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8 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model
and serial number of your product. The model
number and serial number are on the back of your
product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this unit do not work.
•
Disconnect this product from the power
outlet for a few minutes, then connect again.
No reaction to the remote control.
•
Connect this product to the power outlet.
•
Point the remote control at the IR sensor
located on the front panel of this product.
•
Insert the batteries correctly.
•
Insert new batteries in the remote control.
Picture
No picture.
•
See the TVs user manual on how to select
the correct input on the TV. Change the TV
channel until you see the Philips screen.
Sound
No audio output from the TV.
•
Ensure that the audio cables are connected to
the audio input of the TV.
•
Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (stereo system/amplifier/receiver).
•
Ensure that the audio cables are connected to
the audio input of the audio device.
•
Turn on the audio device to its correct audio
input source.
No sound during DivX video playback.
•
The audio codec may not be supported by this
product.
Play
DivX video files cannot be played.
•
Ensure that the DivX video file is complete.
•
Ensure that the file name extension is correct.
The aspect ratio of the screen is not aligned with
the TV display setting.
•
The aspect ratio is fixed on the disc.
DivX subtitles are not displayed correctly.
•
Ensure that the subtitle file name is the same
as the movie file name.
•
Select the correct character set.
•
Press
SETUP.
•
Select
[Language] > [DivX Subtitle] in
the menu.
•
Select the character set that supports the
subtitle.
The contents of the USB flash drive cannot be read.
•
The USB flash drive format is not compatible
with the digital receiver.
•
The drive is formatted with a file system which
is not supported by this unit (e.g. NTFS).
EN
15
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