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Problem
Solution
The indicator light
You have not yet flushed the coffee machine (see chapter
continues to flash
'Preparing the machine for use'.
slowly.
You have used the SENSEO
higher than 2200 metres above sea level. This has caused the
water in the machine to start boiling before it has reached
the required temperature. This prevents the machine from
functioning properly. Switch off the machine and no longer
use it at altitudes higher than 2200 metres above sea level.
The SENSEO
®
You have not yet flushed the coffee machine. When you use
coffee machine
the machine for the first time, you have to flush it before
does not produce
you can start brewing coffee (see chapter 'Preparing the
coffee when it is
machine for use').
switched on for
the first time.
The indicator light
Make sure that:
continues to flash
rapidly.
you have placed the water reservoir properly;
there is enough water in the water reservoir (i.e. above the
° MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the
machine does not function properly.
Water leaks
Make sure that:
from the coffee
machine.
you have closed the lid properly (the lever must be properly
locked);
you have not filled the water reservoir beyond the
level;
the sieve in the centre of the pod holder is not clogged. If the
sieve is clogged, unclog it by rinsing the pod holder under a
running tap. If necessary, use a washing-up brush or a pin to
unclog the sieve;
you have put the coffee pod properly in the centre of the
pod holder;
the sealing ring is not stuck under the edge of the water
distribution disc;
the water drops on the worktop are not the result of placing
or removing the water reservoir or removing used coffee
pods;
you do not remove the water reservoir when the coffee
machine is heating up. This may cause water that normally
ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Consumer Care Centre
in your country.
The lid cannot be
A vacuum may have temporarily formed under the lid.
opened.
Switch off the machine. Pull the lever up as far as it goes and
wait 24 hours before you open the lid. You may need to use
quite some force.
Make sure that the sieve in the centre of the pod holder is
not clogged. If the sieve is clogged, unclog it by rinsing the
pod holder under a running tap. If necessary, use a washing-
up brush or a pin to unclog the sieve.
Make sure you do not move the SENSEO
Moving the machine, placing it outdoors or in a cool or cold
environment does not accelerate the unlocking of the lid.
Do NOT put the SENSEO
as this does not accelerate the unlocking of the lid.
If problems continue to occur, contact the Philips Consumer
Care Centre in your country.
The coffee
Perhaps the sieve in the centre of the pod holder is clogged. If
machine produces
the sieve is clogged, unclog it by rinsing the pod holder under
less coffee than
a running tap. If necessary, use a washing-up brush or a pin to
before.
unclog the sieve.
Descale the machine (see chapter 'Descaling').
The SENSEO
®
You have not flushed the machine properly before first use.
coffee machine
As a result, the boiler is not or not completely filled. Flush the
brews only a small
machine properly (see chapter 'Preparing the machine for
quantity of coffee
use') before you brew another cup of coffee.
or no coffee at all
when it is used for
the first time.
4222.200.0046.4
®
coffee machine at an altitude
MAX
®
machine.
®
machine in the fridge or freezer,
Problem
Solution
The lid cannot be
Perhaps a used coffee pod is sticking to the water distribution
closed properly.
disc. If this is the case, remove the used pod.
The machine has
Contact the Philips Consumer Care Centre in your country.
been stored in a
room that was not
frost-free.
The SENSEO
®
Make sure that:
coffee is not
strong enough.
you have used the correct number of pods and have pressed
the right button. Use 1 pod in combination with the 1-cup
pod holder ° and the 1-cup button °. Use 2 pods in
combination with the 2-cup pod holder °° and the 2-cup
button °°;
you have placed the coffee pod(s) properly in the centre
of the pod holder, to prevent water from escaping along
the edge of the pod(s). When you use two coffee pods on
top of each other, make sure that the convex sides of both
pods point downwards and press the pods lightly into the
pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
with a stronger blend are available.
The SENSEO
®
If you prefer a milder flavour, SENSEO
coffee is too
milder blend are available.
strong.
The coffee is not
Do not use cups that are too large, as they cause the coffee
hot enough.
to get cold more quickly. When you use cups, make sure they
have a capacity of 150ml. When you use a mug, make sure it
has a capacity of 280ml.
Water and steam
Your SENSEO
have leaked from
drained all water for safety reasons. The machine is blocked
the bottom of the
and does not function anymore. For assistance, please visit
appliance in a fast
our website www.senseo.com or take the machine to a
way.
Philips service centre.
®
coffee pods
®
coffee pods with a
®
machine has a technical malfunction and has
4/4
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