Trouble Shooting - water source Water Softener Operating Manual

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5. Trouble Shooting

PROBLEM: WATER STILL REMAINS HARD
1. Is there a minimum of 6 inches of salt in the Brine Cabinet?
Solution: Fill the cabinet with salt.
2. Is the bypass valve closed, and the inlet and outlet valves open?
Solution: Close the bypass valve and open the inlet and outlet valves.
3. Is the power on?
Solution: Switch the power on and check the connections.
4. Is the hardness setting correct?
Solution: Reset the hardness if required.
NOTE: If any of the above requires action, add 5 litres of water to the salt
and initiate a REG (Regeneration).
PROBLEM: NO WATER
1. Is the water mains open?
Solution: Open the water mains.
2. Are the inlet and outlet valves open?
Solution: Open the inlet and outlet valves.
PROBLEM: UNIT REGENERATES AT THE INCORRECT TIME OF DAY
1. Is the present time correct?
Solution: Reset the present time.
2. Is the recharge time correct?
Solution: Reset the recharge time.
3. Has there been a powercut?
Solution: No action required if the time is correct.
PROBLEM: NO REGEN, OR LITTLE OR NO SALT USAGE
1. Is the water soft?
Solution: If yes no action is required.
2. Is the water level in the brine cabinet high?
Solution: If yes, check the drain line is not frozen or blocked. Initiate an
immediate regeneration and check the progress of the cycle. If the water
level approaches the overflow level, shut off inlet and arrange a service call.
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3. Press "Next" button to check remaining Capacity.
Solution: If capacity remaining is still larger than 25% of full capacity press
"Regen" button to force a regeneration.
PROBLEM: EXCESSIVE SALT USAGE
1. Check the hardness.
Solution: Reduce the hardness setting if incorrect.
PROBLEM: NO WATER IN THE BRINE CABINET
1. Depending on the salt level you may not see the water. This is quite
normal. Only a few inches of water are used."
Solution: No action required.
PROBLEM: HIGH WATER LEVEL IN THE BRINE CABINET
1. Is the water level in the brine cabinet high?
Solution: Initiate an immediate regeneration. If the problem does not
return, further action is not required.
PROBLEM: WATER IS RUNNING FROM THE OVERFLOW
1. Is the water level in the brine cabinet approaching the height of the over-
flow pipe?
Solution: If yes, bypass the water softener and call for service.
PROBLEM: WATER IS RUNNING FROM THE DRAIN CONSTANTLY
1. Is the unit in recharge mode?
Solution: If yes, wait until it finishes, check the present time and recharge
time settings, adjust if necessary?
2. Does an error code appear? e.g. Err I?
Solution: Check all the connections are secure. Turn the power off for 10
seconds then turn back on.
PROBLEM: DISPLAY FAILURE
1. Is the display blank?
Solution: Check the power supply is turned on and that all electrical
connections are secure.
W a t e r S o f t e n e r O p e r a t i n g M a n u a l