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Troubleshooting and tips
Take note of the safety notes in the "Safety" manual, when you connect or disconnect
!
cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
►
Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
►
Switch the notebook off.
►
Please contact the hotline/help desk.
The telephone numbers are contained in the supplied help desk list. Please have the following
information ready when you call:
–
The model name and serial number of the notebook. The serial number is located on a
sticker on the underside of the notebook.
–
Notes of any messages that appear on the screen and information on acoustic signals.
–
Any changes you have made to the hardware or software after receiving the notebook.
–
Any changes you have made to the BIOS Setup settings after receiving the notebook.
–
Your system configuration and all peripheral devices connected to your system.
–
Your sales contract.
Restoring the hard disk contents under Windows (Recovery)
All hard disk contents are deleted during hard disk restoration. Operating system, drivers and
software utilities must be reinstalled. It is therefore recommended to save important data to a
backup medium before restoring the hard disk contents.
With the "Windows Recovery CD" you can restore the operating system on your notebook.
With the "Drivers & Utilities" CD you can restore some of the programmes from the original software
and your notebook's original operating system onto your hard disk.
►
Switch the notebook off.
►
Insert the "Windows Recovery CD" into the optical drive.
►
Restart the notebook.
►
Follow the instructions on the screen.
A high level of computer expertise is required in order to partition the hard disk manually.
i
You must then reinstall all the drivers. Use the "Drivers & Utilities" CD provided.
A26391-K149-Z100-1-7619, Edition 2
AMILO Pro
15
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