Perle 594 Problem Determination Manual

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594 Problem Determination Quick

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95-2450-04

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Summary of Contents for Perle 594

Page 1 594 Problem Determination Quick Reference 95-2450-04...
Page 2 Copyright 1997-2000. All rights reserved, Perle Systems Limited. IBM and AS/400 are registered trademarks of International Business Machines Corporation. All other trademarks appearing in this manual are trademarks of their respective companies.
Page 3: Table Of Contents
Message Code Groupings ..........10 Message Codes..............11 SRCs .................. 20 Online Status Information ........... 27 594 in compatible mode (Perle 594e only) ....27 Enhanced Mode ............28 Summary of Concurrent Request Codes ......30 Problem Determination Quick Reference...
Page 4 Problem Determination Quick Reference...
Page 5: 594 Problem Determination
LCD. If you are having a Perle 594 problem, but no message is displayed on the operator panel LCD, the Ready light-emitting diode (LED) on the Perle 594 is lit, and no system reference code (SRC) is being displayed on any attached workstation, refer to "Appendix C: Solving Problems"...
Page 6: Front View Of The 594
594 PD Quick Reference Front View of the 594 Look at the following figure to familiarize yourself with the Perle Power Switch Operator Operator Panel LCD Panel LEDs Ready Perle 594 Call Perle Service See PD Guide 001-01 Test Mode...
Page 7: Operator Panel Leds
When lit, this yellow LED indicates the Perle 594 has detected a problem that requires diagnosis. (See PD Guide) This yellow LED is lit when the Perle 594 is in test mode, configuration mode, or when the Concurrent Diagnostics feature is enabled.
Page 8: Keypad
594 PD Quick Reference Keypad Use the 24-key keypad to enter commands. The following table provides a description of the Perle 594 keypad functions: Description Cancel request. Special request. Special request. Special request. 0—9 Numeric entry. Pressing a number while holding the Alt key...
Page 9: Normal Power-On Display Sequence
594 PD Quick Reference Normal Power-On Display Sequence After the Perle 594 power button is depressed the following sequence of events will occur. All of the operator panel LEDs are lit for one (1) second. All of the operator panel LEDs are switched off for one (1) second.
Page 10: Led Interpretation Table
(POST) extended diagnostics are running. The Perle 594 has completed the POST and is in normal operation mode. The Perle 594 is in configuration mode or information can be viewed concurrently. An error exists on the Perle 594 that requires service.
Page 11 An error has been detected by the POST or extended diagnostics. Service on the Perle 594 is required. Go to "Message Codes" on page 11 and look up the message code displayed on the left side of the operator panel LCD.
Page 12: Codes Displayed On The Operator Panel Lcd
Codes Displayed on the Operator Panel LCD The operator panel LCD has two lines for displaying messages used to determine the status of the Perle 594 hardware and software. The top line may be blank, or it may display messages...
Page 13: Bottom Line Format
LCD. All 4- to 6-digit SRC definitions can be found in Message Codes and SRCs">"Appendix C: Solving Problems" in the User and Reference Guide. Note: SRCs can also be displayed on the screens of workstations attached to the Perle 594. Problem Determination Quick Reference...
Page 14: Message Code Groupings
100 - 198 Unused 200 - 299 Request codes 300 - 350 Configuration data, bridge filter file, or 594 Network Controller Software copy messages 351 - 720 Operational code errors 721 - 998 Unused An Invalid request code has been...
Page 15: Message Codes
Initial program load of Perle 594 system software from the 594 floppy disk drive or 594 hard drive. 002-01 594 failure. Refer to the SRC in lower right corner of the LCD and see chapter 5 of the 594 Diagnostic Guide for its meaning. 003-02 - To run extended diagnostics, insert the 594 Controller Setup Diskette, type "0"...
Page 16 594 PD Quick Reference 003-03 The diskette in the Perle 594 diskette drive is not valid or is damaged. Insert the correct diskette, then press Enter to continue. If the invalid diskette is a valid Perle 594 system diskette, then try using the appropriate 594 backup diskette. If the problem continues contact your 594 service representative.
Page 17 See the Perle 594 Diagnostic Guide for more information. 023-xx Change or view the current Perle 594 system date and time. - 023-01 change or view the current Perle 594 system date - 023-02 change or view the current Perle 594 system time •...
Page 18 Enter. 099-05 A reboot in normal mode is in progress but the diskette in the drive is not a Perle 594 Controller Software diskette. Put a Perle 594 Controller Software Diskette in the drive and press Enter to continue.
Page 19 594 PD Quick Reference 300 to 303 The 594 is in the process of copying configuration data, a bridge filter file or 594e Network Controller Software from diskette to 594 storage. For more information, see Chapter 6, "Transferring 594 Configuration Data" in the User and Reference Guide .
Page 20 Display 594e Network Controller Software version request. To activate the request, press Enter, or press Esc to clear. The system file cannot be read from the Perle 594 Diskette or the Perle 594 hard drive. Use the SRC displayed on the operator panel LCD to identify the problem.
Page 21 594 PD Quick Reference Incorrect configuration data was detected. Use the SRC displayed on the operator panel LCD to identify the problem. A configuration problem was detected. Use the SRC displayed on the operator panel LCD to identify the problem.
Page 22 On the keypad use the arrow keys to select one of the following: - "0" and press the Enter key to return without deleting - " 1" and press the Enter key to d elete the Perle 594e configuration data. P24-01 The Perle 594 feature card ID is displayed on the right side of the bottom line of the operator panel LCD.
Page 23 LAN speed. Press the Enter key to continue. P24-03 The configuration data does not match Perle 594 hardware. Use the SRC displayed on the right side of the operator panel LCD to identify the problem. Press Enter to correct the configuration data, or press Esc to leave the configuration data unchanged.
Page 24: Srcs
SRCs (aaaaaa(##)) are displayed on the right side of the bottom line of the operator panel LCD. They indicate an action required to resolve a problem or a 594 system error. SRCs range in length from 3 to 6 digits and can be generated by POST or the Perle 594 controller software.
Page 25 594 PD Quick Reference A hardware problem has been detected on the front panel. Replace chassis. 105(s) A hardware problem has been detected on the Twinax card in slot s . Replace the Twinax card in slot s with the same type Twinax card (card ID 41, 44, or 48).
Page 26 POST error code. Power the Perle 594 off and on. If the problem continues contact your 594 service representative. A Motherboard memory error has been detected during POST procedure.
Page 27 All of the configured Feature Cards used to communicate with the workstations have failed the POST procedure. Power the Perle 594 off and on. If the problem continues contact your 594 service representative. None of the card IDs have been assigned for the Feature Cards used to communicate with the Host systems.
Page 28 594 PD Quick Reference The wrong diskette is in the diskette drive. Use the 594 Base Controller Software or 594 Network Controller Software Diskette to start up in normal operating mode. There is no configuration file in CMOS or on the 594 Controller Software Diskette.
Page 29 The 594e contains a secondary LAN card, but no primary. The synchronous communication card has failed the self test procedure. Power the 594 off and on. If the problem continues, contact your 594 service representative. Two unconfigured Type B Token-Ring cards have been installed in the 594e at the same time.
Page 30 Network Controller Software on to the 594, refer to “Installation of Network Controller Software” section in the User and Reference Guide The 594 controller software in the disk drive is not compatible with the 594 hardware. You have configured the 594e to use the PPP protocol but your current hardware does not support PPP.
Page 31: Online Status Information
The procedure for "Online Status Information" for "Enhanced Mode" can be found on Page 27. Using the keypad, press Req, type 200, and press Enter. The Perle 594 status information panel is displayed in the following format for the 594 (in compatible mode): PERLE 594e ↑...
Page 32: Enhanced Mode
The procedure for "Online Status Information" for "Compatible Mode" can be found on Page 27. Using the keypad, press Req, type 200, and press Enter. The Perle 594 status information panel for slots 1 to 4 is displayed in the following format: ↑...
Page 33 594 PD Quick Reference Press the arrow down key to display the Perle 594 status information for controllers 8 and 9. This information is displayed in the following format: ↑ ↑ 200-03|| 8 where: Status Description ↑ Indicates that the selected controller is communicating with the ALS of the current AS/400 system.
Page 34: Summary Of Concurrent Request Codes
Summary of Concurrent Request Codes Request for information may be made from the Perle 594 keypad any time the Perle 594 Ready LED is lit. Refer to "Appendix C: Solving Problems" in the User and Reference Guide for a detailed list of the information displayed and how it is to be interpreted.
Page 35 594 PD Quick Reference Display the Perle 594 SNA Press Req, type 207, and State byte Press Enter. See "Concurrent Diagnostics" in the Perle 594 Diagnostics Guide . Display the Perle 594 Press Req, type 208, and Communication Interface Press Enter. See "Concurrent register Diagnostics"...
Page 36 Relay IP DLCI Table Press Enter. Display IP Router Dynamic Press Req, type 258, and Route Table Information Press Enter. Place the 594 in Concurrent Press Req, type 290, and Diagnostics mode. Press Enter. Disable Concurrent Press Req, type 291, and Diagnostics mode.
Page 37 Configuration Backup Diskette. Manually back up the Perle Press Req, type 302, and 594 configuration Press Enter. Copy 594 bridge filter file. Press Req, type 320, and Press Enter. Copy 594 Network Press Req, type 340, and Controller Software to Hard Press Enter.
Page 38 594 PD Quick Reference Problem Determination Quick Reference...