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Isilon Systems IQ S Series Field Replacement Manual

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Isilon IQ
S-Series Field Replacement Manual
August 2010
120-0031-01 Rev C

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Summary of Contents for Isilon Systems IQ S Series

  • Page 1 Isilon IQ S-Series Field Replacement Manual August 2010 120-0031-01 Rev C...
  • Page 2 © 2010 Isilon Systems, Inc. All rights reserved. Isilon, Isilon Systems, OneFS, and SyncIQ are registered trademarks of Isilon Systems, Inc., Isilon IQ, SmartConnect, SnapshotIQ, TrueScale, Autobalance, FlexProtect, SmartCache, SmartPools, InsightIQ, "HOW BREAKTHROUGHS BEGIN." and the Isilon logo are trademarks of Isilon. Other product and company names mentioned are the trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Field replacement procedures overview ..............5 Safety precautions ......................5 General recommendations ....................5 Contacting Isilon Technical Support ...................6 Chapter 2: Front panel ........................7 Replacing the front panel and hinges .................7 Chapter 3: Power supply ......................9 Replacing a power supply....................9 Chapter 4: NVRAM battery assembly ..................11 Replacing an NVRAM battery assembly................11 Chapter 5: Hard drives ......................13...
  • Page 4 Chapter 11: Air baffle ........................39 Removing the air baffle.....................39 Installing the air baffle.......................40...

  • Page 5: Chapter 1: Field Replacement Procedures Overview

    Field replacement procedures overview Isilon IQ nodes contain a number of components that are easily serviced in the field by trained service personnel. Note: It is important to replace hardware components as soon as possible after becoming aware of a hardware failure or impending hardware issue.

  • Page 6: Contacting Isilon Technical Support

    If a drive, power supply, or other component of an Isilon node fails or needs to be replaced, the replacement part kit must be supplied by Isilon Systems. This replacement policy helps to ensure compatibility between all of the parts.

  • Page 7: Chapter 2: Front Panel

    Front panel The front panel covers the hard drive bays and contains an LCD to display node status information. General ESD guidelines Always follow electrostatic discharge (ESD) prevention procedures when removing and replacing cards, memory, and other system components. You must use a wrist strap, attached to the node chassis, for grounding. Required hardware •...

  • Page 9: Chapter 3: Power Supply

    Power supply Isilon IQ nodes include a dual power supply system to help minimize downtime caused by power source complications. The two power supply units operate in tandem, each providing half of the amperage draw to the node components. General ESD guidelines Always follow electrostatic discharge (ESD) prevention procedures when removing and replacing cards, memory, and other system components.
  • Page 10 The LED on the power supply turns green when the power supply begins supplying power to the node. 7. Return the old hardware to Isilon Technical Support. General recommendations For more information, see on page 5. © 2010 Isilon Systems, Inc.

  • Page 11: Chapter 4: Nvram Battery Assembly

    NVRAM battery assembly Isilon IQ nodes have two batteries that provide redundant power to temporarily maintain non-volatile RAM (NVRAM) journal information in the event of an unexpected power outage and shutdown of the node. The battery units are accessible from the back of the node.
  • Page 12 It may take up to seven hours for the battery to fully charge. After the battery is fully charged, a full battery test is automatically scheduled for the next day. The full battery test runs in the background and takes 60 hours to complete. © 2010 Isilon Systems, Inc.

  • Page 13: Chapter 5: Hard Drives

    Isilon IQ nodes store cluster data on a series of hard drives. If a hard drive fails, the hard drive must be replaced. Important: Replacement hard drives must be supplied by Isilon Systems. Hard drives must also have the correct capacity and type for the node model.
  • Page 14 If the inserted drive has encountered an add-operation failure, an error message appears. If the message indicates that the failure is the result of an unrecognized drive or a previously used drive, or that the removed drive has © 2010 Isilon Systems, Inc.

  • Page 15: Adding An Ssd To A 5400S Node

    Instruct the customer to complete the following steps before the field representative arrives at the customer site. Note: SSDs can only go into Bay 1 of a 2U node. 1. Upgrade the cluster to OneFS 5.5.4.21. © 2010 Isilon Systems, Inc.
  • Page 16 7. Run the following command: sysctl -n efs.drv.state The system displays text similar to the following example output: {(0, da12s1e, 5eabfa6f5018e2a3 4b58f26e0000fe2e, UP, softfail=0, ssd=0), (1, da11s1e, 3fef9cd1454c0c51 4b58f26e0000fe3e, UP, softfail=0, ssd=0), (2, da10s1e, 2744b4982f006b74 4b58f26e0000fe41, UP, softfail=0, ssd=0), © 2010 Isilon Systems, Inc.
  • Page 17 13. Record all of the node serial numbers and new system configuration numbers in the Salesforce case. 14. Pack the SAS drives that were removed from the nodes into the SSD drive boxes, apply the shipping labels, and ship them to Isilon. General recommendations For more information, see on page 5. © 2010 Isilon Systems, Inc.

  • Page 19: Chapter 6: Cooling Fans

    Cooling fans Isilon IQ nodes contain three cooling fans to prevent the node components from overheating. General ESD guidelines Always follow electrostatic discharge (ESD) prevention procedures when removing and replacing cards, memory, and other system components. You must use a wrist strap, attached to the node chassis, for grounding. Required hardware •...
  • Page 20 6. Press the fan straight down and secure the fan latch on the opposite side of the release lever. The fan should begin spinning and the Fan Fault LED should turn off. 7. Replace the node top panel. For more information, see Installing the node top panel on page 35. © 2010 Isilon Systems, Inc.
  • Page 21 Cooling fans 8. Return the old hardware to Isilon Technical Support. For more information, see General recommendations on page 5. © 2010 Isilon Systems, Inc.

  • Page 23: Chapter 7: Dimm Modules

    DIMM modules Isilon IQ nodes contain eight DIMM slots on the node motherboard. General ESD guidelines Always follow electrostatic discharge (ESD) prevention procedures when removing and replacing cards, memory, and other system components. You must use a wrist strap, attached to the node chassis, for grounding. Required hardware •...
  • Page 24 3 DIMM modules 2 PCIe riser card support bracket Figure 9. DIMM module location 10. Gently press the two DIMM socket arms on either side of the DIMM module to release the DIMM module from the socket. © 2010 Isilon Systems, Inc.
  • Page 25 If the node returns the correct value for the amount of RAM installed to the node (about 4,250,000,000 bytes for a 4 GB node), the DIMM is functioning correctly. 18. Return the old hardware to Isilon Technical Support. General recommendations For more information, see on page 5. © 2010 Isilon Systems, Inc.

  • Page 27: Chapter 8: Expansion Cards

    Expansion cards Isilon IQ node expansion cards use a PCI Express (PCIe) bus for communication between the expansion cards and the node motherboard. General ESD guidelines Always follow electrostatic discharge (ESD) prevention procedures when removing and replacing cards, memory, and other system components.
  • Page 28 1 I/O panel captive screw Figure 12. Isilon IQ S-Series rear panel 6. Press the release lever on the triangular support bracket, and slide the bracket forward to allow the riser card assembly to be removed. © 2010 Isilon Systems, Inc.

  • Page 29: Installing The Riser Card Assembly

    Installing the riser card assembly connects the SAS drive controller card and the IB/NVRAM card to the node motherboard. 1. Insert the riser card assembly into the PCI Express (PCIe) slot on the node motherboard, ensuring that the riser card is fully seated in the motherboard connector. © 2010 Isilon Systems, Inc.
  • Page 30 1 I/O panel captive screw Figure 15. Isilon IQ S-Series rear panel 3. Slide and lock the triangular support bracket into position to support the front edge of the SAS drive controller card. © 2010 Isilon Systems, Inc.

  • Page 31: Replacing The Ib/Nvram Card

    6. Secure the IB/NVRAM card to the rear I/O panel using the two small screws that you removed in a previous step. 7. Install the riser card assembly. 8. Return the old hardware to Isilon Technical Support. For more information, see General recommendations on page 5. © 2010 Isilon Systems, Inc.

  • Page 32: Replacing The Sas Drive Controller Card

    6. Reconnect the drive cables to the corresponding ports on the SAS drive controller card. 7. Install the PCIe riser card assembly. 8. Return the old hardware to Isilon Technical Support. For more information, see General recommendations on page 5. © 2010 Isilon Systems, Inc.

  • Page 33: Replacing The Network Interface Card

    3 Small riser card 2 PCIe riser card support bracket 4 Network interface card Note: The NIC you are replacing may look different than the one shown in the figure above. Figure 18. Removing the network interface card © 2010 Isilon Systems, Inc.
  • Page 34 Note: If a node fails to start properly or the node displays errors relating to the journal, contact Isilon Technical Support. 15. Return the old hardware to Isilon Technical Support. For more information, see General recommendations on page 5. © 2010 Isilon Systems, Inc.

  • Page 35: Chapter 9: Node Chassis

    Node chassis The node chassis contains all of the components that make up an Isilon node. General ESD guidelines Always follow electrostatic discharge (ESD) prevention procedures when removing and replacing cards, memory, and other system components. You must use a wrist strap, attached to the node chassis, for grounding. Required hardware •...

  • Page 37: Chapter 10: Sata Cables

    SATA cables Isilon IQ nodes use serial ATA (SATA) cables to communicate with the SATA hard drives in the node. If a cable shows evidence of failure, replace the cable. General ESD Guidelines Always follow electrostatic discharge (ESD) prevention procedures when removing and replacing cards, memory, and other system components.
  • Page 38 8. Connect both power cables to the node power supplies and verify that the node starts properly and displays the login prompt. Note: If a node fails to start properly or the node displays errors relating to the journal, contact Isilon Technical Support. © 2010 Isilon Systems, Inc.
  • Page 39 Air baffle The air baffle optimizes air flow through the node and promotes node cooling in 2U Isilon IQ nodes. The air baffle optimizes air flow through the node and promotes node cooling in 2U Isilon IQ nodes. Before servicing any node components attached to the motherboard, you must remove the air baffle.
  • Page 40 3 Rear I/O panel captive screw 6 Air baffle Figure 21. PCI riser card assembly 5. Remove the white air baffle. Installing the air baffle 1. Lower the air baffle into an open node chassis. © 2010 Isilon Systems, Inc.
  • Page 41 7. Connect both power cables to the node power supplies and verify that the node starts properly and displays the login prompt. Note: If a node fails to start properly or the node displays errors relating to the journal, contact Isilon Technical Support. © 2010 Isilon Systems, Inc.
  • Page 43 Index cluster maintenance overview 5 returning parts 5 returning parts 5 safety 5 safety precautions 5 support, technical 6 Isilon Technical Support 6 Technical Support, Isilon 6 parts, returning 5...

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