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TROUBLE SHOOTING
PROBLEM
CAUSE
The device will not turn on
The battery is low and
needs to be charged
The device won't charge
The USB cable isn't
/ the display screen
connected properly
doesn't show the battery
indication
The charger or power
source may be damaged
The device automatically
The battery needs to be
shuts down after being
recharged
powered on
Note: If the problem is still not resolved, contact Sharper Image Customer
Service for assistance.
SPECIFICATIONS
Name: 3D Shiatsu Neck and Shoulder Massager
Model number: 207232
Charging power supply: DC 5V/ 1A (micro USB)
Rated power: 7W
Lithium battery: DC 3.7V/2000mAh
Charging time: approximately 4 hours
Timer: 5 / 10 / 15 minutes
Package box size: 10 x 5.1 x 5.5 inches
Weight: approximately 1.5 lbs.
NORMAL WORKING CONDITIONS:
Ambient temperature: 41-104° F
Relative humidity: <80%
Atmospheric pressure: 86kPa-106kPa
SOLUTION
If the internal
rechargeable battery is
low, charge it using the
USB cable
Check and make sure
the plugs on each end
of the USB cable are not
damaged
Check and make sure
the output of the
charging power source is
functioning properly
Fully charge the device
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WARRANTY/CUSTOMER SERVICE
Sharper Image branded items purchased from SharperImage.com include a
1-year limited replacement warranty. If you have any questions not covered
in this guide, please call our Customer Service department at 1 (877) 210-
3449. Customer Service agents are available Monday through Friday, 9:00
a.m. to 6:00 p.m. ET.
The SHARPER IMAGE® name and logo are registered trademarks.
©Sharper Image. All Rights Reserved.
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