Table of Contents
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Table of Contents
Summary of Contents for Tidel 4 Series
- Page 1 450-0432-001 Rev. I...
- Page 2 Tidel would like to thank you for purchasing this Series 4 product. To maintain proper working order, we recommend you read this manual completely and perform the preventive maintenance routines at the suggested intervals. The Manufacturer’s Warranty is limited to defects in workmanship and equipment hardware.
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Page 3: Table Of Contents
Contents Component Location Initial Start-up Printer Information Operations Performed From the Main Screen 9 Courier Operations Door (Vault), Opening and Operations Inserting Manual Drops Removing Manual Drops Removing Bill Acceptor Cassettes Removing Cash From Cassettes Bill Acceptor Cleaning/Jam Removal End Of Day/Shift Operations Adjusting Vault Contents Moving Vault Contents Printing Reports... -
Page 4: Component Location
Series 4 Controller 1) Bill Acceptors (MEI Bulk Note pictured) 2) Bill Acceptor Maintenance Door 3) Bill Acceptor Vault Door Lever 4) i-Key Socket 5) Printer Paper Loading Door Release Lever 6) On/Off Switch and Electrical Breaker 7) Display - Touchscreen 8) Courier Tray Insertion Slot 9) Paper Feed/Cut Button... - Page 5 Series 4 with Drop Vault Base Bill Acceptors (MEI Bulk Note pictured) Bill Acceptor Maintenance Door Latch Bill Acceptor Vault Door Lever i-Key Socket Printer Paper Loading Door Release Lever On/Off Switch and Electrical Breaker Display - Touchscreen Courier Tray Insertion Slot Paper Feed/Cut Buttons 10) Drop Vault Insertion Slot 11) Drop Vault Door Handle...
- Page 6 Series 4 with Mailbox Drop Base Bill Acceptors (MEI Bulk Note pictured) Bill Acceptor Maintenance Door Latch Bill Acceptor Vault Door Lever i-Key Socket Printer Paper Loading Door Release Lever On/Off Switch and Electrical Breaker Display - Touchscreen Courier Tray Insertion Slot Paper Feed/Cut Buttons 10) Mailbox Drop Vault Insertion Door 11) Mailbox Drop Vault Door Handle...
- Page 7 Series 4 with SideCar Series 4 with Narrow Side Vault Series 4 with Side Vault Series 4 with Wide Base Storage Vault and Small Drop Vault...
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Page 8: Initial Startup
If the incorrect customer is selected, “Repeat End User Configuration” can be performed from the Maintenance Menu. May require contacting the Tidel Service Help Desk for menu access NO - Will allow the user to navigate the menus without loading Customer settings WARNING: If “NO”... - Page 9 Initial Setup Date and Time Log In > More > Date/Time a) Enter the Date and Time (note date format). b) Select AM or PM (if applicable), then select “ENTER”. c) Select “GO BACK” until the Main Screen appears. Clerk and Manager Codes Log In >...
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Page 10: Printer Information
Built-In Printers 1) Press down on the Paper Door Release Button. 2) Place the paper into the tray so the paper comes off the top off the roll. 3) Pull out approximately 6” of paper and close the Paper Door against it. - Page 11 Main Screen Operations Series 4 Main Screen, version 4.60 Insert Bills Vault Drop Log-In Main Screen selections will vary depending on the programming setup and type of add-on modules equipped with the unit. Selecting a Main Screen option will prompt the User for code entry.
- Page 12 Main Screen Operations Insert Bills 1) After code entry, the Bill Acceptor will become active. Bills can be inserted into the Bill Acceptor. Note: Approximately 25 bills can be inserted into a Bulk Note Bill Acceptor in a single transaction. 2) The Bill Acceptor will become inactive 30 seconds after the last bill was inserted or when “Done”...
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Page 13: Courier Operations
Courier Log On Options To log in as a Courier - place the i-key in the reader socket momentarily - DO NOT select “Log In”. The following Menus may be available (dependent on privileges): Print Reports Reports can be printed from this menu. Notation A 1-16 character notation can be entered each time “YES”... -
Page 14: Door (Vault), Opening And Operations
Opening the Bill Acceptor Vault Series 4 Controller 1) Navigate to the “Open Vault” Menu and select Acceptor Vault. Log In > (enter code) > Open Vault > Acceptor Vault Note: If the user’s abilities do not allow vault opening, the Acceptor Vault selection will not be visible. - Page 15 Opening the Drop Vault Door Series 4 with Drop Vault Base 1) Navigate to the “Open Vault” Menu and select Drop Vault. Log In > (enter code) > Open Vault > Drop Vault 2) After the door opening delay time has expired, the top line of the Display will indicate “Vault Wait Complete”.
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Page 16: Inserting Manual Drops
Inserting Manual Drops Series 4 Controller Drops placed in the “Upper Insertion Slot” can only be retrieved by opening the Bill Acceptor Vault. Items placed in the Upper Insertion Slot can be collected by Armored Car Couriers Inserting Manual Drops Drop Vault Base The Upper Insertion Slot is typically used for Armored Car collection... -
Page 17: Removing Manual Drops
Removing the Drop Vault Contents If Drops are being removed from the Drop Vault Perform a “Move Vault Contents” to insure report accuracy 1) Navigate to the “Cash Control Menu” and select MOVE VAULT CONTENTS. Log In > (enter code) > Cash Control > Move Vault Contents 2) The user should select DROP from the “Move From”... - Page 18 Removing Drops from the Bill Acceptor Vault 1) Open the Bill Acceptor Vault Door to access items dropped in the “upper insertion slot” (Courier Tray). If the Acceptor Vault was opened by a Courier a) The Courier will perform the necessary steps to clear the contents of the Courier Tray.
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Page 19: Removing Bill Acceptor Cassettes
Removing Cassettes from the Bill Acceptor Vault 1) Open the Bill Acceptor Vault. 2) Pull the Cassette Guard down to access the Cassette (Bulk Note Feeding Bill Acceptors). 3) Pull the Cassette from the Bill Acceptor by the yellow handle. -
Page 20: Removing Cash From Cassettes
Removing Cash from the Cassettes Extended Capacity Cassettes Press the release button toward the bottom of the cassette and slide the door toward the rear to access the contents. Cash access Standard Capacity Cassettes Press the release button toward the center of the Cassette to open the access door. -
Page 21: Bill Acceptor Cleaning/Jam Removal
Lack of Preventive Maintenance/Cleaning Debris or foreign material lodged in the feed path Routine cleaning should be performed with Tidel cleaning cards at least once per month or more frequent intervals in locations where higher volumes of bills are being processed through the Acceptors 1) Log into the Bill Acceptor Cleaning Menu. - Page 22 Bill Acceptor Manual Cleaning NOTE: Manual cleaning should be performed every 30 days or when a “Cleaning Reminder” is displayed. A “cleaning reminder” is displayed when manual cleaning is required. The cleaning reminder will continue to appear at regular intervals until a “Clear All Odometers”...
- Page 23 Bill Acceptor Removal Manual Cleaning and Jam Clearing 1) Open the Acceptor Maintenance Door. 2) If equipped with “Bulk Note Feed” Bill Acceptors, squeeze the yellow and black “grip points” together to remove the Bill Tray from the Acceptors. 3) Press the release mechanism to remove the Bill Acceptor. Single Note Feeder Bulk Note Feeder release...
- Page 24 Bill Acceptor Manual Cleaning Clean the “Cassette Present” sensors with a damp cotton swab Sensor Lenses on bottom of Acceptor Head Maintenance door open BIll Acceptor Heads removed Sensor Lenses on top of Cassettes...
- Page 25 Bill Acceptors Manual Cleaning and Jam Removal Slide the yellow cover forward to open the “Clamshell” Clean plastic surfaces, Sensor Lenses and Rollers with a damp cloth (Do not use chemicals) Roller Assembly removal allows cleaning/jam clearing Press the Roller Assembly release button while pulling the Roller Assembly tab outward Clean plastic surfaces,...
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Page 26: End Of Day/Shift Operations
End Of Day/Shift When an End of Day is performed, all transaction information (from the previous End Of Day to the current End Of Day), will be stored in a file, which can be re- printed. Each time an End of Shift is performed, time (shift) periods will be divided on the End Of Day report and all activity performed on those shifts will be listed. -
Page 27: Adjusting Vault Contents
Adjusting Vault Contents Used when actual vault contents don’t match the reports. 1) Navigate to the “Adjust Vault Contents” Menu. Log In > Cash Control > Adjust Vault Contents 2) The user selects the category requiring modification: Drop - (Vault Drop amounts) a) Select the drop to be adjusted. -
Page 28: Moving Vault Contents
Moving Vault Contents Performed when funds are moved INTO or OUT OF the unit 1) Navigate to the “Move Vault Contents” Menu. Log In > Cash Control > Move Vault Contents 2) Select a category to move the amounts FROM: Outside - Funds from an outside source are being put into the unit. -
Page 29: Printing Reports
Printing Reports 1) Navigate to the “Reports” Menu. Log In > Reports 2) From the Reports Menu, select the desired report from the available choices. Note: Report selections may vary based on the report type settings in the Reports Policy Menu. Reports Commonly Associated with Daily Auditing Current Content Lists the existing amounts in the following categories:... -
Page 30: Adding A Clerk
Adding A Clerk 1) Navigate to the “Clerk Accounts” menu. Log In > Accounts/Clerk Accounts > Add 2) Enter the Clerk’s PIN (4-9 numbers). 3) Verify the Clerk’s PIN by re-entering the number. 4) Enter the Clerk’s Name (2-8 characters) and press “Done”. 5) Edit the Clerk’s privileges: Open Acceptor Door (Y/N) -
Page 31: Screen Protector Replacement
Screen Protector Replacement 1) Turn the ON/OFF Switch OFF. 2) Locate the removal slots on both side of the Control Panel Bezel. 3) Spread the sides of the Bezel away from the Control Panel (do not pry), and remove the Bezel 4) Peel the existing Screen Protector away from the Control Panel frame. -
Page 32: Troubleshooting
Troubleshooting Most problems can be resolved by turning the power switch OFF for 30 seconds BILL ACCEPTORS: Bills jam/Rejects bills/Will Not Throat Bills 1) Remove and reinstall cassette. 2) Inspect the cassette for signs of damage or abuse. 3) Inspect the quality of bills being rejected\jamming. 4) Open the “clamshell”... - Page 33 Troubleshooting PRINTER: Printer wont print/No selections appear in the Reports Menu: 1) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON. 2) Insure paper is loaded correctly in the Printer. 3) Insure the Printer paper loading door is closed properly. Paper cutter should be cleaned occasionally using compressed air TOUCHSCREEN:...
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Page 34: License Agreement
License Agreement You have acquired a device (Series 4) that includes software licensed by Tidel Engi- neering from Microsoft Licensing Inc. or its affiliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials, and “online” or electronic documentation (“Windows CE”), are protected by international intellectual... -
Page 36: Warranty Policy
2025 W. Belt Line Rd, #114 Carrollton TX 75006 1-800-678-7577 (phone) 972-484-1014 (fax) techserv@tidel.com...
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Do you have a question about the 4 Series and is the answer not in the manual?
Questions and answers
How do you get roller assembly all the way back on the clam shell
The document does not provide specific instructions for installing the roller assembly on the Tidel 4 Series clamshell. It only mentions removing the roller assembly for cleaning. Therefore, the installation procedure cannot be determined from the given information.
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My clerks can only get pennies, nickels, dimes, quarters, ones, and fives. They do not have access to get tens and 20s? How can I add it to the clerks?