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Summary of Contents for Medical Guardian Home Guardian
- Page 1 Home Guardian User Manual & Quick Activation Guide OCT 10 TUES 2:14 PM STEP 2: STEP 3: STEP 1: TEST Set up and install Call us to Complete and your device. activate: mail back the 1-800-553-2212 enclosed Service Agreement.
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Page 2: What's In The Box
If you have any questions during the activation process, please call our Customer Care Team at 1-800-553-2212. Our office hours are Monday through Friday, from 9:00AM to 9:00PM EST, and on Saturday and Sunday, from 9:00AM to 5:00PM EST. What’s in the Box Your Home Guardian Base Package Includes: OCT 10 TUES 2:14 PM TEST... - Page 3 MGDOC-10034-R003 Medical Guardian will store the information contained on this Service Agreement to aid in the event of an emergency. Please ensure that it is accurate, complete and returned promptly. CUSTOMER AGREES TO THE TERMS AND CONDITIONS OF THIS SERVICE AGREEMENT INCLUDING THOSE ON THE REVERSE SIDE.
- Page 4 STEP 2: Set up and install your device. (2a) Choose a location (2b) Plug in and turn on the for the base station. base station. We recommend placing the base PLEASE NOTE: DO NOT PLUG THE BASE STATION station near a window in a central POWER CORD INTO AN ELECTRICAL OUTLET location of the home to receive THAT IS CONTROLLED BY A LIGHT SWITCH TO...
- Page 5 STEP 3: Call us to activate. CALL US TO ACTIVATE 1-800-553-2212 One of our friendly Customer Care Specialists will help you: Verify account information. Explain best practices and product features. • • Test your device. Answer any questions you may have. • • Home Guardian...
- Page 6 About Our MyGuardian Portal As a member of the Medical Guardian family, you have access to MyGuardian, a portal specifically designed with your needs in mind. In addition to providing information on your device and educational e-books, this portal also allows you to update your billing information.
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Page 7: Tips And Best Practices
Emergency button on lower the risk of false alarms, the base station. adjust the lanyard so that Tell our emergency the neck pendant rests on operators that you are your breastbone. testing your system. OCT 10 TUES 2:14 PM TEST Home Guardian... - Page 8 Home Guardian Features Base Station Wearable Button OCT 10 TUES 2:14 PM TEST...
- Page 9 You can clearly hear and speak with an emergency operator using this speaker system. Wearable Button Neck Pendant or Wristband These water-resistant, wearable buttons can trigger an emergency call up to 600 feet away from the base station. Home Guardian...
- Page 10 Home Guardian Base Station Announcements Announcement What It Means What To Do “System ready.” The base station is connected If this is the first time using your to a power supply, and its LED device, call our Customer Care screen is displaying the date, time, Team to activate it.
- Page 11 No. If you accidentally press the Emergency button or your wearable button, simply let the alarm go • through to our monitoring center. Once you’re connected to an operator, tell them that it was a false alarm, and no dispatch will be made. Home Guardian...
- Page 12 How long does the base station’s backup battery last? The Home Guardian has a 30-hour backup battery so you will always be able to receive help in an • emergency, even during a power outage. How can I change the base station’s volume? To adjust the volume to a desired setting, simply press the plus (+) sign to increase the volume or the •...
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Page 13: Technical Information
MobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. Home Guardian... -
Page 14: Fcc Statement
FCC Statement Product Base Pendant Watch FCC ID PXTWBS-01 VDQIGP-01 VDQIGP-02 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. -
Page 15: Rf Exposure Information
Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. In any circumstance the device is not placed in the specific supplied holster, ensure to maintain 2cm separation to your body in usage for RF exposure compliance. Home Guardian... - Page 16 Call our Customer Care Specialists at 1-800-313-1191 HOURS AVAILABLE: Mon - Fri, 9am - 9pm EST Sat - Sun, 9am - 5pm EST 1818 Market Street, Suite 1200 Philadelphia, PA 19103 www.MedicalGuardian.com MGDOC-10225 ©2017 Medical Guardian, LLC. All rights reserved.
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