Related Manuals for PayEx iPP350
Summary of Contents for PayEx iPP350
- Page 1 Side 1 av 20 Instruction – PayEx iPP350 User Manual PayEx Norge AS | Kongens Gate 6 | 0153 Oslo +47 22036300 | support.pos@payex.com | payex.no...
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Page 2: Table Of Contents
8.1.1 New Operator Code ....................15 8.1.2 New Administrator Code .................... 16 Update of PayEx Terminal Software or Configuration ......... 16 CLEANING ........................18 Cleaning of Chip Reader ..................18 Cleaning of Magstripe Reader ................18 Cleaning of payment terminal ................18 RECYCLING ...................... -
Page 3: Change Log
National and International Copyright laws. Although the best efforts were made to ensure that the information in the manual is complete and correct, PayEx makes no warranty of any kind with regard to this material, including but not limited to the implied warranties of marketability and fitness for a particular purpose. -
Page 4: Introduction
We congratulate you to choosing PayEx as a deliverer of your payment solution. We are confident that you will be satisfied with your new payment terminal iPP350 and that it will bring efficiency and prosperity to your company for a long time forward. -
Page 5: Content
USB Communications cable Warning! The communications cable that is delivered together with the terminal is specially designed for the Ingenico iPP350 PayEx terminal. Do not use any other communication cables that are not provided by PayEx. Usage of 3 Party communication cables with the same characters can damage your payment terminal. -
Page 6: Payment Terminal Ipp350
Side 6 av 20 3.2 Payment terminal iPP350 Weight 310g Dimensions (L x W x H) 164,5 x 76 x 53,5mm Power In:100-240V/50-60Hz/150mA Ut: 5V/1000mA External connection µUSB AB serial connection... -
Page 7: Keyboard
Side 7 av 20 3.3 Keyboard 4 Installation Follow these installations steps to connect your iPP350 payment terminal to your cash register. 4.1 Connect cable 1) Connect the communications cable on the backside of the payment terminal and put down the safety barrier. -
Page 8: Attach The Safety Screws (Optional)
2) Attach the safety screws to the head of the communications cable so that it is attached to the payment terminal. The screws that will be used needs to use the M2.5x8. PS! Screws are not part of the delivery from PayEx. Warning! Chip card needs to be in the payment terminal during the whole transaction. A message will appear on the display when you can remove the card. -
Page 9: General Features
5 General features 5.1 Different card payments Payment terminal iPP350 is able to handle magstripe, chip and contactless cards. 5.1.1 Chip card Press in the chip card horizontally with the metal chip up in the card reader in the payment terminal. -
Page 10: Usage Of Payment Terminal
Side 10 av 20 6 Usage of payment terminal Payment terminal iPP350 is delivered with a ready to use payment. All the transactions are started from ECR as this is an integrated terminal. This chapter will describe all the operations that needs to be performed to being able to for example perform a transaction. - Page 11 Side 11 av 20 VISA Card holder will Enter Pin and Press OK O OK . Korrigera 25.00 SEK To correct value, press the < button Code: **** Enter PIN + OK PURCHASE PURCHASE PIN OK WRONG CODE Some of the above messages will be shown, depending if the PIN CODE was entered correctly or not.
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Page 12: Reversal
Side 12 av 20 6.3 Reversal A reversal is only possible to perform on the latest approved transaction. If a new purchase has been performed then it is only possible to perform reversal for the latest transaction and not the previous one. -
Page 13: Refund
Side 13 av 20 6.4 Refund A refund is performed if for example the customer does want to return a product, the refund is initiated from the ECR and the following messages will be displayed REFUND Card holder is asked to insert the chip, put the Contactless or INSERT CARD/SWIPE CARD swipe their magstripe card. -
Page 14: Error Situations
Side 14 av 20 6.5 Error Situations This chapter will go through some situations that the card holder might go through PURCHASE Chip card is unreadable or is not insert correctly in the terminal. Remove the card, try again with the magnetic chip up towards the card holder as shown on picture on page 9. -
Page 15: Payex Web Reports
Line to help you troubleshoot this issue. 7 PayEx Web Reports If you wish to see an overview of all your transactions and history then you can use PayEx Web Reports. To access this site, please use the below URL: https://pospay.payex.com/admin... -
Page 16: New Administrator Code
CODE HAS BEEN CHANGED 8.2 Update of PayEx Terminal Software or Configuration Payment terminal iPP350 is communicating to a central environment that will deliver actual software, configuration and crypto keys. To perform a manual update of the payment terminal, see the below steps in this : •... - Page 17 Side 17 av 20 The below pictures will show the progress of a terminal update during the different steps: CONNECTION Payment terminal is establishing a connection to TMS ACTIVITY.INF / Payment terminal has established a connection to the TMS and is uploading diagnostic files. Payment terminal has started to download the new 8294171201.AGN / configuration files.
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Page 18: Cleaning
Side 18 av 20 9 Cleaning Always follow these intructions in this chapter to clean your paymen terminal iPP350. 9.1 Cleaning of Chip Reader If the chip reader is dirty then it needs to be cleaned with special cleaning cards specially designed for this. -
Page 19: Recycling
Side 19 av 20 10 Recycling Payment terminal iPP350 from PayEx is subjest to EU-directive WEEE (Waste Electrical and Electronic Equipment) and is showing the below symbol:... -
Page 20: Contact Information
Side 20 av 20 Contact Information Contact Mail Phone no.
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