Related Manuals for Dormakaba BEST Wi-Q WQXM-PG
Summary of Contents for Dormakaba BEST Wi-Q WQXM-PG
- Page 1 WQXM-PG WI-Q™ GATEWAY S E T U P A N D U S E R G U I D E Wireless Intelligence That Stands Alone...
- Page 2 W I R E L E S S I N T E L L I G E N C E T H A T S T A N D S A L O N E...
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Page 3: Credits | Copyright
USA Inc. Information in this document is subject to change without notice and does not represent a commitment on the part of dormakaba Written and designed at dormakaba USA Inc. USA Inc. The software described in this document are furnished 6161 East 75th Street under a license agreement or nondisclosure agreement. -
Page 4: Fcc/Ic Certification
FCC/IC CERTIFICATION FCC/IC CERTIFICATION • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician CAUTION: Please keep the PG antenna 20cm away from for help. -
Page 5: Fcc/Ic Certification And Ul Evaluation
Electrical Ratings WARNING: Changes or modifications not expressly Source Voltage Current approved by dormakaba could void the user’s authority to 12VDC operate the equipment. 44-52VDC (mode B) 84mA • Wiring methods used shall be in accordance with the National Electrical Code, ANSF/NFPA70. -
Page 6: Ul Evaluation And Acs Interoperability
UL EVALUATION AND ACS INTEROPERABILITY UL EVALUATION (CONTINUED) ACS INTEROPERABILITY • This product is not intended for outside wiring as covered NOTE: Card ID offsets require special consideration in the Access by Article 800 in the National Electrical Code, NFPA 70. Control Software when the WQXM-PG is used with a Mercury Pan- •... -
Page 7: Dormakaba Technical Support
TECHNICAL SUPPORT Address dormakaba USA Inc. 6161 East 75th Street Indianapolis, IN 46250 Web Page www.bestaccess.com Phone 1-800-392-5209 WQXM-PG Wi-Q™ Gateway Setup and User Guide | 7... -
Page 8: Table Of Contents
FCC/IC Certification ................... 4 FCC/IC Certification and UL Evaluation ............5 UL Evaluation and ACS Interoperability ............6 dormakaba Technical Support ..............7 1 System Overview .................. 13 1.1 Mercury LP4502 and Wi-Q Components ..........13 2 Setup Checklist ..................15 3 Hardware Installation ................ - Page 9 TABLE OF CONTENTS TABLE OF CONTENTS 3.2.2.2 Plotting the Plan ............... 21 3.2.2.3 Device Identification ..............21 3.2.2.4 Interference ................22 3.2.2.5 Extended Range ............... 22 3.2.3 Position Gateways (Task 2) ............. 22 3.2.3.1 Antenna Types ................. 22 3.2.3.2 Power Supply ................23 3.2.3.3 Survey Mode ................
- Page 10 TABLE OF CONTENTS TABLE OF CONTENTS 3.2.5.4.1.2 Generate Logs ..............31 3.2.5.5 Gateway Menu ................. 32 3.2.5.5.1 Assigning an IP Address ............33 3.2.5.5.1.1 DHCP ................33 3.2.5.5.1.2 Static IP Assignment ............33 3.2.5.5.1.3 Portal Service Port ............34 3.2.5.5.1.4 Enabling SSL ..............34 3.2.5.5.1.5 Update Portal Firmware ...........
- Page 11 TABLE OF CONTENTS TABLE OF CONTENTS 3.2.5.6.5.1 Logging in to the Mercury Board UI (User Interface) .... 40 3.2.5.6.5.2 Updating/Creating Users and Passwords ......41 3.2.5.6.5.3 Load SSL Certificates into the Mercury Panel ...... 41 3.2.6 Install Wireless Access Controllers (Task 5) ........42 3.2.6.1 Installation ................
- Page 12 1 SYSTEM OVERVIEW...
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Page 13: System Overview
SYSTEM OVERVIEW 1.1 Mercury LP4502 and Wi-Q Components This manual is the complete guide to the – Access Control Software integration of BEST Wi-Q Wireless Hard- ware with the Mercury Panel and the Optional Mercury LP4502 ACS Interface Board The Mercury LP4502 Access Control Panel Interface Board can Access Control System. - Page 14 2 SETUP CHECKLIST...
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Page 15: Setup Checklist
SETUP CHECKLIST SETUP CHECKLIST The Mercury Access Panel and Wi-Q Hard- ware is set up in seven basic tasks. Com- NOTE: System setup does not proceed in a linear manner. It may be required to skip around in the process. pleting these tasks will assist in getting the system up and running as quickly and □... - Page 16 3 HARDWARE INSTALLATION...
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Page 17: Hardware Installation
HARDWARE INSTALLATION HARDWARE INSTALLATION existing Wiegand/Prox, RQE, door strike, and door monitor switch con- The Mercury LP4502 Access Panel locates figurations (B). Configuration types are briefly described in the following paragraphs. Full installation instructions are provided in the following the Wi-Q Gateways on the local network sections. -
Page 18: Gateways
NOTE: Please check with your dormakaba representative for a list of compatible controllers. 3.1.3 Wireless Controllers The Wi-Q Gateway is designed to operate with Wi-Q Technol- 3.1.5 Antenna Types and Applications... -
Page 19: Installing System Hardware
HARDWARE INSTALLATION HARDWARE INSTALLATION Antenna Types 3.2.1 What Is Needed to Install Wi-Q Hardware Dormakaba □ Gateway Configuration Engineering drawings or segment map Antenna Model Model Description □ A Site Survey completed via the WQXM-PG Gateway Reference □ A spectrum analysis tool to identify the best open channels... -
Page 20: Develop A Site Plan (Task 1)
HARDWARE INSTALLATION HARDWARE INSTALLATION 3.2.2 Develop a Site Plan (Task 1) Figure 3 Typical Site Configuration Before installing Gateways, it is a good idea to develop a general plan for the segment. This plan will provide guidance in decid- ing where to install the Gateways. It is important to consider the Parking Garage Building 2 following:... -
Page 21: Site Survey
HARDWARE INSTALLATION HARDWARE INSTALLATION 3.2.2.1 Site Survey Figure 4 Sample Site Installation Plan The WQXM-PG Wi-Q Gateway has a built in Site Survey feature. This part of the portal functionality allows the installer to conduct an on-site survey of the wireless communication between the Parking Garage Building 2 Gateways and the Wi-Q Controllers without the use of a third-par-... -
Page 22: Interference
15, tances and through obstacles. If there is trouble verifying signals, 20, 25 for Wi-Q Configurations as these channels do not directly consider antenna type options. -
Page 23: Power Supply
HARDWARE INSTALLATION HARDWARE INSTALLATION 3.2.3.3 Survey Mode Figure 5: Selecting the Antenna Type That Best Suits the Installation The WQXM-PG Gateway has a built in Survey Mode. This feature Exterior Interior is especially handy when performing a Site Survey for portal and Omni-Directional Omni-Directional controller approximations for future installations as well as trouble-... - Page 24 HARDWARE INSTALLATION HARDWARE INSTALLATION 8. Noting the Gateway’s sign-on key, sign on the Wi-Q Con- the blue dashed line in the Signal Strength chart. If the Portal troller(s) with a keypad. RSSI value is below the limit, please reposition the Gateway or the •...
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Page 25: Install Gateways (Task 3)
HARDWARE INSTALLATION HARDWARE INSTALLATION interference maybe in the area. If this value is below 80%, the Figure 7: Installing a Gateway in a Protected Area reader will not receive all the configuration data. To verify the portal packet ratio, update the reader statistics to poll every 10 seconds instead of once a day while running the survey tool in the WQXM-PG. -
Page 26: Configure Gateways (Task 4)
192.168.1.200. To temporarily enable the portal’s Gateway inside a locked enclosure designed for that purpose. wireless network for configuration, do the following: Contact your dormakaba dealer for more information. • Push the Wi-Fi enable button on the side of the WQXM-PG Wi-Q Gateway. - Page 27 HARDWARE INSTALLATION HARDWARE INSTALLATION NOTE: The Gateway’s last 6 of the MAC address will correlate Figure 9 Wi-Fi Enable Button to the Wi-Fi SSID (connection name) and more than one portal’s wireless network may appear in the list at a time. Example --->...
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Page 28: Configure The Wqxm
3.2.5.2 Configure the WQXM-PG Gateway Open the device’s browser window and navigate to the Gateway’s default IP address: 192.168.1.200. NOTE: dormakaba recommends Google Chrome as the web browser to navigate the WQXM-PG web pages. 3.2.5.2.1 Login Screen Log in to the Gateway. -
Page 29: Gateway Status Window
HARDWARE INSTALLATION HARDWARE INSTALLATION Change the Default Password. 1. Click on the ‘Edit’ icon to the right of the ‘Password’ field. 2. Enter the current Password in the ‘Password’ field. 3. Enter the new Password in the ‘New Password’ field. 4. -
Page 30: Details
HARDWARE INSTALLATION 3.2.5.4.1 Details 3.2.5.4.1.1 Wireless Controllers • IP Address – Displays the Ethernet IP address of the At the bottom of the Gateway Status window is a list of the Gateway as configured in its current state. associated Wi-Q Controllers and their attributes. •... -
Page 31: Generate Logs
□ The ‘Technician’ and ‘Advanced’ log buttons allows the installer/ configured, and not locked to the Gateway. technician to assist dormakaba BEST software support in trouble- 30053 – Controller is taking configuration updates. □ shooting an issue. These logs may be used by the local installer □... -
Page 32: Gateway Menu
Clicking on the ‘Advanced Log’ button will download the log file to the browser’s download location and should be forwarded to Technical Support via email at bas.support.best.us@dormakaba. com. The file will be named with the following naming convention: Portal_0014fmacaddress_201907datetime.tar.gz.enc... -
Page 33: Assigning An Ip Address
HARDWARE INSTALLATION if nothing has been connected to WQXM-PG wireless network for 30 minutes, the internal Wi-Fi network will automatically disable. 3.2.5.5.1.1 DHCP A static IP address of 192.168.1.200 is the default IP of the WQXM-PG for first time configuration via the LAN port, howev- er, the Gateway has built in DHCP functionality allowing network administrators to assign portal IP’s dynamically via DHCP. -
Page 34: Portal Service Port
HARDWARE INSTALLATION To save the changes for the static IP address, click on the ‘Save’ 3.2.5.5.1.5 Update Portal Firmware button at the bottom of the window. Occasionally it is necessary to upgrade the portal firmware. To upgrade the portal firmware, do the following: 1. -
Page 35: Reboot Gateway
HARDWARE INSTALLATION 3. In the firmware upgrade pop-up screen, click on the 5. The Gateway will reboot immediately. During a reboot, the ‘Browse’ button to browse to the firmware file. Gateway will flash purple. Once it reconnects to the ACS, the LED will display a solid green light. -
Page 36: Interface Menu
HARDWARE INSTALLATION 3.2.5.6 Interface Menu The interface menu option on the WQXM-PG is for use when the Gateway will be used in a third-party ACS. This menu option will allow the WQXM-PG to be configured to communicate with the Mercury LP4502 Board. 3.2.5.6.1 Enable Mercury Mode Mercury Mode is enabled when using the WQXM-PG with a third- party ACS and the Mercury Controller Board LP-4502 or MP-4502... -
Page 37: Update The Ip Configuration For The Lp4502 Mercury Board
HARDWARE INSTALLATION 8. Port 1883 is used for portal service communication by default. If port 1883 is already in use and the customer would prefer the port to be something else, change this port number in the LP4502 as well as in the WQXM-PG Mercury Interface Configuration. -
Page 38: Adding Sign-On Credentials To The Wqxm-Pg (Gateway)
HARDWARE INSTALLATION 3.2.5.6.3 Adding Sign-on Credentials to the WQXM-PG Enter credential criteria as prompted: Credential Name – Name of credentialed user to add • (Gateway) • Type – Magnetic stripe or Wiegand/Prox card From the Portal’s UI homepage click on the ‘Credentials’ tab. Credential Number –... -
Page 39: Sign On Wi-Q Controllers To The Wqxm-Pg
HARDWARE INSTALLATION Credentials already in the system can be edited (or deleted) by 3.2.5.6.4 Sign On Wi-Q Controllers to the WQXM-PG clicking the ‘Edit’ button on the Credentials home screen, and The enrollment process for the Wi-Q Controllers requires a default saved once done. -
Page 40: Magnetic Card Method
HARDWARE INSTALLATION 3.2.5.6.4.2 Magnetic Card Method 3.2.5.6.5 Configuring the Mercury Panel for Use With the • If the WDC, WAC or Omnilock is equipped with a magnetic WQXM-PG card reader do the following: 3.2.5.6.5.1 Logging in to the Mercury Board UI (User Inter- •... -
Page 41: Updating/Creating Users And Passwords
HARDWARE INSTALLATION 3.2.5.6.5.3 Load SSL Certificates into the Mercury Panel The Mercury Board User Interface Page (a.k.a. “LP4502 Configura- tion Manager”) will appear as follows: On the Mercury Panel some custom settings must be configured as follows: NOTE: Steps 1-4 are one-time configurations after a hard reset of the Mercury Panel. -
Page 42: Install Wireless Access Controllers (Task 5)
Compatible Keypad controllers and is configured and monitored in the Access Control Software, just like a standard controller. NOTE: Please check with your dormakaba representative for a list of compatible controllers. 42 | WQXM-PG Wi-Q™ Gateway Setup and User Guide... -
Page 43: Installation
For other applications, such as outdoor use, contact the factory for the appropriate NEMA enclosure. Changes or modifications not expressly approved by dormakaba could void the user’s authority to operate the equipment. 3.2.6.2 Wireless Access Control Wiring The Wireless Access Controller (WAC) can be installed with its own 12 VDC power supply or slaved to the existing installation. -
Page 44: Resetting The Wac
If the locks will be installed on non-standard doors, contact re-establish communication. To reset the WAC, push and hold the dormakaba Customer Service for more information. reset button located on the controller board next to the antenna inlet until the first green LED flash. Release immediately after the Lockset instructions are given for right-hand doors (as determined first green LED flashes. - Page 45 HARDWARE INSTALLATION Proximity Card Check • The magnetic stripe on the card should be aligned If the Wi-Q Controller has a proximity card reader, the temporary with the “V” mark by the card slot. The lights on the operator card (supplied with the controller) and the sign-on card top of the controller will flash green once and unlock, (created in the ACS Software or the web interface of the LP4502 then during the open delay time, it will flash green five...
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Page 46: Troubleshooting The Controllers
HARDWARE INSTALLATION 3.2.7.3 Troubleshooting the Controllers 3.2.7.3.2 Troubleshooting the WAC/SDC LED Lights Sounder 3.2.7.3.1 Troubleshooting WDC and Omnilock Locks Single Red Flash -------- Use the card at a moderate If the mechanism doesn’t unlock, refer to the following table: speed. Red Flashes 3 short tones Use the temporary operator... -
Page 47: Sign On Wi-Q Controllers (Task 7)
HARDWARE INSTALLATION Once this is done, return to the site and sign on the controllers. NOTE: The keypad codes 5678 and the sign-on key should be For more information see the “Sign On and Configure Controllers presented in rapid success. It is important to not let the controller (Task 7)”... -
Page 48: Verify Sign-On Success
HARDWARE INSTALLATION The blue LED will flash as the controller receives information from 3. Immediately present the sign-on card to the reader. the controller. If the reader does not successfully sign on to the WQXM-PG, re- If the sign-on procedure was not a success, the final LEDs will be peat the steps above ensuring that the delay between the tempo- 3 quick red flashes accompanied by 3 beeps that go down in pitch. -
Page 49: Verify Signal Strength And Packet Ratio Using Survey Mode
HARDWARE INSTALLATION 3.2.8.2 Verify Signal Strength and Packet Ratio Using Portal Signal Strength The Portal RSSI value indicates how well the portal receives signal Survey Mode from the door controller and should be -75dB or better. The Survey Prior to installation, the Wi-Q Technology Site Survey feature in Mode charts in the WQXM-PG denotes the lowest limit by the blue the WQXM-PG should have been used to verify basic controller dashed line in the Signal Strength chart. - Page 50 1 time a day once the troubleshooting is complete. NOTE: OnGuard 7.4 and higher with Wi-Q Interfaced installations using the WQXM-PG, require global statistics update poll rates to be made during troubleshooting. Please contact dormakaba Tech- nical Support for direction at 800-392-5209 or via email at bas. support.best.us@dormakaba.com.
- Page 51 For any questions regarding the functionality of this integration please contact BAS.Support.Best.US@dormakaba.com with the subject line: WQXM-PG Wi-Q Gateway Setup and User Guide. BEST is a trademark of dormakaba USA Inc. T91416_A ©2020 All rights reserved.
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