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13 Frequently asked questions
Bluetooth headset does not switch
Battery is very low.
Charge your Bluetooth headset.
No connection to mobile phone.
Bluetooth disabled.
Enable Bluetooth on your mobile phone and turn
the headset on after turning on the phone.
Mobile phone cannot find headset.
• The headset may be connected to another
previously paired device.
Turn the currently connected device off or
move it out of range.
• Pairings may have been reset or headset has
been previously paired with other device.
Start the pairing process as described in this
user manual.
Redialing does not work.
Your mobile phone may not support this feature.
Voice dialing does not work.
Your mobile phone may not support this feature.
The headset is connected to a Bluetooth
stereo enabled phone, but music will play
on the phone s speaker only.
Phone may have option to listen to music via
speaker or headset.
Check your phones user guide on how to transfer
the music to the headset.
1
Audio quality when streaming from phone
on.
is very low or audio streaming does not
work at all.
Phone may not be A2DP compatible and only
support (mono) HSP/HFP.
Check your phones compatibility.
Audio quality is poor and crackling noises
can be heard.
Bluetooth audio source is out of range.
Reduce the distance between the headset and
the Bluetooth audio source, or remove obstacles
between them.
I hear but cannot control the music on my
device (e.g. skip forward / backward).
Bluetooth audio source does not support
AVRCP.
Check the user manual of your audio source.
Cannot hear music or voice via BT music /
voice adapter.
Audio Settings not correct.
Set audio settings on your PC as described in
chapter 6. Restart your music player and VoIP
application.
The headset is not charging or charging
very slowly when using the USB charging
cable.
The USB port provides no or too little power.
Your USB port should provide 500mA. Try
another USB port at the back of your PC or a
powered USB hub.
Please visit www.philips.com/support for
additional support.
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