Philips 55PUS6753/12 Troubleshooting Steps

Philips 55PUS6753/12 55-Inch 4K Ultra HD Smart TV Wi-fi
Troubleshooting Steps
Situation
One or more of the following situations can occur:
• the IP address starts with 169 or 0.0
• there are problems making a wireless connection
• the connection is unstable
Checklist
Ensure that:
• The software on the TV is up-to-date
"Wi-Fi ready" TVs
For Wi-Fi ready TVs, an additional Wi-Fi dongle is needed to connect to the internet. Find
more information on the TV's specifications in the leaflet or manual on the TV Support
web page .
Ensure that the correct Philips Wi-Fi dongle is used if the TV is Wi-Fi Ready: the PTA01 or the
PTA128.
Note: If no PTA Wi-Fi dongle is available, a streaming stick (examples: Amazon Fire TV stick
or Google Chromecast) can be used for wireless Smart TV functionality.
Answer
If the TV has difficulties establishing a wireless internet connection, try the following:
1. Reset the router
Reset the router following the steps from the router's manufacturer. Check the internet
connection after having reset the router.
Continue with the next steps if the internet connection issues maintain.
2. Check the router's password
• The WiFi password on the router can have some requirements:

WPA & WPA2 encryption (usual): the TV accepts all passwords

WEP encryption key: the TV only supports hexadecimal passwords (0-9, A-F).