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CRS SAM4s SPS 2000 Quick Start Manual

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SAM4s SPS 2000
Quick Start Guide
©2007, CRS, Inc.
All specifications are subject to change without notice.
QS-SPS-2000 Manual Revision 1.10

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  • Page 1 SAM4s SPS 2000 Quick Start Guide ©2007, CRS, Inc. All specifications are subject to change without notice. QS-SPS-2000 Manual Revision 1.10...
  • Page 2 No representation is made that this manual is complete or accurate in all respects and CRS, Inc. shall not be liable for any errors or omissions contained in this manual. In no event shall CRS, Inc. be liable for any incidental or consequential damages relating to or arising out of the use of this manual.

  • Page 3: Table Of Contents

    Contents Introduction SAM4s SPS-2000 Overview ..................... 5 Hardware ........................5 Software ........................5 Options ........................5 Unbox & Install MCR ....................... 6 Power Requirements........................6 Terminal Controls & Connections..................... 7 Front Panel Angle Adjustment ..................7 Rear Display ........................ 8 SD Memory Card Slot....................
  • Page 4 Restore End User Program ..................35 Save Reports......................36 Restore Reports ......................37 Demonstration Program Overview..........................39 Demo Program Main Screen ..................39 Operation Information ......................40 Application Notes ........................41 Convenience Store.....................41 Beverage/Coffee/Bakery ...................41 Ice Cream........................41 Chicken........................42 Sandwich ........................42 Salad And Sides......................43 Chinese ........................43 Mexican ........................43 Pizza ..........................43 Bar And Grill......................44 PLU File Structure:....................44...

  • Page 5: Introduction

    Introduction SAM4s SPS-2000 Overview Hardware Like other modern ECRs, the SPS-2000 consists of proprietary hardware bundled with built- in proprietary application software. Equipped with an LCD touch screen, the SPS-2000 resembles in appearance and application a PC-based POS terminal. However, unlike open- architecture PC-based terminals, the SPS-2000 cannot run other PC applications –...

  • Page 6: Unbox & Install Mcr

    When installed in a merchant location, CRS recommends a PowerVar ABC065-11 power conditioner, CRS P/N 701002, which will support an SPS-2000 terminal and printer. An uninterruptible power supply (UPS) is recommended where frequent power disruptions occur.

  • Page 7: Terminal Controls & Connections

    Terminal Controls & Connections Standard Magnetic Card Reader (MCR) Front Panel Power Button Press and hold the Front Panel Power Button to alternately shut down or activate the touch panel. Note that the main power switch is located on the bottom of the terminal in the right-rear corner.

  • Page 8: Rear Display

    Rear Display Standard Rear Display Note: The Rear Display connects to serial port #6. To activate the display, you must define port #6 as “Pole Display – Built-In Type” in S Mode-Define Port. SD Memory Card Slot The SPS-2000 SD Memory Card slot can be used •...

  • Page 9: Connection Panel

    Connection Panel Standard Terminal ports include: • Cash Drawer Port (Supports 2-Drawers) • LAN port • Keyboard/Mouse Ports • 2-USB Ports • LPT Port (Parallel) • 6-RS-232C Comm Ports (2-DB9 Male/4-RJ45) Terminal Power On/Off switch AC Power Cord Connection Serial Number/ Identification Label The Standard...

  • Page 10: Default Screen Layout

    Default Screen Layout Message Line: Displays Error Messages, Clerk Mode Tabs Identification & Touch one of the four Transaction Tabs to control the totals. SPS-2000 Mode: REG = Registration Transaction Detail REP = Reports is displayed here. If PRG = Program over 12 items are S = Secure Mode registered, a scroll...

  • Page 11: Keylinks

    Keylinks The main screen provides 40 programmable locations. In addition to the main screen you can define 199 additional 40-location screens referred to as “Keylinks”. (Note that the default program pre-defines the first 12 keylinks for PLU lists and various function lists.) In the example depicted below, the PLU List keys and the Payment key open new Keylink Screens.

  • Page 12: Passwords

    Passwords The correct password is required to access Report Mode, P-Mode and S-Mode. Also, manager controlled activities can be completed only after the correct password is entered. Password Notes • Default S-Mode and P-Mode Passwords are: 2000; the default Report Mode password is: 0000 (meaning no password entry is required to access this mode);...

  • Page 13: Memory All Clear

    Memory All Clear 1. Power OFF the SPS-2000 using the main power switch is located on bottom of SPS- 2000 in the right-rear corner. 2. Hold front power button down. 3. Turn SPS-2000 main power switch ON while holding down front power button. 4.
  • Page 14 14 • Introduction SAM4s SPS-2000 Quick Start Guide v1.10...

  • Page 15: Software Installation & Sd Memory Utilities

    Memory Utilities Overview The latest software revisions will be posted on the SPS-2000 dealer support page of the CRS website: www.crs-usa.com. Software will be revised continually as anomalies are identified and fixed, and as new features and peripherals are supported.

  • Page 16: Required Support Resources

    520000 - SanDisk SD 128mb card; P/N 520001- SanDisk SD 256mb card; P/N 520002 - SanDisk Mobilemate SD+ 5-N-1 card reader/writer.) NOTE: SD cards must be formatted as FAT 32. To avoid compatibility issues, CRS recommends that you purchase SD cards from CRS.

  • Page 17: Sps-2000 Program Components

    SPS-2000 Program Components The table below summarizes the two distinct program update methods and requirements for each method. Update Method TFTP Server SD Card/USB None Connection Application, Application Only; Updates: MICOM, Boot O/S can be Programs, O/S Files updated when BootROM is V1.10 or later zImage...

  • Page 18: Installing Software Using The Tftp Server Method

    PC. One example is shown below. Your procedures should be similar. 1. From the SPS-2000 Support page of www.crs-usa.com, locate the most current complete version. Right-click on the file, select Open, and then click the Open button on the file dialog box.

  • Page 19: Set Tcp/Ip Protocol Options

    B. Set TCP/IP Protocol Options At your PC, you must set the network IP Address to: IP Address 192 . 168 . 0 . 2 Subnet Mask 255 . 255 . 255. 0 Gateway 192 . 168 . 0 . 1 Using the following procedure if you are using Windows XP (other Windows operating systems use similar procedures): 1.
  • Page 20 3. Select the Internet Protocol TCP/IP listing and click the Properties command button. CAUTION: If you are changing your normal network settings to connect to the SPS-2000, be sure to restore your settings after SPS-2000 Communications are complete. 4. Click the “Use the following IP address” option button and enter the settings displayed in the example above.

  • Page 21: Install And Start The Tftp Server

    C. Install and Start the TFTP Server TFTP Server Note: CRS now recommends the tftpd32 server program. Tftpd32 has a smaller footprint and works with all operating systems. (SolarWinds 2003 TFTP Server is an acceptable alternative.) You must first source and install the TFTP server.
  • Page 22 6. Click Browse. Browse to the folder that contains the current SPS-2000 software. Click OK. 7. Click the Events viewer tab. From this tab you will monitor the TFTP Server application window when communication is taking place. NOTE: Do not close the TFTP Server application. Note the path displays where the program files are...

  • Page 23: Install The Updated Software

    75%, 100%). When successful the TFTP Server window will display “Sent micom.bin to...”. Optional: Upgrade the BOOT ROM BOOT ROM rarely changes. Update only if specifically instructed to by CRS support. 1. Power down the SPS-2000 (the main power switch is located on bottom of SPS-2000 in the right-rear corner).
  • Page 24 8. The ECR display will monitor file downloads. The message “Image writing finished!!” displays when complete. When successful the TFTP Server window will display “Sent . . .” for each file as shown below. Monitor the TFTP Server screen to review the progress of the file downloads.

  • Page 25: Verify Software Version

    E. Verify Software Version After updating, verify the software version using the following procedures. If your ECR does not update, reboot your PC and repeat the procedure from step A. Verify that you are using a crossover cable to connect the ECR to the PC; do not use a LAN cable. Application, Kernel &...
  • Page 26 2. Touch 1 2 8 7. 3. Touch System Menu. 4. Touch Test Etc. The Test screen displays. The Micom Version is displayed on the last line of the screen. SHC SPS-2000 ROK MAC Address (00:13:62:00:02:07) SMART MEDIA CARD SD CARD DALLAS KEY CHECK DALLAS KEY MSR TRACK2...

  • Page 27: Application Upgrade From Sd Card

    Application Upgrade from SD Card You can update the application software from an SD memory card. NOTE: SD cards must be formatted as FAT 32. To avoid compatibility issues, CRS recommends that you purchase SD cards from CRS. 1. At your PC, create an “sps2000” folder on SD card. Copy the application image (sps2000) to this folder.
  • Page 28 6. Perform an All Clear a. Power down the SPS-2000 (the main power switch is located on bottom of SPS-2000 in the right-rear corner). b. Hold front power button down. c. Turn SPS-2000 main power switch ON while holding down front power button.

  • Page 29: Bootloader Upgrade From Sd Card

    SD card. Updates to ECRs with BootROM versions before version 1.08 must be done using the TFTP server method. NOTE: SD cards must be formatted as FAT 32. To avoid compatibility issues, CRS recommends that you purchase SD cards from CRS.

  • Page 30: O/S Upgrade From Sd Card

    SD card. Updates to ECRs with BootROM versions before version 1.08 must be done using the TFTP server method. NOTE: SD cards must be formatted as FAT 32. To avoid compatibility issues, CRS recommends that you purchase SD cards from CRS.

  • Page 31: Capturing Sps-2000 Screens

    SPS-2000 Terminal • PS/2 Keyboard • SD Memory Card NOTE: SD cards must be formatted as FAT 32. To avoid compatibility issues, CRS recommends that you purchase SD cards from CRS. • SD Memory Card Reader Screen Capture Procedure 1. Set S Mode System Option-General Function Option #14 “Silent Key Depression” to 2.

  • Page 32: Image Downloads

    A large selection of clip art can be accessed without charge from Microsoft Office Online at http://office.microsoft.com/clipart/default.aspx?lc=en-us. • CRS is preparing a library of common key images for use on the SPS-2000. Go to the SPS-2000 product page of the dealer area of www.crs-usa.com to access these images.

  • Page 33: Image Download Using Sd Memory Card

    Image Download Using SD Memory Card 1. At your PC, create a folder “image” on the SD memory card and copy the images you wish to transfer into this folder. 2. Insert the SD Memory Card into the SD slot on the right-front of the SPS-2000. 3.

  • Page 34: Screen Saver Logo

    6. After successful transfer, the new images will display. Note that when the image file exceeds 10 images, additional image pages are used. Touch the PAGE UP/PAGE DN keys to view all available images. 7. Click OK to close the Button Image Select dialog. Screen Saver Logo When the screen saver is engaged, the default SAM4s logo moves in a pattern across the screen.

  • Page 35: Save/Load End User Program Using Sd Memory Card

    SPS-2000 to the FTP site via a router and internet connection. NOTE: SD cards must be formatted as FAT 32. To avoid compatibility issues, CRS recommends that you purchase SD cards from CRS. NOTE: This action will backup the SPS-2000 end user program in the path: SPS2000/backup/xxxxxx, where xxxxxx is the store number set in S-Mode system options.

  • Page 36: Save Reports

    4. You must first restore the program’s memory allocation. Touch LOAD MEMORY ALLOCATION FROM SD. 5. At the Confirmation dialog box, touch YES. The PLEASE WAIT message displays until the upload is complete. 6. Close the SRAM Backup screen, then touch Memory Clear. Touch 13. CLEAR PLU FILE.

  • Page 37: Restore Reports

    Restore Reports (Note that the Report Save/Restore feature requires V2.00d software or later.) Previously saved reports can be restored to the memory of the SPS-2000. Report saving is advised whenever service activity or updates are required on installed ECRs. In case of memory clearing, customer totals can be restored without disrupting store security or accounting.
  • Page 38 38 • Software Installation & SD Memory Utilities SAM4s SPS-2000 Quick Start Guide v1.10...

  • Page 39: Demonstration Program

    Demonstration Program Overview The CRS sales staff has written a demonstration program for the SPS-2000. A copy of this program is posted on the SPS-2000 dealer support page of the CRS website: www.crs- usa.com. After downloading this program to your PC, you can copy the program files to an SD memory card so that you can load it into an SPS-2000.

  • Page 40: Operation Information

    Operation Information Employee Sign On/Clock In To sign on touch [1], then touch EMPLOYEE. There is one employee programmed with code “1” and named “SAM”. Authority levels for this employee allow access to all functions. To clock in touch 1, touch CLK IN/OUT, then select JOB#1 and touch OK. Passwords The PGM mode tab password is 2000.

  • Page 41: Application Notes

    Application Notes Convenience Store Most keys are open entry grocery style keys. LIQUOR, BEER and WINE keys are set with an age restriction of 21. There is a CIG PACK key with age set at 18. Three gas keys demonstrate the gallonage function. The REGULAR GAS key will print a non-volatile image on the receipt for a car wash.

  • Page 42: Chicken

    Chicken This is a KFC style menu. Piece counts are calculated on the orange keys as follows: CHICKEN BUCKET: 8 pcs. CHICKEN DINNER: 3 pcs. CHICKEN SNACK: 2 pcs. Entries on these items update the product mix and projection reports The head has 8 pieces.

  • Page 43: Salad And Sides

    Salad And Sides This menu has popups for dressing choice on the salads and flavor choice on the soups. The SOUP AND SALAD key illustrates the link of two popups. The first is for choice of soup, the second for choice of dressing. Touch DONE to return to main screen.

  • Page 44: Bar And Grill

    Bar And Grill There are preset selections for beer, wine and a variety of liquor types. The mixers are condiments that print in RED/REVERSE and are indented from the main item. For example: Coke The STEAK DINNER key has three popups linked, (temperature, potato choice and dressing choice).

  • Page 45: Connecting A Demo Printer

    Connecting a Demo Printer Hardware Required Printer: Ellix 20 Receipt Printer Cable: CRS P/N 522087 DB-9M to Serial Printer DB-25M Program Settings S Mode You must define the parameters for the port where the Ellix 20 printer will be connected.
  • Page 46 P Mode 1. Touch the P mode tab and enter the password. (2000). 2. Touch the PRINTER & KV ROUTING key. 3. Touch SYSTEM PRINTER CONFIGURATION. 4. Define the DESCRIPTOR (PRINTER1), MAIN REG # (01) and MAIN PORT# (1) as shown above. 5.
  • Page 47 6. Touch KITCHEN PRINTER ROUTING. 7. Set PT# 01 to print at KP# 1 as shown above. 8. Touch CLOSE. 9. Touch RECEIPT PRINTER ROUTING. 10. Set REGISTER# 01 to PRINTER 01 as shown above. 11. Touch CLOSE to exit the RECEIPT PRINTER ROUTING screen. 12.

  • Page 48: Downloading Nv Images To The Demo Printer

    You can download non-volatile (NV) images from a PC to an ELLIX 20 Receipt Printer using the SAM4s Bitmap Image Downloader utility (available from the SPS-2000 support page of www-crs-usa.com.) Up to 256K of image memory is available. Images must be in “.bmp” format.
  • Page 49 5. Click the Select Bitmap tab. 6. Click Open File to select a bitmap image. 7. Find the folder and image file you wish to use. Click Open to add the image to the list. 8. Click the Preview Bitmap tab and select the image to preview it. Select an image from the list to preview it.
  • Page 50 9. Select the Download Bitmap tab. 10. Click Download. A message displays when the download is complete. After completion, the printer must be powered off and then on again. 11. You can test print the image by selecting the Print Bitmap tab. For example, print image #1.

  • Page 51: Manual Revision Record

    Manual Revision Record Edition Date published Revision contents V1.0 6/29/2006 Revision 1.0 V1.1 9/05/2006 Added v2.00d features: Save/Restore Reports on SD V1.2 10/23/2006 Memory Clear after SD Card updates V1.3 11/16/2006 New TFTP Server Instructions V1.4 12/19/2006 Added v2.00t features V1.5 3/29/2007 Added v2.00x/v2.01b features...

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