Summary of Contents for Best WI-Q MERCURY
- Page 1 WI-Q™ MERCURY S E T U P A N D U S E R G U I D E Wireless Intelligence That Stands Alone...
- Page 2 W I R E L E S S I N T E L L I G E N C E T H A T S T A N D S A L O N E...
-
Page 3: Credits | Copyright
CREDITS | COPYRIGHT CREDITS | COPYRIGHT The Mercury LP4502, Wi-Q Technology and BEST are trademarks of dormakaba USA Inc. Copyright ©2020 dormakaba USA Inc. All rights reserved. Written and designed at dormakaba USA Inc. Information in this document is subject to change without notice... -
Page 4: Fcc | Ic Certification
FCC | IC CERTIFICATION FCC/IC CERTIFICATION • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician CAUTION: Please keep the PG antenna 20cm away from for help. -
Page 5: Fcc | Ic Certification And Ul Evaluation
FCC | IC CERTIFICATION AND UL EVALUATION APPROVED ANTENNAS UL EVALUATION Approved antennas are listed below, and antennas not included in • Not evaluated by UL for use with Mercury Controller Board or this list are strictly prohibited for use with these devices. Wireless Door Controller. - Page 6 FCC | IC CERTIFICATION AND UL EVALUATION UL EVALUATION (CONTINUED) • This product is not intended for outside wiring as covered by Article 800 in the National Electrical Code, NFPA 70. • Category 5e cabling is the minimum performance category recommended.
-
Page 7: Acs Interoperability Notes
ACS INTEROPERABILITY NOTES ACS INTEROPERABILITY NOTES • Resets issued to the Mercury SCP or SIO (Wi-Q Gateway) • Card ID offsets require special consideration in the Access from the ACS will also cause the Wi-Q Gateway to reset. Control Software when the WQXM-PG is used with a Mer- •... -
Page 8: Dormakaba Technical Support
dormakaba TECHNICAL SUPPORT Address dormakaba USA Inc. 6161 East 75th Street Indianapolis, IN 46250 Web Page www.bestaccess.com Phone 1-800-392-5209 8 | Wi-Q™ Mercury Setup and User Guide... -
Page 9: Table Of Contents
TABLE OF CONTENTS TABLE OF CONTENTS Credits | Copyright ..................3 FCC | IC Certification .................. 4 FCC | IC Certification and UL Evaluation ............. 5 ACS Interoperability Notes ................. 7 dormakaba Technical Support ..............8 1 System Overview .................. 13 1.1 Mercury LP4502 and Wi-Q Components .......... - Page 10 TABLE OF CONTENTS 3.2.2.2 Plotting the Plan ............... 19 3.2.2.3 Device Identification ..............19 3.2.2.4 Interference ................20 3.2.2.5 Extended Range ............... 20 3.2.3 Position Gateways (Task 2) ............. 20 3.2.3.1 Antenna Types ................. 20 3.2.3.2 Power Supply ................21 3.2.3.3 Survey Mode ................
- Page 11 TABLE OF CONTENTS TABLE OF CONTENTS 3.2.5.3.1.2 Generate Logs ..............29 3.2.5.4 Gateway Menu ................. 30 3.2.5.4.1 Assigning an IP Address ............31 3.2.5.4.1.1 DHCP ................31 3.2.5.4.1.2 Static IP Assignment ............31 3.2.5.4.1.3 Portal Service Port ............32 3.2.5.4.1.4 Enabling SSL ..............32 3.2.5.4.1.5 Update Portal Firmware ...........
- Page 12 TABLE OF CONTENTS 3.2.5.5.4.2 Updating/Creating Users and Passwords ......39 3.2.5.5.4.3 Overwatch Configuration ..........40 3.2.6 Install Wireless Access Controllers (Task 5) ........41 3.2.6.1 Installation ................41 3.2.6.2 Wireless Access Control Wiring ........... 42 3.2.6.3 Resetting the WAC ..............42 3.2.7 Install Wireless Door Controllers (Task 6) ..........
-
Page 13: System Overview
1.1 Mercury LP4502 and Wi-Q Components This manual is the complete guide to the 1. ACS – Access Control Software integration of BEST Wi-Q Wireless Hard- ware with the Mercury Panel and the 2. Optional Mercury LP4502 ACS Interface Board The Mercury LP4502 Access Control Panel Interface Board can Access Control System. -
Page 14: Setup Checklist
SETUP CHECKLIST SETUP CHECKLIST The Mercury Access Panel and Wi-Q Hard- ware is set up in seven basic tasks. Com- NOTE: System setup does not proceed in a linear manner. It may be required to skip around in the process. pleting these tasks will assist in getting the system up and running as quickly and □... -
Page 15: Hardware Installation
HARDWARE INSTALLATION existing Wiegand/Prox, RQE, door strike, and door monitor switch con- The Mercury LP4502 Access Panel locates figurations (B). Configuration types are briefly described in the following paragraphs. Full installation instructions are provided in the following the Wi-Q Gateways on the local network sections. -
Page 16: Gateways
Door switch monitor, request to exit, and door lock controllers. Once all door hardware has been installed, it is time position sensors are included in the locks. BEST Wi-Q Technology to position Gateways using the Wi-Q Site Survey feature in the Controllers support a broad range of controller technologies: Gateway. -
Page 17: Installing System Hardware
Antenna Model Model Description □ A Site Survey completed via the WQXM-PG Gateway Reference □ A spectrum analysis tool to identify the best open channels WQXM-PG Gateway with whip antennas B89993 for the network WQXM-PG Gateway with ceiling mount WQD-ACMO □... -
Page 18: Develop A Site Plan (Task 1)
HARDWARE INSTALLATION 3.2.2 Develop a Site Plan (Task 1) Figure 3 Typical Site Configuration Before installing Gateways, it is a good idea to develop a general plan for the segment. This plan will provide guidance in decid- ing where to install the Gateways. It is important to consider the Parking Garage Building 2 following:... -
Page 19: Site Survey
This feature is useful when positioning the Gateway antennas for optimal communication with the controllers. Addition- ally, it helps the installer to identify the best channels to select for the Wi-Q Gateway and controllers. We recommend a Site Survey Comm./... -
Page 20: Interference
HARDWARE INSTALLATION When moving on to configure the Access Control Software, it is 3.2.2.5 Extended Range essential to have a list identifying each controller and Gateway It is likely that there will be locations in the segment separated by recognized by the system. We recommend creating a temporary distances greater than 100 feet. -
Page 21: Power Supply
HARDWARE INSTALLATION 3.2.3.3 Survey Mode Figure 5: Selecting the Antenna Type That Best Suits the Installation The WQXM-PG Gateway has a built in Survey Mode. This feature Exterior Interior is especially handy when performing a Site Survey for portal and... - Page 22 HARDWARE INSTALLATION 8. Noting the Gateway’s sign-on key, sign on the Wi-Q Con- the blue dashed line in the Signal Strength chart. If the Portal troller(s) with a keypad. RSSI value is below the limit, please reposition the Gateway or the •...
-
Page 23: Install Gateways (Task 3)
HARDWARE INSTALLATION interference maybe in the area. If this value is below 80%, the Figure 7: Installing a Gateway in a Protected Area reader will not receive all the configuration data. To verify the portal packet ratio, update the reader statistics to poll every 10 seconds instead of once a day while running the survey tool in the WQXM-PG. -
Page 24: Configure Gateways (Task 4)
HARDWARE INSTALLATION Gateway is booting. When it flashes green, it is ready to 3.2.5 Configure Gateways (Task 4) be configured. Please see the table below for a complete The Gateway can be configured to work as a standalone device for list of the various LED indications and what they mean. - Page 25 HARDWARE INSTALLATION Example ---> Mac address of new Gateway: 0014F500002E Figure 9 Wi-Fi Enable Button Wi-Fi SSID to use: WiQ-00002E Click on the network for the portal that is to be configured. NOTE: If the portal cannot be logged in to using the steps above try the following troubleshooting steps: 1.
-
Page 26: Configure The Wqxm
HARDWARE INSTALLATION 6. A purple light will flash confirming the deep reset. after the initial configuration, click on the Username link in the up- 7. Once the deep reset process has completed, wait 3-4 min- per right corner of the screen. In the following image, it is labeled: utes before attempting to log back in to the Gateway. -
Page 27: Gateway Status Window
HARDWARE INSTALLATION Change the Default Password. 3.2.5.3 Gateway Status Window 1. Click on the ‘Edit’ icon to the right of the ‘Password’ field. The Gateway status page provides an overview of the WQXM-PG 2. Enter the current Password in the ‘Password’ field. Gateway configuration, the sign-on key, the number of associated 3. -
Page 28: Details
HARDWARE INSTALLATION NOTE: Radio 1 PAN ID can be edited when in Mercury Mode. PAN IDs only need to be changed if there is a conflict with multiple Gateways within RF range of each other. Editing Radio 1 PAN ID will also change Radio 2 PAN ID. -
Page 29: Generate Logs
“New Segment Items” folder in Wi-Q The ‘Technician’ and ‘Advanced’ log buttons allows the installer/ AMS Configuration software. technician to assist dormakaba BEST software support in trouble- □ 30043 – Controller is signed in to the ACS, connected, shooting an issue. -
Page 30: Gateway Menu
Clicking on the ‘Advanced Log’ button will download the log file to the browser’s download location and should be forwarded to Technical Support via email at bas.support.best.us@dormakaba. com. The file will be named with the following naming convention: Portal_0014fmacaddress_201907datetime.tar.gz.enc There are four fields in the log file: Credential Number, MAC Ad- 3.2.5.4 Gateway Menu... -
Page 31: Assigning An Ip Address
HARDWARE INSTALLATION HARDWARE INSTALLATION Additionally, if nothing has been connected to WQXM-PG wireless network for 30 minutes, the internal Wi-Fi network will automati- cally disable. 3.2.5.4.1.1 DHCP A static LAN IP address of 192.168.1.200 is the default IP of the WQXM-PG for first time configuration via the LAN port, howev- er, the Gateway has built in DHCP functionality allowing network administrators to assign portal IP’s dynamically via DHCP. -
Page 32: Portal Service Port
HARDWARE INSTALLATION To save the changes for the static IP address, click on the ‘Save’ NOTE: SSL certificates expire after 20 years. Please take a note button at the bottom of the window. of the expiration date and plan to reissue the certificates and upload them before the SSL expiration to prevent disruption in communication between the ACS and the Gateways. -
Page 33: Reboot Gateway
HARDWARE INSTALLATION HARDWARE INSTALLATION 3. In the firmware upgrade pop-up screen, click on the 5. The Gateway will reboot immediately. During a reboot, the ‘Browse’ button to browse to the firmware file. Gateway will flash purple. Once it reconnects to the ACS, the LED will display a solid green light. -
Page 34: Interface Menu
HARDWARE INSTALLATION 3.2.5.5 Interface Menu The interface menu option on the WQXM-PG is for use when com- municating to the ACS through a Mercury panel. This menu option will allow the WQXM-PG to be configured to communicate with the Mercury LP4502 Board. 3.2.5.5.1 Enable Mercury Mode Mercury Mode is enabled when using the WQXM-PG with a third- party ACS and the Mercury Controller Board LP4502 or EP4502... - Page 35 HARDWARE INSTALLATION HARDWARE INSTALLATION port number in the LP4502 as well as in the WQXM-PG Mercury Interface Configuration. 9. Enter the Mercury LP4502 Overwatch Username and Password. Please note this will need to be updated each time the LP4502 Overwatch Username and Password is changed.
-
Page 36: Adding Sign-On Credentials To The Wqxm-Pg (Gateway)
HARDWARE INSTALLATION 3.2.5.5.2 Adding Sign-on Credentials to the WQXM-PG Enter credential criteria as prompted: Credential Name – Name of credentialed user to add • (Gateway) • Type – Magnetic stripe or Wiegand/Prox card From the Portal’s UI homepage click on the ‘Credentials’ tab. Credential Number –... -
Page 37: Sign On Wi-Q Controllers To The Wqxm-Pg
HARDWARE INSTALLATION HARDWARE INSTALLATION Credentials already in the system can be edited (or deleted) by 3.2.5.5.3 Sign On Wi-Q Controllers to the WQXM-PG clicking the ‘Edit’ button on the Credentials home screen, and The enrollment process for the Wi-Q Controllers requires a default saved once done. -
Page 38: Magnetic Card Method
HARDWARE INSTALLATION 3.2.5.5.3.2 Magnetic Card Method 3.2.5.5.4.1 Logging in to the Mercury Board UI (User Inter- • If the WDC, WAC or Omnilock is equipped with a magnetic face) card reader do the following: 1. Open an Internet browser. (Google Chrome is recommend- •... -
Page 39: Updating/Creating Users And Passwords
HARDWARE INSTALLATION HARDWARE INSTALLATION 3.2.5.5.4.2 Updating/Creating Users and Passwords The Mercury Board User Interface Page will appear as follows: 1. Log in to the LP4502 Configuration Manager. NOTE: Make sure the Mercury panel has the latest firmware. 2. Click on the ‘User’ tab on the left-side of the LP4502 home It must be firmware version 1.29 or greater to work with Wi-Q. -
Page 40: Overwatch Configuration
HARDWARE INSTALLATION 3.2.5.5.4.3 Overwatch Configuration and Loading • Choose private key file: client.pem. • Press ‘Load certificate files.’ SSL Certificates into the Mercury Panel 7. Apply Settings – Click on the ‘Apply Settings, Reboot’ On the Mercury Panel some custom settings must be configured as button to apply the settings and reboot the Mercury Board. -
Page 41: Install Wireless Access Controllers (Task 5)
HARDWARE INSTALLATION 8. Click on the Apply Settings tab. Click on the ‘Apply Set- Figure 12: Wireless Access Controller tings, Reboot’ button. Using the Wireless Access Controller (Figure 12), controllers or 3.2.6 Install Wireless Access Controllers (Task 5) other I/O devices can be added to an overall wireless solution Installing a Wireless Access Controller without the high cost of installing conduit such as RS485 or CAT5 The Wi-Q Technology Wireless Access Controller (WAC) provides... -
Page 42: Wireless Access Control Wiring
HARDWARE INSTALLATION HARDWARE INSTALLATION WARNING: Wireless Access Controllers are intended for use Once the WAC is installed and all points connected, it will be recog- in indoor or protected area. For other applications, such as nized by the ACS as a controller in the system. The WAC is config- outdoor use, contact the factory for the appropriate NEMA ured in an almost identical manner as a controller. -
Page 43: Check Controller Operation
HARDWARE INSTALLATION • Wi-Q and Omnilock Technology Locks will work from -31°F Proximity Card Check to 151°F. If the Wi-Q Controller has a proximity card reader, the temporary operator card (supplied with the controller) and the sign-on card NOTE: Extreme heat will cause a reduction in wireless signal (created in the ACS Software or the web interface of the LP4502 strength and can cause a loss of connectivity while the heat re- Board) are both required to sign on the readers. -
Page 44: Troubleshooting The Controllers
HARDWARE INSTALLATION HARDWARE INSTALLATION • The magnetic stripe on the card should be aligned 3.2.7.3 Troubleshooting the Controllers with the “V” mark by the card slot. The lights on the top of the controller will flash green once and unlock, 3.2.7.3.1 Troubleshooting WDC and Omnilock Locks then during the open delay time, it will flash green five If the mechanism doesn’t unlock, refer to the following table:... -
Page 45: Troubleshooting The Wac/Sdc
HARDWARE INSTALLATION 3.2.7.3.2 Troubleshooting the WAC/SDC Once this is done, return to the site and sign on the controllers. For more information see the “Sign On and Configure Controllers LED Lights Sounder (Task 7)” section on page 45. Single Red Flash -------- Use the card at a moderate speed. -
Page 46: Verify Sign-On Success
HARDWARE INSTALLATION HARDWARE INSTALLATION NOTE: The keypad codes 5678 and the sign-on key should be 3. Immediately present the sign-on card to the reader. presented in rapid success. It is important to not let the controller time out before entering the 6-digit sign-on code. There should be If the reader does not successfully sign on to the WQXM-PG, re- no more than a 2 second delay between the 5 6 7 8 (#) keypad peat the steps above ensuring that the delay between the tempo-... -
Page 47: Verify Signal Strength And Packet Ratio Using Survey Mode
HARDWARE INSTALLATION 3.2.8.2 Verify Signal Strength and Packet Ratio Using The blue LED will flash as the controller receives information from the controller. Survey Mode Prior to installation, the Wi-Q Technology Site Survey feature in If the sign-on procedure was not a success, the final LEDs will be the WQXM-PG should have been used to verify basic controller 3 quick red flashes accompanied by 3 beeps that go down in pitch. - Page 48 OnGuard 7.4 and higher with Wi-Q Interfaced installations using the WQXM-PG, require global statistics update poll rates to be made during troubleshooting. Please contact dormakaba Tech- nical Support for direction at 800-392-5209 or via email at bas. support.best.us@dormakaba.com. 48 | Wi-Q™ Mercury Setup and User Guide...
- Page 49 HARDWARE INSTALLATION It is imperative to consider the wireless environment and the placement of the Gateway and its antennas during troubleshoot- ing. The Gateway communicates on the 2.4 GHz frequency using the IEEE 802.15.4 channels. If the location has other wireless devices or networking using the 2.4GHz frequency, please orient the antennas away from these devices to manage interference.
- Page 50 For any questions regarding the functionality of this integration please contact BAS.Support.Best.US@dormakaba.com with the subject line: WQXM-PG Wi-Q Gateway Setup and User Guide. BEST is a trademark of dormakaba USA Inc. T91416_C ©2020 All rights reserved.
Need help?
Do you have a question about the WI-Q MERCURY and is the answer not in the manual?
Questions and answers