Troubleshooting - TMC Aquarium REEF-Cam Instructions For Installation And Use Manual

troublEsHooting

my smartphone/tablet cannot locate the rEEf-cam i am trying to connect to.
1. Ensure the REEF-Cam WiFi hub is switched on and that all connections have been made correctly.
2. Switch off the WiFi on your smartphone/tablet, wait a few moments and then switch it back
on again.
3. Ensure the WiFi settings on your smartphone/tablet are configured and working correctly.
4. Manually reset to restore to factory settings following the steps above.
my rEEf-cam cannot connect to my local Wifi network
1. Ensure your WiFi network router is switched on and is correctly configured.
2. Ensure the REEF-Cam WiFi hub is in range of your WiFi network router and that your
smartphone/tablet is trying to connect to the correct WiFi network and router.
3. If a WiFi network is NOT found press the refresh button and the REEF-Cam App will
search again.
4. Ensure you have not entered an incorrect WiFi network password. In this instance, please
delete the camera from the REEF-Cam App by accessing the "Delete Camera" function on
the "Camera Setting" page. Once deleted, close the REEF-Cam App and then follow the
installation steps under "Network Connection - Setting up the WiFi Connection" above
ensuring that you enter the correct WiFi network password.
i cannot add a new camera to my local Wifi network
1. Ensure the WiFi hub of your new/additional REEF-Cam is switched on and that all
connections have been made correctly.
2. Ensure the name, UID/QR code and password for the new camera have been entered
correctly. (please note: The UID and QR Code can be found on the back of the WiFi hub.)
3. Manually reset the REEF-Cam, following the steps under "Manual Reset - Restoring Factory
Settings" above.
i cannot add or connect to a remote camera
1. Ensure that the remote camera you are trying to add and connect to has been installed and
correctly configured, and is switched on.
2. Ensure the UID/QR code and password for the remote camera are all correct and have
been entered correctly. (please note: The UID and QR Code can be found on the back of
the WiFi hub.)
3. Ensure that the smartphone/tablet that you are using is successfully connected to a WiFi or
3G/4G internet connection.
the picture quality and streaming on my rEEf-cam is not as good as i would expect
please note: The picture and streaming quality of the REEF-Cam is dependent on many
different variables, such as the performance and speed of your internet connection, strength of
signal of wireless network, physical obstructions in the line of sight between the REEF-Cam
WiFi hub and the WiFi router, and internet connection quality and speed on the receiving
smartphone or tablet.
1. Ensure the REEF-Cam lens is clean and free of algae or detritus. Only clean the REEF-Cam
lens with a soft, clean cloth, NEVER with an algae pad or scraper or any other abrasive
material that could scratch or damage the lens.
2. Check the speed of your internet connection and the signal strength of your wireless network.
3. Check to ensure the REEF-Cam hub is positioned and connected to your wireless network correctly.
4. Use the "Video Setting" function to adjust frame and bit rate to optimise picture quality.
5. please note: For optimum camera picture quality, the water clarity of the aquarium
should be maintained as best as possible and the REEF-Cam lens must be clean and free of
algae or detritus at ALL TIMES. Factors such as feeding, algal blooms, aquarium treatments,
aquarium maintenance and water turbidity will have a direct effect on the quality and
clarity of the REEF-Cam picture.
6. Ensure the camera is not receiving direct light from the aquarium lighting. We recommend
angling the camera downwards, away from the light source to avoid problems.
can other people access and view my rEEf-cam
1. If you have NOT changed the factory default password, then other people from your local
WiFi network will be able to access and view your REEF-Cam. Also, if you share the UID
or QR code and password for your REEF-Cam with others, then they will also be able to
remotely access your REEF-Cam.
please note: To ensure the security and restrict access to your REEF-Cam, we strongly
recommend that you change the factory default password ("admin") to your own personal
password and make a note of it. Use the "Camera Password" function on the "Camera
Settings" screen, as described above.
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