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D-Link DCS-942L Faq

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Contents
1. How do I set up and install my DCS-942L? ...................................................................... 1
4. How do I change the LAN IP address of my camera? .................................................... 15
5. How do I configure motion detection on my camera? ................................................. 18
8. How do I manually upgrade the firmware on my camera? ........................................... 30
9. How do I mount my camera to a wall or ceiling? .......................................................... 31
10.
11.
12.
How do I access my mydlink camera remotely? ........................................................ 37
13.
How do I enable a new camera in D-ViewCam? ........................................................ 40
14.
15.
How do I set up scheduled recording in D-ViewCam? .............................................. 49
16.
What are the system requirements for D-ViewCam 3.x? .......................................... 52
17.
Why can't I see the video from my camera on D-ViewCam? .................................... 53
18.
Why there is no sound on D-ViewCam recording playback? .................................... 56

1. How do I set up and install my DCS-942L?

Step 1: Download and the install wizard for your camera from
http://www.mydlink.com/support
Step 2: Launch the install wizard:
•Step 2.1 : Select a language from the drop-down menu and click Start.

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  Summary of Contents for D-Link DCS-942L

  • Page 1: Table Of Contents

    6. How many types of motion detection are available on my IP camera?......26 7. How do I configure the audio settings (speaker and microphone) on my DCS-942L? .. 28 8. How do I manually upgrade the firmware on my camera? ........... 30 9.
  • Page 2 •Step 2.2: Accept the End User License Agreement by checking the box next to “I accept these terms and conditions”, then click Next...
  • Page 3 •Step 2.3: Follow the on-screen instructions to connect your camera to your router and connect the power. Click Next after you have completed each step.
  • Page 5 Step 4.4: Confirm that the LED on the rear of the camera is lit solid green.
  • Page 6 •Step 4.5: Select your DCS-942L using the radio button from the menu on the left-hand side of the camera name. Enter and confirm a new password for the administrator account in the fields provided. This password will be required when logging in to the camera’s web-based...
  • Page 7 •Step 4.6: Using the radio buttons, select how you wish to connect your camera to your router for normal operation. You can choose to connect using a wired Ethernet connection (Ethernet cable), using Wi-Fi Protected Setup (WPS), or by selecting an available wireless network.
  • Page 8 4.6.1 If you selected Ethernet Cable connection, follow the on-screen instructions to connect your camera to your router using a wired connection. Once completed, click Next to continue the wizard.
  • Page 9 4.6.2 If you selected By using Wi-Fi Protected Setup (WPS), follow the on-screen instructions to connect your camera to your wireless router using WPS. Once completed, click Next to continue the wizard. Note: Your router must support WPS Push-button Connection (PBC) in order to use this method.
  • Page 10 If you do not have a mydlink account, you can create one at this step. To add the DCS-942L to your existing mydlink account, select Yes, I already have a mydlink account, then enter your mydlink account username (email address) and password in the fields provided and click Next.
  • Page 11 4.6.3: If you selected I don’t want to enable mydlink cloud service, you will not be able to use any of the cloud services associated with your camera. Click Next to continue. •Step 4.7: Setup is complete. A summary page with display your camera’s setup details, as well as your mydlink account information.
  • Page 12 Step 5: Log in to your mydlink account to view and manage your DCS-942L http://www.mydlink.com...
  • Page 13: How Do I Set An Administrator (Admin) Password On My Dcs-942L

    2. How do I set an administrator (admin) password on my DCS-942L? Note: mydlink Cloud Service registration requires the admin password Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter.
  • Page 14 Step 3: Click the Maintenance tab at the top and then click Admin from the menu on the left-hand side. Step 4: To change the administrator password, enter the existing administrator password (leave blank by default), and enter a new password in the Admin Password Setting section. You will need to type the new password again in the Confirm New Password field.
  • Page 15: What Do I Do If I Forget The Login Username & Password Of My Camera

    factory default in order to access the configuration utility. See the next section for details. 3. What do I do if I forget the login username & password of my camera? (How do I reset my camera to factory default settings?) If you have forgotten the login username or password for your camera’s configuration utility, you will need to reset the camera to its factory default settings.
  • Page 16 address into your web browser’s address bar in order to access the configuration utility. Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter. Step 2: The default username is admin and the password field should be left blank. Click OK. Step 3: Click on Setup on the top menu bar.
  • Page 17 Step 5: Change the IPv4 Address using the field provided. The new address should be within the same subnet as the factory default address (ie: 192.168.0.XXX). Step 6: Click the Save Settings button to save the new settings.
  • Page 18: How Do I Configure Motion Detection On My Camera

    5. How do I configure motion detection on my camera? Method 1 To be used if your D-Link Cloud Camera is already registered with the mydlink Cloud Service. Step 1: Open your web browser and enter http://www.mydlink.com/ Step 2: Enter your mydlink ID (email) and password at the login screen and click Sign in.
  • Page 19 Step 3: Select the camera and click on Settings Step 4: Select the Motion Detection checkbox.
  • Page 20 Step 5: Select the detection area and sensitivity you would like using the drawing tools. Click Next to continue.
  • Page 21 Step 6: Click Finish to save the motion detection area configuration.
  • Page 22 Step 7: Click Save to save the current configuration and activate motion detection.
  • Page 23 Step 8: Click Yes to confirm the changes. Method 2 Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter. Step 2: The default username is admin and the password field should be left blank. Click OK. Step 3: Click on Setup on the top menu bar.
  • Page 24 Step 3: Click Motion Detection from the menu on the left-hand side Step 4: Check the Enable Video Motion or Enable PIR, or both.
  • Page 25 Enable Video Motion: Select this box to enable the motion detection feature of your camera. If this option is selected, enter a level of sensitivity in the Sensitivity field adjacent to the video window. You also need to select the area of the video that you want to include or exclude for motion detection.
  • Page 26: How Many Types Of Motion Detection Are Available On My Ip Camera

    6. How many types of motion detection are available on my IP camera? Selected D-Link Cloud Cameras offer 2 different types of motion detection. 1. Software or Pixel Change Motion Detection: The camera compares the change in pixels from one frame to another.
  • Page 27 2. Hardware or PIR (Passive Infrared Sensor): Motion is detected when an object enters the image and gives off a different heat signature.
  • Page 28: How Do I Configure The Audio Settings (Speaker And Microphone) On My Dcs-942L

    7. How do I configure the audio settings (speaker and microphone) on my DCS-942L? Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter. Step 2: The default username is admin and the password field should be left blank. Click OK.
  • Page 29 Step 4: Click Audio and Video from the menu on the left-hand side. To enable the speaker, check the Speaker option, and select a volume from the drop-down menu. To enable the microphone, check the Microphone option and select a volume from the drop-down menu.
  • Page 30: How Do I Manually Upgrade The Firmware On My Camera

    Click Save Settings to the left to save the current configuration. 8. How do I manually upgrade the firmware on my camera? Note: All firmware upgrades should be done over a WIRED connection. If your camera is currently configured for wireless, plug it directly into your router before proceeding. Step 1: Download the latest firmware file for your device from https://www.mydlink.com/support Step 2: Open a web browser and enter the IP address of the camera in the address bar...
  • Page 31: How Do I Mount My Camera To A Wall Or Ceiling

    Step 4: Click on Browse to located the downloaded firmware and then click the Upload button. The firmware upgrade will commence. Once completed, the camera will reboot, and you will need to log in to the configuration interface again. 9. How do I mount my camera to a wall or ceiling? Step 1: The camera needs to be removed to expose the holes in the mounting base.
  • Page 32 Step 3: Depending on the material of the wall or ceiling, use proper tools to drill two holes where you marked. If the wall is made out of concrete, drill the holes first, then insert the plastic anchors to support the screws. Step 4: Place the mounting base over the holes that are in the wall or ceiling.
  • Page 33: What Can I Do When Active X Fails To Install During My Mydlink Camera Setup

    Step 5: Place the base cover back on to the base. Make sure to align the base cover notch, with the mounting base for future removal. Afterwards, reattach the camera head onto the mounting base. Step 6: Adjust the angle of the camera as desired, then tighten the collar on the camera stem to lock it in place.
  • Page 34 Medium-high or Medium. (If set to High, temporarily lower until setup is complete) •Open your browser (this example uses Internet Explorer™) •Click the Settings icon, then Internet Options •Click on the Security tab...
  • Page 35: How Do I Configure Internet Explorer To Allow Activex Controls

    11. How do I configure Internet Explorer to allow ActiveX Controls? Step 1: Open Internet Explorer browser. Step 2: Click the Settings icon and then Internet Options.
  • Page 36 Step 3: Click on the Security tab, select Internet, then click on the Custom Level button. Step 4: Ensure that the Allow ActiveX Filtering option is Disabled.
  • Page 37: How Do I Access My Mydlink Camera Remotely

    Note: Enabling settings will block your ActiveX Installation, Note: If you have antivirus or firewall programs running, make sure they are not blocking ActiveX controls from being downloaded or running. Make sure that you have administrative rights before installing the ActiveX controls. 12.
  • Page 38 Step 2: Select your mydlink-enabled camera to view live video Using the mydlink Lite app: Step 1: Download and install the mydlink Lite app from to your mobile device (check your camera’s packaging or documentation for compatibility). Step 2: Log into the app with your mydlink username and password.
  • Page 39 Tap the camera that you wish to view the live feed for from the list which appears.
  • Page 40: How Do I Enable A New Camera In D-Viewcam

    13. How do I enable a new camera in D-ViewCam? D-ViewCam is a powerful software package from D-Link which may be purchased separately. It is useful for monitoring a large network of up to 32 cloud cameras Step 1: Launch the D-ViewCam console.
  • Page 41 Step 2: Click on the Camera tab. Step 3: Click Search to automatically find the IP camera(s) that are on your Local Area Network (LAN).
  • Page 42 Step 4: Select one of the IP cameras that are available by checking the box in the left-hand column. You may enter a new name for this camera and then enter the administrator username and password assigned to this camera. Click OK to add the camera. Step 5: The pop-up window will close and the new camera should appear on the list.
  • Page 43 If a camera does not support UPnP, you can manually add a camera as per the below instructions. Step 1: Click Insert to manually add a network camera that is on your Local Area Network (LAN). The IP Camera Video/Server Setting window will appear.
  • Page 44 Step 2: Enter the following network information for your camera: • Name - Enter a name for your camera. • IP Address - Enter the IP address of this camera. If you want to use a domain name, then check the DNS box and enter the domain name. •...
  • Page 45: How Do I Set Up Motion Detection And Recording In D-Viewcam

    14. How do I set up motion detection and recording in D-ViewCam? Step 1: Launch D-ViewCam and click the Schedule Configuration icon.
  • Page 46 Step 2: Select the camera(s) you want to apply the recording schedule to, create a schedule and click Configure Step 3: Under the Mode menu, select Record on Motion. Step 4: Under the Original Video view, click and drag to draw a box or multiple boxes to determine the area(s) that you want to monitor for motion.
  • Page 47 Click OK to close the Encoding Options and click OK again to close Schedule Configuration. Step 5: Click the Start Menu icon and click Start Recording Schedule. A circle will appear in the top right corner of each camera configured for motion detection recording.
  • Page 48 •Green = No Motion Detected •Red= Motion Detected...
  • Page 49: How Do I Set Up Scheduled Recording In D-Viewcam

    15. How do I set up scheduled recording in D-ViewCam? Step 1: Launch D-ViewCam and click the Schedule Configuration icon. Step 2: Select the camera(s) you want to apply the recording schedule to, then create a schedule and click the Configure icon.
  • Page 50 Step 3: Under Mode, ensure Always Record is selected. Step 4: Under the Time section, specify the time when you want the recording to occur and click OK. Note: If you want to record audio, be sure to check the Record Audio box under the audio section.
  • Page 51 Click OK to close the Encoding Options and click OK again to close Schedule Configuration. Step 5: Click the Start Menu icon and click Start Recording Schedule.
  • Page 52: What Are The System Requirements For D-Viewcam 3.X

    Note: A Red circle will appear in the top right corner of each camera with recording configured. This indicates that it is recording. 16. What are the system requirements for D-ViewCam 3.x? To ensure your D-ViewCam surveillance system can maintain high video monitoring and recording performance, certain minimum system configurations are required.
  • Page 53: Why Can't I See The Video From My Camera On D-Viewcam

    17. Why can't I see the video from my camera on D-ViewCam? Issue: FIX: Ensure that you have entered the correct IP address of your D-Link camera, along with the correct user name and password (if they have been configured).
  • Page 54 Step 2: Click on the Camera tab, select your camera, and click Config. Step 3: Confirm the following:...
  • Page 55 •Correct IP address is entered •Correct User Name and Password •Correct Vendor and Model are selected Click OK The camera should now be displayed.
  • Page 56: Why There Is No Sound On D-Viewcam Recording Playback

    18. Why there is no sound on D-ViewCam recording playback? Step 1: Launch D-ViewCam and click the Schedule Configuration icon. Step 2: Click Configure.
  • Page 57 Step 3: Check the Record Audio box and click OK. Step 4: Click on the General Settings icon, go to Setting, and then click System Setting.
  • Page 58 Step 5: Check the option “Enable Audio on Active Channel” and click OK.