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Application Note
Avaya QE - Configuration Guide
17 July 2008
Avaya QE – Configuration Guide

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  • Page 1 Application Note Avaya QE - Configuration Guide 17 July 2008 Avaya QE – Configuration Guide...
  • Page 2: Table Of Contents

    Table of Contents AVAYA QUICK EDITION AND INGATE PRODUCTS ............1 CONNECTING THE INGATE FIREWALL/SIPARATOR ............ 2 USING THE STARTUP TOOL ....................4 ................4 ONFIGURE THE NIT FOR THE IRST ..................7 HANGE OR PDATE ONFIGURATION ....................... 10 ETWORK OPOLOGY 3.3.1...
  • Page 3: Avaya Quick Edition And Ingate Products

    Avaya QE and various ITSPs. Download Free of Charge: The Startup Tool is free of charge for all Ingate Firewalls and SIParators. Get the latest version of the Startup Tool at http://www.ingate.com/startuptool.php...
  • Page 4: Connecting The Ingate Firewall/Siparator

    IP Address and Password are assigned to the unit via the Startup Tool or Console port. The following will describe a process to connect the Ingate unit to the network then have the Ingate Startup Tool assign an IP Address and Password to the Unit.
  • Page 5 Preferably the Ingate unit and the Startup Tool are on the same LAN Subnet to which you are going to assign an IP Address to the Ingate Unit. Note: When configuring the unit for the first time, avoid having the Startup Tool on a PC/Server on a different Subnet, or across a Router, or NAT device, Tagged VLAN, or VPN Tunnel.
  • Page 6: Using The Startup Tool

    In the Startup Tool, when selecting “Configure the unit for the first time”, the Startup Tool will find the Ingate Unit on the network and assign an IP Address and Password to the Ingate unit. This procedure only needs to be done ONCE. When completed, the Ingate unit will have an IP Address and Password assigned.
  • Page 7 3) In the “Select first what you would like to do”, select “Configure the unit for the first time”. 4) Other Options in the “Select first what you would like to do”, a. Select “Configure SIP Trunking” if you want the tool to configure SIP Trunking between a IP-PBX and ITSP.
  • Page 8 Enter the MAC Address of the Ingate Unit, this MAC Address will be used to find the unit on the network. 6) In the “Select a Password”, enter the Password to be assigned to the Ingate unit. 7) Once all required values are entered, the “Contact” button will become active.
  • Page 9: Change Or Update Configuration

    IP Address and Password. When completed, the Startup Tool will completely overwrite the existing configuration in the Ingate unit with the new settings. Note: If the Ingate Unit does not have an IP Addressed and Password assigned to it, proceed directly to Section 4.1: “Configure the Unit for the First Time”.
  • Page 10 3) In the “Select first what you would like to do”, select “Change or update configuration of the unit”. 4) Other Options in the “Select first what you would like to do”, a. Select “Configure SIP Trunking” if you want the tool to configure SIP Trunking between a IP-PBX and ITSP.
  • Page 11 Select “Register this unit with Ingate” if you want the tool to connect with www.ingate.com to register the unit. If selected, see Section 4.3: Licenses and Upgrades. d. Select “Upgrade this unit” if you want the tool to connect with www.ingate.com...
  • Page 12: Network Topology

    3.3 Network Topology The Network Topology is where the IP Addresses, Netmask, Default Gateways, Public IP Address of NAT’ed Firewall, and DNS Servers are assigned to the Ingate unit. The configuration of the Network Topology is dependent on the deployment (Product) type.
  • Page 13: Product Type: Firewall

    3.3.1 Product Type: Firewall When deploying an Ingate Firewall, there is only one way the Firewall can be installed. The Firewall must be the Default Gateway for the LAN; it is the primary edge device for all data and voice traffic out of the LAN to the Internet.
  • Page 14 Ingate Firewall will always be an IP Address of the Gateway within the network of the outside interface (Eth1). 6) Enter the DNS Servers for the Ingate Firewall. These DNS Servers will be used to resolve FQDNs of SIP Requests and other features within the Ingate. They can be internal LAN addresses or outside WAN addresses.
  • Page 15: Product Type: Standalone

    1) In Product Type, select “Standalone SIParator”. 2) Define the IP Address and Netmask of the inside LAN (Interface Eth0). This is the IP Address that will be used on the Ingate unit to connect to the LAN network. pg. 13...
  • Page 16 Address that will be used on the Internet (WAN) side on the Ingate unit. a. A Static IP Address and Netmask can be entered b. Or select “Use DHCP to obtain IP”, if you want the Ingate Unit to acquire an IP address dynamically using DCHP.
  • Page 17: Product Type: Dmz Siparator

    1) In Product Type, select “DMZ SIParator”. 2) Define the IP Address and Netmask of the DMZ (Interface Eth0). This is the IP Address that will be used on the Ingate unit to connect to the DMZ network side on the existing Firewall.
  • Page 18 SIP Signaling and Media traversal functionality. This is required when the existing Firewall is providing NAT. 6) Enter the DNS Servers for the Ingate Firewall. These DNS Servers will be used to resolve FQDNs of SIP Requests and other features within the Ingate. They can be internal LAN addresses or outside WAN addresses.
  • Page 19: Product Type: Dmz-Lan Siparator

    1) In Product Type, select “DMZ SIParator”. 2) Define the IP Address and Netmask of the inside LAN (Interface Eth0). This is the IP Address that will be used on the Ingate unit to connect to the LAN network. pg. 17...
  • Page 20 3) Define the IP Address and Netmask of the DMZ (Interface Eth1). This is the IP Address that will be used on the Ingate unit to connect to the DMZ network side on the existing Firewall. a. A Static IP Address and Netmask can be entered b.
  • Page 21: Product Type: Lan Siparator

    1) In Product Type, select “LAN SIParator”. 2) Define the IP Address and Netmask of the inside LAN (Interface Eth0). This is the IP Address that will be used on the Ingate unit to connect to the LAN network. pg. 19...
  • Page 22 SIP Signaling and Media traversal functionality. This is required when the existing Firewall is providing NAT. 5) Enter the DNS Servers for the Ingate Firewall. These DNS Servers will be used to resolve FQDNs of SIP Requests and other features within the Ingate. They can be internal LAN addresses or outside WAN addresses.
  • Page 23: Product Type: Lan Siparator - "Sbe Siparator Only

    1) In Product Type, select “LAN SIParator”. 2) Define the IP Address and Netmask of the inside LAN (Interface Eth0). This is the IP Address that will be used on the Ingate unit to connect to the LAN network. pg. 21...
  • Page 24 5) Enter a Port Range of media ports you need to configure the firewall to forward to the LAN SIParator 6) Enter the DNS Servers for the Ingate Firewall. These DNS Servers will be used to resolve FQDNs of SIP Requests and other features within the Ingate. They can be internal LAN addresses or outside WAN addresses.
  • Page 25: Ip-Pbx Setup For Avaya Qe

    The IP-PBX section is where the IP Addresses and Domain location are provided to the Ingate unit. The configuration of the IP-PBX will allow for the Ingate unit to know the location of the IP-PBX as to direct SIP traffic for the use with SIP Trunking and Remote Phones.
  • Page 26: Itsp For Avaya Qe

    Prefixes, and PBX local number. The configuration of the ITSP will allow for the Ingate unit to know the location of the ITSP as to direct SIP traffic for the use with SIP Trunking. Ingate has confirmed interoperability many of the leading ITSP vendors.
  • Page 27 Configuration Steps: 1) In the ITSP drop down list, select the appropriate ITSP vendor. Ingate has confirmed interoperability several of the leading ITSP vendors, the unique requirements of the vendor testing are contained in the Startup Tool. If the vendor choice is not seen, select “Generic ITSP”.
  • Page 28 The Startup Tool also has the ability to program a sequential range of DIDs. d. The Avaya QE requires the use of Ingate’s Registrar, where the Avaya QE registers Local Identities on the Ingate. The Ingate will direct calls to these registered Identities.
  • Page 29: Upload Configuration

    3.6 Upload Configuration At this point the Startup Tool has all the information required to push a database into the Ingate unit. The Startup Tool can also create a backup file for later use. pg. 27 Avaya QE - Configuration Guide...
  • Page 30 OK the Startup Tool will launch a default browser and direct you to the Ingate Web GUI. 3) Although the Startup Tool has pushed a database into the Ingate unit, the changes have not been applied to the unit. Press “Apply Configuration” to apply the changes to the Ingate unit.
  • Page 31 4) A new page will appear after the previous step requesting to save the configuration. Press “Save Configuration” to complete the saving process. pg. 29 Avaya QE - Configuration Guide...
  • Page 32: Avaya Quick Edition Setup

    LAN. These are the Extensions of the Avaya QE. Users can call these extensions from their Avaya phones. 4.2 Service Provider Here is where we add the Ingate Firewall/SIParator information into the Avaya QE. pg. 30 Avaya QE - Configuration Guide...
  • Page 33 Configuration Steps: 1. In the Service Provider page, press “Add Configuration”. 2. Enter the following to configure the Ingate on the Avaya QE: a. Domain Name: IP Address of the Ingate (or FQDN) b. Proxy Host: IP Address of the Ingate (or FQDN) c.
  • Page 34 3. Once the Ingate has been added as a Service Provider, Click on “Identities”, then “Add Identity”. 4. This “Identity” will register to the Ingate and the Avaya QE will associate the identity with an Extension in Device Management. Complete the following: a.
  • Page 35 5. Avaya QE Dial Configuration needs no adjustment. Simply, to use the Service Provider, the “8” prefix needs to be dialed from the Avaya phone. pg. 33 Avaya QE - Configuration Guide...
  • Page 36: Troubleshooting

    5 Troubleshooting 5.1 Avaya QE Identity Registration Information Here is how the Avaya QE “Identities” register to Ingate’s Registrar. The Avaya QE Identities provider Username, Authentication Username, Password and Realm to the Ingate Registrar. pg. 34 Avaya QE - Configuration Guide...
  • Page 37: Registration Status

    ITSP requires Registrations, User Routing will be created. The DID from the ITSP (INVITE Request URI header) will have to match the “Request to User” and then be forwarded to the Registration accounts in the Ingate to route to the Avaya QE.

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