FWIP FWP1.1/19 User Manual

Portobello machine

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FWIP Portobello machine Manual – FWP1.1/19

FWIP PORTOBELLO MACHINE – USER MANUAL

Welcome to the

Club

Please read this manual first. You will find setting up and using your F WIP Portobello

machine far more enjoyable if you do. Your award-winning FWIP is only a few steps away.

FWIP Portobello Machine Serial Number

Your F WIP Portobello machine is Wi-Fi enabled to allow you to manage your stock of F WIP

pods and also to allow the FWIP Team to troubleshoot any issues that may arise. It is

therefore important for you to note the unique Serial Number for your product.

You can find this number on the sticker inside the b ack of the machine when you remove

the Pod Bin Cover (13). Please keep a note of this Serial Number should you wish to

contact the FWIP Team.

Your FWIP PORTOBELLO MACHINE Serial number is: ____________________

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Summary of Contents for FWIP FWP1.1/19

Page 1 Club Please read this manual first. You will find setting up and using your F WIP Portobello machine far more enjoyable if you do. Your award-winning FWIP is only a few steps away. FWIP Portobello Machine Serial Number Your ...
Page 2 FWIP Portobello machine Manual – FWP1.1/19 Every Portobello machine is unique. And while they all belong to the same “Portobello” family, they still deserve a first name. And that part is all up to you! Feel free to be as...
Page 3: This Box Includes
FWIP Portobello machine Manual – FWP1.1/19 This Box Includes ● Fwip Portobello machine (which includes): o Upper Drip Tray (9) o Lower Drip Tray (8) o Drawer (4) o Cup or Cone Holder ( optional) ( 6) ● Mains Power Block (28) ●...
Page 4 Do not put anything other than a F WIP pod into the F WIP Portobello machine . Only original parts sold or recommended by the manufacturer should be used in the FWIP Portobello Machine. Failure to adhere will void any warranty.
Page 5 FWIP Portobello machine Manual – FWP1.1/19 To reduce the risk of electric shock, do not put the FWIP Portobello machine in water or other liquid. Do not place or store the FWIP Portobello machine where it can fall or be pulled into a tub or sink.
Page 6: Unboxing
FWIP Portobello machine Manual – FWP1.1/19 SAVE THESE INSTRUCTIONS The instructions appearing in this User Manual cannot FWIP TIP: cover every possible condition and situation that may occur. Common sense ...
Page 7 FWIP Portobello machine Manual – FWP1.1/19 Please make sure that the cable is not trapped underneath the machine. If you’re facing the machine, the cable should come out the back at 2 o’clock. Remove the plastic protective bag, and dispose of responsibly. Please keep away from children.
Page 8 FWIP TIP: Take the power pack out of the lower cardboard case and place it next to FWIP Portobello machine. The power pack is found in a small white box, so don’t miss it from all the excitement! The M ains Power Block (28) uses a “TWIST & LOCK” mechanism to connect securely to the FWIP Portobello machine.
Page 9 FWIP Portobello machine Manual – FWP1.1/19 Portobello Parts I...
Page 10: Portobello Parts Ii
FWIP Portobello machine Manual – FWP1.1/19 Portobello Parts II...
Page 11 FWIP Portobello machine Manual – FWP1.1/19 Your FWIP pods are made out of 100% recyclable materials.
Page 12: Table Of Contents
FWIP Portobello machine Manual – FWP1.1/19 Contents o FWIP Portobello machine Serial Number o Placement o This Box Includes o Important Safety Instructions – Warnings o Unboxing o Portobello Parts o Initial Setup o General Operation 13-15 o Connecting the Portobello to the Internet...
Page 13: Initial Setup
Position the F WIP Portobello machine to be customer-facing on the counter and swivel it towards the operator to dispense a FWIP Remove empty FWIP pods from the P od Bin Chute ( 16) a t the back when it is full...
Page 14: General Operation
OLED Button (3) screen in the centre of the button should come on. You’re on the right track. FWIP TIP: Patience is a virtue. When you first plug in your FWIP Portobello machine, the process may take up to a minute to program and connect. There’s nothing you need to do during this time.
Page 15 FWIP Portobello machine Manual – FWP1.1/19 2. If this is your first time setup, then the machine may prompt you to connect to a Wi-Fi network by displaying this icon: Please see page (16) for further details on this. 3. The F WIP Portobello machine will now run through a test cycle. DO NOT attempt to open the ...
Page 16 FWIP Portobello machine Manual – FWP1.1/19 4. The test cycle will have a loading screen displayed that shows “CALIBRATING”. Just let it do its thing. 5. If the set-up is successful, the F WIP Portobello machine will say ‘Hello’ in one of any 160 languages.
Page 17: Connecting The Portobello To The Internet
Simple. Because only when you connect the machine will you be able to recognise it as your own and officially become a member of the FWIP CLUB. It will unlock your entire backend desktop program and APP that will let you place orders, log service calls, check your invoices and revisit any instruction manuals.
Page 18 FWIP Portobello machine Manual – FWP1.1/19 Your device should automatically provide a page that pops up where you can select the Wi-Fi network and password, which will be used by the machine for connectivity. To connect the F WIP Portobello machine to the Internet:...
Page 19 Select the Wi-Fi on your device. You do not need to use any Wi-Fi password for " fwip-configuration". Portal After connecting to the "fwip-configuration" Wi-Fi, your device usually brings up the Captive Portal login page. On some devices, this does not automatically happen. If this does not happen after a few moments, opening any web page will redirect to the Captive Portal as well.
Page 20 Follow the step by step instructions that will appear on the browser page that pops up FWIP TIP: If ‘Fwip-Configuration’ disappears at any point in time, just turn the Wi-Fi on your phone, tablet, etc., off and on again. It should reappear in a minute or two.
Page 21 So, you either ordered a GSM-SIM enabled machine, OR circumstances have changed (or you or one of your team did an administrative “booboo”, in which case please write SUPPORT@FWIP.COM or call 0207 247 0777 so that we can get you back on track as soon as possible.
Page 22: First Use Cleaning
FWIP Portobello machine Manual – FWP1.1/19 First-Use Cleaning Requirements Before using the F WIP Portobello machine f or the first time, please clean the machine Drawer (4). The F WIP Portobello machine i s not supplied sanitised from the manufacturer. Before serving the product, it is necessary to clean and sanitise the parts at risk of any contamination in the machine.
Page 23: Step-By-Step Customer Use
You are now ready to make your first FWIP! Step by Step Customer Use 1. Choose a F WIP Pod from the FWIP freezer. Please ensure the product is at the correct temperature (-15°C) and that your freezer has been approved for use by FWIP.
Page 24 FWIP Portobello machine Manual – FWP1.1/19 3. Open the D rawer (4). Insert the F WIP pod into the P od Holder (21) .
Page 25 5. Choose a Fwip cup or Fwip-approved cone and place your preferred option in the C u p or Cone Holder (6) (optional) . If your machine does not come with a holder or has been removed so that you can serve your FWIP products in all sorts of...
Page 26 Do you like to have control over every swirl? Do switch from using a cup to a bowl to a flute one after another? If the answer is yes, then a cup holder is probably not for you. But, if you are using fwip...
Page 27: General Cleaning Requirements
Dispensing Area (7) or placed on the Cup/Cone Holder (6): The FWIP I nteractive LED Light Display Cone (2) will gradually light up during dispensing. Enjoy the magic! When the product is ready, the machine will say “Enjoy” and the lights in the ...
Page 28 FWIP Portobello machine Manual – FWP1.1/19 o Cleaning Guidelines When cleaning the F WIP Portobello machine , do not use excessive amounts of water on or around it. Electrical shock or damage to the F WIP Portobello machine may occur.
Page 29 Remove all FWIP pods from the p od bin together with the P od Bin Tray (17) at the back of the F WIP Portobello machine.
Page 30 FWIP Portobello machine Manual – FWP1.1/19 o Cleaning the Removable Items Just as with the initial D rawer (4) F irst Use Cleaning Instructions (page 21), all removable machine parts should be cleaned in hot water with a cleaning solution and dried thoroughly with a disposable paper towel.
Page 31 FWIP Portobello machine Manual – FWP1.1/19 o Daily Deep Beauty Cleaning – Portobello Machine Wipe and sanitise all external surfaces. Please put care to the following areas: Dome Cover ( 1) OLED Button ( 3) Dispensing Area ( 7) Pod Bin Chute ...
Page 32 FWIP Portobello machine Manual – FWP1.1/19 When the F WIP Portobello machine is in use, we recommend good cleaning practice throughout the day: Wipe clean any spills Clean the U pper (9) a nd Lower (8) D rip Trays regularly Keep ...
Page 33: Emptying The Pod Bin
FWIP Portobello machine Manual – FWP1.1/19 Emptying the Pod Bin Your F WIP Portobello machine has a feature to automatically collect the empty F WIP pods in the Pod Bin T ray ( 17) at the back. The P od Bin Tray ( 17) requires emptying approximately every 9-12 servings, until the following icon appears and a blue ring will flash on the front of the machine around the ...
Page 34 FWIP Portobello machine Manual – FWP1.1/19 Pull out the B in Handle (22) by squeezing towards you 2. Step 1: Lift the P od Bin Cover ( 13) , s liding it up. You have two options: Step 2: Option A: You can either slide the ...
Page 35 FWIP Portobello machine Manual – FWP1.1/19 3. Remove all used F WIP pods a long with the P od Bin Tray (17) . R ecycle the pods and clean the P od Bin Tray (17).
Page 36 FWIP Portobello machine Manual – FWP1.1/19 4. Closing the P od Bin Cover ( 13) Make sure to align the Pod Bin Cover ( 13) w ith the rails on the back of the FWIP TIP:...
Page 37 FWIP Portobello machine Manual – FWP1.1/19 If the P od Bin Cover ( 13) is removed completely, please do the following: a. Slide the P od Bin Cover (13) into its rails. b. Make sure that both sides of the P od Bin Cover (13) are aligned on the rails before sliding it back down.
Page 38: Errors/Messages/Troubleshooting
Please switch off the machine. Wait for 30 seconds and then switch on the FWIP Portobello machine again. Remember to make sure that the D rawer ( 4) is inserted and closed all the way and that the P od Bin Cover ( 13) is fully closed.
Page 39 FWIP Portobello machine Manual – FWP1.1/19 In this case, allow the F WIP Portobello machine to its original position. Just wait for it to finish and come to a full stop. WARNING: DO NOT try and force the D rawer (4) open.
Page 40 FWIP Portobello machine Manual – FWP1.1/19 You should now have better access to locate and dispose of the Pod Jam. However, if the Pod Jam is not accessible from the front of the machine: Open the P od Bin C over (13) at the rear of the F WIP Portobello machine .
Page 41 Pod Jam issue is cleared, it will then operate back as normal. FWIP TIP: Now that you have cleared your Pod Jam, how about time to enjoy a FWIP while listening to your favourite music jam on Spotify after all. Close Drawer This message indicates that the front Drawer ...
Page 42 FWIP Portobello machine Manual – FWP1.1/19 Close Bin This message indicates that the P od Bin Cover ( 13) is open or has been removed. For safety reasons the F WIP Portobello machine will not operate in this condition.
Page 43 Pod Not Recognised If the F WIP Portobello machine detects anything other than an original FWIP pod in the D rawer ( 4), it will consider this a foreign object and not dispense for safety reasons. Open the D rawer (4) by pulling towards you and remove the unknown item inside.
Page 44 21. Then try to lower/raise/remove the stuck pod or foreign object manually so that the D rawer (4) can be opened. If the machine is jammed by a FWIP pod and it is impossible to open D rawer Step 3: (4) try the following: ensure ...
Page 45 FWIP Portobello machine Manual – FWP1.1/19 Try opening the drawer now. If this is not possible, please go back to S tep 1 and try again. If you have done the above S teps 1-3 unsuccessfully several times, please contact ...
Page 46 30 seconds before a blue of light shows around the OLED B utton ( 3). If the problem persists – please contact the FWIP Team via the Contact Details found on the last page. Button ‘Frozen’/Not Responding If the ...
Page 47 Please ensure that the C olour Sensor (25) is free from contamination. Insert D rawer (4) into the FWIP Portobello machine. Push the D rawer (4) all Step 3: the way in to make sure it is fully closed.
Page 48: Contact Information
FWIP Portobello machine Manual – FWP1.1/19 FWIP Contact Information UK Company Address: Vi Healthy Living Ltd., trading as ‘ F WIP’ Fwip HQ - Unit 2 10 St. Leonard’s Road, NW10 6ST London, United Kingdom Service & Support Contact Phone:...