Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
Page 2: Table Of Contents
Place a Call from the System Web Interface............10 End a Content Session from the System Web Interface........11 Setting Up the System..................12 Overview of Poly G7500, Studio X50, and Studio X30 Hardware........12 Poly G7500 System Ports..................12 Poly Studio X50 System Ports................13 Poly Studio X30 System Ports................
Page 3 Contents Set the System Location....................30 Set the Local Interface Language..................30 Configure Sleep Settings....................30 System Usage Data Collected by Poly................31 Turn Off System Usage Data Collection..............31 Using a Provisioning Service................32 Register the System with a Provisioning Service..............32 Download a Template Configuration File................
Page 4 Contents Delete a Certificate....................59 Certificate Revocation.................... 60 Disable the Security Code....................62 Enforce Security Code for Every Miracast-Certified Device Connection (Windows)..62 Limit or Disable the Ability to Save Content..............62 Call Encryption........................63 Configure Call Encryption..................63 Configure Minimum TLS..................63 H.460 Firewall/NAT Traversal................... 64 Configure the System for H.460 Firewall/NAT Traversal........64 Web Proxies........................66 View Connections to the System..................
Page 5 Updating Software......................111 Updating Software in the System Web Interface..........111 Update Software with a USB Flash Drive............. 113 Update the Poly Bluetooth Remote Control Firmware..........114 Update Poly HDCI Cameras.................114 Manually Downgrade Software in the System Web Interface.......115 Downgrade Software with a USB Flash Drive............115 Restart the System......................115...
Page 6 Paired IP Audio Device is Disconnected from G7500.............131 Poly TC8......................... 131 Poly TC8 Can’t Pair to the Video System.............131 Poly TC8 Doesn’t Display On the Available Devices List........131 Paired Poly TC8 is Disconnected.................132 Poly TC8 Paired to Inaccessible Video System........... 133 Can’t Wake the System by Touching the Monitor............133...
Page 7: Before You Begin
Related Poly and Partner Resources This guide contains overview information, procedures, and references you can use to perform tasks with your video system. The information in this guide applies to all the following Poly video systems and peripherals except where noted: ▪...
Page 8 Before You Begin ▪ Polycom Partner Network are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to communicate face-to-face with the applications and devices you use every day.
Page 9: Getting Started
Product Overview of Poly Video Systems Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing and content sharing features. Poly G7500 System Features and Capabilities The G7500 systems support the following features: ▪...
Page 10: Administrator Features And Capabilities
High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial audio for life-like presence and clarity ▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being heard in common working environments when no one is talking ▪...
Page 11: Powering The System On And Off
Getting Started Powering the System On and Off The system turns on when you plug it into a power source. The system doesn’t have a power button, so you must unplug the power cable to power it off. Note: Don’t power off the system during maintenance activities (for example, while a software update is in progress).
Page 12: End A Content Session From The System Web Interface
Getting Started ▪ Select Contacts to search local and directory contacts to call. ▪ Select Favorites to search contacts marked as Favorites. ▪ Select Recent to select a number or name you’ve called in the past. End a Content Session from the System Web Interface When you end a sharing session, the system stops live content and deletes blackboards and whiteboards.
Page 13: Setting Up The System
Setting Up the System Topics: ▪ Overview of Poly G7500, Studio X50, and Studio X30 Hardware ▪ LED Status Indicators ▪ Completing Initial System Setup ▪ Change Conferencing Partner ▪ Managing Peripheral Devices See the setup sheets applicable to your video system and its peripheral devices, including cameras, monitors, microphones, and controllers.
Page 14: Poly Studio X50 System Ports
LED Status Indicators for the System LAN Ports on page 134 Poly Studio X50 System Ports The following illustration and table explain the ports on your Poly Studio X50 system. Poly Studio X50 System Port Descriptions Ref. Number Port Description 3.5 mm audio line in (reserved for future use)
Page 15: Poly Studio X30 System Ports
HDMI input for sharing content (for example, from a laptop) LAN connection for the system Power Poly Studio X30 System Ports The following illustration and table explain the ports on your Poly Studio X30 system. Poly Studio X30 System Port Descriptions Ref. Number Port Description...
Page 16: Led Status Indicators
Setting Up the System LED Status Indicators The following figures display the LEDs on your systems. The tables list each LED indicator and its associated status. LED Status Indicators for the G7500 System Use the LED on the front right corner of the codec to get information on the state of your system. G7500 System LED Status Indicators Indicator Status...
Page 17: Led Status Indicators For The Studio X50 And Studio X30 Systems
Setting Up the System LED Status Indicators for the Studio X50 and Studio X30 Systems The system provides an LED light bar above the camera to help you understand the system’s behaviors. Basic Studio X50 and Studio X30 LED Indicators and Status Indicator Position Status...
Page 18: Completing Initial System Setup
When you power on the system for the first time (or after a system reset or factory restore), you must complete the system setup process. This process involves the system contacting the Poly Zero Touch Onboarding (ZTO) server to determine its mode of operation: Poly Video or Partner mode.
Page 19: Complete Setup With Provisioning
Register the System with a Provisioning Service on page 32 Change Conferencing Partner You can switch the conferencing partner application your system uses (for example, Poly or Zoom Rooms). Note: The system retains previously configured settings after making this change.
Page 20 Automatically Pair an IP Device By default, IP devices automatically pair when connected to one of the system’s link-local network (LLN) ports. For example, when you plug in a Poly IP Table Microphone to the back of the system, it’s ready to use.
Page 21: Pair An Ip Device On The Primary Network
Some devices connected to your primary network can pair with your video system. For example, this feature enables you to pair a Poly TC8 device without a physical connection to the video system. Note: Pairing IP audio devices and cameras over the primary network isn’t supported.
Page 22: Connect A Usb Device
» Connect the device to a USB port on the back of your system. Poly Bluetooth Remote Control You can use the Poly Bluetooth Remote Control with your system. Use the system web interface to perform the following tasks: ▪...
Page 23 Setting Up the System Setting Description Numeric Keypad Function while in a Call Specifies whether pressing number buttons on the remote control or keypad moves the camera to presets or generates touch tones (DTMF tones). If you set this option to Presets, you can generate DTMF tones by pressing the # key on the remote control while in a call.
Page 24: Ip Microphones
118 Factory Restore a Ceiling Microphone on page 118 Poly IP Table Microphone Ports The following illustration and table explain the ports on the table microphone. Poly IP Table Microphone Port Descriptions Ref. Number Port Description Micro-USB debugging port...
Page 25 Factory restore pinhole Link-local network (LLN) connection Poly IP Ceiling Microphone Ports The following illustration and table explain the ports on the ceiling microphone. Poly IP Table Microphone Port Descriptions Ref. Number Port Description Link-local network (LLN) connection Microphone cable connector...
Page 26: Poly Microphone Ip Adapter
Paired successfully Poly Microphone IP Adapter The Poly Microphone IP Adapter lets you connect non-IP Polycom audio devices with your system. For example, if your Polycom microphone uses a Walta-Walta cable, you can connect it to your system through the microphone adapter.
Page 27 Setting Up the System Microphone Adapter Ports The following illustration and table explain the ports on the microphone adapter. Microphone Adapter Port Descriptions Ref. Number Port Description USB 2.0 debugging port Polycom microphone Walta-Walta connector Power Link-local network (LLN) connection LED status indicator Factory restore pinhole LED Status Indicators for the Microphone Adapter...
Page 28 Setting Up the System Microphone Adapter LED Status Indicators Indicator Status Blinking white Powering on Solid white Blinking blue Ready to pair Solid blue Paired successfully Blinking green and blue Update in progress Factory restore in progress Powering the Microphone Adapter On and Off When plugged in to a power source, the microphone adapter is on.
Page 29: Configuring General Settings
Set the Local Interface Language ▪ Configure Sleep Settings ▪ System Usage Data Collected by Poly General settings include your system name, location, language, and sleep preferences. Name the System and Room Name your system and assign it a room name.
Page 30: Set The Date And Time
Configuring General Settings ▪ City ▪ State/Province ▪ Country 4. Select Save. Set the Date and Time Change the date and time settings in the system web interface. Procedure 1. In the system web interface, go to General Settings > Date and Time. 2.
Page 31: Set The System Location
Configuring General Settings Set the System Location Specify the country and country code where the system is located. Procedure 1. In the system web interface, go to General Settings > My Information. 2. Go to Location. 3. Configure the following settings (your changes save automatically): Setting Description Country...
Page 32: System Usage Data Collected By Poly
Configure General Camera Settings on page 89 System Usage Data Collected by Poly By default, your system sends usage data to Poly to help improve its products and services. For information about the data that Poly collects, see the system Privacy Guide.
Page 33: Using A Provisioning Service
If the system loses registration with the service, it continues to use the most recent configuration it received. Note: To maintain call connection, you can't configure provisioning settings during a call. For a list of configuration parameters, see the Poly VideoOS Configuration Parameters Reference Guide. Related Links Updating Software...
Page 34: Download A Template Configuration File
Using a Provisioning Service 2. Select Enable Provisioning. 3. Select Load Discovered Information. The registration fields update automatically if your system detects a provisioning server. 4. Optional: If your system didn’t detect a provisioning server, complete the following fields (contact your network administrator for help): Setting Description...
Page 35: Configuring Network Settings
Configuring Network Settings Topics: ▪ Configuring Wired LAN Settings ▪ Configure Wi-Fi Settings ▪ Configure Network Quality Settings ▪ Configure H.323 Settings ▪ Configure SIP Settings ▪ Enable Point-to-Point Call Escalation to a RealPresence DMA Conference Call ▪ Wireless Devices Network settings include the system primary (wired LAN) and secondary (Wi-Fi) network configurations.
Page 36: Manually Assign A Host Name And Domain Name
Configuring Network Settings Setting Description Your IP Address is Specifies the system IP address. Subnet Mask Specifies the subnet mask assigned to your system. Default Gateway Specifies the default gateway assigned to your system. 4. Select Save. Manually Assign a Host Name and Domain Name You can manually enter the host name and domain name for your system.
Page 37: Configure 802.1X Settings
H.323: H.225.0 Call Signaling, H.225.0 RAS, H.245, Far-End Camera Control (FECC) ▪ SIP: SIP Signaling, FECC, Binary Floor Control Protocol (BFCP) You can use any value from 0 to 7, although Poly recommends not using 6 and 7. 7. Select Save. Configure 802.1X Settings You can configure your system to use 802.1X authentication when connecting to the wired LAN.
Page 38: Configure Wi-Fi Settings
802.3 autonegotiation procedures. If you enable this setting, the system sets LAN Speed and Duplex Mode to read-only. Poly recommends that you use autonegotiation to avoid network issues. LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the LAN speed.
Page 39 Configuring Network Settings 3. Do one of the following: ▪ Select a network from Available Wi-Fi Networks. (The system lists networks in order of signal strength.) ▪ Enter the network name in the SSID field. Selecting a new SSID erases the previous SSID and relevant Wi-Fi settings from the system. 4.
Page 40: Configure Network Quality Settings
Configuring Network Settings Setting Description DNS Server Specifics the DNS server address for the Wi-Fi network. This setting is read-only if your system gets its IP address automatically. DNS Alternate Server Specifics the alternate DNS server address for the Wi-Fi network. This setting is read-only if your system gets its IP address automatically.
Page 41 Configuring Network Settings Setting Description Control Specifies the IP Precedence or Diffserv priority level for control traffic on the following channels: ▪ H.323: H.225.0 Call Signaling, H.225.0 RAS, H.245, and FECC ▪ SIP: SIP Signaling, FECC, and Binary Floor Control Protocol (BFCP) (The system enables FECC by Allow Other Participants in a Call to Control Your Camera.)
Page 42: Configure H.323 Settings
Configuring Network Settings Configure H.323 Settings If your network uses an H.323 gatekeeper, the system can automatically register its H.323 name and extension. Others can then call the system using its H.323 name or extension instead of its IP address. Procedure 1.
Page 43: Configure Sip Settings
Configuring Network Settings Setting Description Require Authentication Enables support for H.235 Annex D Authentication. When you enable H.235 Annex D Authentication, the H.323 gatekeeper ensures that only trusted H.323 endpoints can access the gatekeeper. This setting is available when you set Use Gatekeeper to Specify.
Page 44 Configuring Network Settings 2. Configure the following settings: Setting Description Enable SIP Enables the system to make and receive SIP calls. Registration Status Read-only setting shows if your system is registered to a SIP server. SIP Server Configuration Specifies whether to automatically or manually set the SIP server’s IP address.
Page 45 Configuring Network Settings Setting Description BFCP Transport Preference Controls content sharing negotiation behavior. When you use the Binary Floor Control Protocol (BFCP), a relationship is established between the floor control server and its clients. What you set here determines how network traffic flows between the server and clients.
Page 46: Enable Point-To-Point Call Escalation To A Realpresence Dma Conference Call
Configuring Network Settings Setting Description Proxy Server The IP address or FQDN of the SIP proxy server. If you leave this field blank, the system uses the registrar server address. If you also leave the SIP registrar server field blank, there is no SIP proxy server to configure.
Page 47: Wireless Devices
Configuring Network Settings Wireless Devices The system includes Wi-Fi and Bluetooth wireless communication options so your users can discover the system on the network with the Polycom Content App or their AirPlay- or Miracast-certified device. Your remote control also connects to the system using Bluetooth. You can enable or disable these features as needed.
Page 48 Clear the Enable Wireless Connectivity check box. ▪ Clear the Enable Bluetooth check box. Related Links Default Options for Sharing Content on page 104 Poly Bluetooth Remote Control on page 21 Related Links Update the Poly Bluetooth Remote Control Firmware on page 114...
Page 49: Securing The System
Configure Password Policies You can specify requirements for administrator, remote access, and SNMP passwords for your system. Poly strongly recommends that you create an administrator password for your system. Procedure 1. In the system web interface, go to Security > Password Requirements.
Page 50 Securing the System Setting Description Minimum Length The minimum number of characters required for a valid password. Require Lowercase Letters The minimum number of lowercase letters required for a valid password. Require Uppercase Letters The minimum number of uppercase letters required for a valid password.
Page 51 Securing the System Procedure 1. In the system web interface, go to Security > Local Accounts. 2. Configure the following settings: Setting Description Admin ID The local administrator account name (default is admin). Room Password You must enter this password to change administrator settings in the local interface.
Page 52: Enable External Authentication
Securing the System Setting Description Admin Account Lock Duration Specifies the amount of time an account is locked because of failed login attempts. After this period expires, the system resets the failed login attempts counter to zero, and users can again log in with that account.
Page 53: Configure System Access Settings
Securing the System Setting Description Active Directory Server Address Specifies the Active Directory server’s FQDN or IP address. If you are using subdomains, append port number 3268 as follows: ad.domain.com:3268. You can alternatively use RealPresence Resource Manager as an Active Directory server and enter its address here.
Page 54: Command-Line Api Access For G7500
Securing the System Setting Description Web Access Port (HTTP) Specifies the port to use when accessing the system web interface over HTTP. If you change the default (port 80), specify port 1025 or higher and make sure it is not already in use. You must include the port number with the IP address when you use the system web interface to access the system.
Page 55 Securing the System Setting Description Lock SSH Port After Failed Logins Specifies the number of failed login attempts allowed before the system locks SSH access to the API. SSH Port Lock Duration Specifies the amount of time that SSH access to the API remains locked due to failed login attempts.
Page 56 Securing the System Setting Description RS-232 Mode Specifies the mode used for the RS-232 serial port. • Off: Disables the serial port. • Control: Receives control signals from a touch- panel control. Allows any device connected to the RS-232 port to control the system using API commands.
Page 57: Configure The System Web Interface Port Lock
1. In the system web interface, go to Security > Access. 2. Select Disable All USB Ports. PKI Certificates If your organization uses a public key infrastructure (PKI) for securing network connections, Poly recommends that you have a strong understanding of certificate management and how it applies to your system.
Page 58: Create A Certificate Signing Request
Specifies the hash algorithm for the CSR: SHA-256 (recommended) or SHA-1 (not recommended). Common Name (CN) Specifies the system name. Poly recommends the following guidelines for this field: ▪ For systems registered in DNS, use the system's fully qualified domain name (FQDN).
Page 59: Configure Certificate Validation Settings
Securing the System CSR Information Description Organizational Unit (OU) Specifies the unit of business defined by your organization. Default is blank. Maximum Characters: 64 Note: The system supports only one OU field. If you want the signed certificate to include more than one OU field, you must download and edit the CSR manually.
Page 60: Install A Certificate
Securing the System Setting Description Maximum Peer Certificate Chain Depth Specifies how many links a certificate chain can have. The term peer certificate refers to any certificate sent by the far-end host when a network connection is being established between the two systems. Always Validate Peer Certificates from Server Determines whether your system requires a remote server to present a valid certificate when connecting to...
Page 61: Certificate Revocation
Securing the System Note: Deleting system settings by default retains your user-installed certificates, but performing a factory reset removes these certificates. Procedure 1. In the system web interface, go to Security > Certificates. 2. Locate the certificate you want to delete and select Delete in the same row as the certificate.
Page 62 Securing the System Delete a CRL You can remove CRLs that were previously uploaded on the system. This option is not available if your CRL is provisioned to the system. Procedure 1. In the system web interface, go to Security > Certificates. 2.
Page 63: Disable The Security Code
Securing the System Disable the Security Code By default, you must enter a security code to connect to the system to share or save content, but you can disable it. Procedure » In the system web interface, go to Security > Security Code and clear the Enable Security Code check box.
Page 64: Call Encryption
Securing the System Related Links Sharing Content on page 104 Call Encryption AES is standard on your system. When enabled, your system automatically encrypts calls with other systems using AES. A locked padlock icon displays on the connected monitor(s) when a call is encrypted. If a call is unencrypted, you see an unlocked padlock.
Page 65: H.460 Firewall/Nat Traversal
Securing the System • TLS 1.2 • TLS 1.1 • TLS 1.0 3. Select Save. Related Links Register with an LDAP Directory Server on page 97 LDAP Directory Server Ignores the Minimum TLS Version Setting on page 137 H.460 Firewall/NAT Traversal You can configure your system for firewall or network address translation (NAT) traversal using the H.
Page 66 Securing the System Setting Description Fixed Ports Defines which TCP and UDP ports your system uses for firewall traversal. Enable this option if your firewall isn’t H.323 compatible. The system assigns a port range starting with the TCP and UDP ports you specify (port 3230 is where the range begins by default).
Page 67: Web Proxies
Securing the System Setting Description NAT Public (WAN) Address The address callers from outside the LAN use to call your system. If you configured the NAT manually, enter the NAT public address here. You can configure this option only when you set NAT Configuration to Manual.
Page 68 Securing the System ▪ Basic authentication (this insecure method is disabled by default) ▪ No authentication (or null authentication, meaning the proxy server doesn’t require credentials) Your system supports the following services when configured to use a web proxy: ▪ Directory servers ▪...
Page 69: View Connections To The System
Securing the System Your system automatically downloads and reads the PAC file specifying the proxy rules. The system also automatically downloads subsequent files before the current file expires. Manually Update the PAC File on the System Even if you set up your system for automatic or semi-automatic web proxy configuration, you can still manually download a new PAC file from the server.
Page 70: System Port Usage
Securing the System System Port Usage The following table lists the inbound, outbound, and bidirectional ports used by your system. G7500, Studio X50, and Studio X30 System Port Usage Port Direction Type Protocol Function Open by Configurable Default? Port? Inbound Static Command-line API access over...
Page 71 AirPlay Microsoft Exchange Server Zero Touch Onboarding Provisioning (for example, RealPresence Resource Manager) Video system control using the Poly TC8 device REST API Polycom Content Outbound Static Remote logging Inbound Static TCP, UDP AirPlay (Real- Time Streaming Protocol [RTSP]) Outbound...
Page 72 Static TCP/TLS Polycom Content 5060 Bidirectional Static TCP or UDP, depending the on configuration 5061 Bidirectional Static 5127 Outbound Static Poly usage data collection 5297 Inbound Static Bonjour 5298 Inbound Static Bonjour 5353 Inbound Static Bonjour/AirPlay (multicast Domain Name System [mDNS])
Page 73: Wireless Port Usage With Miracast-Certified Devices
Securing the System Port Direction Type Protocol Function Open by Configurable Default? Port? 7000 Inbound Static AirPlay standard services 7080 Inbound Static Web services 7081 Inbound Static Web services 7100 Inbound Static AirPlay mirroring services 16384– Bidirectional Dynamic RTP/RTCP 32764 (video and audio streams) 18888...
Page 74 Securing the System Miracast-Certified Device Ports for Wi-Fi Direct Connections Port Direction Type Protocol Function Note 1024-65535 Outbound Dynamic RTP (video and Randomly audio mirroring) assigned by the client. 1024-65535 Bidirectional Dynamic RTCP (RTP Randomly transportation assigned by the quality report) client.
Page 75: Configuring Call Settings
Configuring Call Settings Topics: ▪ Configure Call Settings ▪ Configure Dialing Options ▪ Set Call Answering Mode ▪ Set Preferred Call Speeds ▪ Configure the Recent Calls List ▪ Clear Recent Calls Specify how you want your system to handle and manage calls. Related Links Configure H.323 Settings on page 41...
Page 76: Configure Dialing Options
Configuring Call Settings Setting Description Enable Flashing Incoming Call Notification Specifies whether you see an incoming call notification. Preferred 'Place a Call' Navigation Specifies the default options that display on the local interface Place a Call screen. Choose one of the following options: ▪...
Page 77: Set Call Answering Mode
Configuring Call Settings Setting Description Video Dialing Order Preferences Specifies how the system places video calls to directory entries with more than one type of number. Select one of the following protocols for each preference: ▪ ▪ IP H.323 This setting also determines how the system places video calls from the Place a Call screen when your set the call protocol to Auto or if it’s unavailable.
Page 78: Configure The Recent Calls List
Configuring Call Settings Setting Description Preferred Speed for Placed Calls Determines the IP call speed your system uses when either of the following occurs: ▪ A user sets the call speed to Auto on the Place a Call screen. ▪ A user places a call from the directory.
Page 79: Configuring Audio Settings
Configuring Audio Settings Topics: ▪ Configure General Audio Settings ▪ Audio Input ▪ Audio Output You can configure audio settings in the system web interface. Configure General Audio Settings You can specify general audio settings for your system. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo. In calls where some sites can send and receive stereo but some can’t, any site set up to send or receive stereo can do so.
Page 80: Audio Input
Audio Input You have several options to input audio for your system. Your system supports the following audio inputs: ▪ IP-based Poly audio peripheral devices (for the G7500 system only): ◦ Poly IP Table Microphone ◦ Poly IP Ceiling Microphone...
Page 81: Configure Ip Microphones
Audio Meter (dB meter) Shows you the peak input signal level for Poly microphones. Configuring the Microphone Adapter Your system automatically configures the microphone adapter when you connect it.
Page 82: Polycom Acoustic Fence
Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. You need a primary microphone and at least one more microphone to create the fence. The boundary radius can be two to several feet around the following Poly peripheral devices: ▪ Table microphone ▪...
Page 83: Configure 3.5 Mm And Hdmi Audio Input
(starting with the primary microphone) for it to work again. 2. Connect the other microphone(s). Related Links Poly G7500 System Ports on page 12 Specify a Different Primary Microphone If you want to change the primary microphone you’re using for Polycom Acoustic Fence technology, you must first disconnect all the microphones from your G7500 system.
Page 84: Audio Output
Configuring Audio Settings 2. Configure the following settings (your changes save automatically): Settings vary depending on the audio input source. Setting Description Audio Input Level Sets levels for the left and right channels. Choose a value from 0 to 10. Playback Options (3.5 mm only) Specifies how the system routes and controls audio from the 3.5 mm stereo audio input.
Page 85: Using 3.5 Mm Audio Output
Configuring Audio Settings Setting Description Master Audio Volume Sets the main audio output volume level going to the speakers. Bass Sets the volume level for low frequencies without changing the master audio volume. Treble Sets the volume level for high frequencies without changing the master audio volume.
Page 86: Configuring Video And Camera Settings
Configuring Video and Camera Settings Topics: ▪ HDMI I/O ▪ Supported HDCI Input Resolutions ▪ Configure Monitor Settings ▪ Configure a Touch Monitor • Monitors with CEC ▪ Configure General Camera Settings ▪ Configure Camera Tracking Settings ▪ Configure Video Input Settings ▪...
Page 87: Supported Hdci Input Resolutions
3840 × 2160p 24, 25, 30 1920 × 1080p 50, 60 1280 × 720p 50, 60 Supported HDCI Input Resolutions The HDCI input resolution is fixed based on the supported Poly camera. HDCI input applies only to the G7500 system.
Page 88: Configure Monitor Settings
Configuring Video and Camera Settings Configure Monitor Settings You can optimize your system video output for single- and dual-monitor setups. The Studio X30 system doesn’t support dual monitors. Interlaced modes aren’t supported. Procedure 1. In the system web interface, go to Audio/Video > Monitors. 2.
Page 89: Monitors With Cec
Configuring Video and Camera Settings Procedure 1. Do one of the following: ▪ In a call: Go to Menu > More > Settings > Diagnostics > Touch Configuration. ▪ Out of a call: Go to Menu > Settings > Diagnostics > Touch Configuration. 2.
Page 90: Configure General Camera Settings
See the latest Release Notes for specific information about the cameras you can use with your system. Note: If you connect an unsupported camera, the system still attempts to show video. Poly can’t guarantee that the results are optimal or that the available settings are the same as a supported camera.
Page 91: Configure Camera Tracking Settings
Configure Sleep Settings on page 30 Configure Camera Tracking Settings Poly camera tracking technology provides automatic speaker and group framing in the room. Tracking options and behavior depend on your system model and camera. For example: ▪ The Frame Speaker camera tracking option isn’t available on the Studio X50 or Studio X30 systems.
Page 92: Configure Video Input Settings
Configuring Video and Camera Settings the camera pan until that person is in view. This option is available only with a G7500 system using an EagleEye Producer camera. ▪ Frame Speaker: The camera automatically locates and frames the active speaker. When someone else starts speaking, the camera switches to that person.
Page 93 Configuring Video and Camera Settings Setting Description Optimized for Specifies optimization preferences for the video input. ▪ Sharpness: Gives preference to resolution over frames per second. With this setting, moderate-to- heavy motion at low call rates can cause some frames to drop. ▪...
Page 94: Video Codec Capabilities
From a video call quality standpoint, H.265 gives you up to 4K at 30 fps for people streams and 4K at 15 fps for content streams. Note: Your system only supports H.265 during point-to-point SIP calls with any of the following Poly video systems: G7500, Studio X50, or Studio X30.
Page 95 The following table includes the H.265 resolutions and frame rates for content streams observed in SIP calls between two Poly video systems (G7500, Studio X50, or Studio X30). Resolutions and frame rates are based on the call speed and the Optimized for setting of your video input.
Page 96: H.264 Advanced Video Coding
The following table includes the H.264 resolutions and frame rates for people streams observed in H.323 calls between two Poly video systems (G7500, Studio X50, or Studio X30). Resolutions and frame rates are based on the call speed and the Optimized for setting of your video input.
Page 97 Configuring Video and Camera Settings Due to the complexities of system capabilities and the call types and scenarios in your environment, it isn’t possible to provide the resolutions and frame rates for calls between a system and a different type of endpoint.
Page 98: Setting Up A Directory
Setting Up a Directory Topics: ▪ Register with the Polycom Global Directory Server ▪ Register with an LDAP Directory Server ▪ Managing Contacts and Favorites You can register your system with a directory to call contacts in your organization. The system supports the following directory features: ▪...
Page 99 Setting Up a Directory Setting Description Server Address Specifies the address of the LDAP directory server. When provisioned, this setting is read-only. Server Port Specifies the port for connecting with the LDAP server. When provisioned, this setting is read-only. Base DN (Distinguished Name) Specifies the top level of the LDAP directory where searches begin.
Page 100: Managing Contacts And Favorites
Setting Up a Directory Managing Contacts and Favorites You can create local contacts and designate favorites for your system. Types of Favorites The system web interface displays several types of favorites. Directory Server Registration Types of Contacts ▪ Directory entries created locally by the user. Polycom GDS ▪...
Page 101: Unfavorite A Contact
Setting Up a Directory Unfavorite a Contact Unfavorite a contact to remove the contact from your Favorites list. Procedure 1. Go to Place a Call > Favorites. 2. Choose a favorite card, then select Unfavorite. The contact is removed from the Favorites list.
Page 102: Registering With A Calendaring Service
Registering with a Calendaring Service Topics: • Configure a Calendaring Service Your system can display calendar details linked to a Microsoft Outlook or Office 365 account. The system retrieves this information from Microsoft Exchange Server with credentials you provide or through automatic discovery using an associated email or SIP server address.
Page 103 Registering with a Calendaring Service Setting Description User Name Specifies the user name to register to the Microsoft Exchange Server. This can be the name of the system or an individual (for example, username@company.com). If you want to use the calendar associated with an Office 365 account, enter the user name for that account here.
Page 104 Registering with a Calendaring Service Setting Description Play Reminder Tone When Not in a Call Specifies whether to play a sound along with the text reminder (when the system is not in a call). Show Information for Meetings Set to Private Specifies whether to display details about meetings marked private.
Page 105: Sharing Content
Sharing Content Topics: ▪ Default Options for Sharing Content ▪ Disable Screen Mirroring Options Your system provides several ways to share and annotate content. Related Links End a Content Session from the System Web Interface on page 11 Disable the Security Code on page 62 Limit or Disable the Ability to Save Content on page 62...
Page 106 Sharing Content Disable Screen Mirroring Options You can disable content sharing with Miracast- or AirPlay-certified devices (screen mirroring) without turning off wireless connectivity or Bluetooth on your system. Screen mirroring options are enabled by default. Procedure 1. In the system web interface, go to Security > Wireless Security. 2.
Page 107: Customizing The Local Interface
Customizing the Local Interface Topics: ▪ Change the Home Screen Background Image ▪ Restore the Default Background Image ▪ Customize the Address Bar ▪ Display Meetings or Favorites on the Home Screen ▪ Configure Dual Monitor Display Settings You can configure some of the system local interface settings according to your preferences. Change the Home Screen Background Image You can upload a custom background image to display on your system.
Page 108: Display Meetings Or Favorites On The Home Screen
Customizing the Local Interface ▪ H.323 Extension ▪ SIP Address ▪ None Procedure 1. In the system web interface, go to General Settings > Home Screen. 2. Choose options for Primary Element and Secondary Element (your changes save automatically). Display Meetings or Favorites on the Home Screen You can display meeting information or favorite contacts on the home screen of the system local interface.
Page 109 Customizing the Local Interface Setting Description Self View Size Specifies how the self view window displays when others join a call. ▪ Corner: Displays the self view in the corner of Monitor 2. ▪ Full Screen: Displays the self view on the entire screen of Monitor 2.
Page 110: System Maintenance
To activate features or update software, you must obtain a key that’s valid only with your system. If you don’t have a support agreement, contact an authorized Poly dealer to get a key. Note: Software version 3.0 enables all available Poly system features by default. With this version, you don’t need a feature activation or software version key.
Page 111: Unlock System Settings
System Maintenance ▪ To update one system, select Site & Single Activation/Upgrade. Follow the onscreen instructions to enter your system serial number and license. Go to the Upgrade tab to confirm the version upgrade key code. ▪ To activate features for multiple systems covered by a software service agreement, select Batch Activation.
Page 112: Updating Software
▪ Poly IP Table Microphone ▪ Poly IP Ceiling Microphone ▪ Poly Microphone IP Adapter ▪ Poly Bluetooth Remote Control (firmware) ▪ Poly EagleEye Cube USB camera ▪ Poly TC8 device Related Links Using a Provisioning Service on page 32 Updating Software in the System Web Interface You can manually update software or set up automatic updates in the system web interface.
Page 113 TC8 device) and the video system. To successfully update everything, you must have this exact folder structure: ▪ eecube ◦ Config ◦ image.zip ◦ version ▪ g7500 ◦ Config ◦ poly-video-<version>.zip ◦ release.json ◦ version ▪ ipmic ◦ Config ◦ image.zip ◦ version ▪ micadapter ◦...
Page 114: Update Software With A Usb Flash Drive
Update Software with a USB Flash Drive You can update the software of your system and some of its connected devices with a USB flash drive. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. Procedure 1.
Page 115: Update The Poly Bluetooth Remote Control Firmware
46 Update Poly HDCI Cameras You can automatically update an HDCI-connected Poly camera, but not in the same way you update the system and other connected devices (such as IP microphones). HDCI cameras only apply to the G7500 system.
Page 116: Manually Downgrade Software In The System Web Interface
You can downgrade your system software and the software of some of its connected peripheral devices from a custom download server. Before you downgrade, Poly recommends doing the following: ▪ Check the software version you’re running. You can find the software version on the system web interface Dashboard.
Page 117: Reset System Settings
Call detail record (CDR) You also can choose not to retain some of this data after the system resets. Note: System resets restores your system to its original mode of operation (e.g., Poly Video Mode or Poly Partner Mode). Procedure 1.
Page 118: Factory Restore The System
System Maintenance Factory Restore the System A factory restore completely erases the system’s flash memory and restores it to the latest major software version (x.0). The system doesn’t save the following data with a factory restore: ▪ Current software version ▪...
Page 119: Factory Restore A Table Microphone
System Maintenance Factory Restore a Table Microphone You can restore a microphone to its default settings. This process refreshes the device by deleting its configurations except the current version of software. Procedure 1. Ensure that the microphone is powered on. 2.
Page 120 System Maintenance If you can’t see the RJ-45 connector, look for the small black button on the microphone cable. Facing that button at the 12 o’clock position, the sensor is located toward the 9 o’clock position. 4. Line up the center of the magnet with the sensor and hold it no more than 19 mm (3/4 in.) away from the enclosure for approximately 7 seconds.
Page 121: Factory Restore A Microphone Adapter
Polycom Support and save the package to the root directory of a USB flash drive. Insert the USB flash drive into a USB port. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. 3. Insert a straightened paper clip through the factory restore button pinhole.
Page 122: Troubleshooting
The system log package includes details about the following devices: • Supported cameras (see the latest Release Notes for your system) • Poly TC8 device • Poly IP Table Microphone (G7500 only) • Poly IP Ceiling Microphone (G7500 only) • Poly Microphone IP Adapter (G7500 only)
Page 123: Configure Log Preferences
Troubleshooting Configure Log Preferences You can manage some basic aspects of your system logs, including how logs are transferred to a USB flash drive. Your system has limited storage space for logs. If you want logs to be overwritten less frequently, attach a USB flash drive to the system.
Page 124: Configure Log Level
Transfer Logs to a USB Flash Drive You can transfer logs to a USB flash drive to free up space on your system. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. Procedure 1. In the local interface, go to Menu >...
Page 125: Configure Remote Logging
The system immediately begins forwarding its log messages after you click Save. The system supports remote logging encryption using TLS. If you use UDP or TCP transport, Poly recommends remote logging only on secure, local networks. Remote Log Server Address Specifies the server address and port.
Page 126: Sample Log File
Successful or unsuccessful administrator login ▪ Call fail for a reason other than a busy line ▪ User help request ▪ Video or audio call connection or disconnection Note: Poly doesn’t support SNMP write operations for configuring or provisioning systems. SNMPv3 does the following:...
Page 127: Configure Snmp
Enable Notifications Enables MIB notifications. Version1 Enables your system to use the SNMPv1 protocol. Due to security issues, Poly recommends that you don’t enable this setting. Version2c Enables your system to use the SNMPv2c protocol. Due to security issues, Poly recommends that you don’t enable this setting.
Page 128 Troubleshooting Setting Description System Description Provides details about the system. User Name Specifies the User Security Model (USM) account name for SNMPv3 message transactions. The maximum length is 64 characters. Authentication Algorithm Specifies the type of SNMPv3 authentication algorithm used. ▪...
Page 129: Download Mibs
Troubleshooting Setting Description Destination Address1 Specifies the IP addresses of SNMP managers where SNMP traps are sent. Destination Address2 Each address has four settings: Destination Address3 ▪ Server address (accepts IPv4 addresses, hostnames, and FQDNs) ▪ Message type (Trap or Inform) ▪...
Page 130: View Call Statistics
Troubleshooting You must enter the system’s local administrator credentials to access status pages displaying a Lock Setting Description Active Alerts Displays the status of any device or service with an error status. If there’s an alert, an Alert displays next to the system time. Call Control Displays status of the Auto-Answer Point-to-Point Video setting.
Page 131: Check Provisioning Results
▪ FAILURE: If you see this, the Error Message column can help you identify the issue. For a list of available system parameters and their permitted values, see the Poly VideoOS Configuration Parameters Reference Guide. Related Links...
Page 132: Paired Ip Audio Device Is Disconnected From G7500
1. Check the device LED. If it isn’t blinking blue, reconnect the LAN cable to the device and system. 2. If the device is a Poly Microphone IP Adapter, also reconnect its power supply cables. 3. Perform a factory restore on the device.
Page 133: Paired Poly Tc8 Is Disconnected
> Reset and select Reset. Your device resets to its default configuration settings, which unpairs it from the video system. Paired Poly TC8 is Disconnected Symptom: You paired a device with your video system but can’t use it. On the system web interface Device Management page, you see that the device is Disconnected.
Page 134: Poly Tc8 Paired To Inaccessible Video System
Troubleshooting Poly TC8 Paired to Inaccessible Video System Symptom: Your device was paired with a video system you can no longer access (for example, the video system lost its network connection or was moved to another location). Whatever the situation, the device screen now indicates it’s waiting to pair.
Page 135: Wi-Fi Not Working After Selecting A 5 Ghz Operating Channel
Troubleshooting Wi-Fi Not Working After Selecting a 5 GHz Operating Channel Symptom: After configuring the system to use a 5 GHz wireless operating channel, the system’s Wi-Fi features aren’t functional. Problem: If you leave the system’s default country setting as Not set, the system turns off the 5 GHz radio. Note: Some countries don’t allow using the 5 GHz band (or allow only certain 5 GHz channels).
Page 136: Audio Tests
Troubleshooting Related Links Configuring Wired LAN Settings on page 34 Related Links Poly G7500 System Ports on page 12 Audio Tests You can test your system speakers, audio levels, and Polycom StereoSurround setup. Test Speakers You can verify that you correctly connected the speakers to your system.
Page 137: Fix Polycom Acoustic Fence Issues With G7500
Troubleshooting Test Polycom StereoSurround After you configure the system to use Polycom StereoSurround, you can place a test call to see if it works. Make sure the microphones are positioned correctly. The Studio X30 system doesn’t support stereo audio. Procedure 1.
Page 138: Test Connection With Another System
Troubleshooting Test Connection with Another System With a ping test, you can check if your system can call another system. Procedure 1. In the local interface, go to Menu > Settings > Diagnostics. 2. Go to Ping. 3. Enter the IP address or URL of the system you want to call. 4.
Page 139: Checking The Web Proxy Configuration
Troubleshooting Checking the Web Proxy Configuration If you experience issues with your automatic or semi-automatic web proxy configuration, check the status and contents of your proxy auto-configuration (PAC) file. For manual configurations, verify that the information you used to connect your system to the proxy is accurate.
Page 140 Troubleshooting Problem: The system can’t communicate with the ZTO service because of a firewall and/or web proxy setting. Workaround: Configure your firewall and/or web proxy so that the system can communicate with the ZTO service (zto.poly.com) on port 443.

Poly 3725-85854-004A Administrator's Manual

Before You Begin

Getting Started

Setting up the System

Configuring General Settings

Using a Provisioning Service

Configuring Network Settings

Securing the System

Configuring Call Settings

Configuring Audio Settings

Configuring Video and Camera Settings

Setting up a Directory

Registering with a Calendaring Service

Sharing Content

Customizing the Local Interface

System Maintenance

Troubleshooting

Quick Links

Need help?

Questions and answers

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Summary of Contents for Poly 3725-85854-004A

Table of Contents