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4. Troubleshooting
•
Android 6.0.1 or above device not connecting to the users Netool. Shows "Off
Line" on main information screen.
Fix:
After connecting to the Netool Wi-Fi network, a notification appears on the phone,
indicating the Wi-Fi connection does not have an internet connection. Tap on the notification,
which opens a dialog asking whether you would like to stay connected to the network or not.
Select to stay connected, then re-open the Netool.io App and you should now be able to
connect to your Netool.
•
Switch information not populating
Fix: LLDP or CDP must be enabled within your switch. Some switches do not have LLDP
enabled by default and you will have to turn it on. Please see your switch's product manual
to see how to enable LLDP.
Netool.io | Model NE1 | Firmware Build 41 | App version 1.0.4| User Manual | © 2017 Netool LLC
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