Page 1: Table Of Contents
Installation Manual— HEGA Ethernet Gateway HEGA Ethernet Gateway — Installation Guide Table of Contents Introduction Prerequisites Materials Activation Installation — HSCA & HEGA Installation — RF Transmitters Testing Auditrak Connectivity Testing Workbench Connectivity Restore Setting to factory default Setting HEGA IP with HDAB...
Page 2 HEGA Installation Page 2...
Page 3: Introduction
Gateway, certain prerequisites must be met: Customer-provided Ethernet l network connection within 6 feet of where the HEGA is to be installed; the installer should provide a (temporary) network hub/switch in order to branch and share the connection between the HEGA and their computer.
Page 4: Materials
Materials 3) IMPORTANT: HIPA (the dialup To take advantage of all the HEGA has Auditrak data product) and HEGA to offer, a HEGA installation requires the cannot coexist on the same system. following equipment: Uncheck the HIPA box if it is checked.
Page 5: Installation - Hsca & Hega
HEGA! Do not plug and unplug the HEGA Do not connect the HEGA to the HSCA until repeatedly. If you must interrupt power after primary power to the system via the to the HEGA, wait until the green power MICT power supplies has been stabilized.
Page 6 T E L T R O N POWER FLASHING - DATA STEADY - LOCAL HEGA ETHERNET GATEWAY Connect the ETHERNET SERIAL provided 1’ standard DB-9 Male-to-Female serial cable to the appropriate ports on the HEGA and the HSCA. HEGA Installation Page 6...
Page 7: Ethernet Connection
Installation Manual— HEGA Ethernet Gateway 24 VDC + 24 VDC + AUX 1 AUX 1 TROUBLE TROUBLE NORMAL NORMAL 24 VDC - 24 VDC - AUX 1 AUX 1 Companion One Companion One 24 VDC + 24 VDC + AUX 2...
Page 8 POWER 24 VDC - AUX 2 FLASHING - DATA STEADY - LOCAL 1 2 3 4 data port on the HEGA. Leave PROGRAM POWER SUPERVISION POWER IN FORM A CONTACTS DATA the port empty. TROUBLE...
Page 9: Installation - Rf Transmitters
5-watt transmitters or less. If installing a stronger transmitter, please Devices that regularly transmit RF will consult Silversphere for installation recommendations. interfere with the HEGA. To avoid problems, use the following diagram. = Any RF transmitter & antenna. (paging bases, radio bases, etc.)
Page 10: Testing Auditrak Connectivity
Testing Workbench connectivity 1) Start Workbench. 2) Click “Read From System.” 3) Select the “Ethernet” radio button. 4) Enter the IP address of the HEGA. 5) Enter the system username and password (factory default username — companion — and password provided by technical support).
Page 11: Restore Setting To Factory Default
255.255.255.0 Gateway: 156.96.0.1 If for any reason configuration changes of Primary DNS: 208.67.222.222 the HEGA render it unavailable, there is a Secondary DNS: 208.67.220.220 mechanism available in the HDAB console to restore settings to factory default. Restore Network Settings: 1) Press the Settings button on your...
Page 12: Setting Hega Ip With Hdab
Setting HEGA IP with HDAB It is possible to set the IP information for Static IP Address l the HEGA using an HDAB. To change your Subnet Mask l settings, you will need the daily password Default Gateway l (provided by Silversphere technical...
Page 13 Installation Manual— HEGA Ethernet Gateway Silversphere M N O 3) Key in the daily password using Companion One the number keys along the left and right. You can get the daily password from Silversphere NETWORK SETTINGS P Q R technical support.
Page 14 T R O U B L E P O W E R value. 192. 168. 020. 222 G H I Press OK When Done J K L Spac ----> T R O U B L E P O W E HEGA Installation Page 14...
Page 15: Save All
Installation Manual— HEGA Ethernet Gateway 7) After pressing will see a message box informing you that the changes have not yet been applied system. Press OK again. At this point, you may go back to step 4 and continue to repeat steps...
Page 16 9) You will see a summary of what 10) You will be prompted with a new NETWORK SETTINGS will be saved to the HEGA. If you messages, Press OK again. You Save All Changes wish to save them, press Yes.
Page 17: Troubleshooting
If the error message remains after a retry, double check: Correct address. Unable to web browse to the HEGA Username and password entered in Workbench (if reading via Has HEGA power been cycled or l...
Page 18 “No Internet Conn. ” message on an Internet browser the console Are you seeing the following error? This indicates that the HEGA is unable to connect to the Internet. Check your internet connection (page 7) and contact Error requesting HSCA your network administrator.
Page 19 HEGA Ethernet port to the network. 13) Change the IP network settings on your laptop back to those noted in 1) Start by restoring the HEGA back step 3. to the factory default network settings (page 11). 14) Using a Cat 5 standard cable (not...