PCI 56K Quick Start And Reference Manual
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PCI 56K Quick Start And Reference Manual

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REFERENCE GUIDE
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FAXMODEMS

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  • Page 1 QUICK START REFERENCE GUIDE FAXMODEMS...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environ- ments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a par-...

  • Page 3: Table Of Contents

    ............25 ENERAL ROUBLESHOOTING .............. 28 ROUBLESHOOTING ............28 OICE ROUBLESHOOTING ............29 LINE ROUBLESHOOTING APPENDIX A: FOR 56K USERS..........35 ..............35 EMORY PGRADES ........35 THER MPORTANT HINGS TO EMEMBER APPENDIX B: REGULATORY INFORMATION ..... 37 FCC P 15 E ...........

  • Page 4: Getting Started

    Getting Started The 56K PCI modem you’ve purchased is a full featured controller-based faxmodem. One benefit of a controller- based modem is that it has its own processor, which im- poses little or no load on a computer’s CPU. In addition to...

  • Page 5: Chapter 1: Installing Your Faxmodem

    You must first install your new faxmodem, then run the InstallShield program. To begin installing your new PCI faxmodem with Windows NT 4.0, go to page 8, Installing the Faxmodem Card. Chapter 1: Installing Your Faxmodem...

  • Page 6: Installing The Drivers

    Installing the Drivers For Windows 95, 98, and 2000: Put the faxmodem aside. Your computer should be turned on. Close any ap- plications you have running. Then follow these steps. Insert the CD-ROM disc that came with your fax- modem into your CD-ROM drive. The CD-ROM disc should auto-run after a few seconds and display an installation screen.
  • Page 7 When the installation screen appears, click the Install Drivers button. A Welcome dialog box will appear; click Next. When the Zoom V.90 PCI Fax- modem dialog box appears, click Next. The Zoom NT4 PCI modem setup dialog box will appear. Click Run and record the modem configu- ration settings as shown in the example below: COM Port Number—3...

  • Page 8: Installing The Faxmodem Card

    Installing the Faxmodem Card Note To Users of Computers Running Windows 95/98/2000: If you have not already run the modem in- stallation program on the CD-ROM disc, please do so now, before you install the faxmodem card. See Installing the Drivers on page 6. If your computer does not already have a mo- dem installed, go to Step 3.
  • Page 9 PCI slot. The PCI slot is shorter than a 16-bit ISA slot and usually a different color (ISA slots are typically black or brown; PCI slots are usually white or gray).
  • Page 10 If you are replacing an older modem, now is a good time to remove it. (It may be in a non-PCI slot, which you cannot use for your new faxmodem.) Look for an add-in board with one or more phone jacks on it.
  • Page 11 Now remove your new faxmodem from its antistatic bag and insert it firmly into an available PCI slot. See the following illustration: PCI slot 16-bit Typical cover ISA slots plate Be sure that the bracket is lined up properly, then screw the bracket into the computer using the screw you removed with the cover plate.

  • Page 12: Completing The Installation

    Plug in your computer and turn it on. Windows 95, 98, or 2000: As the Windows oper- ating system starts up, it will detect your new fax- modem. Because the installation program has al- ready provided your computer with the required files, you will see Windows report on its progress, but it will not require any action on your part.
  • Page 13 last operation also tests your modem by querying it with AT commands. A list of responses means the faxmodem is properly connected. Open Start | Settings | Control Panel. Double- click on Phone and Modem Options. Fill in the Location Information screen if it appears. On the Phone and Modem Options screen, click on the Modems tab, then select the newly installed modem.

  • Page 14: Chapter 2: Installing And Using Communicate! Lite

    Chapter 2: Installing and Using Communicate! LITE The CD-ROM disc that came with your faxmodem in- cludes a copy of COMMUNICATE! . Developed by 01 LITE Communique Laboratory, Inc., COMMUNICATE! is an LITE integrated communications package comprising fax, voice, data, and contact management software. has an easy-to-use interface based COMMUNICATE! LITE...
  • Page 15 Click on the COMMUNICATE! button to begin. From the COMMUNICATE! main menu you will LITE be offered a choice of languages. Choose the lan- guage you want to install. When the User Information dialog box displays, enter your company name (if applicable), your name, telephone, and fax number.

  • Page 16: How To Use Communicate! Lite

    is now installed and ready to send COMMUNICATE! LITE and receive faxes or voice messages. How To Use Communicate! LITE The main interface of COMMUNICATE! resembles an LITE integrated telephone and answering machine, with a handset on the left, a keypad in the middle, and a re- corder on the right.
  • Page 17 the button will appear in the top display panel and at the mouse pointer. Select a feature and then launch that task by clicking the appropriate button on the COMMUNICATE! panel. LITE You can also launch various tasks in the program by clicking with the secondary mouse button (usually the right button) anywhere on the background of the display.

  • Page 18: Getting Help

    Getting Help If you need additional help using COMMUNICATE! LITE consult the software’s extensive online help program. The Help information covers basic instructions, such as sending faxes and scheduling messages from Windows applications, as well as complicated functions—importing and exporting data, for example. One especially helpful way to learn COMMUNICATE! LITE to display the Help file on screen simultaneously with...

  • Page 19: Chapter 3: Using Your Faxmodem With Other Software

    (Zoom v.90 PCI Faxmodem), select the most descriptive name such as V.90 Modem, 56K modem, Generic IS-101 modem, Hayes-compatible modem (with or without a specific speed), or generic Class 1 Modem.

  • Page 20: Initialization Strings

    the computer and the modem take place at this higher speed, independent of the modem-to-modem speed. The modem auto-negotiates the highest speed connection between itself and the other modem. • If there is a section of your software called “Terminal Settings,”...
  • Page 21 • If your software suggests an initialization string for this modem, you should use it. If this modem is not listed by your software and no initialization string is suggested, use the following: AT&F. • If your telephone service includes Call Waiting that you can temporarily suspend by pressing *70, include ATDT*70, (including the comma) in the dial string.

  • Page 22: Using Audio Features

    Using Audio Features In addition to data and faxing capabilities, your faxmo- dem supports a full-featured single or multiple mailbox voice mail system if you have a soundcard, microphone, and a speaker or earphones. Through your software you can also set up fax-back (sometimes called fax-on- demand), and locally and remotely record and play back messages.
  • Page 23 Your faxmodem may include a packet of online service and ISP offers, which provides you with the opportunity to try the Internet and a range of other services. Chapter 3: Using Your Faxmodem with Other Software...

  • Page 24: Chapter 4: Troubleshooting

    For help with this problem… page… For Windows 95, 98, and 2000, you loaded the drivers before installing your PCI Faxmodem, but your system doesn’t boot-up properly. Your modem seems to install under Windows 95, 98, 2000, or NT 4.0, but Windows cannot find it later.

  • Page 25: General Troubleshooting

    Win95B, Win98, and Win2000 Users: When PCI bus IRQ steering is enabled, Windows will direct PCI bus IRQs to devices such as your modem. However sometimes the IRQ that Windows assigns to your modem will conflict with the computer’s BIOS.
  • Page 26 Technical Support. Assigning an IRQ: Only computers with an updated BIOS will be able to assign an avail- able IRQ to the PCI slot on the motherboard. Check your computer’s documentation, or the motherboard itself, for the number of the PCI slot.
  • Page 27 that the COM port resources used by the mo- dem are not being used by any other device, such as a soundcard. Problem You type an AT command line in a terminal application and press Enter, but your mo- dem fails to execute the command line. Or there was no response after executing a command.

  • Page 28: Dial Troubleshooting

    Voice Troubleshooting Problem: Voice features do not work, or they work poorly. Solution: The PCI faxmodem is designed to work with voice software that is compatible with Win- dows TAPI (Telephony Application Program- ming Interface) or with software that uses IS- 101 commands (IS-101 commands are some- times called +V commands).

  • Page 29: On-Line Troubleshooting

    Unimodem V. If that is the case, you can reinstall the newer version of Unimo- dem V from the CD: Simply insert the CD- ROM disc and rerun the PCI installation from the installation interface. Finally, the modem drivers that were installed with your PCI faxmodem may have been up- dated, and the new drivers may work better.
  • Page 30 AT S38=0 Disable both 56K and autorate on V.34—33600 AT S37=19 V.34—33600 bps AT S37=11 V.32bis—14400 bps AT S37=9 V.32—9600 bps AT S37=6 2400 bps AT S37=2 1200 bps Note: Some software allows these commands to be added to the list of dial prefixes or the initializa- tion string.
  • Page 31 To force Type these commands and press Enter AT \N2 MNP 5/MNP 4 operation AT \N4 LAPM only AT \N2 %C0 MNP 4 only AT \N0 “Normal” operation (The faxmodem will communicate without any error correction or data compression, but will retain speed buffering and auto-speed negotiation.
  • Page 32 Init String Definition ATW2S7=150S109=2 OR Sets wait time for remote carrier, wait time can be 1-255 seconds AT&FS109=2 S38=0 Disables K56flex and sets Autor- ate on V.90 AT&FS7=150 &F Sets factory defaults AT&FS7\N3 Forces Protocol &C1 AT&F&C1&D2\N2\A2=1S7=100 DCD (Data Carrier Detect) fol- lows the remote carrier signal &D2 DTR (Data Terminal Ready)
  • Page 33 Problem: Your modem does not make a connection. Solution: If your modem places calls but never connects, make sure you are dialing the right number and that the remote modem is turned on. Problem: You receive bursts of errors occasionally, but otherwise data quality is good.
  • Page 34 (you need a Pentium® 133 or faster, or equivalent). Problem: Data appears garbled on the screen. Solution: Your communications software character set- up (start bit, data bits, stop bits, and parity bit) does not match that of the remote system. Check your settings against those used by the remote system and make sure they match.

  • Page 35: Appendix A: For 56K Users

    Appendix A: For 56K Users Your 56K faxmodem supports both the V.90 ITU (Inter- national Telecommunications Union) Standard, and K56flex, the most commonly used pre-standard 56K technology. This 56K faxmodem can detect the standard supported by a central site and automatically set itself for maximum performance.
  • Page 36 all use µ-law. Most of Europe and the rest of the world use A-law. A few countries such as Korea use both µ- law and A-law. Configuration is automatic with almost all central sites. In the unlikely event that you have to change the default setting, you can use the follow- ing commands: Set Default...

  • Page 37: Appendix B: Regulatory Information

    Appendix B: Regulatory Information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation.

  • Page 38: Industry Canada Cs03 Statement

    In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such dis- connection, but if advance notice isn’t practical, it may disconnect the service first and notify you as soon as possible afterwards.

  • Page 39: Canadian Emissions Statement

    The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing the equipment, users should ensure that it is permissi- ble to be connected to the facilities of the local telecommunications com- pany. The equipment must also be installed using an acceptable method of concern.
  • Page 40 Notes Quick Start and Reference Guide...

  • Page 41: Important Information

    Important Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below. Faxmodem Model _______________________ (located on the box) Serial Number...

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