Related Manuals for Esse HI-PRO 1 Series
Summary of Contents for Esse HI-PRO 1 Series
- Page 1 USER’S MANUAL (You can find “Installation and Programming” and “Remote Programming” manuals inside the CD-ROM supplied with Hi-Pro) 7IS-80298...
- Page 2 The User shall be responsible for defects arising from the use of the product. Esse-ti shall only be responsible for defects according to and within the limitations set by the Presidential Decree dated 24/05/1988 no.
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Page 3: Table Of Contents
TABLE OF CONTENTS HI-PRO SERIE DESCRIPTION .................... 8 SERVICES ........................... 10 Clock ..........................10 Date ............................. 10 Time ............................10 Profiles ..........................11 Recalling a profile permanently ....................11 Displaying caller identification (CLIP) ................13 Internal calls ........................14 Calling extension groups......................14 External calls ........................ - Page 4 External call forwarding ....................35 ETSI External Call Forwarding ..................37 Forward all BRI numbers ......................37 Forward a single number ......................39 Doorphone call forwarding ....................42 Booking on busy user ....................... 43 Booking a busy extension ......................43 Booking the external line when busy ...................
- Page 5 System capacity ........................... 69 Power supply ..........................69 Signalling system ......................... 69 Other features ..........................69 Lines ............................70 Dimensions ..........................70 Safety system ..........................70 Pagina 5...
- Page 6 EDITING CRITERIA This paragraph describes the editing criteria followed in this manual, together with their meaning for easier user’s reference. The following table shows the printing styles on the left and their meaning on the right column Example Meaning CHAPTER Style used for the title of chapters.
- Page 7 Apart from these styles, this manual also includes illustrative images and symbols used to represent the operations to be carried out in a schematic way: Symbol Meaning Press the key that corresponds to the symbol on the telephone keypad. Indicates a telephone key: this symbol is used in programming to indicate the entries made by the operator.
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Page 8: Hi-Pro Serie Description
HI-PRO SERIES DESCRIPTION Hi-Pro is an high-performing professional system specifically designed for companies and SOHO solutions. The 280 version is equipped with 2 PSTN lines and 8 extensions (expandible up to 4 PSTN lines and 12 extensions with the add-on board or up to 2T0 and 2 PSTN lines and 12 extensions). - Page 9 • Telerescue (with ST350 telephone sets) • Alarm dialer • Remote Ambient listening via system phones • Remote relay activation • Vocal notification of the operations carried out • 100-entry phonebook • Buffer ( 1500 incoming/outgoing calls) • System clock •...
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Page 10: Services
SERVICES The following paragraphs describe how to use Hi-Pro PABX’s services. Note: the following paragraphs describe how to use the telephone services with multifrequency (MF) telephones; if you have to use a decadic (DC) telephone, dial 2 instead of pressing the R button. -
Page 11: Profiles
- by dialling a code from the telephone of the system administrator; - by closing or opening an alarm input; - by pressing the special button on Esse-Ti telephones; - automatically according to the daily and weekly time bands. In case the previous events overlap, the priority order will be as follows:... - Page 12 - Default and Home configurations: AUTOMATIC mode (since the daily time bands are not set, the DAY profile will always be used); - all others configurations: AUTOMATIC mode (DAY profile from 8 to 12 am and from 2 to 6 pm, NIGHT profile during the rest of the day and on Saturday and Sunday).
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Page 13: Displaying Caller Identification (Clip)
AUTOMATIC Mode Allows enabling the automatic profile recall mode according to the set time bands. (confirm) Pick up the handset of the system administrator extension (extension 401). Dial the code 233. Wait for the enabled/disabled service message and for the confirmation tone and hang up. -
Page 14: Internal Calls
NTERNAL CALLS It refers to the possibility for an extension to have a conversation with another extension. ] (extension number) (tone) Pick up the handset. You will receive a dialling tone. Dial the two (or three) digits indicating the extension number (the first digit must be a 4). -
Page 15: External Calls
Dial the two (or three) digits indicating the extension number (the first digit must be a 4). All the extensions belonging to the called group will ring at the same time. One of the called extensions will pick up the handset. The conversation starts. -
Page 16: Incoming External Calls
(subscriber) Pick up the handset. Hi-Pro automatically engages the external line. You will receive the dialling tone. Dial the number of the desired subscriber. If it is free, you will receive a call tone. If it is engaged, you will receive an engagement tone. The conversation will start when the called person will pick up the handset. -
Page 17: Call Pick Up - External Calls
You will receive a call waiting tone. Extensions will hang up and the conversation will end. The extension rings. Pick up the handset. Conversation starts. ALL PICK UP Call pick up – external calls Allows extensions with call pick up enabled, to answer incoming calls over the external line. -
Page 18: Putting A Call On Hold - Internal Calls
Selective call pick up It allows an extension to pick up external or internal calls directed to another extension. Initial situation Internal or external call to another extension in progress. ](extension number) Pick up the handset and dial 353. Dial the two (or three) digits indicating the number of the extension that is ringing upon a call. -
Page 19: Putting A Call On Hold - External Calls
Note: if the person who has put the first conversation on hold hangs up, the conversation between the first and second called person continues. – UTTING A CALL ON HOLD EXTERNAL CALLS Putting an external call on hold Allows you to temporarily suspend an ongoing conversation with an external user. -
Page 20: Putting An External Call On Hold And Making A Call Over The Other External Line
Dial the two (or three) digits indicating the number of the desired extension. The called extension rings. Establish the internal conversation. To retrieve the external call put on hold, press R twice, or ask the internal user to hang up. In the latter case, the external line is retrieved automatically. -
Page 21: Alternated Call Back
To retrieve conversation over the second external line: if more than 10 seconds have elapsed from the previous operation, press R twice, if not, press R once. Hang up when the conversation with the second external user ends The telephone rings To retrieve the conversation previously put on hold, pick up the handset. -
Page 22: Automatic Call Transfer
Dial the two (or three) digits indicating the number of the desired extension. Establish the internal conversation. Hang up to transfer the external call to the extension. Automatic call transfer Allows you to transfer (with or without permission) an external call to an extension. -
Page 23: Call Parking
]( extension number) [announcement] (ring) Press R to put the second line on hold. Dial the two (or three) digits indicating the number of the desired extension. Establish the conversation with the called extension (call transfer with permission). Hang up to transfer the second external call to the called extension. The telephone will ring. -
Page 24: Retrieving The Parked External Line
Retrieving the parked external line Initial situation Parked call. (line) Pick up the handset and dial the number of the parked external line: Analogue line 01 Analogue line 02 Analogue line 03 Analogue line 04 Conversation starts. ONFERENCE Allows establishing a conversation between three parties, which can be: •... -
Page 25: Answering An External Call With Pick Up
XTERNAL EXTERNAL CONVERSATION Allows establishing a conversation between two external users prior interconnection by an internal operator. Initial situation Conversation in progress between an internal user and an external line; the other external line is on hold. Press R. You will hear the dialling tone. Dial the code 339. - Page 26 Press the ST 600 telephone button corresponding to the line of the incoming call. Conversation starts. Any conversation in progress will be put on hold. SELECTIVE PICK UP An extension can answer one or more incoming external calls only by pressing the special line button (L1~L4) on ST 600 telephones.
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Page 27: Etsi Services Over Isdn Line
ETSI ISDN LINES ERVICES Allows temporarily suspending an outgoing conversation with an external user, to make a call over the same channel of the ISDN BRI. NEW CALL TO A REMOTE USER Initial situation: Conversation in progress with an external line. …... - Page 28 … (001-200) Dial to put on hold the current call. Dial the code 3804. Dial the location of the number in phonebook. The number in phonebook is called. Page 28 SERVICES...
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Page 29: Auxiliary Services
AUXILIARY SERVICES Note: the following paragraphs describe how to use the telephone services with multifrequency (MF) telephones; if you have to use a decadic (DC) telephone, dial 2 instead of pressing the R button.. AGING This service allows an extension to call another extension by activating the “handsfree”... -
Page 30: Alarm Clock
Note: the announcement can be made while the internal/external user is on hold. In this case, press R twice to retrieve conversation.. Note: all the extensions are enabled to use this service by default (see “Services activation” paragraph in the installation and programming manual). -
Page 31: Deleting Alarm
Hang up. Note: the alarm can be disabled by dialling the code 351. You will receive the message that the service is disabled. Delete alarm (confirm) Pick up the handset and dial the code 352. If the operation has been carried out correctly, you will receive a message that the service is disabled, and you will hear the confirmation tone. -
Page 32: Call Forwarding
Note: the extension must be enabled to use this service (see “Service activation” paragraph in the installation and programming manual). Nota: when the do not disturb service is enabled on external call, picking up the handset you will hear the modulated tone selection instead of the normal selection tone (see “Tones”... -
Page 33: Call Forwarding No Answer (Timed Call Forwarding)
Note: when call forwarding all calls service is enabled, picking up the handset you will hear the modulated tone selection instead of the normal selection tone (see “Tones” paragraph). Deactivation (confirm) Pick up the handset and dial the code 3210. If the operation has been carried out correctly, you will receive a message that the service is disabled and the confirmation tone. -
Page 34: Call Forwarding On Busy User
Hang up. Note: the extension must be enabled to use this service (see “Services activation” paragraph in the installation and programming manual). Deactivation (confirm) Pick up the handset and dial the code 3220. If the operation has been carried out correctly, you will receive a message that the service is disabled and the confirmation tone. -
Page 35: Cancelling All Call Forwarding Services
Note: the extension must be enabled to use this service (see “Services activation” paragraph in the installation and programming manual). Deactivation (confirm) Pick up the handset and dial the code 3230. If the operation has been carried out correctly, you will receive a message that the service is disabled and the confirmation tone. - Page 36 XTERNAL CALL FORWARDING Allows forwarding an incoming external call to another telephone number (using the other external line). Upon incoming external call, the extension will keep ringing and, at the same time, the call will be diverted to the programmed number. The call can be answered either from the extension or from the called number.
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Page 37: Etsi External Call Forwarding
(telephone number)] (confirm) Pick up the handset and dial the code 3582. If necessary, enter a new destination extension. If the operation has been carried out correctly, you will receive a message that confirms the service is enabled/disabled and the confirmation tone. Hang up. - Page 38 Dial # to confirm. Dial the telephone number to which divert the call. Dial # to confirm. If the operation has been carried out correctly, you will receive a message that confirms the service is enabled and the confirmation tone. If the telephonic net does not allow the service activation, you will receive a “not allowed”...
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Page 39: Forward A Single Number
Dial # to confirm. If the operation has been carried out correctly, you will receive a message that confirms the service is disabled and the confirmation tone. Hang up. Activate call forwarding – if no answer (BRI number) (destination number) (confirm) Pick up the handset and dial the code 3831. - Page 40 Activate unconditioned call forwarding (BRI number) (destination number) (confirm) Pick up the handset and dial the code 3841. Dial the BRI number to be forwarded. Dial # to confirm. Dial the telephone number to which divert the call. Dial # to confirm. If the operation has been carried out correctly, you will receive a message that confirms the service is enabled and the confirmation tone.
- Page 41 Hang up. Deactivate call forwarding - if busy (BRI number) (confirm) Pick up the handset and dial the code 3850. Dial the BRI number for which deactivate the forwarding service. Dial # to confirm. If the operation has been carried out correctly, you will receive a message that confirms the service is disabled and the confirmation tone.
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Page 42: Doorphone Call Forwarding
OORPHONE CALL FORWARDING Allows forwarding an incoming doorphone call on your extension to a telephone number. Upon incoming external call, the extension will keep ringing and, at the same time, the call will be diverted to the programmed number. The call can be answered either from the extension or from the called number. -
Page 43: Booking On Busy User
(telephone number)] (confirm) Pick up the handset and dial the code 3592. If necessary, enter a new destination extension. If the operation has been carried out correctly, you will receive a message that the service is enabled/disabled and the confirmation tone. Hang up. -
Page 44: Calling The Last Caller
Booking the external line when busy By activating this service, once available, the external line is booked and the extension that made the booking will receive a call signal. Initial situation Call attempt over the external line; engagement tone. (confirm) Press R. -
Page 45: Disa Service
DISA SERVICE The DISA (Direct Inward System Access) system allows an external user to call an extension directly. The service will send the external caller a customizable message according to the DAY, NIGHT and CUSTOMIZED profiles, prompting to dial. Hi-Pro is provided with an immediate DISA service and a delayed DISA service. -
Page 46: Ivr (Automatic Operator)
Upon Hi-Pro answer, the external user hears the message inviting to dial: ”Dial the desired extension, or please hold the line” (or a customized message). The external user dials (within 5 seconds) the number of the desired extension. If the called user is free and enabled to receive DISA calls, the external user will hear the call tone. -
Page 47: Accessing Control Menu
. 0 button: allows disabling a relay. The index of the relay must be entered after having pressed 0; . 1 button: allows enabling a relay. The index of the relay must be entered after having pressed 1; . 2 button: allows enabling a relay for 1 second (programmable). The index of the relay must be entered after having pressed 2;... -
Page 48: Voicemail Service
Upon Hi-Pro answer during the message, the external user dials the code * x...x, where x...x is the user password (factory setting 00000). The user listens to the control menu prompting message and presses the button corresponding to the desired action. If the password entered is wrong, the user will hear “Not allowed”... -
Page 49: Voicemail Activation
Note: all extensions are enabled to use this service by default (see “Service activation” in Installation and Programming Manual). Note: during the voicemail message it is possible to access the control menu (see “Defining menu events” at page 47). WARNING If a wrong password is entered 5 times, your access to the control menu will be blocked for an hour. -
Page 50: Voicemail Deactivation
Voicemail deactivation Allows deactivating the voicemail, making it available for other extensions. Stored messages will be deleted and the password will be cancelled. Initial situation Voicemail assigned to an extension. (voicemail password) Pick up the handset of the extension on which the voicemail is to be disabled. -
Page 51: Customising Voicemail Message
(old voicemail password) (new voicemail password) (new voicemail password) Pick up the handset of the extension on which the voicemail is activated. Dial the code 327. Dial the old voicemail password. Dial # to confirm. Dial the new voicemail password (max 5 digits). Dial # to confirm. -
Page 52: Examples Of Voicemail Operation
Press R (flash) or hang up to conclude the operation. Examples of voicemail operation Initial situation Voicemail enabled, no messages. • The extension on which the voicemail is enabled rings upon an incoming external call. • After 20 seconds the voicemail answers and the voicemail with available mailboxes message will be played: “We are currently out of the office;... -
Page 53: Listening To Messages On The Voicemail
- when it’s on, it indicates that there are unlistened messages in the voicemail; - when it’s off, there are no unlistened messages in the voicemail. Tape Icon - when it’s on, the voicemail has been assigned to an extension and it is activated;... -
Page 54: Deleting Messages From The Voicemail
Deleting messages from the voicemail While you are listening to messages, it is possible to switch from one message to another and to delete all the messages on the voicemail. Initial situation Voicemail message listening in progress. Dial: to return to the first message to skip to the next message to delete all messages to exit. -
Page 55: Door Opening Commands
Pick up the handset and dial the code 338. Conversation starts. Initial situation 3 You are engaged in a conversation; another extension rings or you hear the call waiting tone. (conversation) (ring) Press R to put the conversation in progress on hold. Dial the code 338. -
Page 56: Automatic Door Opening
If the operation has been carried out correctly, you will receive a message that the service is enabled, and you will hear the confirmation tone. Hang up. Initial situation 2 Extension engaged in a conversation over an internal or external line. (door) (confirm) (confirm) (ring) -
Page 57: Local Activation
Hi-Pro is provided with 2 actuator relays. With a traditional doorphone board, relays 1 and 2 will automatically assume the door opener function. In any case, they can be also used as actuators, by dialling the corresponding code. Local activation (relay number) (option) [ (password) (confirm) -
Page 58: Remote Activation
Dial the password if required by the relay configuration. Wait for the confirmation tone and hang up. Remote activation Please refer to the paragraph “Accessing control menu” at page 47. CTION SEQUENCES The activation of the alarm input, the expiration of a timer or the occurrence o fan extension alarm event, can initiate an action or a sequence of actions. -
Page 59: Timer
When ignition conditions occur (opening or closing the contact) Hi-Pro will perform the associated action sequence, or it will recall a profile. The configuration of the digital input and of the actions following an alarm must be made via the remote programmer software. DEFAULT: upon closure of the contact the NIGHT profile is recalled. - Page 60 Functioning – External call An occurred “Event” makes start an “Action sequence. The action in progress is an External call. Answer the incoming call. Listen the “Help request” message. It’s now possible to activate the system telephones handsfree: Dial the two (or three) digits indicating the number of the extension (the first digit must be 4).
- Page 61 If the password is correct you will receive a confirm tone, otherwise the dissuasion tone. If the connection is cleared without ending the alarm, the action sequence will go on. Note: the PBX can manage more than one alarm at the same time In case both sequences need the same action in the same time, one of these will be proceeded and one queued.
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Page 62: Phonebook
HONEBOOK Up to 200 numbers can be stored in the Leonardo phonebook for quick dialling. Storing a telephone number ( position in phonebook) telephone number) (confirm) Pick up the handset of the system administrator extension (default 401). Dial the code 2930. Dial the three digits corresponding to the position in the phonebook (from 001 to 100) in which to store the number. -
Page 63: Calling A Telephone Number
Calling a stored number (001-200) (confirm) Pick up the handset and dial the code 12. Dial the position in the phonebook in which the number to be called is stored. If the line of the called user is free, you will hear the call tone. If not, you will hear the engagement tone. -
Page 64: Sending Data To The Pc
(U): outgoing (E): incoming Type of call (M): incoming to voicemail Extension number Dialling Name associated Date dd/mm/yyyy Time hh:mm:ss Duration hh:mm:ss The end of the string is given by LF and CR. Sending data to the PC Allows sending data of all the calls in the buffer memory to the PC. (confirm) Pick up the handset of the system administrator extension (default 41). -
Page 65: Summary Tables
SUMMARY TABLES ONES Dialling tone Indicates that Hi-Pro is ready for dialling . Dialling tone with LCR enabled Indicates that Hi-Pro is ready for dialling and that LCR is enabled. Dialling tone with do not disturb or diversion enabled Indicates that Hi-Pro is ready to receive the selection and that the Don not disturb service for external calls or the diversion services are enabled.. -
Page 66: Call Signals (Rings)
External call waiting tone Indicates an incoming external call during a conversation in progress. Doorphone waiting tone Indicates an incoming doorphone call during a conversation in progress. Hold Indicates that the call has been put on hold. Conference Indicates that the extensions are connected to a conference call. -
Page 67: Numbering Plan
Return call Indicates that the call previously put on hold, is resumed by the extension. External call Indicates an incoming call over the external line. Doorphone call Indicates an incoming doorphone call. Alarm clock call Indicates an alarm clock call in progress. Alarm call Indicates an incoming alarm call. -
Page 68: Suffixes
Suffixes Hold, call back for decadic telephones Hold, call back (flash) for multifrequency telephones Conference Alternated call back IMEOUT Name Value Timing description (in seconds) Time-out for the first digit on dialling tone: when expired, the extension receives a dissuasion/congestion tone. -
Page 69: Technical Specifications
TECHNICAL SPECIFICATIONS System capacity Analogue external lines max 4 max 2 Extensions max 12 External conversations at the same time Internal conversations at the same time Total conversations at the same time 7 (3 internal + 4 external) System telephones up to 8 Power supply Power used Hi-Pro 280... -
Page 70: Lines
Doorphone board for connecting traditional doorphones (4+1) . ringer inputs . speech input Programmable relays 2 (absorption up to 10A at 24V) Configurable digital outputs External amplifier connection External music source connection Local programming via telephone or USB port (software provided) Remote programming via modem V.21 Firmware update via USB port Lines... - Page 71 HI-PRO User guide 14/03/2012 edition...
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