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OneCare CareWatch Quick Start User Manual

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Using the CareWatch™ & Guardian App
Quick Start & User Guide
Version: xxx

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Summary of Contents for OneCare CareWatch

  • Page 1 Using the CareWatch™ & Guardian App Quick Start & User Guide Version: xxx...
  • Page 2 About OneCare It’s very simple, OneCare exists for one purpose and one purpose only, to help us care for each other. The platform itself is important but it’s the people behind the product that make OneCare a unique organization. It’s our energy, our passion...
  • Page 3 Table of Contents • Welcome to OneCare • Unboxing & QuickStart • Getting to know the CareWatch 9 • Navigating the Guardian App • General Information...
  • Page 4 Whether you’re at home or away, your CareWatch provides a connection to those who care about you most. This User Guide introduces you to the CareWatch Platform (CareWatch & Guardian App) and explains how to use all the features.
  • Page 5 Unboxing What’s in the box - CareWatch - Charging Base - USB Charging Cord...
  • Page 6 5 times until the App pairing screen appears. - Double tap the screen and the QR code will appear. Use your phone to scan the QR code. The App and CareWatch are paired and ready to use.
  • Page 7 Quick Start Additional Items: Turning CareWatch off & on: Off: Press the crown button on the side of the CareWatch 5 times until the App Pairing screen appears. Double-tap the screen, and you will see a QR code as shown to the left.
  • Page 8 Connectivity: The CareWatch is automatically connected to cellular service. The cellular icon is located on the face of the CareWatch. The number of bars next to the icon signifies the strength of the signal. The clock and date are automatically set-up through the cellular service.
  • Page 9 Getting to know the CareWatch Steps Heart Rate SOS Button Sleep Battery % Falls Detection LTE-M Cellular Connection Cellular coverage on the AT&T network is not always available everywhere at all times.
  • Page 10 Steps The CareWatch will count your steps while you are wearing it. The steps will be displayed on the watch face. You can also view steps by pushing the SOS crown button on the side one time. This will take you to the steps screen.
  • Page 11 Heart Rate The CareWatch will measure your heart rate while you are wearing it. The heart rate will be displayed on the watch face. You can also view the heart rate by pushing the SOS crown button on the side until the heart rate screen appears.
  • Page 12 Sleep time and quality can also be viewed in the OneCare Guardian App. * Important Note: You must wear your CareWatch to bed to track sleep time.
  • Page 13 To Cancel SOS: 1.) Press and hold the side crown for 3 seconds 2.) “Double tap to cancel SOS” appears and then you must double tap the CareWatch screen to confirm. A short vibration indicates the cancellation is successful. *You must set up the SOS setting in the Guardian App to include phone numbers of those who should be notified via text.
  • Page 14 If the CareWatch senses you have fallen , the fall screen will show on the watch face automatically, you may: Quick press to the crown...
  • Page 15 The Guardian App User Guide for the Android and IOS App...

  • Page 16: Table Of Contents

    Table of Contents Getting Started Screens (17-18) Input Personal Data (19) Pairing additional CareWatches (20) Input Wearer Data (21-22) Existing User Log-In (23) Data Screen (24) User Profile settings (25-29) Location Services (30-33) Message Notifications (34) Organize Your Data Screen (35) Wearer Data (36-41) Wearer Settings (42-47) Settings Reminders (48)

  • Page 17: Getting Started Screens

    QR code will appear. Use your phone to scan the QR code. The App and CareWatch are paired and ready to use. *Important – Data Administrator Designation The data administrator is the first download and pairing of the CareWatch and App.
  • Page 18 Getting Started Getting Started Screens – Android & iOS Return to Content Page Join OneCare Privacy Policy Mobile App Join App Screen Screens Startup Screen Important Note: User must confirm country for “Area Code” (1), “input Phone Number” (2), “choose a Password” (3) and click “Send Code” (4) before clicking “Next”. Code will be sent via text to phone number inputted and code must be entered within 10 minutes of request (5).

  • Page 19: Input Personal Data

    Input Personal Data Return to Content Page Add profile pic from camera or gallery (1), input your name (2) and click “Save”...

  • Page 20: Pairing Additional Carewatches

    Pairing additional CareWatches Return to Pair a CareWatch to the Guardian mobile app Content Page When Touch QR To pair an Joining code icon to additional OneCare – initiate CareWatch the following camera, then to your screen opens hold over QR...

  • Page 21: Input Wearer Data

    Input Wearer Data Return to Content Page Choose wearer photo from camera or gallery. Click drop down menus to input Gender, Age, Height, Weight and Step Length. Click Save when complete.
  • Page 22 Input Wearer Data Return to Content Page Input Data and Confirm (1)

  • Page 23: Existing User Login

    Existing User Login Return to Content Page To reset your Existing password, Users can log click “Forgot into their Password”(1) account by insert account inputting their phone phone number & new number and password password associated twice (2). Click “Send Code” with account.

  • Page 24: Data Screen

    Data Screen Return to Content Page CareWatch Settings Menu (1) CareWatch Battery Level (2) CareWatch Message Center (3) Wearer Management Menu (4) Click of Profile Pic to Change Personal Info (5) Current Date/Time on CareWatch (6) Use Profile Settings Icon (7)

  • Page 25: User Profile Settings

    Profile Settings Return to Wearer Profile Settings Content Page In Wearer Settings, a user can click their Profile Pic (1) to change personal information or click Wearer Management (2) to view current devices, add and delete devices.
  • Page 26 *Reminder – Data Administrator Designation The data administrator is the first download and pairing of the CareWatch and App. Administrators can share the CareWatch QR code with 10 additional people to monitor the CareWatch wearer.
  • Page 27 Profile Settings Return to Wearer Settings Content Page A Wearer can make product suggestions with Support Comments and report an App Issue (1) with Customer Service Chat (2)
  • Page 28 Profile Settings Return to Wearer Settings Content Page Click on Web, Email Disclaimer to see the following screens.
  • Page 29 Profile Settings Wearer Profile Settings Return to Content Page In the Settings Menu (1), you can Change Your Password (2), Check for Updates (3), Clear Your Phone Cache (4), Back Up Your Data (5), Close Your Account (6), Change Your Theme Colors (7) or Logout (8).

  • Page 30: Location Services

    Geofence Settings Geofencing is a location-based service feature. It uses GPS and cellular data to trigger a text message alert when the CareWatch enters or exits a virtual boundary set up around a geographical location. A monitor can set up a Geo-Fence Distance around an address and receive...
  • Page 31 Location Services Geofencing – Setup Geofencing set-up on the Guardian App: Find the word “Location” at the bottom of the homepage and tap. A map will appear with the date, time, and address of the user on the top of the screen. (1) In the upper right-hand corner of the screen, you will see 3 dots.
  • Page 32 Content Page Location menu icon (1) Calendar icon to switch to a different date (2) to view a history of locations Switch to a different CareWatch (3) Current location (4) Latest locations (5) Move the map left or right (6)
  • Page 33 Location Services Location tracking for Return to Content Page emergency location tracking Turn on the Tracking (1) option to take a location reading every 2 minutes – a feature to be used when a Geo-Fence is turned on. Click the History Menu (2) to see a list of previous locations.

  • Page 34: Message Notifications

    Notifications Return to Content Page System Notifications Records (1) and Lists Changes Made to a Carewatch Including Setting Changes, Reminders Added and Deleted and Watch Face Changes (2). Health Alerts Records (3) and Lists SOS Alerts, Fall Detections and Other Health Readings and Warnings (3).

  • Page 35: Organize Your Data Screen

    Your Data Screen Return to Organize Your Data Screen Content Page A monitor/wearer can customize their data screen by Relocating (1) or Deleting (2) data components. A monitor/wearer can also Restore (3) a data component.

  • Page 36: Wearer Data

    Wearer Data Wearer Data – Steps Return to Content Page A monitor/wearer can view Steps data in Day (1), Week (1), Month (1) or Year views. Step Totals and Step Averages (2) can also be viewed for the period.
  • Page 37 Wearer Data Wearer Data – Steps (cont.) Return to Content Page Step views can be viewed in landscape mode by turning mobile phone in a landscape orientation. A user can touch and Drag the History Tab Upward to see Step History (1).
  • Page 38 Wearer Data Wearer Data – Heart Rate Return to Content Page A monitor/wearer can view Heart Rate Data in Day (1), Week (1), Month (1) or Year views. The Heart Rate Range and Average (2) can also be viewed for the period.
  • Page 39 Wearer Data Wearer Data – Heart Rate (cont.) Return to Content Page Heart Rate views can be viewed in landscape mode by turning mobile phone in a landscape orientation. A monitor/wearer can touch and drag the History tab upward to see Heart Rate History (1).
  • Page 40 Wearer Data Return to Wearer Data – Sleep Time Content Page A monitor/wearer can view Sleep Time/Quality Data in Day (1), Week (1), Month (1) or Year views. The Sleep Time Range and Average (2) can also be viewed for the period.
  • Page 41 A monitor/wearer can touch and drag the History Tab (1) upward to see Sleep Time history. In the History menu, a “Not Worn” (2) reading means that the CareWatch was not worn during sleep.

  • Page 42: Wearer Settings

    Wearer Settings Wearer Settings – 3 Return to Party Device Data Content Page Party device data can also be viewed in Day(1), Week (1), Month (1) and Year (1) views including Averages (2) and History Readings (3).
  • Page 43 Wearer Settings Return to Wearer Settings Content Page A monitor/wearer can customize CareWatch settings such as time frame for monitoring data, period of time, how often, any alerts and benchmarks...
  • Page 44 Wearer Settings Return to Wearer Settings Content Page Customize Heart Rate monitoring and Steps monitoring settings.
  • Page 45 Wearer Settings Return to Wearer Settings Content Page Customize Location, Sleep monitoring, Blood pressure and Blood glucose settings.
  • Page 46 Wearer Settings Wearer Settings – Falls Detection & Return to Content Page Sedentary Reminders For all settings, a User can choose the Start Time (1) and Finish Time (2) for each data component with the pop-up clock (3).
  • Page 47 Wearer Settings Content Page A monitor/wearer can set how often to Receive Data (1) from the CareWatch. A user can also set the Default Watch Face (2) for the Wearer’s CareWatch. Wi-Fi Connection (3) is used to connected to up to 5 trusted networks.

  • Page 48: Settings Reminders

    Settings - Reminders Settings – Reminders Return to Content Page A monitor/wearer can set custom reminders that will display on the watch. A user is also notified of a reminder via the CareWatch vibrating.

  • Page 49: Settings Sos

    Settings - SOS Settings – SOS Return to Content Page A monitor/wearer can add up to 3 Numbers (1) that will be notified in the event of an SOS event. A Custom Text Message (2) can also be added to be sent to the 3 numbers.

  • Page 50: Settings Wi-Fi

    (2) – You must type in the exact name of the wireless router and the password. You must have a cellular service connection on your CareWatch to enable the wi-fi. Using wi-fi will increase the battery life between charges.
  • Page 51 General Information • FCC Statement • Notice • Sar • Warranty • Return Policy • Contact Information...
  • Page 52 FCC Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.
  • Page 53 Notice Any changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 54 This product meets applicable national SAR limits of 1.6W/kg. This specific maximum SAR values can be found in the section of this user guide. When carrying product or using it while worn on your body, maintain a distance of 0mm from the body to ensure compliance with RF exposure requirements.
  • Page 55 If such a defect arises and a return authorization request is received by OneCare within the applicable Warranty Period, OneCare will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product.
  • Page 56 Return Policy If you are unsatisfied with your purchase of a OneCare- branded device and/or accessory from the OneCare Store for any reason, you are entitled to a full refund if you meet the conditions set forth below. This return right does not apply to the purchase or renewal of any Paid Services, as defined in and governed by our Terms for Paid Services.
  • Page 57 OneCare Contact Information OneCare, Inc. 114 State Route 46 East Batesville, IN 47006 866-987-0468 www.onecaresaves.com...

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