Motorola One Hyper User Manual
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Motorola One Hyper User Manual

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Summary of Contents for Motorola One Hyper

  • Page 1 User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    Contents Set up phone Hardware diagram Insert and remove SIM and SD cards Manage dual SIMs Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance...
  • Page 4 Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Set screen lock Add message to lock screen...
  • Page 5 Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app...
  • Page 6 Send all calls from contact to voicemail Music Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Storage About storage options Manage phone storage Manage SD card...
  • Page 7 Adjust screen brightness Change font and display size Change theme Change screen timeout Location Use location services Security About security Protect against harmful apps Set up lost phone features Lock and unlock phone Set screen lock Unlock with trusted devices...
  • Page 8 SD card problems Call and SIM issues Problems making/receiving calls Problems during calls Battery issues Charging problems Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer...

  • Page 9: Set Up Phone

    Set up phone Hardware diagram Tray for SIM and SD card Headset jack Microphone Earpiece Pop-up front camera (To learn more, read help in Camera app.) Touch quick settings to open the camera. It closes when you leave the selfie viewfinder. Volume up/down button Power button...

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone Laser autofocus sensor LED flash Ultra-wide camera (To learn more, read help in Camera app.) Main camera Fingerprint sensor and LED notification light, which you can customize USB-C port for charging, transferring files, sharing connection with tethered devices.
  • Page 11 Set up phone Insert the tool into the hole in the tray and gently push to pop it out. Insert or remove the cards as needed. To use an SD card: To use two SIM cards (dual-SIM models only): Push the tray back into the phone. Fix a problem If you’re having problems, try these troubleshooting steps: •...

  • Page 12: Manage Dual Sims

    Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...

  • Page 13: Add Or Remove Accounts

    Set up phone Change settings as needed. Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

  • Page 14: Set Up Voicemail

    Set up phone Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail.

  • Page 15: Make It Yours

    Set up phone • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app.
  • Page 16 Set up phone • Set the wallpaper. • Assign ringtones photos to friends you call. • Find some games. • Play some music. • Start taking and sharing those selfies. To protect your phone, be sure to: • Set up a screen lock.

  • Page 17: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 18 Set up phone : Accessibility settings Turn touch sounds on/off Go to Settings > Sound & lights > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sounds.

  • Page 19: Hearing Assistance

    Set up phone : Accessibility settings Go to Settings > Accessibility. Touch TalkBack and turn Use service off More assistance You can also: • voice commands • Dictate text for messages Hearing assistance Turn on video captions Go to Settings >...

  • Page 20: Use Accessibility Shortcuts

    Set up phone : Accessibility settings • An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions. Connect the external device to your phone using the manufacturer’s instructions. Learn more about connecting with Bluetooth.
  • Page 21 Set up phone : Accessibility settings Go to Settings > Accessibility. Touch Accessibility Menu. Turn Use service on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on To use the menu: At the bottom of the screen, touch If you've set other accessibility tools...

  • Page 22: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 23: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake your phone. Tip: If you're using Moto Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: •...

  • Page 24: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: a navigation bar or icons.

  • Page 25: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 26: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed.

  • Page 27: Status Bar Icons

    Learn the basics : New to Android? Learn about Google apps Many Google apps, like Gmail, Chrome, Photos, and Maps are pre-loaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information.
  • Page 28 Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location.
  • Page 29 Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download...
  • Page 30 Learn the basics : New to Android? DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 31: Phone Terms You Should Know

    Learn the basics : New to Android? Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode...
  • Page 32 Learn the basics : New to Android? SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras. short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently.

  • Page 33: Get Around

    Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & hold Press and wait before lifting one finger. Result: Select something (app icon, text on a page) and see possible actions.

  • Page 34: Move Between Apps And Screens

    Learn the basics : Get around Move between apps and screens Choose how to get around Go to Settings > System > Gestures. Touch System navigation. Choose an option: • Gesture navigation: Use a navigation bar to return to your home screen, to switch apps, or to go back to the previous screen.

  • Page 35: Use Quick Settings

    Learn the basics : Get around lets you switch between recent apps. Tip: For visual assistance, you can add to open the Accessibility Menu magnify what's on the screen. Use quick settings Open quick settings Settings you adjust frequently, like Wi-Fi and Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen.
  • Page 36 Learn the basics : Get around Dolby Smart audio Auto-rotate Battery Saver Mobile data Opens the pop-up front camera. Selfie (To learn about taking selfies, read help in the Camera app.) Airplane mode Screen Cast Data Saver. Appears after you turn on Data Saver the first time. Night Light .

  • Page 37: Wake Or Put Screen To Sleep

    Learn the basics : Get around Open all settings To open the full list of all settings, do one of the following: • Open quick settings and touch • open Settings app. Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term.
  • Page 38 Learn the basics : Get around Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen. Phone ringtone, notification sounds, and alarms. To adjust these volumes, press a Volume button and then use this shortcut on your home screen: Touch to toggle the phone ringtone and notification sounds between on , silent...

  • Page 39: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Open the Moto app.

  • Page 40: Use Voice Commands

    Learn the basics : Frequently used tools Do any of the following: • To crop the screenshot, touch • To edit the screenshot, touch . Then, touch to draw on it, or touch to highlight it. • To share it, touch Touch Save.

  • Page 41: Get Turn-By-Turn Directions

    Learn the basics : Frequently used tools Fix a problem If your phone isn't recognizing “OK, Google” commands: Open the Google app. Touch More > Settings > Voice > Voice Match. Touch Voice Match > Retrain voice model. Get turn-by-turn directions Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using...
  • Page 42 Learn the basics : Frequently used tools Touch & hold the Time and Weather widget, then drag it to a home screen page. Set or delete alarms Touch the time. Do one of the following: • To use an existing alarm, switch it on .

  • Page 43: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools View your calendar Touch the current date to open your calendar, where you can view or add upcoming events. Manage time spent on your phone Understand your habits Go to Settings > Digital Wellbeing & parental controls. If this is your first time using this feature, touch Show your data.
  • Page 44 Learn the basics : Frequently used tools Go to Settings > Digital Wellbeing & parental controls > Wind Down. Turn on Use Wind Down. Adjust start and end times if needed. Set what your phone should do during this scheduled time: •...

  • Page 45: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 46: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 47: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 48: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power. Open the Wallpapers app. Do one of the following: •...
  • Page 49 Personalize your phone : Home screen Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline. Drag a corner or side to resize. Add app shortcuts Swipe up from the bottom of the home screen to open your app list.

  • Page 50: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Remove widgets, shortcuts, or folders To remove widgets or shortcuts from your home screen: Touch & hold it until it vibrates. Drag it to Remove at the top of the screen. To select a totally new user interface for your home screen, download a different launcher.

  • Page 51: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 52: Set Screen Lock

    Personalize your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. •...

  • Page 53: Add Message To Lock Screen

    Personalize your phone : Lock screen Go to Settings > Display > Advanced > Lock screen display. Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.

  • Page 54: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound & lights. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 55: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
  • Page 56 Personalize your phone : Sounds To adjust settings for alarms, media, and touch sounds: Go to Settings > Sound & lights > Do Not Disturb. Touch See all exceptions. For each category, select whether sound and vibration is muted or not Notifications When Do Not Disturb is on, you won’t see or hear notifications by default.
  • Page 57 Personalize your phone : Sounds Touch SMS, MMS, and messaging apps > Allow messages. Choose whether to allow messages from: • Anyone • Contacts only • Starred (favorite) contacts only • None Calendar events and reminders Go to Settings > Sound & lights > Do Not Disturb. Touch See all exceptions.

  • Page 58: Stop Phone From Speaking

    Personalize your phone : Sounds Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: Go to Settings > Sound & lights. Touch Do Not Disturb > Schedules. Do any of the following: •...

  • Page 59: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 60 Apps Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses. Files Browse and manage files and folders stored on your device or card.
  • Page 61 Apps Photos Manage photos and upload them automatically to your private album. Play Movies & TV Get movies and TV shows for instant viewing from Play Store. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
  • Page 62 Apps Switch between recent apps Touch to see your recently used apps. Or, if you're using the navigation bar, drag up from the bottom of the home screen, hold, then let go. Do any of the following: • Touch any app screen to return to it. •...

  • Page 63: Use Two Apps At Once

    Apps Use two apps at once Use split screen view Open the first app. Drag up from the bottom of the home screen, hold, then release. In the recent list, touch the app's icon, at the top of the app's preview, to see Be sure to touch the app's icon instead of the preview, which opens the app.
  • Page 64 Apps • On your lock screen • When you swipe the status bar down on any screen • When you touch & hold an app icon that shows a notification dot If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action.

  • Page 65: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to pre-loaded apps your phone. To download apps: Open the Play Store app. Browse by category or search.
  • Page 66 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 67: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 68 Apps : Manage your apps Do one of the following: • To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs. • If problems still occur, then delete all data saved in the app by touching Storage &...

  • Page 69: Protect Against Harmful Apps

    Apps : Manage your apps Turn on Back up to Google Drive. If you have multiple Google accounts, touch Account to select an account. Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps.
  • Page 70 Apps : Manage your apps Touch Unpin a screen Touch & hold at the same time. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.

  • Page 71: Search And Web Browser

    Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.

  • Page 72: Search Your Phone

    Apps : Search and web browser Touch Say or type the name of place to call, or a search term about the place (for example, “restaurant”). You’ll see a list of nearby search results. Touch the place to dial its number. If it doesn't work: •...

  • Page 73: Browse Websites

    Apps : Search and web browser Find an app Swipe up from the bottom of the home screen to open your app list. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 74 Apps : Search and web browser Open and switch browser tabs In the Chrome app: • To switch tabs, touch the switcher icon • To open a new tab, touch touch the switcher icon , then touch Clear browsing history Open Chrome app.

  • Page 75: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
  • Page 76 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...

  • Page 77: Add Attachments

    Apps : Text messaging Open the message list and touch the conversation marked Draft. Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. Forward a text message Open Messages app.

  • Page 78: Save Attachments From Text Message

    Apps : Text messaging Do one of the following: • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video. •...

  • Page 79: Change Default Messaging App

    Apps : Text messaging To adjust the group messaging setting: In the Messages app, touch > Settings > Advanced. Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app.

  • Page 80: Get Text Messages On Your Computer

    Apps : Text messaging Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: •...

  • Page 81: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 82: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 83: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 84 Apps : Email Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 85: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.

  • Page 86: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 87 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 88: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 89: Set Date And Time

    Apps : Clock app Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
  • Page 90 Apps : Clock app Set date and time automatically Go to Settings > System > Date & time. Turn on Use network-provided time and Use network-provided time zone. Your phone automatically syncs with the local time (using the mobile network). The local time is used for alarms and is displayed on the lock screen and other displays.

  • Page 91: Moto App

    Apps : Moto app About the Moto app Moto Actions Use gestures as shortcuts for common tasks: • Twist your wrist twice quickly to open the camera from any screen. • Make a chopping motion to turn the flashlight on or off. •...
  • Page 92 Apps : Moto app Respond to Moto Display notifications If you haven’t seen activity for a while, to wake your phone, reach for it, or bump it. From the Moto Display screen, you can: • Expand notification details. When you receive multiple notifications from an app (like email), drag the notification icon to to see individual notifications where you can take an action, like reply or archive.

  • Page 93: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 94 Apps : Photos app View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's help.

  • Page 95: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.

  • Page 96: Make Calls

    Calls, contacts, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 97: During A Call

    Calls, contacts, voicemail : Phone calls Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget. • You can save a recent call as a contact.

  • Page 98: Make Video Calls

    Calls, contacts, voicemail : Phone calls To return to the call, swipe the status bar down and touch Ongoing call. Answer call waiting call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold.

  • Page 99: Block Calls And Sms

    Calls, contacts, voicemail : Phone calls Block calls and SMS About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically. Block a number Use either app to block both calls and texts from a number.

  • Page 100: Turn On Call Waiting

    Calls, contacts, voicemail : Phone calls Turn on call waiting When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting. Note: Some carriers automatically control call waiting.
  • Page 101 Calls, contacts, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Touch Add Contact. If you have multiple accounts, select one. Do one of the following: •...

  • Page 102: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.

  • Page 103: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • To assign a custom ringtone, touch >...

  • Page 104: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon).

  • Page 105: Share Contacts

    Calls, contacts, voicemail : Contacts In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share contacts with someone by sending a name card file (.vcf).

  • Page 106: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 107: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 108: Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 109: Transfer Music Files

    Music • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again. Transfer music files About transferring music You can transfer purchased music files stored on your devices between devices you own. Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices.
  • Page 110 Music Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed). Unlock the phone.

  • Page 111: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Weaker chargers take longer to charge the phone, and if you use the phone while charging, may not charge it at all.

  • Page 112: Use Battery Saver Mode

    Battery • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
  • Page 113 Battery • Stop apps from doing things in the background When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off To turn Battery Saver on at any time, open quick settings and touch To turn Battery Saver on automatically when your battery's charge is below a specified level: Open quick settings, then touch &...

  • Page 114: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 115: Manage Sd Card

    Storage Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: •...

  • Page 116: Find Downloaded Files

    Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space on your phone.

  • Page 117: Recover Recently Deleted Files

    Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch •...

  • Page 118: Upload Photos And Videos

    Storage Upload photos and videos Back up automatically Open the Photos app. Touch > Settings > Back up & sync. Turn Back up & sync on Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. •...
  • Page 119 Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). • Touch to add another page. When you've finished scanning, touch Change the document title and folder on Drive, if desired, then touch Save.

  • Page 120: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 121: Use Airplane Mode

    Network and internet If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, the touch Forget.
  • Page 122 Network and internet Set data limit Sometimes it's easy to exceed your data plan limit without realizing it. To avoid surprises, set a usage warning that notifies you when you’re close to your limit, and set a usage limit that turns off cellular data when the limit is reached.

  • Page 123: Share Your Internet Connection

    Network and internet Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your phone's cellular data connection with multiple devices by turning your phone into a Wi‑Fi hotspot.
  • Page 124 Network and internet Set up the connection. To connect Do this A phone On your phone, next to the hotspot's name, touch and unlock if prompted. Use the other phone's camera to scan the QR code that provides the password. Other device Open the device’s Wi-Fi settings.

  • Page 125: Connect To Vpns

    Network and internet On your phone, go to Settings. Touch Network & internet > Hotspot & tethering. Turn on USB tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and computer.

  • Page 126: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.

  • Page 127: Connect With Wi-Fi Direct

    Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 128: Tap & Pay With Nfc

    Connected devices Touch Advanced > Wi-Fi Direct. You'll see a list of Wi-Fi Direct devices that are within range and compatible. Touch the device’s name to connect. Tap & pay with NFC Only some versions of this phone, sold in certain countries, support this feature. Use NFC (near-field communication) to pay quickly and securely at checkout registers by touching your phone to...

  • Page 129: Cast Screen Or Media To Tv

    Connected devices NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot of information or struggle with pairing. Turn NFC on Go to Settings > Connected devices > Connection preferences. Turn NFC on If you don't see this option, then your phone doesn't support NFC.
  • Page 130 Connected devices • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port. (Learn how.) To start casting: Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network.

  • Page 131: Transfer Files Between Phone And Computer (Usb)

    Connected devices • Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. • Move your phone to within 15 feet of your Chromecast or TV with Chromecast. Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).

  • Page 132: Print From Your Phone

    Connected devices On your computer, download the Android File Transfer application from www.android.com/filetransfer and follow the onscreen instructions. Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app •...

  • Page 133: About Wireless Sharing

    Connected devices In Play Store, search for “[printer brand] print service” and install the app for the printer's service plugin. Once installed, return to Settings > Connected devices > Connection preferences > Printing and touch the print service plugin name to automatically find your printer. If your printer isn't found automatically, touch >...
  • Page 134 Connected devices • Sharing with a friend or group. • Sharing immediately, as an event is happening. Things to consider: • You and your recipients must have cellular data plans to receive multimedia text messages. • Sending high resolution photos via text message uses more more data. •...
  • Page 135 Connected devices • Controlling how long you share something. You can easily delete it or turn off sharing. Some social networks allow you to post photos and videos for only several seconds, to be viewed but not saved, while some posts remain available indefinitely. Check the social network for specifics. Things to consider: •...

  • Page 136: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 137: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 138 Other settings : Apps & notifications Do one of the following: • To stop all notifications from an app, turn it off • To stop certain notifications from an app, touch the app name, then turn notifications or off each category. •...
  • Page 139 Other settings : Apps & notifications Touch & hold the app icon. Touch > Notifications. Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb on Turn on snoozing If you want to be able to snooze notifications by dragging them left or right, turn on snoozing: Go to Settings >...

  • Page 140: Turn Emergency Alerts Off/On

    Other settings : Apps & notifications Set lock screen notifications for all apps to Show alerting and silent notifications. Touch & hold the app icon, then touch > Notifications. Touch the category for checkmarked notifications. Touch Advanced > Lock screen > Show sensitive content only when unlocked. Tip: When you turn on Lockdown, notifications won't show on your lock screen.

  • Page 141: Display

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...

  • Page 142: Change Font And Display Size

    Other settings : Display Turn Adaptive brightness on or off. Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings > Display > Advanced. Do any of the following: •...

  • Page 143: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, and mobile networks to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view commute traffic, find nearby restaurants, or tag your photos with the location where you took them.

  • Page 144: Security

    Other settings : Security About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted place...

  • Page 145: Set Up Lost Phone Features

    Other settings : Security If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps. Set up lost phone features Find My Device allows you to remotely locate, lock, and erase your phone. To remotely locate your phone, location services must be on.

  • Page 146: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: •...

  • Page 147: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Go to Settings > Display > Advanced > Lock screen display. Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.

  • Page 148: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Unlock your phone, then touch Trusted devices > ADD TRUSTED DEVICE. Touch a device to select it from the list of connected devices. Tip: If your device isn't in the list, make sure you are paired with it.

  • Page 149: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Set up your places: • If you added Home or Work locations in Maps, touch the location name and turn it on if desired. • To add a location, touch Add trusted place. Verify your current location to add it, or touch , type the address to add, and touch Select this location.

  • Page 150: Use Fingerprint Security

    Other settings : Security : Lock and unlock phone Make sure you have set a screen lock. Go to Settings. Touch Security > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it.
  • Page 151 Other settings : Security • If multiple users share the phone, users should add their fingerprints from within their user profile, instead of adding multiple fingerprints to your owner profile. • Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps.

  • Page 152: Lock Sim Card

    Other settings : Security Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor. The sensor may have trouble reading fingerprints if your finger is: • •...
  • Page 153 Other settings : Security If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled. Contact your carrier for a PIN unlock key (PUK) to re-enable the SIM.

  • Page 154: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

  • Page 155: Sync Accounts And Apps

    Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Sync accounts and apps About syncing You can manage how apps connected to your accounts...

  • Page 156: Manage Information In Your Google Account

    Other settings : Accounts Manage information in your Google account Google collects information from you to provide personalized services and tailored content, as outlined in the Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...

  • Page 157: System

    Other settings : System Customize the keyboard Quickly access keyboard settings On the keyboard, touch > You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch >...

  • Page 158: Use Multiple Languages

    Other settings : System Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch > Touch Text correction. Adjust settings: • If you don’t want predictions based on your previous word, turn Next-word suggestions off .
  • Page 159 Other settings : System Select the language. Touch Done. Then, switch between languages on the keyboard by touching...

  • Page 160: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 161: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 162: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 163: About Phone

    Other settings : About phone Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to Settings...

  • Page 164: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 165: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 166: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
  • Page 167 Fix a problem : Hardware issues Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
  • Page 168 Fix a problem : Hardware issues Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for errors. Depending on the size of your card and usage, this process could take up to an hour.

  • Page 169: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 170: Problems During Calls

    Fix a problem : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar. If you see it: •...
  • Page 171 Fix a problem : Call and SIM issues Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on. safe mode to see if apps you installed are causing the issue and uninstall as needed.
  • Page 172 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch More > Settings > Voice > Voice Match. Turn Access with Voice Match off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.

  • Page 173: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 174: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off. To check if a third-party app you installed is automatically turning Bluetooth on, use safe mode to identify the...
  • Page 175 Fix a problem : Bluetooth, Wi-Fi, USB issues Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls. Check that Phone audio is on: Go to Settings and touch Bluetooth.

  • Page 176: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues If that doesn't fix it, follow the steps for specific problems in the sections above. Wi-Fi problems After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect:...

  • Page 177: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.

  • Page 178: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 179 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 180: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 181: Messaging Problems

    Fix a problem : App issues Problems with Gmail For help with Gmail, read Google's troubleshooting information. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...

  • Page 182: Camera Problems

    Fix a problem : App issues If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessaging. You need to deregister your account. Contact your carrier.
  • Page 183 Fix a problem : App issues • Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom during the shot itself, pixelation will be more evident. • If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor shots;...
  • Page 184 Fix a problem : App issues Check which apps have permission to access the camera. Settings > Apps & notifications > Permission manager > Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don’t use.

  • Page 185: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates, which are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the software update website for your country.

  • Page 186: Reset Phone

    Fix a problem : Maintenance procedures Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. Touch RESET SETTINGS. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again. Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition.

  • Page 187: Get More Help

    Fix a problem : Maintenance procedures External reset If you can’t access Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on. Press the Volume Down button until you see Recovery mode.

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