Dell Inspiron 5505 Service Manual
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Dell Inspiron 5505 Service Manual

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Inspiron 5505
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F004
June 2020
Rev. A00

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Summary of Contents for Dell Inspiron 5505

  • Page 1 Inspiron 5505 Service Manual Regulatory Model: P102F Regulatory Type: P102F004 June 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions.................................6 Electrostatic discharge—ESD protection.......................... 7 ESD field service kit ................................7 Transporting sensitive components............................ 8 After working inside your computer............................ 8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................
  • Page 4 Heat sink....................................38 Removing the heat sink..............................38 Installing the heat sink..............................39 Display assembly..................................40 Removing the display assembly........................... 40 Installing the display assembly............................42 Power-adapter port................................43 Removing the power-adapter port..........................43 Installing the power-adapter port..........................44 Speakers....................................45 Removing the speakers..............................45 Installing the speakers..............................46 Power button with optional fingerprint reader........................
  • Page 5 System diagnostic lights..............................76 Flashing BIOS (USB key)..............................77 Recovering the operating system............................77 Flea power release................................77 Flashing the BIOS................................77 Backup media and recovery options..........................78 WiFi power cycle..................................78 Flea power release................................78 Chapter 6: Getting help and contacting Dell..................79 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Inspiron 15 5505

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Right hinge Palm-rest and keyboard M2.5x5 assembly Power-adapter port Palm-rest and keyboard M2x3 assembly Power button with Palm-rest and keyboard M1.6x2 optional fingerprint reader assembly Touchpad bracket Palm-rest and keyboard M2x2 assembly...
  • Page 11 1. base cover 2. battery 3. power-adapter port 4. heat sink 5. memory module 6. solid-state drive bracket 7. M.2 2230 solid-state drive 8. speakers 9. system board 10. touchpad 11. palm-rest and keyboard assembly 12. display assembly 13. power button with optional fingerprint reader 14.

  • Page 12: Base Cover

    Base cover Removing the base cover Prerequisites Follow the procedure in Before working inside your computer. About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 13 Steps 1. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components...

  • Page 14: Installing The Base Cover

    3. Using a plastic scribe, pry the base cover starting from the recess at the display hinge and work your way around the sides to remove the base cover. 4. Lift the base cover off the palm-rest and keyboard assembly. 5.
  • Page 15 Removing and installing components...
  • Page 16 Steps 1. Adhere the tape and connect the battery cable to the system board, if applicable. 2. Place the base cover over the palm-rest and keyboard assembly. Removing and installing components...

  • Page 17: Battery

    3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 4. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 5.

  • Page 18: Installing The 3-Cell Battery

    Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the 3-cell battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 19: Installing The 4-Cell Battery

    About this task The figure indicates the location of the 4-cell battery and provides a visual representation of the removal procedure. Steps 1. Peel off the tape and disconnect the battery cable, if applicable. 2. Remove the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 3.

  • Page 20: Memory Modules

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Install the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 4.

  • Page 21: Installing The Memory Modules

    Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory modules installed in your computer.
  • Page 22 Steps 1. Lift the mylar and align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 23: Solid-State Drive-M.2 Slot One

    Solid-state drive—M.2 slot one Removing the M.2 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid- state drive in M.2 slot one.

  • Page 24: Removing The M.2 2280 Solid-State Drive From M.2 Slot One

    NOTE: Before installing your 2230 or 2280 solid-state drive, ensure that the mounting bracket is in the correct location. For more information, see installing the solid-state drive mounting bracket. The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation of the installation procedure.

  • Page 25: Installing The M.2 2280 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the 2280 solid-state drive off M.2 slot one on the system board. Installing the M.2 2280 solid-state drive in M.2 slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 26: Installing The Solid-State Drive Mounting Bracket On M.2 Slot One

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on M.2 slot one on the system board. 2. Slide the 2280 solid-state drive into M.2 slot one on the system board. 3. Replace the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1.

  • Page 27: Solid-State Drive-M.2 Slot Two

    Steps 1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard assembly. 2. Rotate the solid-state drive mounting bracket. 3. Slide the solid-state mounting bracket into the mounting slot on the palm-rest and keyboard assembly. 4.

  • Page 28: Installing The M.2 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive off the SSD2 slot on the system board. Installing the M.2 2230 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 29: Removing The M.2 2280 Solid-State Drive From M.2 Slot Two

    Steps 1. Slide the solid-state drive mounting bracket into the slot on the palm-rest and keyboard assembly, if it is not installed. 2. Align the notches on the solid-state drive with the tabs in the M.2 slot two on the system board. 3.

  • Page 30: Installing The M.2 2280 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive. Installing the M.2 2280 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 31: Installing The Solid-State Drive Mounting Bracket On M.2 Slot Two

    Steps 1. Align the notches on the solid-state drive with the tabs in the M.2 slot two on the system board. 2. Slide the solid-state drive into the M.2 slot two on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. Next steps 1.

  • Page 32: Wireless Card

    Steps 1. Remove the screw (M1.6x2.5) that secures the solid-state drive mounting bracket to the 2230/2280 bracket slot on the palm-rest and keyboard assembly. 2. Lift the solid-state drive mounting bracket from the 2230/2280 bracket slot on the palm-rest and keyboard assembly. 3.

  • Page 33: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card. 2. Remove the bracket that secures the wireless card to the system board. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 34: Fan

    Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 3. Place the wireless-card bracket on the wireless card. 4. Align the screw hole on the wireless-card bracket with the screw hole on the system board. 5.

  • Page 35: Installing The Fan

    Steps 1. Peel and lift the mylar covering the fan cable. 2. Peel the tape, lift the latch, and then disconnect the I/O-board cable from the system board. 3. Remove the I/O-board cable from the routing guides on the fan. 4.
  • Page 36 Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 37: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery.

  • Page 38: Heat Sink

    Steps 1. Adhere the coin-cell battery to the coin-cell battery slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 39: Installing The Heat Sink

    Steps 1. In reverse order (following the numeral markings on the heat sink, from 4 to 1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift and remove the heat sink off the palm-rest and keyboard assembly. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 40: Display Assembly

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (following the numeral markings on the heat sink, from 1 to 4), tighten the four captive screws that secure the heat sink to the system board.
  • Page 41 Steps 1. Peel off the tape that secures the display cable to the system board. 2. Open the latch, and disconnect the display cable from the system board. 3. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board. 4.

  • Page 42: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the display assembly and provides a visual representation of the installation procedure. Steps 1.

  • Page 43: Power-Adapter Port

    NOTE: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.

  • Page 44: Installing The Power-Adapter Port

    Steps 1. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board. 2. Lift the right display-hinge plate to uncover the power-adapter port cable. 3. Peel off the tape that secures the power-adapter port cable to the system board. 4.

  • Page 45: Speakers

    Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. 3. Route the power-adapter port cable along the routing guide on the system board. 4.

  • Page 46: Installing The Speakers

    3. Remove the 3-cell battery 4-cell battery. About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the system board. 2. Note the routing of the speaker cables. 3.
  • Page 47 About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when the speakers were removed, push the grommets back in place before replacing the speakers.

  • Page 48: Power Button With Optional Fingerprint Reader

    Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the display assembly. 4. Remove the board. About this task The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the removal procedure.

  • Page 49: Touchpad

    About this task The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the power-button with optional fingerprint reader to the screw holes on the palm-rest and keyboard assembly.

  • Page 50: Installing The Touchpad

    Steps 1. Peel the tapes that secure the speaker cable to the touchpad bracket. 2. Remove the speaker cable from the routing guide. 3. Remove the three screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 4.
  • Page 51 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 52: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the coin-cell battery. 4. Remove the display assembly. About this task The figure indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1.

  • Page 53: System Board

    Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the I/O board to the palm-rest and keyboard assembly. 4.
  • Page 54 About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure. Removing and installing components...

  • Page 55: Installing The System Board

    Steps 1. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board. 2. Pry open the right display hinge. 3. Peel the black tape that secures the I/O-board cable to fan. 4.
  • Page 56 Removing and installing components...
  • Page 57 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Lower the left display-hinge plate and replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display-hinge plate to the system board.

  • Page 58: Palm-Rest And Keyboard Assembly

    2. Install the memory modules. 3. Install the heat sink. 4. Install the wireless card. 5. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot two. 6. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot one.

  • Page 59: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 60 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the board. 3. Install the touchpad. 4. Install the power button with optional fingerprint reader. 5. Install the speakers. 6. Install the power-adapter port.

  • Page 61: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 62: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 63: System Setup Options

    NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 64 Table 5. System setup options—Advanced menu (continued) Advanced Default: Enabled Integrated NIC Enables or disables the on-board LAN controller. Default: Enabled USB Emulation Enables or disables the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices.
  • Page 65 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 66 Enables or disables BIOS updates through UEFI capsule update packages. Default: Enabled WINDOWS SMM SECURITY MITIGATIONS TABLE (WSMT) Enables or disables configuration of platform features on Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Table 7. System setup options—Boot menu...

  • Page 67: Updating The Bios In Windows

    If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to www.dell.com/support. • Enter the Service Tag or Express Service Code and click Submit. •...

  • Page 68: Flashing The Bios From The F12 One-Time Boot Menu

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 69 Steps 1. From a power off state, insert the USB key where you copied the flash into a USB port of the system . 2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow keys then press Enter.
  • Page 70 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 71: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 9. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 72: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 73: Chapter 5: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 74: System Board Built-In Self-Test (M-Bist)

    System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a failure with the system board. 3.

  • Page 75: Display Panel Built-In Self-Test (Lcd-Bist)

    Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor.

  • Page 76: System Diagnostic Lights

    Table 11. BIST outcome LCD-BIST The LCD that flashes White, Red, Green, and Blue shows that the display is working fine and there is no fault with the LCD panel. System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white —...

  • Page 77: Flashing Bios (Usb Key)

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 78: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 79: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 13. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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