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ben-e-bike TWENTYFOUR-SIX E-POWER User Manual

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TWENTYFOUR-SIX E-POWER
TWENTYFOUR E-POWER PRO
TWENTYSIX E-POWER PRO

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Summary of Contents for ben-e-bike TWENTYFOUR-SIX E-POWER

  • Page 1 User manual TWENTYFOUR-SIX E-POWER TWENTYFOUR E-POWER PRO TWENTYSIX E-POWER PRO...
  • Page 2 BIKE to third parties, hand over this manual as well. VALIDITY This instruction manual is valid for BEN This instruction manual is valid for BEN-E-BIKE's of model year 2018/2019. The safety instructions for 2018/2019. The safety instructions for proper battery use are explained at the end of this manual.
  • Page 3 NOMENCLATURE The following figure shows an example of the most important components of a BEN The following figure shows an example of the most important components of a BEN-E-BIKE: BIKE: This is just a schematic illustration - the the respective model may differ slightly! www.ben-e-bike.net...
  • Page 4 • Do not leave your child on the road with the BEN Do not leave your child on the road with the BEN-E-BIKE until he or she has understood the traffic rules. has understood the traffic rules. Your child is exposed to danger if he or she does not know how to handle a BEN Your child is exposed to danger if he or she does not know how to handle a BEN-E-BIKE BIKE.
  • Page 5 SAFETY ADVICE FOR USE The braking distance may be prolonged or the BEN The braking distance may be prolonged or the BEN-E-BIKE could slip away in corners, BIKE could slip away in corners, e.g. in the wet or if the track is covered by leaves, dirt or snow track is covered by leaves, dirt or snow.
  • Page 6 • Only allow your child to use the BEN y allow your child to use the BEN-E-BIKE when wearing a bicycle helmet (see chapter "Notes >> Road BIKE when wearing a bicycle helmet (see chapter "Notes >> Road Traffic >> Bicycle Helmets").

  • Page 7: Residual Risks

    Only install accessories that meet the specifications and quality of the original equipment. RESIDUAL RISKS The use of a BEN-E-BIKE is subject to the following unpredictable residual BIKE is subject to the following unpredictable residual risks despite the observance of all...

  • Page 8: Intended Use

    BIKE (see chapter "Warranty“). • a BEN-E-BIKE is intended for the exclusive use of children whose body size is set to the correct sitting BIKE is intended for the exclusive use of children whose body size is set to the correct sitting BIKE is intended for the exclusive use of children whose body size is set to the correct sitting position..
  • Page 9 Only let your child drive alone in public road traffic, if it is permitted by the legal regulations and if you are convinced that your child can participate in the traffic. • Explain to your child which lane it is allowed to use with a BEN-E-BIKE. In many countries this is the sidewalk for young children. •...
  • Page 10 • Do not let your child use the BEN Do not let your child use the BEN-E-BIKE if you notice excessive wear or loosened screw joints BIKE if you notice excessive wear or loosened screw joints. Like all mechanical components, bicycle components are wearing parts. High Like all mechanical components, bicycle components are wearing parts.

  • Page 11: Luggage Rack

    See note on the seat tube and the top tube! The maximum allowed weight is based on the weight of the rider including clothing, protective clothing and possibly a backpack. 3 LUGGAGE RACK A BEN-E-BIKE is not intended for the use in combination with a luggage rack - retrofitting is not permitted. www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com...

  • Page 12: Theft Protection

    BIKE in the boot of your car, please use a suitable bicycle carrier. Incorrect mounting or the use of unsuitable bicycle carriers may damage the BEN Incorrect mounting or the use of unsuitable bicycle carriers may damage the BEN-E-BIKE IKE.
  • Page 13 Tires and tubes are no household waste. Dispose them at a collection station in your city or community. Bike • Dispose the BEN-E-BIKE as electronic waste at a collection station in your city or community. Battery • Never dispose a no longer usable battery in the household waste. Batteries in general and lithium-ion batteries in particular must be disposed separately.
  • Page 14 Each BEN-E-BIKE is equipped with independent brakes on the front and rear wheels. All BEN BIKE is equipped with independent brakes on the front and rear wheels. All BEN BIKE is equipped with independent brakes on the front and rear wheels. All BEN-E-BIKE models are exclusively equipped with disc brakes.
  • Page 15 NOTES ON THE LIGHTING The motor controller of the BEN-E-BIKE is equipped ex-factory with a 6 volt output, which can be used to power an optional lighting system. So It is therefore not mandatory to use battery-powered headlamps or to install a dynamo.

  • Page 16: Before Every Ride

    BEFORE EVERY RIDE The BEN-E-BIKE is exposed to constant vibration during use. As a result, excessive wear can occur or it can BIKE is exposed to constant vibration during use. As a result, excessive wear can occur or it can BIKE is exposed to constant vibration during use.
  • Page 17 BEN-E-BIKE INSTRUCTION MANUAL PROCEDURE FOR SAFELY FASTENING THE FRONT WHEEL • Open the quick release. • Move the lever towards the final clamping position. At the beginning of the closing travel to about half of the lever travel, you hardly need any force to move the lever.
  • Page 18 Do not leave your child on the road with the BEN Do not leave your child on the road with the BEN-E-BIKE unless he/she is familiar with the behaviour of the BIKE unless he/she is familiar with the behaviour of the bike and its operation.
  • Page 19 • Have the BEN-E-BIKE inspected by your specialist dealer for possible damage after a serious BIKE inspected by your specialist dealer for possible damage after a serious BIKE inspected by your specialist dealer for possible damage after a serious fall or accident.
  • Page 20 • Pay attention while driving - if the carbon handlebar makes any crackling noises, this can be an indication of an imminent material defect. Stop using the BEN-E-BIKE and contact your specialized dealer. • For your child's safety - never have the carbon handlebar repaired! •...
  • Page 21 Explain to your child that it is only allowed to use the gearshift if this does not affect the attention to the traffic. The gearshift may be damaged due to wrong operation The gearshift may be damaged due to wrong operation. www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72...
  • Page 22 Your dealer will take care of the complete assembly of your BEN Your dealer will take care of the complete assembly of your BEN-E-BIKE and adjust the handlebar, BIKE and adjust the handlebar, callipers and brake lever settings individually for your child (see chap brake lever settings individually for your child (see chapter "Before the first ride"...
  • Page 23 Hold the saddle with your hands and try to twist it. If . Hold the saddle with your hands and try to twist it. If this is impossible, the post is correctly correctly fixed. www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72...
  • Page 24 Never clamp the saddle in the arches of the saddle rails, but always in the straight area. The saddle of the BEN-E-BIKE may look "uncomfortable" at first glance, but has been rated in various test driv look "uncomfortable" at first glance, but has been rated in various test driv look "uncomfortable"...
  • Page 25 Let your dealer check and adjust the air pressure if necessary. The correct air pressure is essential for the rolling resistance of the BEN for the rolling resistance of the BEN-E-BIKE. • Read the permissible minimum and maximum air pressure on the side minimum and maximum air pressure on the side walls of the tire.
  • Page 26 An incorrectly adjusted derailleur can damage the gearshift. For adjustments of the derailleur, contact your dealer. The derailleur on the BEN-E-BIKE was carefully adjusted before shipment. BIKE was carefully adjusted before shipment. Within the first few kilometr the first few kilometres, however, the shifting cable can lengthen, making the switching operations imprecise.
  • Page 27 -E-BIKE INSTRUCTION MANUAL BIKE INSTRUCTION MANUAL However, once the BEN-E-BIKE tips over on the ge BIKE tips over on the gear side, there is a risk that the rear derailleur or its attachment side, there is a risk that the rear derailleur or its attachment (derailleur hanger) will be bent.
  • Page 28 BEN-E-BIKE INSTRUCTION MANUAL ACTIVATION OF THE DERAILLEUR DAMPER Bouncing movements of the chain often lead to strong noise when the chain strikes the chainstay from above or from below. Under extreme conditions the chain may even jump off the front chain wheel. The Sunrace derailleur offers an additional damper / stabilizer for the derailleur cage, which can be activated via a small lever.
  • Page 29 Adjust the reach so that your child can Adjust the reach so that your child can not pull the brake levers all the way to the handlebar! pull the brake levers all the way to the handlebar! www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str.
  • Page 30 After disassembling the wheels, insert the supplied yellow . After disassembling the wheels, insert the supplied yellow transport locks into the callipers. www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72...
  • Page 31 • Push the rubber ring all the way down and place the BEN Push the rubber ring all the way down and place the BEN-E-BIKE in the unloaded state vertically. BIKE in the unloaded state vertically. • Now lift your child onto the saddle so that it does not touch the ground wi...
  • Page 32 The "SMOOTHER" suspension fork has a variable rebound and a variable compression "SMOOTHER" suspension fork has a variable rebound and a variable compression damping damping with a so-called LockOut function. www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72 D-78628 Rottweil...
  • Page 33 BEN-E-BIKE INSTRUCTION MANUAL The compression damping as well as the "LockOut" will be adjusted via the blue lever on top of the right fork leg: If the lever is set to the maximum left position (counter clockwise - CCW), the damping is low. If you turn the lever clockwise to the right, the compression damping will increase until the front fork is completely blocked ("LockOut").

  • Page 34: Maintenance

    The maintenance of a suspension fork by the manufacturer is not included in the two The maintenance of a suspension fork by the manufacturer is not included in the two The maintenance of a suspension fork by the manufacturer is not included in the two-year warranty! www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str.

  • Page 35: Removal Of The Rear Wheel

    BEN-E-BIKE INSTRUCTION MANUAL REMOVAL OF THE REAR WHEEL Unlike the front wheel, the rear wheel is not attached with a quick release on the rear end, but by two nuts (wrench size 17mm). The solid fixation is required to support the torque of the hub motor against the frame. If you want to remove the rear wheel, then please proceed as follows: •...

  • Page 36: Refitting The Rear Wheel

    BEN-E-BIKE INSTRUCTION MANUAL REFITTING THE REAR WHEEL When reinstalling the rear wheel, proceed in the reverse order as for removal. The following points have to be considered additionally: • When inserting the rear wheel, make sure that the brake rotor does not touch the left chainstay and scratch it.

  • Page 37: Cleaning And Maintenance

    (chain, cassette, chain wheel, etc.) • Wear protective gloves. Improper cleaning of the BEN-E-BIKE can lead to dam BIKE can lead to damage of the bike. • Never use aggressive cleaning agents, sharp or metallic cleaning items such as knives, hard spatulas...

  • Page 38: Required Tools

    If you trust your child to clean and care, explain how it If you trust your child to clean and care, explain how it has to clean and maintain the BEN the BEN-E-BIKE. Explain to your child the risk of injury when cleaning and maintaining.
  • Page 39 Remove any dirt on the brake components and rims immediately with a damp cloth. • Brake disc brakes dry when you ha Brake disc brakes dry when you have cleaned the BEN-E-BIKE with water. CARE INSTRUCTIONS FOR THE SUSPENSION FORK (if installed) CARE INSTRUCTIONS FOR THE SUSPENSION FORK (if installed) •...
  • Page 40 If you do not have the necessary knowledge and tools for maintenance, contact your dealer for the contact your dealer for the service. Your BEN-E-BIKE should be inspected by a specialized dealer in the following intervals: BIKE should be inspected by a specialized dealer in the following intervals: BIKE should be inspected by a specialized dealer in the following intervals: After 200 km or 2 months.

  • Page 41: Regular Maintenance

    6 months. • If you notice any damage during maintenance, do not use the BEN If you notice any damage during maintenance, do not use the BEN-E-BIKE before you before you have it checked or repaired by your dealer.

  • Page 42: Rims And Spokes

    If you can move the wheel sideways or the wheel nuts move, contact your dealer immediately. • Lift the BEN-E-BIKE slightly and turn the front or rear wheel. Check that the wheel does not have any significant lateral or radial deflection.

  • Page 43: Chain Tension

    If the distance is clearly less than 10mm, adjust the brake (see chapter "Settings >> Brake"). • Check that the BEN-E-BIKE cannot be pushed forward when the brakes are applied. • If you notice a too low braking force, adjust the brake (see chapter "Settings >> Brake"). Pay attention to unexpected noise when operating the brakes.
  • Page 44 7 Nm (use "threadlocker"!) • locking screw on derailleur for gear shift cable locking screw on derailleur for gear shift cable 5 Nm • stem (mounted to fork steerer tube) 4 Nm www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72 D-78628 Rottweil...
  • Page 45 BIKE INSTRUCTION MANUAL THE DISPLAY The display of the BEN-E-BIKE controls all functions of the electric drive. Four push BIKE controls all functions of the electric drive. Four push BIKE controls all functions of the electric drive. Four push buttons switch the motor on and off and control its p motor on and off and control its power.
  • Page 46 5 for more than 5 minutes, the display automatically shuts off to save the battery minutes, the display automatically shuts off to save the battery. www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72...
  • Page 47 "OFF". This means that the motor is still off and the BEN-E-BIKE drives like a normal bike. Remember that a BEN BIKE drives like a normal bike. Remember that a BEN-E-BIKE can be pedal pedalled more easily than most children's bicycles, even without es, even without motor support.
  • Page 48 BIKE INSTRUCTION MANUAL c) Turning the lights on If your bicycle dealer has installed a front and tail light on your BEN-E-BIKE and connected it to the BIKE and connected it to the 6Volts output of the motor controller 6Volts output of the motor controller, you can turn it on or off via the display. To do this, press the ff via the display.
  • Page 49 The speed of the walk-assist can be adjusted via the PC software - the factory setting is 4 km/h. e) Battery status The display of the BEN-E-BIKE indicates the charging status of the battery. If all five segments are shown, the battery is fully charged: When the battery is discharged while riding, the individual segments will disappear gradually.
  • Page 50 BEN-E-BIKE INSTRUCTION MANUAL f) Display of the total driving time The display normally shows the "single trip distance" permanently - but you can change the display to the "total driving time" (in hours and minutes) by pressing the "M" button once: After a few seconds the display will show again the "single trip distance".
  • Page 51 - this distracts your child too much. So this distracts your child too much. So please check the average speed and the maximum speed only when stationary he average speed and the maximum speed only when stationary! www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72...
  • Page 52 BIKE INSTRUCTION MANUAL THE PC SOFTWARE All parameters of the motor control of the All parameters of the motor control of the TWENTYFOUR-SIX E-POWER, TWENTYFOUR E POWER, TWENTYFOUR E-POWER PRO and TWENTYSIX E-POWER PRO can be set via an easy can be set via an easy-to-use PC software.
  • Page 53 BEN-E-BIKE INSTRUCTION MANUAL Download the file and save it on your PC: Installation of the software "MControl" Run the installer by confirming the hint below: Select the language for the installation routine - this setting has no effect on the displayed language of the software HMI.
  • Page 54 Choose the location on the hard drive of your PC where the software shall be installed - this completes the installation process: Connecting the USB interfaces to your PC The following interface can be found in the accessory pack of your Ben-E-Bike: www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com...
  • Page 55 Starting the "MControl" software oftware The battery on the Ben-E-Bike must be switched on, so that the motor control Bike must be switched on, so that the motor controller and the interface are and the interface are supplied with power.
  • Page 56 "driver weight". All other parameters are rather a "fine All other parameters are rather a "fine tuning" and can be determined empirically. tuning" and can be determined empirically. www.ben-e-bike.net AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str. 72 D-78628 Rottweil...
  • Page 57 AMPERUM GmbH info@ben-e-bike.com Stuttgarter Str.
  • Page 58 The adjustable maximum value depends on the battery of the BEN-E-BIKE (20 km/h for all TWENTYFOUR models and 25 km/h for the TWENTYSIX) and is adjusted automatically as soon as the software recognizes the battery type. To do this, the button "Read Controller"...

  • Page 59: Turning The Battery On

    Always turn off the battery when the BEN-E-BIKE is not in use or before removing the battery. The battery also recognizes BIKE is not in use or before removing the battery. The battery also recognizes BIKE is not in use or before removing the battery.

  • Page 60: Charging The Battery

    Using a charger other than the one supplied with the BEN Using a charger other than the one supplied with the BEN-E-BIKE can not only destroy the battery, but also BIKE can not only destroy the battery, but also set it on fire! www.ben-e-bike.net...

  • Page 61: Removal Of The Battery

    We recommend to We recommend to park the BEN-E-BIKE always in the shade during summer. If that summer. If that isn't possible, remove the battery, take it with you the battery, take it with you and keep it safe.

  • Page 62: Storing The Battery

    BIKE INSTRUCTION MANUAL STORING THE BATTERY If the BEN-E-BIKE isn't used for a long time, it is best to remove t used for a long time, it is best to remove the battery and store this the battery and store this in a cool place (between 10 - 20 °...
  • Page 63 TAKING A BEN-E-BIKE ALONG IN IN PUBLIC TRANSPORTATION You can transport a BEN-E-BIKE easily in the car or in buses and trains. BIKE easily in the car or in buses and trains. However, taking a However, taking a e-bike on board of an aircraft is in most cases prohibited because prohibited because e-bike batteries* are classified as "Cl...

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