Warranty; Terms And Conditions; Persons Covered By The Warranty; Validity Period Of The Warranty - Kensa Group Kensa Heat Pumps P250X Manual

The Kensa Planroom Ground Source heat pump is designed and built to the highest standard and as such
is guaranteed for 5 years for parts from the date of commissioning or 5 ½ years from the date of
manufacture (excluding the electrical components), whichever is shorter. Electrical components are
guaranteed for 2 years for parts from the date of commissioning or 2 ½ years from the date of manufac-
turer, whichever is shorter.

7.1 Terms and Conditions.

7.1.1 Persons covered by the Warranty

The Warranty applies to the original purchaser and any subsequent owner of the item.

7.1.2 Validity period of the Warranty

The guarantee period (excluding electrical components) is five years calculated from the commissioning
date stated on the commissioning certificate or 5 ½ years from the date of manufacture, whichever is
shorter. For the electrical components it is 2 years from the commissioning date stated on the commis-
sioning certificate or 2 ½ years from the date of manufacture, whichever is shorter.

7.1.3 Scope

Kensa Heat Pumps Ltd warrants to the original purchaser ("Buyer") that all parts ("Parts") of the Kensa
Plantroom Ground Source Heat Pump, excluding accessories, shall be merchantable and free from defects
in materials and workmanship appearing under normal working conditions.
Kensa Heat Pumps Ltd will, at its option and without charge to the Buyer, replace or repair any Parts
which cause the Kensa Plantroom Ground Source Heat Pump to be inoperable; however, if Kensa Heat
Pumps Ltd elects to provide replacement Parts, it shall not be obligated to install such replacement Parts
and the Buyer shall be responsible for all other costs, including, but not limited to, shipping fees and ex-
penses.
The warranty applies to faults originating inside the item.
Units installed not in line with the O&M required clearances are return to base repair only.

7.1.4 General exceptions

Compensation is not provided for:
- consequential losses
- damage caused by normal wear and tear, inadequate maintenance or care
- damage caused by freezing
- damage of the unit due to non-approved or incorrect quantities of antifreeze being used in the ground
side, incorrect flowrates or air in the system
- damage caused by power surges, incorrect supply voltage or lightning strikes.
- cost of inspecting, adjusting or cleaning the item, unless this relates to damage that is eligible for
compensation
-minor damage (e.g. scratches and marks) that does not affect the operation of the item
-damage covered by insurance
-indirect damage
-loss or damage caused by gross negligence or intent, misappropriation, fraud or similar crime against
property, breach of trust or fraudulent conversion.
-products that have been: altered; subject to misuse, negligence, accidental damage, abnormal use or
service; operated or installed in a manner contrary to Kensa Heat Pumps Ltd published or written
instructions.
-products subjected to abrasion or corrosion
Plant Room Heat Pump Manual Version 11.1
Page 31 of 34

7.0 Warranty