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Q3: Connection is not stable.
A:
Make sure that the Bluetooth connection distance is
within 33 feet or 10 meters and there is no object
between the earbuds and your Bluetooth device, no
radio or WIFI interference nearby.
Q4: Power runs out fast.
A:
The earbuds playtime varies according to the
volume level and audio content. The following
conditions may cause fast power consumption:
● When charging the earbuds, make sure you close
the charging case lid to avoid unwanted power
consumption (If you don't close the charging case
lid, the earbuds will not be off).
● When the charging case is out of power, put the
earbuds back in the case and close the lid, the
earbuds will not turn off automatically.
Q5: My earbuds do not work.
1) Please check if the charging case is out of power.
A:
The earbuds will not turn on automatically taken
from the charging case which is out of power.
2) Please try to put the earbuds back into the
charging case, close the lid, wait for about 10
seconds, then open the lid to reboot them. If your
earbuds still can not work, please contact us.
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