Related Manuals for Wearable Health Solutions iHelp+ 3G
Summary of Contents for Wearable Health Solutions iHelp+ 3G
- Page 1 Owner’s Manual iHelp+ 3G™ Mobile Medical Alert System Manufactured by Wearable Health Solutions, Inc.
- Page 2 Thank you for choosing the iHelp+ 3G™ mobile medical alert system. The iHelp+ 3G™ is the latest technology in medical alert system devices. Each iHelp+ 3G™ unit has been carefully tested and inspected to meet the highest quality standards. The iHelp+ 3G™...
- Page 3 Simply press the button on your iHelp+ 3G™ unit to be connected to an operator, 24 ™ hours a day/7 days a week. The iHelp+ 3G™ Mobile Medical ™ Alarm - Experience the Difference™ For more information on the iHelp+ 3G™...
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Page 4: Table Of Contents
- Introducing the iHelp+ 3G™ Mobile Medical Alert System - What’s Included in the Box - iHelp+ 3G™ Product Features - Setting Up Your iHelp+ 3G™ - In an Emergency - Testing Your Unit - Tracking Loved One (Track) Feature... - Page 5 - Call Indications - Battery Cell Status Information / Charging the Battery - Terms and Conditions - Safety Precautions and General Warnings...
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Page 6: What's Included In The Box
What’s Included in the Box 1. iHelp+ 3G™ Medical Alert Unit/Pendant with Pre-installed Recharge- able Battery 2. Wall Power Adapter 3. Charging Cable 4. Car Charging Adapter... - Page 7 5. Breakaway Neck Lanyard 6. Holster 7. Cradle Charger / Desktop Charger...
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Page 8: Ihelp+ 3G™ Product Features
3G™ Product Features Your iHelp+ 3G™ mobile medical alert is designed to provide you with a simple and reliable way to get help in the event of an emergency and/or unsafe situation. • One-Touch Operation - Press the button two (2) seconds and your call is placed. - Page 9 • Direct GPS Location - Sends your position directly to the monitoring center and/or a loved one. • 72 Hour Use Per Battery Charge - For maximum use between charges. Note: Enabling all functionality on unit will drain battery quicker. We recommend charging the unit daily.
- Page 10 • Fully Supervised Battery – When the battery is low, the pendant will announce that the battery is low and the unit will notify the monitoring center and loved ones (if enabled) that the battery is low as well. • Wearable Remote Button - (comes with the accessory kit).
- Page 11 • Waterproof IPX7 for pendant; Wear it in the bath or shower where most accidents occur. • Fall Detection- Notifies the monitoring center/loved ones if you fall. • Geo-Fencing - Notifies friends/ family if you enter or exit your pre-programmed ‘safe zone’. •...
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Page 12: Setting Up Your Ihelp+ 3G
Battery charge takes about 2-3 hours to complete. When you use your iHelp+ 3G™ unit for the first time, you must test your unit to ensure workability. The large grey button on the front... - Page 13 3G™ activates the system and automatically dials the emergency center. To test for the first time, simply press the large grey button for two (2) seconds and then release. • You will hear the unit’s voice prompt say, “your emergency call is being placed now - please standby.”...
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Page 14: In An Emergency
3G™ indicates the unit is in use. We recommend you test your iHelp + 3G™ medical alarm on a weekly basis to ensure the unit is working properly. - Page 15 You will be clearly heard, even if the unit is an arm’s length away. Your iHelp+ 3G™ mobile medical alarm is a two-way device, which means that you can speak to the operator through the iHelp+ 3G™...
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Page 16: Testing Your Unit
There are two (2) options for testing the unit: 1. Test to notify designated loved ones AND the monitoring center - Press the large grey button on the front of your iHelp+ 3G™ unit for two (2) seconds and then release. -
Page 17: Tracking Loved One (Track)
2. Test to notify ONLY the monitoring center - ‘Tap’ the large grey button on the front of your iHelp+ 3G™ unit two (2) times and then press the button again for two (2) seconds and then release. The voice prompt on the unit will say “your test call is being placed now,... -
Page 18: Fall Detection
In the event you have misplaced your pendant, text the word ‘RING’ (without quotes and not case-sensitive) to your assigned iHelp+ 3G™ phone number. The unit will emit an audible ringing sound. Ring will time out (turn off) after 12 rings. -
Page 19: Geo-Fencing
surface. If the unit detects that you have fallen, it will automatically call the monitoring center to report the fall. If you are unable to speak, the operator will send help. If you would like to cancel the fall detection call, you have a twenty (20) second grace period in which you can cancel the call. - Page 20 3G™. If the iHelp+ 3G™ user crosses that invisible circular border, loved ones can be instantly notified via text. To increase or decrease this invisible border, please call your dealer. Docking Staion and...
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Page 21: Docking Station And Remote
3G™ pendant. In order to use the remote button, simply place your iHelp+ 3G™ pendant in the docking station. The remote button may be worn around the wrist or around the neck with the lanyard. - Page 22 it in your pocket. Attaching the Lanyard to Your iHelp™ Our lanyard is designed with a break-away safety feature to help avoid accidents. NOTE: By using any type of lanyard, you run the risk of choking, including the possibility of serious injury.
- Page 23 button on your pendant will turn green. That means your call is in progress. Battery Cell Status Indicator When the unit restarts, all the lights on the ring around the button on your pendant will flash blue once. - When battery capacity decreases to 40%, an audio voice prompt will notify the user, 'Battery is low.
- Page 24 Quiet Hours - When the battery capacity decreases to 5%, an audio voice prompt will notify the user - 'Battery is drained. Unit cannot call.' A text message will be sent to your designated loved ones, and the monitoring center will be notified. To check to see if your unit is on, ‘tap’...
- Page 25 (3) lights on the ring around the button on your pendant are illuminated blue. NOTE: When the battery is drained, your iHelp+ 3G™ unit WILL NOT be able to contact the emergency call center until the battery is charged.
- Page 26 It is recommended, however, that you charge your iHelp+ 3G™ unit so you don’t have to worry about the battery running too low. Terms and Conditions Installation and operation of the iHelp+ 3G™ unit is the sole responsibility of the User. It is the User’s exclusive responsibility to test...
- Page 27 In that case, the User may not receive the medical attention sought and risks serious personal injury or death. Wearable Health Solutions is not responsible for the reliability or quality of the cellular phone service with which its products are used.
- Page 28 911 center, or friends and family members as programmed by the User. Purchaser and User acknowledge that Wearable Health Solutions uses an independent, third party call center to receive all emergency calls fromthe unit. Wearable Health Solutions is not responsible for the...
- Page 29 3G™ cannot be on a ‘hot switch’ where they can be accidentally turned off. It is User’s responsibility to provide electrical service in order for the iHelp+ 3G™ to fully charge in order to function. Wearable Health Solutions neither warrants nor represents that the iHelp+ 3G™...
- Page 30 After the laboratory measurement, this phone max SAR value is 1.27W/kg. The iHelp+ 3G™ device complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
- Page 31 2. this device must accept any interference received, including interference that may cause undesired operation. The manufactureris not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications couldvoid the user’s authority to operate the equipment. This productgenerates, uses, and can radiate radio frequency energy and, if notinstalled and used in...
- Page 32 • Consult thee dealer or an experienced radio/TV technician for help. 3. Wearable Health Solutions warrants this product and all parts, thereof, only to the original pur- chaser to be free from defective materials and workmanship from the date of the original purchase for the period of one (1) year.
- Page 33 Wearable Health Solutions will repair or replace defective parts with new or rebuilt equivalents at no charge to the original owner. Parts used for replacement are warrantied only for the remainder of the Warranty Period. If your product is found to be defective,...
- Page 34 from their implantable medical device when the mobile device is turned ON. • Should not carry the mobile device in a breast pocket. • Should use the ear opposite the implantable medical device to minimize the potential for interference. • Should read and follow the directions from the manufacturer of your implantable medical device.
- Page 35 It is advised to charge theiHelp+ 3G™ daily until fully charged. Wearable Health Solutions represents that the iHelp+ 3G™ unit is waterproof with an IPX7* rating. *IPX7 rating states product is protected against high pressure water jets from any direction.
- Page 36 The iHelp+ 3G™ should be unplugged from an electrical outlet before attempting to clean it. A damp, soft cloth can be used to clean/wipe down the unit if it becomes dirty.
- Page 37 Please use a lanyard with a break-away cord, like the one sup- plied with your iHelp+ 3G™ unit. By using a lanyard that doesn’t have a break-away cord, you run the risk of choking, including the possibility of serious injury. The lanyard can...
- Page 38 susceptible d’encompromettre le fonctionnement. This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
- Page 39 FCC ID: XWI-CS399 NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital de- vice, pursuant to Part 15 of the FCC Rules.
- Page 40 If this equipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipmentoff and on, the user is encouraged to try to correct the interference by one or more of the following measures: ---Reorient or relocate the receiving antenna.
- Page 41 minimum separation distance of 2.0 cm must be maintained between the user’s body and the handset, including the antenna. Third-party belt-clips, holsters, and similar accessories used by this device should not contain any metallic components. Body-worn accessories that do not meet these requirements may not comply with RF exposure requirements and should be avoided.
- Page 42 this device has been defined as a mobile device whereby a distance of 0.2m normally can be maintained between the user and the device. NOTE: Working temperature ranges -4 Fahrenheit ~ 140 Fahrenheit...
- Page 43 NOTES: __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________...