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VIPColor VP7 Series User Manual

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VIPColor
VP7xx Printer Series
U s e r   G u i d e

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Summary of Contents for VIPColor VP7 Series

  • Page 1 VIPColor VP7xx Printer Series U s e r   G u i d e...
  • Page 2 Copyright © 2018 VIPColor Technologies. All rights reserved. No part of this document may be photocopied, reproduced, or translated to another language without the  prior written permission of VIPColor Technologies.  Trademarks  Firefox is a trademark of the Mozilla Foundation. Intel and Intel Core are trademarks of Intel Corporation in the U.S. and/or other countries. Java and Oracle are registered trademarks of Oracle and/or its affiliates.  Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks of Microsoft  Corporation in the U.S.A. and/or other countries. Memjet is a trademark of Memjet Ltd. Edition VP750‐80002 VP7xx Printer User Guide Edition 1.0 Dec 2017. FCC  This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:  (1) this device may not cause harmful interference, and (2) this device must accept any interference  received, including interference that may cause undesired operation.

  • Page 3: Safety Precautions

    Safety Precautions Electrical Shock Hazard Do not disassemble any part of your printer. There are no user‐repairable parts inside the printer. Disassembly of any part of the printer will void all warranties. Fire Hazard Keep the printer well away from all heat sources and flammable substances. Switch your printer off immediately and unplug the power cord from the wall socket if you notice any of the following: • Smoke rising from the printer. • An acrid smell coming from the printer. • Sparks being emitted from printer. Contact your supplier as soon as possible. WARNING: Hazardous Moving Parts Keep fingers and other body parts away from the printer. Installation • Install the printer on a flat, level surface. The printer must remain level at all times. Tilting the printer may cause undue leakage of ink and affect performance and print quality. • Avoid wide temperature variations. Install the printer in a protected location away from direct sunlight, open windows or any other places subject to temperature extremes. Power Supply Input Rating 100–240 VAC, 50/60 Hz, 3.6 A Operating Temperature 15°C to 35°C  • Always use the Power button on the control panel to turn the printer off. Removing power to the printer in any other manner may damage the printer. • Use only the supplied power cord. Use of any other power supplies or cords may damage the printer and void your warranty.
  • Page 4 Printer Usage • Ensure adequate ventilation to the printer. Blocking ventilation openings around the printer may cause it to overheat and become damaged. • Keep liquids and heavy objects away from the printer. Heavy objects may warp the outer shell, damaging the printer. Liquids may discolor or damage the skin and, if they penetrate it, may damage the printer beyond repair. • Use only authorized consumables. Use of any printhead other than authorized Memjet technology printheads will damage the printer and void your warranty. Use of unauthorized inks or ink cartridges may damage the printer and will void your warranty. • Clear media jams promptly. To avoid further problems, promptly attend to all media jams, as well as any other cause of printer failure. • If you are moving the printer, allow sufficient time after installation for the temperature and humidity of the internals of the printer to arrive at equilibrium with the surroundings.

  • Page 5: Table Of Contents

    Contents Safety Precautions ............3 Setting Up the Printer ........7 Set Up the Printer............8 Troubleshoot Printer Setup .......... 12 Warranty Registration ........... 13 Change Security Passwords (Administrator) ...... 13 Additional Networking Information ........ 14 If the Printer Has a Static IP Address ....... . . 14 If the Connection to the Printer Has Changed ...... 14 Using the Printer.........15 Parts of the Printer ............ 16 Using the Control Panel .......... 17 Selecting the Security Level ......... . 19 Choosing Label Media........... . 20 Printing Labels ............ 23 Change Default Settings in Printer Driver ...... 23 Select the Media Type .......... 25 Adjust Alignment for Printing ........ 26 Printing Borderless (Full‐Bleed) Labels ........ 27...
  • Page 6 Troubleshooting .........65 If Error Messages Appear .......... 66 Poor Print Quality or Incorrect Printout ........ 69 Other Printing Problems .......... 72 Clearing a Media Jam........... . . 73 Clearing Clogged Ink Nozzles.......... 73 Adjusting Sensor Sensitivity .......... 75 Appendix ..........77 System Requirements........... . 78 Config Options on the Control Panel ........ 80 Printer Interface (GPIO) Specifications ........ 84 Regulatory Information .......... 87 Worldwide VIPColor Technologies Contacts ...... 90...

  • Page 7: Setting Up The Printer

    Chapter 1 Setting Up the Printer Set Up the Printer 8 Troubleshoot Printer Setup 12 Warranty Registration 13 Change Security Passwords (Administrator) 13 Additional Networking Information 14 Set up the printer on a flat, level surface away from direct sunlight (see Safety Precautions on page 3). Ensure that there is: • A power outlet nearby. • Sufficient space to work with the printer. The media cover and top cover open upwards, and media loading is from the left side of the printer. Setting Up the Printer...

  • Page 13: Warranty Registration

    Warranty Registration 1. On the Windows Start menu, select All Programs > VIPColor > VIPColor VP700 Label Printer > Warranty Registration. You will be redirected to the warranty website. 2. Follow the instructions to register. Change Security Passwords (Administrator) Once the printer has been set up, an administrator should change the security passwords using the Embedded Web Server (EWS). 1. On the Windows Start menu, select All Programs > VIPColor > VIPColor VP7xx Label Printer > Toolbox. 2. Click VIPColor VP7xx Label Printer to launch the default web browser and open the EWS for your printer. 3. Click Login and log in with the default password 123. 4. Click Security Setup to change the password for the EWS as well as the passwords for the control panel (default password 123). See Managing Printer Security (Administrator) on page 31 for more information about security on this printer and Embedded Web Server (EWS) on page 33 on the EWS. Set Date and Time From the EWS, also set the date and time on the printer by synchronizing with the host computer. This option can be found in Advanced Settings. Setting Up the Printer...

  • Page 14: Additional Networking Information

    Additional Networking Information If the Printer Has a Static IP Address DHCP is enabled by default. If DHCP is not available and the printer is assigned a static IP address, set the static IP address from the control panel before installing the printer driver. 1. Press (Config) on the control panel to access the configuration menus. Level 2 security is required to change network settings (see Selecting the Security Level on page 19). 3. Scroll to the NETWORK menu to make the changes: DHCP Setting Set to Manual. IP Settings Enter the static IP settings for the printer.  • Static IP • Subnet Mask • Gateway • WINS Server a.  Press   and   to set each digit (0 to 9). b.  Press   to move to the next digit. 4. Connect the printer to the network. 5. Insert the printer setup disc into the computer’s disc drive to continue with the printer driver installation for a network printer. If the Connection to the Printer Has Changed If the printer has been set up using a USB connection and is later connected via the network (or vice versa), reinstall the printer driver. 1. Network – Connect the printer to the network. USB – Do not connect the printer at this point. You will be prompted to do so during the driver setup.

  • Page 15: Using The Printer

    Chapter 2 Using the Printer Parts of the Printer 16 Choosing Label Media 20 Printing Labels 23 Printing Borderless (Full‐Bleed) Labels 27 Export/Import Custom media size settings 28 Turning Off the Printer 29 Managing Printer Security (Administrator) 31 Software Tools 33 Using the Printer...

  • Page 23: Printing Labels

    Printing Labels The printer is ready to print when the control panel displays Printer Online. 1. Select the Print command from your application. 2. Select the printer and click the Setup, Properties or similar button. The print settings displayed are the defaults that were set in the printer driver. 3. Change the print settings if needed. NOTE: Ensure the media settings (e.g. label size) match the media loaded in the  printer. 4. Print the document. Any changes to the settings only apply to the current print job. Once you exit the application, the changes may be lost. Make the changes in the printer driver if you wish to keep the settings as the default for all print jobs. Change Default Settings in Printer Driver To select the default print settings that will be used for all print jobs: 1. From the Windows Start menu, select Devices and Printers 2. Right‐click the printer, and select Printing preferences. The printing preferences contain three tabs as shown in Figure 4. 3. Make the changes and click OK to save. 1. For Windows 7. The steps will differ for other Windows versions. Using the Printer...

  • Page 25: Select The Media Type

    Select the Media Type Selecting the media type that matches the media you are printing on will usually give the best print results. Select this Media Type: When you are printing on:   Plain (uncoated) paper and labels. Matte Coated Label Matte coated labels. Premium Matte Coated  Matte coated labels. This option uses more ink for  Label better color. Glossy Label Glossy labels. This option optimizes print quality and dry  time. Premium Gloss Label Glossy labels. This option uses more ink for better color. Using the Printer...
  • Page 30 If the Printer Will Not Switch Off If the printer does not respond when you press the Power button, press and hold the power button for 5 seconds. The printer should switch off. However, it will not be able to perform the normal shutdown processes. Do not use this option unless it is absolutely necessary. Using the Printer...

  • Page 31: Managing Printer Security (Administrator)

    Level 0  The printer powers up in level 0 by default, which allows users to  (operator) access all the functions needed to print, but not to change printer  parameters via the control panel.  Level 1  The user can access certain printer parameters. A password is  (supervisor) required to access this level. Level 2  All parameters are enabled. A password is required to access this  (administrator) level. The administrator can change the passwords through the Embedded Web Server (EWS). It is recommended that the administrator change the passwords once the printer has been set up. The default password is 123 for the EWS and the printer control panel. Change Passwords 1. Log in to the EWS. a On the Windows Start menu, select All Programs > VIPColor > VIPColor VP7xx Label Printer > Toolbox. b Click VIPColor VP7xx Label Printer to launch the default web browser and open the EWS for your printer. c Click Login to log in with your admin password. 2. Select Security Setup, then select Printer Password. Using the Printer...
  • Page 32 3. Set the password and click Submit. • The EWS password can have 3 to 12 alphanumeric characters. Special characters are not allowed. • The control panel password must contain 3 digits. Change Security Level for Printer Settings The administrator can change the security level for the following protected printer settings, which are enabled at Level 1 by default. 1. Log in to the EWS. 2. Select Security Setup followed by Printer Security. 3. From the dropdown list, select the minimum security level allowed to access each setting. For example, if you set Language to Level 0 - Operator, then all security levels will have access to this setting. 4. Click Submit. Using the Printer...

  • Page 33: Software Tools

    Software Tools • Embedded Web Server (EWS) • Interpreting the Gap/Mark Sensor Readings Embedded Web Server (EWS) The Embedded Web Server (EWS) provides remote access to the printer. You can monitor the printer status and check usage metrics. The administrator can also log in to view additional information and change various settings. 1. On the Windows Start menu, select All Programs > VIPColor > VIPColor VP7xx Label Printer > Toolbox. 2. Click VIPColor VP7xx Label Printer to launch the default web browser and open the EWS for your printer. The EWS displays printer information and usage metrics on the Printer Status page. Click Login to log in for full access to all the EWS pages (described in Table 4). 1. Recommended: Internet Explorer 8/Firefox 15 or later, at 1280 x 700 or higher resolution. Using the Printer...
  • Page 34 Table 4    EWS pages EWS Page Description Printer Status Shows printer and printhead information, ink levels, usage  metrics. Also shows the current printer settings. Launch the Remote Control Panel. This will display the user  interface with the same menu accessible features on the  printer itself. Ink usage metrics can be exported. Right‐click the EXPORT  link and select Save Target As to save the data in a file. Security Setup (See Managing Printer Security (Administrator) on page 31.) Change Password Set the passwords for accessing the following: • Embedded Web Server (EWS).  The EWS password can have 3 to 12 alphanumeric  characters. Special characters are not allowed. • Level 1 (Supervisor) security on control panel. • Level 2 (Administrator) security on control panel. The control panel password must contain 3 digits. Printer Settings Set the minimum security level allowed to access the  following protected settings: • Language • LCD Brightness/Contrast • Sensor Sensitivity Network Configuration Network settings for the printer. Diagnostics Perform diagnostics & print a PQ test plot Labels Select the media type ‐ Continuous, Gap or Black Mark for ...
  • Page 35 Table 4    EWS pages EWS Page Description You can run a length of labels (about 1m or 40”) to record Sensor Threshold  the readings of the Gap/Mark sensor without actually Values printing. The printer will output a Comma Delimited Text (.csv) file containing the measurements. You can then plot these readings and analyze if there is sufficient contrast for the printer to reliably detect the inter‐gap/black mark. You may then adjust the sensitivity of the sensor to improve the detection. Follow the sequence below to run the test, 1. Select the Test media type. 2. Specify the length of the label (min. 1”) and click Submit  to apply the value. 3. Load the media. 4. Click TEST for run the test. 5. Save the resulting .csv file and import into MS Excel or  any spreadsheet to plot the reading chart. Alternatively,  you may also click on GRAPH to plot the readings over  the length of the media. 6. See Interpreting the Gap/Mark Sensor Readings on  page 40 Set a threshold value for the Gap or Black mark sensor, Override Auto  usually with non‐rectangular label stock. Click Submit to Sensor Threshold send the new value to the printer. Use this in conjunction with the <Sensor Threshold Values>  test in the Diagnostics EWS page to find the appropriate  threshold value to apply. Print test pages 1.
  • Page 36 Table 4    EWS pages EWS Page Description Advanced Settings Remote commands • Restart printer Turn the printer off and back on.  • Reset to factory default settings Reset settings to the factory defaults. • Zero the tilt sensor Reset the tilt sensor. • Synchronize printer date and time with host PC Set the printer date and time by synchronizing with the  host PC. Click Submit to send the selected command to the printer. Mid Job Servicing  This applies for roll‐to‐roll print mode only. Interval Select the specified interval and click Submit. The printer  performs a servicing routine at the time interval specified  before it resumes printing.  Keep Unused  Disable or select the firing frequency of unused printhead  Printhead Nozzles  nozzles to keep them hydrated. By default, Automatic mode  Wet Setting is selected, which algorithmically assigns a fixed frequency  suitable for each print mode Printer Pause  • Pause Mode: The duration between prints Settings When the printer is in Pause mode, the printer prints a  label at the specified time interval. • Cap printhead time: The duration between end of Print  and the time when the printhead is moved to the capped ...
  • Page 37 Table 4    EWS pages EWS Page Description Unwinder Settings • Disable Unwinder Enable this option when using an external unwinder. • Invert rotation of Unwinder Enable this option when using Face‐in label stock. • Disable label length check when loading a new label  stock. When this option is disabled, the printer skips the step of  checking the label length of a newly loaded label stock. • Minimize TOF offset for 1st Label Enable this option only if you find that the TOF offset  (that happens with the first label of the roll) needs to be  minimized as much as possible. • Specify the inter label gap when using continuous Media Gap Setting media. Click Submit to apply the new value. • Specify the maximum gap for your gap label. 3mm (0.125”) is standard for Gap labels. If you are not using non‐standard Gap label, enter the new value here and click Submit to apply. Enter media correction factor Fine‐tune linefeed  Fine adjustment for linefeed. Enter a compensating calibration (stretch) factor calculated as follows, Factor = (Printed Length ÷ Image Length) * 1,000,000 Specify the time interval for the wiper to clean itself. Use Wiper Maintenance  this option if the printer is operating in a dry environment Schedule (10% RH or less) where the wiper roller may becomes too dry for it to properly wipe and clean the printhead.
  • Page 38 Table 4    EWS pages EWS Page Description Other settings • Retract media when printer is idle for 10 or 30 minutes When the media remains in the printer for some time, it  may become deformed and affects the print quality. To  avoid this, select this option.  • Enable virtual printing Simulate printing to estimate ink usage.  a) Select Enable virtual printing. b) Print in the usual way. The printer will not actually  print, but will estimate ink usage for the print job. c) On the Printer Status page, select Ink Status to view the  estimates. The control panel will display Simulation when the printer  is in this mode. • Disable cut at the start of a print job Do not cut the media at the start of a print job. Enable  this option if the printer is used in a clean room to reduce  unwanted paper dust/debris. • Use fixed USB ID When enabled, the Host PC uses a fixed internal USB ID  instead of assigning a different USB ID to each printer in  the Plug‐N‐Play setup process. Enable this option if you  need to hot‐swap printers on a PC. • Enable Enhanced Fast‐Time‐To‐First Label (ETTFL) Trade off some printhead cleaning routines before the  start of a print job to reduce the time of the first printout  in the Print and Hold mode. • Enable Extended Printhead Clean Cycle at the  End‐of‐Job This option adds a Normal printhead clean cycle to the ...
  • Page 39 Table 4    EWS pages EWS Page Description Other settings • Cut the first label (for Length > 8") at media load When enabled, the printer automatically cuts the first  label (if > 8" long) when loading a new label roll.  This eliminates potential media skewing when the media  is retracting. • Enable support for translucent synthetic media in  continuous print mode. This prevents the printer from flagging a false <No  Media> error with semi‐opaque continuous media. For  this mode to work, the reflective sensor readings  (a2d_refl) must be below 140 when measured using the  option <Run Sensor Threshold Test> on the Diagnostics  EWS page. • Enable print over label gap and black mark When this option is enabled, the printer will continue to  print the image even when it detects that the image is  longer than the distance between 2 consecutive black  marks on a continuous media or gap (useful with wine  labels where the front and back labels are printed as a  single page). By default, this option is disabled. • Enable Memjet TPS algorithm for printhead When this option is enabled, the printer will reduce the  thermal energy for the printhead during power up. This  helps prolong the printhead life.  This may result in more discrete transition between color  tones (or gradient). Do not enable this option if your label design has solid  color blocks or tone gradient.  • Do not unload media on power off When enabled, the printer will not unload the media  when the printer powers down. Please note that leaving  the media at the input for a long period of time may ...

  • Page 40: Interpreting The Gap/Mark Sensor Readings

    Table 4    EWS pages EWS Page Description Other settings • Display last job page count when printer is idle When enabled, the number of labels printed will  continue to display on the front panel until the next print  job starts. • Disable COM port When enabled, the printer will ignore or not transmit  signals through the COM port, which is used mainly for  debugging. • Disable Input sensor detection while printing When enabled, the printer will ignore the input sensor.  This feature is useful to prevent the printer from falsely  recognizing the End of the roll where the label stock has  thick liner that makes gap or black mark detection  difficult. • Print blank page after every job in Multiple Job Queue When enabled, the printer will not print on the first label  of the job in the multiple job queue mode. • Enable advanced end of roll handling When the printer encounters End‐of‐Roll while printing  Roll‐Roll with a label in the cutter module, enabling this  feature will pause the printer to allow the user to release  the media from the core first, print the last label before  ejecting the remaining media from the printer. Please  note that the user will need to press the eject button on  the control panel to eject the media. Import/Export Settings • Import Settings Import the <Advanced Settings> from another printer. • Export Settings Export the <Advanced Settings> to another printer.
  • Page 41 2. Noisy ‐ Imperfect spikes at regular interval. The printer may erroneously detect the Top‐of‐Form. For more reliable detection, reduce the sensitivity the sensor to achieve a plot that is close to Normal. 3. Bad ‐ Readings are not distinctive. Increase the sensitivity to achieve as close to a Normal plot. If the readings remains the same at maximum sensitivity, this would indicate that there is insufficient contrast between the gap (or mark) and the liner. In such a case, the media is incompatible with the printer. Using the Printer...

  • Page 42: Support Tools

    Support Tools On the Windows Start menu, select All Programs > VIPColor > VIPColor VP7xx Label Printer > Support Tools. The Support Tools consist of the following: • Get Tech Support: Opens the Technical Support web page. • Buy Consumables: Opens the consumables web page for you to purchase ink supplies online. • Update Firmware: Helps you to update the printer firmware. • Get Printer Info: Displays a log of printer activity and errors. This may be required when you contact Technical Support. • Contact Info: Allows you to save your contact information, which will be included in the Printer Info log. Using the Printer...

  • Page 43: Printer Maintenance

    Chapter 3 Printer Maintenance Guidelines for Preventive Maintenance 44 Replacing an Ink Cartridge 45 Cleaning the Printhead 46 Replacing the Printhead 47 Opening/Closing the Clamshell 50 Cleaning Debris from the Cutting Zone 52 Cleaning the Sensors 53 Replacing the Output Module/Cutter Assembly 54 Replacing the Service Station 58 Replacing the Transfer Wiper Assembly 61 Replacing the Aerosol Fan Filter 63 Replacing the Waste Ink Absorber 64 Printer Maintenance...

  • Page 44: Guidelines For Preventive Maintenance

    Guidelines for Preventive Maintenance Recommended maintenance depends on the print mode that is most frequently used. If you mostly print Roll to Roll (≥80%), refer to Table 5. Otherwise, see Table 6. Inspect means to check the condition and replace if necessary. Note that these are general guidelines for preventive maintenance. As operating conditions for your printer may differ, adjust your maintenance schedule accordingly. Table 5    Maintenance Schedule: For ≥80% Roll to Roll Operation Part Every 1M inches  Every 2.5M inches  Every 5M inches  (25,400 m) (63,500 m) (122,500 m) Sensors  Clean – – Cutter Assembly  MM007‐64506  – Inspect Replace Output Module  VMAG1‐60008A – Inspect Replace Service Station  MM007‐65502 Inspect Replace – Transfer Wiper Assembly    MM007‐65505 Inspect Replace –...
  • Page 51 Closing the Clamshell Squeeze and hold the clamshell latches while you gently lower the clamshell back into place. Do not allow the clamshell to drop when closing it.  Printer Maintenance...

  • Page 65: Troubleshooting

    Chapter 4 Troubleshooting If Error Messages Appear 66 Poor Print Quality or Incorrect Printout 69 Other Printing Problems 72 Clearing a Media Jam 73 Clearing Clogged Ink Nozzles 73 Adjusting Sensor Sensitivity 75 Troubleshooting...

  • Page 66: If Error Messages Appear

    If Error Messages Appear If error messages are displayed on the printer control panel, check the following table for the solution. Error Message Possible Cause Solution Clamshell Open The clamshell is open. Close the clamshell.  The clamshell sensor is damaged Contact Technical Support for part  replacement. End of media End of media is detected. Load a new roll or stack of labels. Front Cover Open The front cover is open. Close the front cover. The front cover sensor is damaged. Contact Technical Support for part  replacement. Jammed Cutter Debris in the cutting zone. 1. Turn off the printer and unplug the  power cable.  2. Clean any debris from the cutting zone. See Cleaning Debris from the Cutting Zone  on page 52 for details. The cutter has reached the  Contact Technical Support for part  end‐of‐life or the blade is blunt. replacement. Jammed Media The labels are jammed or cannot  Clear the jam and reload the media. feed into the printer. See Clearing a Media Jam on page 73. Media used exceeds the maximum  Clear the jam and replace the media. See ...
  • Page 67 Error Message Possible Cause Solution Mech Error [code]  Printer mechanical fault. Note the error code and contact Technical  Support. where [code] <> 01 If Mech Error 2 or Mech Error 3 appears  during installation, see Troubleshoot Printer  Setup on page 12. Do not attempt to restart the printer more  than 3 times if the same Mech Error  appears. Contact Technical Support. Media Cover Open The media cover is open. Close media cover. The cover sensor is damaged Contact Technical Support for part  replacement. Missing Ink Tank The ink cartridge is not installed or  Install a genuine ink cartridge. If the  not a genuine ink cartridge from the  problem persists, contact Technical  manufacturer (OEM). Support. The Ink cartridge is not properly  1. Remove and re‐insert the ink cartridge. installed. 2. Wait 10‐15s for detection. If the ink tank  remains undetected, repeat the process. 3. If the ink tank remains undetected after  the third attempt. Restart the printer ...
  • Page 68 Error Message Possible Cause Solution No Media No media is detected. Load a new roll of labels. The media is not properly inserted  Re‐load the media. into the input guide. Wrong Media Problems with the media. See Printer feeds media without printing on  page 72. Top Cover Open The top cover is opened. Close the top cover. The top cover sensor is damaged. Contact Technical Support for part  replacement. Out of Ink An ink cartridge is out of ink. Replace the ink cartridge. Check the ink  status icons for the color that is empty.  Troubleshooting...

  • Page 69: Poor Print Quality Or Incorrect Printout

    Poor Print Quality or Incorrect Printout Problem Possible Cause Solution Long stripes of missing  Ink nozzles are clogged. See Clearing Clogged Ink Nozzles on page 73. print or vertical light  streaks on several  labels Printed barcode cannot  The media is not suitable for  Replace the media. See Choosing Label Media  be scanned use in this printer. on page 20. The barcode is too small. Adjust the size of the barcode.  Ink nozzles are clogged and the  See Clearing Clogged Ink Nozzles on page 73. barcode did not print properly. Ink is smudged on the  The media is not suitable for  Replace the media. See Choosing Label Media  labels use in this printer. on page 20. Accumulated ink in the print  1. Open the clamshell and inspect the print  zone. zone (Figure 10). 2. Lightly moisten a a lint‐free cloth with  de‐ionized water and gently clean off any ink  from the print zone and printhead. 3. Close the clamshell. The media is curled and  Replace the media. See Choosing Label  touching the printhead.
  • Page 71 Problem Possible Cause Solution Mis‐registration or  Media settings do not match  Make sure the settings are correct for the media  labels are skipped the media loaded in the printer. (e.g. media size and orientation). The media does not meet the  See Choosing Label Media on page 20 for the  specifications. media specifications. The printer is unable to  1. Clean the sensors. See Cleaning the Sensors  correctly detect the inter‐label  on page 53. gap or black mark. 2. If the problem persists, adjust the sensitivity  of the sensors. See Adjusting Sensor  Sensitivity on page 75. Labels are skipped  The printer is unable to  Adjust the media size in the printer driver:  when printing Roll to  correctly detect the inter‐label  reduce the height by 0.1” (3 mm). Roll on media with  black mark. black mark Troubleshooting...

  • Page 72: Other Printing Problems

    Other Printing Problems Problem Possible Cause Solution Printer feeds media without  Media settings do not match  Make sure the Media Layout setting (gap,  printing and then displays  the media loaded in the  black mark, or continuous) in the printer  Wrong media on the LCD. printer. driver matches the media used. The media does not meet the  See Choosing Label Media on page 20 for the  specifications. media specifications. The printer is unable to  Clean the sensors. See Cleaning the  correctly detect the inter‐label  Sensors on page 53. gap or black mark. 2. If the problem persists, adjust the  sensitivity of the sensors. See Adjusting  Sensor Sensitivity on page 75. Labels are not cut. The exit sensor needs cleaning. Clean the exit sensor. See Cleaning the  Sensors on page 53. Changes made using the  The changes were not saved  1. Try changing the parameter again.  control panel did not take  properly due to user or  2.
  • Page 74 2. From the control panel, run Normal printhead cleaning. (Config) MAINTENANCE CLEAN Normal)    • If print quality shows some improvement, repeat Normal cleaning until the print quality is satisfactory. • If print quality does not improve, continue with step 3. 3. Run the Extended cleaning cycle from the control panel. • If print quality shows some improvement, repeat Extended cleaning until the print quality is satisfactory. • If print quality does not improve, continue with step 4. 4. Run the Extreme cleaning cycle from the control panel. • If print quality shows some improvement, repeat Extended cleaning until the print quality is satisfactory. • If print quality does not improve, continue with step 5. 5. Open the clamshell and inspect the printhead. Lightly moisten a lint‐free cloth with de‐ionized water and gently clean off any ink. If no ink is visible, gently wipe the ink nozzles from one side to the other. 6. Change the printhead. 7. Contact Technical Support. Troubleshooting...
  • Page 76 Troubleshooting...

  • Page 77: Appendix

    Appendix System Requirements 78 Config Options on the Control Panel 80 Printer Interface (GPIO) Specifications 84 Regulatory Information 87 Worldwide VIPColor Technologies Contacts 90 Appendix...
  • Page 79 3. Select the .NET Framework 3.5.1 entry and click Next. 4. Confirm the installation by clicking Install. 5. When installation is complete, click Close. You may be prompted to restart the computer. Appendix...

  • Page 80: Config Options On The Control Panel

    Config Options on the Control Panel On the control panel, press (Config) to access the following menus and options. Some settings require security Level 1 or Level 2 (see Selecting the Security Level on page 19). Menu/Option Description SETUP Language Select the display language for the printer control panel.  Supported languages are: English, French, German, Spanish, Italian,  Traditional Chinese, Simplified Chinese, and Japanese. Reset Restore the default factory settings. List Setup Print the key parameters of the printer which will fit neatly on a 4” x 4”  label (with inter‐label gap or continuous as specified in the EWS  Diagnostics page). Security Display the current security level: • Level 0 (operator) – The user can access all the functions needed to  print, but cannot change printer parameters via the control panel. • Level 1 (supervisor) – The user can access certain printer parameters.  A password is required to access this level. • Level 2 (administrator) – All parameters are enabled. A password is  required to access this level. Passwords are set using the EWS (see Embedded Web Server (EWS) on  page 33). LCD Contrast Adjust the contrast of the text against the background (–3 to 3).  Use   and   to increase or decrease the value. LCD Brightness Adjust the brightness of the back light (–3 to 3). Use   and   to increase or decrease the value.
  • Page 81 Menu/Option Description Page Cutting Select the printer default print mode. The available modes are • Sheet per cut • Print and Present • Roll to Roll (Leave first label blank) • Roll to Roll (Print from first label) • Roll to Roll (Multiple job queue When the use printer setting is selected in the driver, the printer will use  this mode. MAINTENANCE Print Test Page Print a test page. Load 4” x 4” or larger labels (with inter‐label gap or  continuous as specified in the EWS Diagnostics page). • Barcodes: Print barcode test page.  • PQ Plot: Print diagnostics test page. PRINTHEAD Clean Clean the printhead. Always start with the Normal cleaning cycle and  proceed to the next level only when print quality does not improve. • Normal • Extended • Extreme Replace Deprime the printhead and release the printhead latch, allowing the user  to change the printhead.  SERVICE STATION   Cap Printhead Cap the printhead.
  • Page 82 Menu/Option Description EXT SIGNAL PRINT By I/O When this option is selected, the printer receives the print job but will  not print until it receives a signal from an external device.  See Printer Interface (GPIO) Specifications on page 84. Appendix...

  • Page 84: Printer Interface (Gpio) Specifications

    Menu/Option Description NETWORK List Network  Print the network setup parameters which will fit neatly on a 4” x 4” label  (with inter‐label gap or continuous as specified in the EWS Diagnostics  page). DHCP Setting Set the IP settings on the printer.  • Automatic: Set DHCP server to automatic. • Manual: Disable DHCP server or allow user to set a static IP.  IP Settings Enter the static IP settings for the printer.  • Static IP • Subnet Mask • Gateway • WINS Server 1. Press   and   to set each digit (0 to 9). 2. Press   to move to the next digit. 1. Requires security Level 1 (supervisor) or higher. 2. Requires security Level 2 (administrator). Printer Interface (GPIO) Specifications The Printer Electrical Signal Interface and Protocol is developed to coordinate the printing of labels with an external process in a production workflow. Using this protocol, the printer (Device A) receives a print job but will not print until it receives a signal from an external device (Device B). The following scenario illustrates how this could be used: 1.
  • Page 85 • Device B signals it is ready by pulling up the Ready signal. This must remain high for at least 50 ms. When the Ready signal is pulled down while the printer is printing, the printer will pause and behave exactly the same way as if the user presses the Pause button on the control panel. The printer remains in Pause mode until the Ready signal is pulled up again for at least 50ms. • The printer prints and pulls down the signal when printing is completed. • No printing occurs whenever the Printer Error signal is pulled low. Figure 11    Timing Diagram Table 7    GPIO Pin Assignment (D‐sub 9‐pin Connector) Signal Description HIGH (3.3 V) ADC 5 Print job ready (output) (GPIO A25) External device ready (input) (GPIO D04) Printer error (output) (GPIO D08) LOW (0 V) Appendix...
  • Page 86 Table 7    GPIO Pin Assignment (D‐sub 9‐pin Connector) Signal Description Appendix...

  • Page 87: Regulatory Information

    Regulatory Information FCC Statement NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. NOTE: Any changes or modifications to this equipment which are not expressly approved by the manufacturer could void the user’s authority to operate this equipment. CE Conformity For customers in Europe The CE mark indicates that this product complies with the European requirements for safety, health, environment and customer protection. This product complies with following European directives: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, WEEE Directive 2002/96/EC and RoHS Directive 2011/65/EU. Waste Electrical and Electronic Equipment Directive This symbol on the product or on its packaging indicates that this product should be separately disposed of, and not together with other unsorted municipal household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment, through controlled treatment of possible hazardous substances that may exist. For more information about where you can drop off equipment for recycling, please contact your local city office, your household waste disposal service or the dealer where you purchased the product. Appendix...
  • Page 88 声明 此为 A 级产品，在生活环境中该产品可能会造成无线电干扰。在这种情况下，可 能需要用户对其干扰采取切实可行的措施。 警告使用者 這是甲類的資訊產品，在居住的環境中使用時可能會造成射頻干擾 : 在這種情況 下，使用者會被要求採取某些適當的對策。 A 급 기기 (업무용 방송통신기기) / 이 기기는 업무용(A급)으로 전자파 적합등록을 한 판매자 또는 사용자는 이 점을 주의하시기 바라며 , 가정 외의 지역에서 사용하 는 것을 목적으로 합니다 VP7xx 产品 : 有毒和危险物品表 按照电子信息产品中国污染控制管理方法的要求 （依据 SJ/T11363-2006 标准） 有毒和危险品 铅 水银 镉 六价格 多溴化苯 多溴化二苯醚 部件名称 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外部表面，隔板以及底盘 PCAs 以及电气元件 电缆线材 光学系统...
  • Page 89 VP7xx 限用物質含有情況標示聲明書 限用物質及其化學符號 Restricted substances and its chemical symbols 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 單元 Unit Lead Mercury Cadmium Hexavalent Polybrominated Polybrominated (Pb) (Hg) (Cd) chromium biphenyls diphenylethers (Cr(VI)) (PBB) (PBDE) 外殼，隔板 以及底盤 PCAs 以及 電氣元件 電纜線材 光學系統 轉輥和滾筒 液壓 / 氣壓 系統 紙處理系統 耗材...

  • Page 90: Worldwide Vipcolor Technologies Contacts

    Worldwide VIPColor Technologies Contacts VIPColor Technologies USA, Inc. 41300 Boyce Road Newark CA 94538, USA Phone: +1 510 744 3770 www.vipcolor.com/us Venture Electronics Spain S.L. C Pagesia, 22‐24 08191 Rubí Barcelona, Spain Phone: +34 93 588 3018 www.vipcolor.com/uk VIPColor Technologies Pte Ltd 5006 Ang Mo Kio Avenue 5 #05‐01/12 TECHplace II Singapore 569876 Singapore Phone: +65 6482 1755 www.vipcolor.com/ap Appendix...

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