Page 12 Wednesday, February 2, 2000 11:40 AM ROUBLESHOOTING The WebCaster is fault-tolerant. If you are having difficulty with your WebCaster, here are some common remedies. ONNECTION AILURE Problem Possible Solution The proper production isn’t playing 1. If the green communications LED is blinking then the unit is playing its fixed production while it downloads the new production. - Page 17 The URM cuts off while I’m recording. Shorten your message. The maximum URM length is 25 seconds. None of the URM button presses do Your URM might be disabled. Contact MetaSound Technical Support. anything. Troubleshooting...
- Page 18 Should these steps fail to correct the problem, or should the announcer not perform as expected, contact Technical Support. MetaSound technicians are available Monday through Friday between 6:00 A.M. and 6:00 P.M. Pacific Time. You can also contact MetaSound Technical Support by sending a fax or an E-mail.
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Page 19: Fcc And Industry Canada Compliance
ULES The WebCaster has been tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. - Page 20 In the event of equipment malfunction, all repairs should be performed by MetaSound or an authorized agent. It is the responsibility of users requiring service to report the need for service to MetaSound or to one of our authorized agents. Service can be facilitated through our office at: MetaSound Systems, Inc.
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Page 21: Index
........2 ..... 6 600 Ohm audio outlet ........5 Internet server ......6 8 Ohm audio outlet ....2 unpacking the WebCaster ........9 URM button User Recorded Message (URM) ..8 ....... 10 master volume ....8 adjusting volume levels using with analog devices ....4... - Page 22 plastic_wcIX.fm Page 18 Wednesday, February 2, 2000 11:41 AM Index...
- Page 23 plastic_wc.book Page xix Wednesday, February 2, 2000 10:32 AM ASTER PN LIT0002...
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