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Summary of Contents for Bay Alarm Medical In-Home System
- Page 1 Bay Alarm Medical Troubleshooting Your In-Home System...
- Page 2 TROUBLESHOOTING THE IN-HOME Which System Do You Have? Problems can occur with a Base Unit especially when an event has occurred such as a power outage. To help troubleshoot your system, please follow the appropriate troubleshooting directions for your unit. The Landline and 4G Cellular Base Unit can be differentiated by comparing the buttons on the rear of the Base Unit as seen below.
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Page 3: Soft Reset
IN-HOME SYSTEM Troubleshooting the Landline Base Unit To troubleshoot your Landline Base Unit, please try doing a Soft Reset first. If the problem continues, please try a Hard Reset. If you need further help or the problem persists, please call us at 1-877-522-9633. - Page 4 STATUS ANNOUNCEMENTS - LANDLINE When troubleshooting, the Base Unit may announce its status. Below are the description of those statuses, meaning, and the actions you should take. Announcement What It Means What You Should Do “System ready.” The system is fully You are ready to use your Personal Help functioning and is ready to Buttons when needed.
- Page 5 LED STATUS LIGHT - LANDLINE When troubleshooting, the Base Unit has an LED light that indicates its status. The light may display the following signals: LED Light What It Means What You Should Do Steady Green The Base Unit is properly No action needed.
- Page 6 IN-HOME SYSTEM Troubleshooting the 4G Cellular Base Unit To troubleshoot your 4G Cellular Base Unit, please try doing a Soft Reset first. If the problem continues, please try a Hard Reset and then Turning Off and On the Base Unit. If the problem continues or you need further help, please call us at 1-877-522-9633.
- Page 7 “No cell service.” The Base Unit is not The Base Unit needs service. Please detecting the cellular contact Bay Alarm Medical at network. 1-877-522-9633. “No data The Base Unit is not The Base Unit needs service. Please connection.”...
- Page 8 LED STATUS LIGHT - 4G CELLULAR When troubleshooting, the Base Unit has an LED light that indicates its status. The light may display the following signals: LED Light What It Means What You Should Do Steady Green The unit is properly No action needed.
- Page 9 LED STATUS LIGHT - 4G CELLULAR (continued) When troubleshooting, the Base Unit has an LED light that indicates its status. The light may display the following signals: LED Light What It Means What You Should Do Fast Orange Flash The first stage of the Wait for Base Unit to finish power-up sequence.
- Page 10 IN-HOME SYSTEMS Troubleshooting Discontinued Units To troubleshoot your discontinued Base Units, please try turnning off and on the unit using the directions specific to your model. If the problem continues or you need further help, please call us at 1-877-522-9633. 3G CELLULAR 1) On the rear of the unit, press the white T/L button 3 times 2) Hold the red Help Button until the status light on it turns off...
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