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RiskBand ARIES User Manual

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RiskBand Device User Guide
Version 1.07
February 2020

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Summary of Contents for RiskBand ARIES

  • Page 1 RiskBand Device User Guide Version 1.07 February 2020...
  • Page 2 Copyright © 2020 Whereable Technologies. All rights reserved. Published in the USA. Published February 2020. Copyright © 2020, Risk Band, LLC. All rights reserved. Published in the USA. Published February 2020. RiskBand Device User Guide...

  • Page 3: Table Of Contents

    Chapter 3 Behind the Scenes with RiskBand ....... . . 25 Chapter 4 Using the RiskBand Device .
  • Page 4 Installing the RiskBand ARIES Manager Client ........57...
  • Page 5 Contacting RiskBand ........
  • Page 6 RiskBand Device User Guide...

  • Page 7: Preface

    Additionally, some functionality described in this document might not be supported by all versions of the RiskBand device and management software. Contact RiskBand customer support if a product does not function properly or does not function as described in this document: www.riskband.com/support.
  • Page 8 RiskBand Device User Guide...

  • Page 9: Quick Start

    About Your Privacy and the RiskBand Device on page 15 Additional functionality of the device is described in the chapter Using the RiskBand Device on page About the RiskBand Device The key operational and display components of the RiskBand device are: Quick Start...

  • Page 10: Accepting The End-User License Agreement

    Accepting the End-User License Agreement Before using the RiskBand device you must accept the End-User License Agreement (EULA). The EULA consists of • End-User License Agreement • Terms of Use • RiskBand Privacy Policy The device displays a link to the location of a PDF version of the EULA. You can also review the EULA here: https://us.riskband.com/legal.pdf.
  • Page 11 To accept the EULA on the device: Look for your name on the first EULA screen, On the second EULA screen, the URL of the and then press the Menu button. EULA PDF file is displayed. You can go to that URL in your browser and read the EULA, or ...

  • Page 12: Sending An Emergency

    When you receive your RiskBand device, it should already be registered and synchronized with the RiskBand servers. You can determine if this is the case by looking to see if your user name is displayed on the device screen. If you see your user name displayed on the screen, it has been configured successfully for your use.

  • Page 13: Receiving Messages

    These messages can be Emergency Action Messages (EAMs) or informational Action Messages (AMs). When either type of message is received by the RiskBand device, the device vibrates to alert you that you have a message. The device will also beep if the message is an Emergency Action Message.
  • Page 14 Note: After a message is cleared, it cannot be displayed again on the device. However, if your organization has provided you with access to the RiskBand ARIES Manager, you can view a history of action messages that have been sent to your device.

  • Page 15: About Your Privacy And The Riskband Device

    About Your Privacy and the RiskBand Device While the RiskBand device is capable of taking photos and of creating a two-way voice connection, it only does so when an emergency is triggered. And in the vast majority of cases, you will be the one who triggers the emergency by pressing the alarm button. This means that the RiskBand device cannot be used to spy or eavesdrop on you unawares.
  • Page 16 RiskBand Device User Guide...

  • Page 17: Simulating An Emergency In Demo Mode

    Simulating an Emergency in Demo Mode The RiskBand device is programmed with a Demo Mode simulation that allows you to experience how the device handles an emergency first hand. RiskBand strongly recommends that you go through the Demo Mode simulation in order to learn how the device will vibrate and operate during an emergency.

  • Page 18: Putting The Device In Demo Mode

    Putting the Device in Demo Mode To display the device menu, press the Menu Press the Up button until Turn on DEMO button. Mode is highlighted.       RiskBand Device User Guide...
  • Page 19 With Turn on DEMO Mode highlighted, press Press the Up button to select Yes. the Menu button.        With Yes highlighted, press the Menu button The device vibrates and enters Demo Mode. to enter Demo Mode. The word DEMO appears on the screen.

  • Page 20: Triggering An Emergency In Demo Mode

      The device then simulates acknowledgment The ring changes to a blue doughnut when by the RiskBand servers of your emergency the emergency is registered with the by vibrating briefly. The red GPS icon indicates RiskBand ARIES Manager. After the GPS...
  • Page 21 If the battery level is low, the device will are photos on the device that need to be suspend uploading photos from a closed uploaded to the RiskBand servers the blue emergency and display the red cloud icon. It cloud icon appears....

  • Page 22: Taking The Device Out Of Demo Mode

    Taking the Device Out of Demo Mode To display the device menu, press the Menu Press the Up button until Turn off DEMO button. Mode is highlighted.       RiskBand Device User Guide...
  • Page 23 With Turn off DEMO Mode highlighted, press Press the Up button to select Yes. the Menu button.        With Yes highlighted, press the Menu button The device exits Demo Mode, and the to exit Demo Mode. assigned screen displays....
  • Page 24 RiskBand Device User Guide...

  • Page 25: Behind The Scenes With Riskband

    Behind the Scenes with RiskBand The RiskBand device is designed to not draw attention to itself in an emergency. However, even though the device may not seem to be doing anything, there is a lot happening in the background when you initiate a RiskBand emergency.
  • Page 26  acknowledgment.        The RiskBand servers send an alert to the Information about you and your situation is security personnel for your organization. available to security personnel.   ...
  • Page 27 Menu button. After that only designated    responders can cancel the emergency. Behind the Scenes with RiskBand...
  • Page 28 RiskBand Device User Guide...

  • Page 29: Using The Riskband Device

    Using the RiskBand Device This chapter describes actions that can be performed with the RiskBand device: • Triggering and Canceling Emergencies on page 30 • Triggering an Emergency from Impact Detection on page 31 • Triggering an Emergency from “Man Down” Detection on page 32 •...

  • Page 30: Triggering And Canceling Emergencies

    With other policies, you may be allowed to cancel an emergency within 20 seconds or 60 seconds of triggering it. Or you may be allowed to cancel up to the point when the emergency is registered with the RiskBand servers. RiskBand Device User Guide...

  • Page 31: Triggering An Emergency From Impact Detection

    Emergency button to trigger the attention, press the Menu button to cancel emergency immediately. Or if you let the time the pending emergency. expire, the emergency will trigger automatically. Using the RiskBand Device...

  • Page 32: Triggering An Emergency From "Man Down" Detection

    Emergency button to trigger the are OK and do not require emergency emergency immediately. Or if you let the time attention, press the Menu button to cancel expire, the emergency will trigger the pending emergency. automatically. RiskBand Device User Guide...

  • Page 33: Reading And Clearing Messages

      assigned screen. Accessing the RiskBand Device Menu To access the options on the RiskBand device menu, press the Menu button. To access the options on the RiskBand device When the option you want is selected, press menu, press the Menu button....

  • Page 34: Device Menu: About Airplane Mode

    Device Menu: About Airplane Mode Airplane Mode on the RiskBand device is similar to Airplane Mode on mobile phones. It temporarily deactivates the connection to the cellular network. While the RiskBand device is in Airplane Mode, the device will not receive any messages and your security personnel will not be able to trigger an emergency remotely.

  • Page 35: Taking The Device Out Of Airplane Mode

    Taking the Device out of Airplane Mode With the RiskBand device menu displaying The device exits Airplane Mode, and the and with the Turn off Airplane Mode option airplane icon is removed from the screen. The selected, press the Menu button to turn off assigned screen appears....

  • Page 36: Device Menu: About Diagnostics

    Device Menu: About Diagnostics To support troubleshooting issues that may arise with using the RiskBand device, the device menu provides access to the following diagnostic tools and screens: • Synchronize with Server • About this Device With the RiskBand device menu displayed,...

  • Page 37: Synchronizing With The Riskband Aries Manager

    Synchronizing with the RiskBand ARIES Manager The RiskBand device automatically syncs with the RiskBand server. However, if instructed to do so by RiskBand customer support, you can force your device to synchronize with the servers. With the RiskBand device menu displayed, The device initiates a “call home”...

  • Page 38: Device Menu: Powering Off The Riskband Device

    Caution: It can take 1-2 minutes for the device to power on completely. Do not use a RiskBand device unless you see your user name on the screen. If your login name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency.

  • Page 39: Device Menu: Restarting The Device

    Caution: It can take 1-2 minutes for the device to fully reset. Do not use a RiskBand device unless you see your user name on the screen. If your name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency.

  • Page 40: Restarting The Device Manually

    Caution: It can take 1-2 minutes for the device to fully reset. Do not use a RiskBand device unless you see your user name on the screen. If your name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency.

  • Page 41: About Sending Diagnostics

    In situations where your device may not act as expected or may appear to malfunction, RiskBand technical support personnel can request that the device send diagnostic information to the RiskBand ARIES Manager. When this happens, an action message will display on the device to inform you that the device will be sending diagnostics. This process uses a lot of the device resources, and, while you can continue to use the device, it may exhibit sluggish response times and poor performance.

  • Page 42: About Device Updates

    Each organization has a firmware policy that determines which updates are appropriate for your device as well as when the update should occur. When the RiskBand ARIES Manager determines that your firmware policy requires your device to be updated, it sends a message to your device telling you that the device will be updated the next time it is plugged in to a charger.

  • Page 43: About Required Training

    In some organizations, online training may be required before people are allowed to use the RiskBand device. If online training is required by your organization, then any device assigned to you will check during startup to see if you have completed the training. If you have not completed the training, the RiskBand device will remind you that training needs to be completed.

  • Page 44: Taking Training Course From The Riskband Training Website

    Taking Training Course from the RiskBand Training Website A list of RiskBand training modules can be found at docs.riskband.com/training. Clicking on the Take Course icons on that page will launch the online training modules. After you have successfully completed the course, the training module will prompt you to enter your user name.

  • Page 45: Taking Training Courses From The Riskband Aries Manager

    If you have been sent an email or text message providing you with log in credentials, you can log in to the RiskBand ARIES Manager to take required training courses. When you first log in to the RiskBand ARIES Manager, a dialog box displays that provides links to required training.
  • Page 46 RiskBand Device User Guide...

  • Page 47: Charging The Riskband Device

    Use the charger and cable that are supplied with the RiskBand device for charging the device’s battery. If the device is charging, the charging LED displays on the device, and the charging icon will appear on the LCD.

  • Page 48: About The Led Charging Light

    LED does not turn green, contact customer support. About Device Performance While Charging The RiskBand device can be used while connected to the charger. However, the device can experience reduced cellular connectivity and/or reduced GPS performance while it is actively charging.

  • Page 49: More About The Riskband Device

    About the RiskBand Display on page 49 • About RiskBand Device Buttons on page 52 About the RiskBand Display There are three general kinds of information or icons displayed on the RiskBand screen: • General Device Information • Emergency Indicators •...

  • Page 50: Emergency Indicators

    Emergency Indicators Your RiskBand device is configured to respond to emergencies in one of the following modes: • Stealth Mode — there is no visual indication on the screen that an emergency is in progress. A series of vibrations on the device will signal you that the emergency has been initiated and a response has started.

  • Page 51: Device State Icons

    GPS coordinates as specified by the power management policy, or; • the device has not yet acquired one set of GPS coordinates since an emergency was triggered. More about the RiskBand Device...

  • Page 52: About Riskband Device Buttons

    About RiskBand Device Buttons The following buttons are available on the RiskBand device: • Emergency • Menu • • Down The following actions can be initiated using the buttons: • Emergency — pressing the Emergency button for 2 seconds •...

  • Page 53: About The Riskband Device Startup Process

    About the RiskBand Device Startup Process When a RiskBand device starts up, one of the first things it does is try to figure out who it has been assigned to and what it should do in an emergency. The device gets this information by connecting to the RiskBand ARIES Manager on the Internet.

  • Page 54: About Poor Cellular Connectivity And Gps Performance

    GPS coordinates, which will be uploaded as soon as connectivity is restored. • In both of the situations above, the RiskBand ARIES Manager can determine that the device is not communicating as it should, and it sends notifications to designated administrators or monitors telling them that you might be in trouble.

  • Page 55: About Low Power States

    In the critical battery state the device will stop taking GPS coordinates and will stop calling home to the RiskBand ARIES Manager in order to save power for triggering an emergency. If an emergency is triggered while the device is in the critical battery state, the device will resume full operation at full power and continue to do so until the emergency is closed or until it runs out of power.

  • Page 56: A Note About Gnss And Gps

    SBAS (Europe) • QZSS (Japan) While the term GPS is frequently used in RiskBand documentation as a general term to describe location and positioning features of the device, be aware that the location acquisition capabilities of the device are truly global.

  • Page 57: Accessing The Riskband Aries Manager

    Note: Even if you have been assigned a RiskBand device, you may not need to log in to access the RiskBand ARIES Manager. The steps in this chapter only apply to users who have received RiskBand ARIES Manager log in credentials in an email or text message.

  • Page 58: Installing The Riskband Aries Manager On Windows

    Installing the RiskBand ARIES Manager on Windows To install the RiskBand ARIES Manager on the Windows operating system: 1. Download the RiskBand-installer-win-x••.msi file that is appropriate for the operating system on your computer. 2. Double-click RiskBand-installer-win-x••.msi. 3. On the Welcome screen click Next.

  • Page 59: Launching The Riskband Aries Manager On Windows

    To log in to the RiskBand ARIES Manager: 1. Click Start on the Windows desktop. 2. In the applications list, scroll down to RiskBand and click RiskBand ARIES Manager. The RiskBand ARIES Manager login screen appears. Installing the RiskBand ARIES Manager Client on Mac OS Note: You may need to create an exception to your Mac’s security policy to...

  • Page 60: Installing The Riskband Aries Manager Client On Unix/Linux

    2. In the directory where you downloaded the installer, double-click  RiskBand-installer-mac.zip Mac OS unzips the file and creates a directory called RiskBand ARIES Manager. Some versions of Mac OS will automatically unzip the downloaded file for you. 3. In the RiskBand ARIES Manager folder, double-click RiskBand ARIES Manager.

  • Page 61: Determining The Version Of The Installed Client Software

    RiskBand ARIES Manager. Determining the Version of the Installed Client Software The current version of the RiskBand ARIES Manager client is 1.0.2. You can determine which version of the RiskBand ARIES Manager you have installed on your computer in this way: •...
  • Page 62 Mac OS — in the Finder window the version should display in the Version column. In this example the version number is 1.0.2. • Linux — the version number is determined by the date of the guirb-Dev.jar file. Version 1.0.2 has a date of 3/13/2019 or later. RiskBand Device User Guide...

  • Page 63: Logging In To The Riskband Aries Manager

    Logging in to the RiskBand ARIES Manager In the process of assigning you a device, a user ID was created for you in the RiskBand system. Your user ID and login credentials were emailed to you. The email may have looked something like this: Use the information in this welcome email to log in to the RiskBand ARIES Manager.
  • Page 64 RiskBand ARIES Manager that is being used on your computer matches the current version on the server. If it does not, then the latest version of the RiskBand ARIES Manager is downloaded to your computer. After it has been downloaded, you will need to repeat steps 4 and 5 to log in again.

  • Page 65: Configuring Proxy Settings

    Recovering Forgotten Passwords If you have forgotten your password for the RiskBand ARIES Manager, you can reset it with the Reset Password Wizard. Depending on how your organization has been configured, you will need the following information: •...
  • Page 66 9. In the Password Reset Code Sent via SMS Text field enter the reset code sent to your phone. 10. Click Next. 11. Click OK. The Password Reset Complete screen appears. 12. Click Finish. The RiskBand ARIES Manager sends an email to you containing your new credentials. RiskBand Device User Guide...

  • Page 67: Closing The Riskband Aries Manager

    To exit the RiskBand ARIES Manager completely click File > Exit. Changing your Password Note: After logging in to the RiskBand ARIES Manager for the first time, RiskBand strongly recommends that you change your password. You can reset a user password in two ways: •...

  • Page 68: About Password Strength Policies

    Standard — Passwords must be 8 characters in length and contain at least two of the following four types of characters: lowercase, uppercase, numerical, and special characters. • Weak — Passwords must be 4 characters in length. RiskBand Device User Guide...

  • Page 69: Resetting Passwords With System-Generated Password

    2. From the Users content pane, right-click the user whose password you want to reset and select Reset Password. The Reset Password dialog box appears. 3. In the Reset Password dialog box, in the Mode field, Generate Password and Email User is selected by default. Accessing the RiskBand ARIES Manager...

  • Page 70: Resetting Passwords Manually

    About Password Strength Policies on page To reset a password manually: 1. In the navigation pane, under the User section, click Users. 2. From the Users content pane, right-click the user whose password you want to reset and select Reset Password. RiskBand Device User Guide...

  • Page 71: Viewing And Taking Training Modules

    The user’s password is reset. Viewing and Taking Training Modules From the RiskBand ARIES Manager you can view the training modules that are available. You can also launch training modules by right-clicking on them and selecting Take Course. Accessing the RiskBand ARIES Manager...

  • Page 72: Viewing Training Courses

    2. In the Courses content pane, right-click the course you want to view and select View Course. The View Course dialog box appears. 3. After you are finished viewing the information about the course, click Close. The View Course dialog box closes. RiskBand Device User Guide...

  • Page 73: Taking Training Courses

    Viewing a History of Action Messages To view the full text of an action message that has been sent: 1. In the navigation pane, under the Users section, click Action Messages. The Action Messages content pane appears. Accessing the RiskBand ARIES Manager...

  • Page 74: Viewing Closed Emergencies

    The View Full Message dialog box closes. Viewing Closed Emergencies To view the resolution details of a closed emergency: 1. In the navigation pane, under the Users section, click Closed Emergencies. The Closed Emergencies content pane appears. RiskBand Device User Guide...
  • Page 75 2. From the content pane, right-click the row that contains the emergency whose resolution details you want to view and select View Resolution Details. The View Resolution Details dialog box appears. 3. After viewing the resolution details, click Close. The View Resolution Details dialog box closes. Accessing the RiskBand ARIES Manager...
  • Page 76 RiskBand Device User Guide...

  • Page 77: Appendix A Safety

    30 minutes. Avoid submerging the device completely in water. Cleaning and Care Clean the RiskBand device with a cotton cloth and distilled water if it comes in contact with substances that leave stains or obscure the LCD screen. Repairing Do not attempt to repair a RiskBand.

  • Page 78: Charging

    Environments where flammable gases or particles may be present Replacing the Battery If the RiskBand device stops working or develops a short battery life, do not attempt to replace the battery. Return the device to RiskBand for servicing. Information on returning a device to RiskBand can be found at www.riskband.com/support.

  • Page 79: Appendix B Regulatory And Compliance Notices

    Regulatory and Compliance Notices This chapter describes the regulatory and compliance information for the RiskBand device. • FCC Verification Statement on page 79 • Certification on page 79 • Declaration of Conformity on page 79 • Disposal and Recycling on page 79 FCC Verification Statement This device complies with Part 15 of FCC Rules.
  • Page 80 RiskBand Device User Guide...

  • Page 81: Contacting Riskband

    Contacting RiskBand Contact RiskBand customer support in the following ways: Support Site www.riskband.com/support email support@riskband.com Telephone Number 843-501-0905 Company Website www.riskband.com Contacting RiskBand...
  • Page 82 RiskBand Device User Guide...

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