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Home and Small Business Mini-PABX Kit
We want to thank you for purchasing the Mini-PABX Kit, it is a very powerful
solution, but we want to warn you that it can only serve you properly if you pay
attention to some very easy and simple rules.
WARNING!
If you read nothing else – please read this!
Support NOTICE:
We want to deliver the best possible support without
effecting the price of the item. Therefore, please read this carefully and check
our Frequently Asked Questions (FAQ) on our web-site before calling for
asking to speak to a qualified technician; if the question is in this Quick-Start
guide, the manual or our FAQ's, then you may be charged for your support call.
BEFORE YOU START:
– make sure all incoming lines are working.
The simple approach is to connect one of the 3 x Phones directly to the
incoming line, if it does not work there is no point in going further. You need to
test all incoming lines and be confident they work before you continue.
Remember: This is a seriously technical product, so to have you up and running
in about ½ an hour, a little time spent understanding the basics is essential.
The 3 x Phones supplied do not need batteries, all the functionality is supplied
over the cable from the Mini-PABX; however if you want to light up the display
then you do need batteries. Batteries are supplied; we include 3 x Alkaline
batteries for each Phone, but the battery manufacturer is responsible for their
quality and we can not guarantee them. Always use Alkaline or high quality
batteries as leaking batteries can ruin the phone(s) and is not warranted.
1. Basic Set-up:
First: Connect your incoming phone-lines to the main incoming lines on the
Mini-PABX , these are clearly marked "Line1, Line2 and Line3".
Connecting to the Exchange Line:
The cables have standard RJ12 connections, for a RJ12
socket, but if it's an old 610 socket, then you need an
605 adaptor (shown on the right) to convert the RJ12
end to fit the older-style 610 wall socket.
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Table of Contents
Summary of Contents for Candour Communications 308
- Page 1 Home and Small Business Mini-PABX Kit We want to thank you for purchasing the Mini-PABX Kit, it is a very powerful solution, but we want to warn you that it can only serve you properly if you pay attention to some very easy and simple rules. WARNING! If you read nothing else –...
- Page 2 RJ12 to 605 adapters are not supplied, but are available if you need them. Connect the other end of these (approx 1.8-metre length) Line-cables to the Mini-PABX as shown here: That is, connect the Exchange Line(s) to the Mini-PABX as shown above. Second: Please make sure that a phone (becomes “Extension-11”) is connected to Port-11;...
- Page 3 Finally: Connect the power cable to the Mini-PABX (Marked “POW” for Power) on the right side of the image above and then to the power-outlet. After checking that all the above is correct, switch on the power to the Mini-PABX. Before you do any more, now is a good time to test the system.
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Page 4: Enter Programming Mode
DEPENDING ON THE MODEL, ALL LINES MAY NOT FUNCTION UNLESS BASIC PROGRAMMING IS COMPLETED. IF ALL LINES DO NOT WORK, YOU CAN ENABLE THEM WITH BASIC PROGRAMMING - IT'S EASY! Basic Programming (do not do this unless you have to): Before you start programming, ensure you have connected your first phone to the port marked 11, this is referred to as Extension-11 or Phone-11 and is the first of 6 or 8 phones you can have on your Mini-PABX. -
Page 5: Basic Functions
Enable Lines: Before you can use the additional lines as a Mini-PABX, you need to activate Lines by first entering the programming mode again (as above with *# 0000 then you can “turn on” (activate) all line(s) by entering 0600# (hear tone) then after hearing the tone, hang up. - Page 6 2 x Dialling-Type Settings: Direct Dial Out allows you to dial an outside number by simply entering the phone number you are calling, but you have to add a Hash ( # ) before you can call an Extension Phone. Indirect Dial Out means that you need to dial 9 before you can dial an outside number, but you simply enter the Extension Phone number (11 through to 16 or...
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Page 7: Programming Examples
Programming Examples ===== ===== Example 1: Small office with 2 lines and 6 extensions. All phones to ring: To program up: Enter program mode *# 0000 Enable line 2: 0602# To force all 6 phones to ring when there's a call on Line-1: 3111# 3112# 3113# 3114# 3115# 3116# To force all 6 phones to ring when there's a call on Line-2: 3211# 3212# 3213# 3214# 3215# 3216#... -
Page 8: Problem Solving
Problem Solving ===== ===== Can not dial-out on Line2 (or Line3): You should run through “Enable Lines” on Page-5 Answering Calls ===== ===== Can only answer call from Phone-1: This is often a default setting where Phone-1 (Ext-11) is set to “Direct-Dial” for a general receptionist situation, this allows the receptionist to answer all calls by simply picking up Extension-11 (Port 11). -
Page 9: Auto Attendant
Auto-Attendant ===== ===== Auto-Attendant means the PABX answers the calls for you like a “Robot- Receptionist” and it is very popular with some users. While this unit does not come with all the advanced features and in-depth instructions that come with dedicated Auto-Attendant devices, also known as Direct Inward System Access (DISA), it is none the less a true Auto-Attendant (DISA) system but it is restricted to 12-seconds of message. - Page 10 call is terminated after 5-Seconds of no input; you can change this as follows: If you feel your customers may not enter Zero or an extension, you can redirect to the Reception-operator by the following command: 161 # f they are mostly nuisance calls, to restore and cut the line, the command is 160 # Once you have entered in the command 161 #...